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can't access system restore & no IE browser for MS downloads

Guest Allison

By Guest Allison
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Guest Allison

Guest Allison

Posted
Posted

I meant to uninstall IE7 but instead uninstalled SP2 in error. Then I

uninstalled IE7 with the intent of reinstalling SP2. But when I open a

browser window it is just white - no web pages are accessible.

 

So then I was going to do a system restore but I get the following error

message:

 

RSTRUI.EXE Entry Point Not Found

The procedure entry point SHRegGetValueW could not be located in SHLWAPI.dll

 

So now I can't do a restore or access the MS website to reinstall. Please

help me - it would be very much appreciated!!!!!

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Guest Ramesh, MS-MVP

Guest Ramesh, MS-MVP

Posted
Posted

Re: can't access system restore & no IE browser for MS downloads

 

From another computer, download Windows XP Service Pack 2 package (complete) and burn it to CD/DVD media. You can download Windows XP Service Pack 2 from here:

 

http://www.microsoft.com/downloads/details.aspx?familyid=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

 

--

Regards,

 

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

Windows® Troubleshooting http://www.winhelponline.com

Winhelponline.com blog http://www.winhelponline.com/blog

 

 

"Allison" <Allison@discussions.microsoft.com> wrote in message news:E615B804-6FE1-4A16-AABB-56B02DD97E6A@microsoft.com...

I meant to uninstall IE7 but instead uninstalled SP2 in error. Then I

uninstalled IE7 with the intent of reinstalling SP2. But when I open a

browser window it is just white - no web pages are accessible.

 

So then I was going to do a system restore but I get the following error

message:

 

RSTRUI.EXE Entry Point Not Found

The procedure entry point SHRegGetValueW could not be located in SHLWAPI.dll

 

So now I can't do a restore or access the MS website to reinstall. Please

help me - it would be very much appreciated!!!!!

Guest Allison

Guest Allison

Posted
Posted

Re: can't access system restore & no IE browser for MS downloads

 

Hi Ramesh,

 

I downloaded the package to CD and started installing it. But partway

through I got the following setup error:

 

Setup could not verify the integrity of the file Update.inf. Make sure the

cryptographic service is running on this computer.

 

Do you have any advice?

 

Thanks for your help,

Allison

 

"Ramesh, MS-MVP" wrote:

> From another computer, download Windows XP Service Pack 2 package (complete) and burn it to CD/DVD media. You can download Windows XP Service Pack 2 from here:

>

> http://www.microsoft.com/downloads/details.aspx?familyid=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> Windows® Troubleshooting http://www.winhelponline.com

> Winhelponline.com blog http://www.winhelponline.com/blog

>

>

> "Allison" <Allison@discussions.microsoft.com> wrote in message news:E615B804-6FE1-4A16-AABB-56B02DD97E6A@microsoft.com...

> I meant to uninstall IE7 but instead uninstalled SP2 in error. Then I

> uninstalled IE7 with the intent of reinstalling SP2. But when I open a

> browser window it is just white - no web pages are accessible.

>

> So then I was going to do a system restore but I get the following error

> message:

>

> RSTRUI.EXE Entry Point Not Found

> The procedure entry point SHRegGetValueW could not be located in SHLWAPI.dll

>

> So now I can't do a restore or access the MS website to reinstall. Please

> help me - it would be very much appreciated!!!!!

>

Guest Ramesh, MS-MVP

Guest Ramesh, MS-MVP

Posted
Posted

Re: can't access system restore & no IE browser for MS downloads

 

Hi Allison,

 

1.Start the Administrative Tools utility in Control Panel.

2.Double-click Services.

3.Right-click Cryptographic Services, and then click Properties.

4.Click Automatic for Startup type, and then click Start.

 

 

If that does not help, check this KB out:

http://support.microsoft.com/kb/822798

 

--

Regards,

 

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

Windows® Troubleshooting http://www.winhelponline.com

Winhelponline.com blog http://www.winhelponline.com/blog

 

 

"Allison" <Allison@discussions.microsoft.com> wrote in message news:C12D4283-F30F-4BDD-968C-0ACC29827C75@microsoft.com...

Hi Ramesh,

 

I downloaded the package to CD and started installing it. But partway

through I got the following setup error:

 

Setup could not verify the integrity of the file Update.inf. Make sure the

cryptographic service is running on this computer.

 

Do you have any advice?

