sound and speaker problems

[Gabriel]

I NEED HELP

Just moved home and took my desktop with me (a Packard Bell). Everything workling when I packed up. Sound system not working when I set up in my new location. Have tried everything includng buying new speakers. Test seems to indicate the speakers are working and the drivers are up-to-date.

When I plug speaker system in nothing happens ( I have tried this with two different speaker systems) One can hear the "static" come through the speakers - but nothing else.

Can anyone (TECH) offer suggestions or help?

Thanks

[Plastic Nev]

Hi, and welcome to Extreme Tech Support - Free PC Help

Considering you have recently moved it may be nothing more than a connection inside the case has come loose.

If you are confident enough to remove the side cover and have a look, follow these instructions.

Turn off the power at the mains socket, turn tower case on its side with the cover upermost, remove any cover fixing screw and slide cover out towards the back and lift off.

To make sure you are not carrying any static charge touch the bare metal case, then first look for any obvious connection problems, plugs out of sockets etc. (There may be one or two spare plugs, but they should be tied out of the way and obviously spares.)

If all appears to look OK, remove and replace one at a time, all connectors, plugs and sockets etc. This will make sure all connections are OK.

Also if there are any separate cards fitted, such as a graphics card or sound card, there should be one screw holding the card in at the end of the card, with a bracket to the case. Remove that screw, gently work the card out of its socket, then again replace along with its screw.

Replace the cover, stand the tower back up, power on and try again.

Let us know if you find anything or if that works.

Nev.