 

Thanks for your help,

Allison

 

"Ramesh, MS-MVP" wrote:

> From another computer, download Windows XP Service Pack 2 package (complete) and burn it to CD/DVD media. You can download Windows XP Service Pack 2 from here:

>

> http://www.microsoft.com/downloads/details.aspx?familyid=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> Windows® Troubleshooting http://www.winhelponline.com

> Winhelponline.com blog http://www.winhelponline.com/blog

>

>

> "Allison" <Allison@discussions.microsoft.com> wrote in message news:E615B804-6FE1-4A16-AABB-56B02DD97E6A@microsoft.com...

> I meant to uninstall IE7 but instead uninstalled SP2 in error. Then I

> uninstalled IE7 with the intent of reinstalling SP2. But when I open a

> browser window it is just white - no web pages are accessible.

>

> So then I was going to do a system restore but I get the following error

> message:

>

> RSTRUI.EXE Entry Point Not Found

> The procedure entry point SHRegGetValueW could not be located in SHLWAPI.dll

>

> So now I can't do a restore or access the MS website to reinstall. Please

> help me - it would be very much appreciated!!!!!

>

Guest Allison

Guest Allison

Posted
Posted

Re: can't access system restore & no IE browser for MS downloads

 

Hi Ramesh,

 

I wasn't able to get into "Services" - I received the following error message:

 

"MMC failed to initialize because it was installed incorrectly or because a

portion of the registry has become corrupted. Make sure the file

Mmcndmgr.dll is registered by running "regsvr32

%SystemRoot%\System32\mmcndmgr.dll"

 

So I started down the list of ideas on the link that you sent me. I did

most of them but received error messages on a few. I was also unable to

complete any steps requiring "Internet Options" because nothing in my browser

window is working. Anyway, I'm still getting the same error when I try to

install SP2.

 

Two other things I forgot to mention - one is that the computer is runnning

"Windows XP Tablet Edition". I'm not sure if that changes anything. The

other is that I have another identical notebook currently running SP2 and

IE6. Is there anything I can copy from the good PC? It seems like most of

the error messages are related to ".dll" files.

 

Also, I noticed that a log was created after downloading the SP2

installation files. Is there anything in the log that might be of use in

identifying the problem?

 

My brother has offered to reinstall the entire OS but that just seems

excessive since everything is working except the browser window. What are

your thoughts? Should I just take him up on it or do you have any other last

ditch ideas?

 

Thanks again and again,

Allison

 

"Ramesh, MS-MVP" wrote:

> Hi Allison,

>

> 1.Start the Administrative Tools utility in Control Panel.

> 2.Double-click Services.

> 3.Right-click Cryptographic Services, and then click Properties.

> 4.Click Automatic for Startup type, and then click Start.

>

>

> If that does not help, check this KB out:

> http://support.microsoft.com/kb/822798

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> Windows® Troubleshooting http://www.winhelponline.com

> Winhelponline.com blog http://www.winhelponline.com/blog

>

>

> "Allison" <Allison@discussions.microsoft.com> wrote in message news:C12D4283-F30F-4BDD-968C-0ACC29827C75@microsoft.com...

> Hi Ramesh,

>

> I downloaded the package to CD and started installing it. But partway

> through I got the following setup error:

>

> Setup could not verify the integrity of the file Update.inf. Make sure the

> cryptographic service is running on this computer.

>

> Do you have any advice?

>

> Thanks for your help,

> Allison

>

> "Ramesh, MS-MVP" wrote:

>

> > From another computer, download Windows XP Service Pack 2 package (complete) and burn it to CD/DVD media. You can download Windows XP Service Pack 2 from here:

> >

> > http://www.microsoft.com/downloads/details.aspx?familyid=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

> >

> > --

> > Regards,

> >

> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> > Windows® Troubleshooting http://www.winhelponline.com

> > Winhelponline.com blog http://www.winhelponline.com/blog

> >

> >

> > "Allison" <Allison@discussions.microsoft.com> wrote in message news:E615B804-6FE1-4A16-AABB-56B02DD97E6A@microsoft.com...

> > I meant to uninstall IE7 but instead uninstalled SP2 in error. Then I

> > uninstalled IE7 with the intent of reinstalling SP2. But when I open a

> > browser window it is just white - no web pages are accessible.

> >

> > So then I was going to do a system restore but I get the following error

> > message:

> >

> > RSTRUI.EXE Entry Point Not Found

> > The procedure entry point SHRegGetValueW could not be located in SHLWAPI.dll

> >

> > So now I can't do a restore or access the MS website to reinstall. Please

> > help me - it would be very much appreciated!!!!!

> >

>

Guest Ramesh, MS-MVP

Guest Ramesh, MS-MVP

Posted
Posted

Re: can't access system restore & no IE browser for MS downloads

 

Hi Allison,

 

Click Start, Run and type:

 

regsvr32 %SystemRoot%\System32\mmcndmgr.dll

 

You should be able to access Services MMC now.

 

Then follow the earlier instructions to see if the Cryptographic service is running.

 

--

Regards,

 

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

Windows® Troubleshooting http://www.winhelponline.com

Winhelponline.com blog http://www.winhelponline.com/blog

 

 

"Allison" <Allison@discussions.microsoft.com> wrote in message news:CCE7EC12-8F0A-4858-9BC9-55A0CF1A7DF2@microsoft.com...

Hi Ramesh,

 

I wasn't able to get into "Services" - I received the following error message:

 

"MMC failed to initialize because it was installed incorrectly or because a

portion of the registry has become corrupted. Make sure the file

Mmcndmgr.dll is registered by running "regsvr32

%SystemRoot%\System32\mmcndmgr.dll"

 

So I started down the list of ideas on the link that you sent me. I did

most of them but received error messages on a few. I was also unable to

complete any steps requiring "Internet Options" because nothing in my browser

window is working. Anyway, I'm still getting the same error when I try to

install SP2.

 

Two other things I forgot to mention - one is that the computer is runnning

"Windows XP Tablet Edition". I'm not sure if that changes anything. The

other is that I have another identical notebook currently running SP2 and

IE6. Is there anything I can copy from the good PC? It seems like most of

the error messages are related to ".dll" files.

 

Also, I noticed that a log was created after downloading the SP2

installation files. Is there anything in the log that might be of use in

identifying the problem?

 

My brother has offered to reinstall the entire OS but that just seems

excessive since everything is working except the browser window. What are

your thoughts? Should I just take him up on it or do you have any other last

ditch ideas?

 

Thanks again and again,

Allison

 

"Ramesh, MS-MVP" wrote:

> Hi Allison,

>

> 1.Start the Administrative Tools utility in Control Panel.

> 2.Double-click Services.

> 3.Right-click Cryptographic Services, and then click Properties.

> 4.Click Automatic for Startup type, and then click Start.

>

>

> If that does not help, check this KB out:

> http://support.microsoft.com/kb/822798

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> Windows® Troubleshooting http://www.winhelponline.com

> Winhelponline.com blog http://www.winhelponline.com/blog

>

>

> "Allison" <Allison@discussions.microsoft.com> wrote in message news:C12D4283-F30F-4BDD-968C-0ACC29827C75@microsoft.com...

> Hi Ramesh,

>

> I downloaded the package to CD and started installing it. But partway

> through I got the following setup error:

>

> Setup could not verify the integrity of the file Update.inf. Make sure the

> cryptographic service is running on this computer.

>

> Do you have any advice?

>

> Thanks for your help,

> Allison

>

> "Ramesh, MS-MVP" wrote:

>

> > From another computer, download Windows XP Service Pack 2 package (complete) and burn it to CD/DVD media. You can download Windows XP Service Pack 2 from here:

> >

> > http://www.microsoft.com/downloads/details.aspx?familyid=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

> >

> > --

> > Regards,

> >

> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> > Windows® Troubleshooting http://www.winhelponline.com

> > Winhelponline.com blog http://www.winhelponline.com/blog

> >

> >

> > "Allison" <Allison@discussions.microsoft.com> wrote in message news:E615B804-6FE1-4A16-AABB-56B02DD97E6A@microsoft.com...

> > I meant to uninstall IE7 but instead uninstalled SP2 in error. Then I

> > uninstalled IE7 with the intent of reinstalling SP2. But when I open a

> > browser window it is just white - no web pages are accessible.

> >

> > So then I was going to do a system restore but I get the following error

> > message:

> >

> > RSTRUI.EXE Entry Point Not Found

> > The procedure entry point SHRegGetValueW could not be located in SHLWAPI.dll

> >

> > So now I can't do a restore or access the MS website to reinstall. Please

> > help me - it would be very much appreciated!!!!!

> >

>

Guest Allison

Guest Allison

Posted
Posted

Re: can't access system restore & no IE browser for MS downloads

 

I actually tried that right away and I got this error message:

 

LoadLibrary("C:\WINDOWS\System32\mmcndmgr.dll") failed - the specified

procedure could not be found.

 

Thanks.

 

 

 

 

"Ramesh, MS-MVP" wrote:

> Hi Allison,

>

> Click Start, Run and type:

>

> regsvr32 %SystemRoot%\System32\mmcndmgr.dll

>

> You should be able to access Services MMC now.

>

> Then follow the earlier instructions to see if the Cryptographic service is running.

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> Windows® Troubleshooting http://www.winhelponline.com

> Winhelponline.com blog http://www.winhelponline.com/blog

>

>

> "Allison" <Allison@discussions.microsoft.com> wrote in message news:CCE7EC12-8F0A-4858-9BC9-55A0CF1A7DF2@microsoft.com...

> Hi Ramesh,

>

> I wasn't able to get into "Services" - I received the following error message:

>

> "MMC failed to initialize because it was installed incorrectly or because a

> portion of the registry has become corrupted. Make sure the file

> Mmcndmgr.dll is registered by running "regsvr32

> %SystemRoot%\System32\mmcndmgr.dll"

>

> So I started down the list of ideas on the link that you sent me. I did

> most of them but received error messages on a few. I was also unable to

> complete any steps requiring "Internet Options" because nothing in my browser

> window is working. Anyway, I'm still getting the same error when I try to

> install SP2.

>

> Two other things I forgot to mention - one is that the computer is runnning

> "Windows XP Tablet Edition". I'm not sure if that changes anything. The

> other is that I have another identical notebook currently running SP2 and

> IE6. Is there anything I can copy from the good PC? It seems like most of

> the error messages are related to ".dll" files.

>

> Also, I noticed that a log was created after downloading the SP2

> installation files. Is there anything in the log that might be of use in

> identifying the problem?

>

> My brother has offered to reinstall the entire OS but that just seems

> excessive since everything is working except the browser window. What are

> your thoughts? Should I just take him up on it or do you have any other last

> ditch ideas?

>

> Thanks again and again,

> Allison

>

> "Ramesh, MS-MVP" wrote:

>

> > Hi Allison,

> >

> > 1.Start the Administrative Tools utility in Control Panel.

> > 2.Double-click Services.

> > 3.Right-click Cryptographic Services, and then click Properties.

> > 4.Click Automatic for Startup type, and then click Start.

> >

> >

> > If that does not help, check this KB out:

> > http://support.microsoft.com/kb/822798

> >

> > --

> > Regards,

> >

> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> > Windows® Troubleshooting http://www.winhelponline.com

> > Winhelponline.com blog http://www.winhelponline.com/blog

> >

> >

> > "Allison" <Allison@discussions.microsoft.com> wrote in message news:C12D4283-F30F-4BDD-968C-0ACC29827C75@microsoft.com...

> > Hi Ramesh,

> >

> > I downloaded the package to CD and started installing it. But partway

> > through I got the following setup error:

> >

> > Setup could not verify the integrity of the file Update.inf. Make sure the

> > cryptographic service is running on this computer.

> >

> > Do you have any advice?

> >

> > Thanks for your help,

> > Allison

> >

> > "Ramesh, MS-MVP" wrote:

> >

> > > From another computer, download Windows XP Service Pack 2 package (complete) and burn it to CD/DVD media. You can download Windows XP Service Pack 2 from here:

> > >

> > > http://www.microsoft.com/downloads/details.aspx?familyid=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

> > >

> > > --

> > > Regards,

> > >

> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> > > Windows® Troubleshooting http://www.winhelponline.com

> > > Winhelponline.com blog http://www.winhelponline.com/blog

> > >

> > >

> > > "Allison" <Allison@discussions.microsoft.com> wrote in message news:E615B804-6FE1-4A16-AABB-56B02DD97E6A@microsoft.com...

> > > I meant to uninstall IE7 but instead uninstalled SP2 in error. Then I

> > > uninstalled IE7 with the intent of reinstalling SP2. But when I open a

> > > browser window it is just white - no web pages are accessible.

> > >

> > > So then I was going to do a system restore but I get the following error

> > > message:

> > >

> > > RSTRUI.EXE Entry Point Not Found

> > > The procedure entry point SHRegGetValueW could not be located in SHLWAPI.dll

> > >

> > > So now I can't do a restore or access the MS website to reinstall. Please

> > > help me - it would be very much appreciated!!!!!

> > >

> >

>

Guest Ramesh, MS-MVP

Guest Ramesh, MS-MVP

Posted
Posted

Re: can't access system restore & no IE browser for MS downloads

 

It appears that the module mmcndmgr.dll is missing from the system. Try using the NET command-line tool to start the Cryptographic Service.

 

Click Start, Run and type:

 

cd /k net start cryptsvc

 

Press {ENTER}

 

See also:

http://www3.telus.net/dandemar/updatinf.htm

 

--

Regards,

 

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

Windows® Troubleshooting http://www.winhelponline.com

Winhelponline.com blog http://www.winhelponline.com/blog

 

 

"Allison" <Allison@discussions.microsoft.com> wrote in message news:72FFCD59-5126-4673-8D7D-F680B93710CA@microsoft.com...

I actually tried that right away and I got this error message:

 

LoadLibrary("C:\WINDOWS\System32\mmcndmgr.dll") failed - the specified

procedure could not be found.

 

Thanks.

 

 

 

 

"Ramesh, MS-MVP" wrote:

> Hi Allison,

>

> Click Start, Run and type:

>

> regsvr32 %SystemRoot%\System32\mmcndmgr.dll

>

> You should be able to access Services MMC now.

>

> Then follow the earlier instructions to see if the Cryptographic service is running.

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> Windows® Troubleshooting http://www.winhelponline.com

> Winhelponline.com blog http://www.winhelponline.com/blog

>

>

> "Allison" <Allison@discussions.microsoft.com> wrote in message news:CCE7EC12-8F0A-4858-9BC9-55A0CF1A7DF2@microsoft.com...

> Hi Ramesh,

>

> I wasn't able to get into "Services" - I received the following error message:

>

> "MMC failed to initialize because it was installed incorrectly or because a

> portion of the registry has become corrupted. Make sure the file

> Mmcndmgr.dll is registered by running "regsvr32

> %SystemRoot%\System32\mmcndmgr.dll"

>

> So I started down the list of ideas on the link that you sent me. I did

> most of them but received error messages on a few. I was also unable to

> complete any steps requiring "Internet Options" because nothing in my browser

> window is working. Anyway, I'm still getting the same error when I try to

> install SP2.

>

> Two other things I forgot to mention - one is that the computer is runnning

> "Windows XP Tablet Edition". I'm not sure if that changes anything. The

> other is that I have another identical notebook currently running SP2 and

> IE6. Is there anything I can copy from the good PC? It seems like most of

> the error messages are related to ".dll" files.

>

> Also, I noticed that a log was created after downloading the SP2

> installation files. Is there anything in the log that might be of use in

> identifying the problem?

>

> My brother has offered to reinstall the entire OS but that just seems

> excessive since everything is working except the browser window. What are

> your thoughts? Should I just take him up on it or do you have any other last

> ditch ideas?

>

> Thanks again and again,

> Allison

>

> "Ramesh, MS-MVP" wrote:

>

> > Hi Allison,

> >

> > 1.Start the Administrative Tools utility in Control Panel.

> > 2.Double-click Services.

> > 3.Right-click Cryptographic Services, and then click Properties.

> > 4.Click Automatic for Startup type, and then click Start.

> >

> >

> > If that does not help, check this KB out:

> > http://support.microsoft.com/kb/822798

> >

> > --

> > Regards,

> >

> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> > Windows® Troubleshooting http://www.winhelponline.com

> > Winhelponline.com blog http://www.winhelponline.com/blog

> >

> >

> > "Allison" <Allison@discussions.microsoft.com> wrote in message news:C12D4283-F30F-4BDD-968C-0ACC29827C75@microsoft.com...

> > Hi Ramesh,

> >

> > I downloaded the package to CD and started installing it. But partway

> > through I got the following setup error:

> >

> > Setup could not verify the integrity of the file Update.inf. Make sure the

> > cryptographic service is running on this computer.

> >

> > Do you have any advice?

> >

> > Thanks for your help,

> > Allison

> >

> > "Ramesh, MS-MVP" wrote:

> >

> > > From another computer, download Windows XP Service Pack 2 package (complete) and burn it to CD/DVD media. You can download Windows XP Service Pack 2 from here:

> > >

> > > http://www.microsoft.com/downloads/details.aspx?familyid=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

> > >

> > > --

> > > Regards,

> > >

> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> > > Windows® Troubleshooting http://www.winhelponline.com

> > > Winhelponline.com blog http://www.winhelponline.com/blog

> > >

> > >

> > > "Allison" <Allison@discussions.microsoft.com> wrote in message news:E615B804-6FE1-4A16-AABB-56B02DD97E6A@microsoft.com...

> > > I meant to uninstall IE7 but instead uninstalled SP2 in error. Then I

> > > uninstalled IE7 with the intent of reinstalling SP2. But when I open a

> > > browser window it is just white - no web pages are accessible.

> > >

> > > So then I was going to do a system restore but I get the following error

> > > message:

> > >

> > > RSTRUI.EXE Entry Point Not Found

> > > The procedure entry point SHRegGetValueW could not be located in SHLWAPI.dll

> > >

> > > So now I can't do a restore or access the MS website to reinstall. Please

> > > help me - it would be very much appreciated!!!!!

> > >

> >

>

Guest Allison

Guest Allison

Posted
Posted

Re: can't access system restore & no IE browser for MS downloads

 

 

I got the following messages:

 

The cryptographic service is starting.

The cryptographic services service could not be started.

A system error has occurred.

System error 127 has occurred.

The specified procedure could not be found.

 

On the link that you sent, can I download #1 to a cd then run the script on

the computer?

 

"Ramesh, MS-MVP" wrote:

> It appears that the module mmcndmgr.dll is missing from the system. Try using the NET command-line tool to start the Cryptographic Service.

>

> Click Start, Run and type:

>

> cd /k net start cryptsvc

>

> Press {ENTER}

>

> See also:

> http://www3.telus.net/dandemar/updatinf.htm

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> Windows® Troubleshooting http://www.winhelponline.com

> Winhelponline.com blog http://www.winhelponline.com/blog

>

>

> "Allison" <Allison@discussions.microsoft.com> wrote in message news:72FFCD59-5126-4673-8D7D-F680B93710CA@microsoft.com...

> I actually tried that right away and I got this error message:

>

> LoadLibrary("C:\WINDOWS\System32\mmcndmgr.dll") failed - the specified

> procedure could not be found.

>

> Thanks.

>

>

>

>

> "Ramesh, MS-MVP" wrote:

>

> > Hi Allison,

> >

> > Click Start, Run and type:

> >

> > regsvr32 %SystemRoot%\System32\mmcndmgr.dll

> >

> > You should be able to access Services MMC now.

> >

> > Then follow the earlier instructions to see if the Cryptographic service is running.

> >

> > --

> > Regards,

> >

> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> > Windows® Troubleshooting http://www.winhelponline.com

> > Winhelponline.com blog http://www.winhelponline.com/blog

> >

> >

> > "Allison" <Allison@discussions.microsoft.com> wrote in message news:CCE7EC12-8F0A-4858-9BC9-55A0CF1A7DF2@microsoft.com...

> > Hi Ramesh,

> >

> > I wasn't able to get into "Services" - I received the following error message:

> >

> > "MMC failed to initialize because it was installed incorrectly or because a

> > portion of the registry has become corrupted. Make sure the file

> > Mmcndmgr.dll is registered by running "regsvr32

> > %SystemRoot%\System32\mmcndmgr.dll"

> >

> > So I started down the list of ideas on the link that you sent me. I did

> > most of them but received error messages on a few. I was also unable to

> > complete any steps requiring "Internet Options" because nothing in my browser

> > window is working. Anyway, I'm still getting the same error when I try to

> > install SP2.

> >

> > Two other things I forgot to mention - one is that the computer is runnning

> > "Windows XP Tablet Edition". I'm not sure if that changes anything. The

> > other is that I have another identical notebook currently running SP2 and

> > IE6. Is there anything I can copy from the good PC? It seems like most of

> > the error messages are related to ".dll" files.

> >

> > Also, I noticed that a log was created after downloading the SP2

> > installation files. Is there anything in the log that might be of use in

> > identifying the problem?

> >

> > My brother has offered to reinstall the entire OS but that just seems

> > excessive since everything is working except the browser window. What are

> > your thoughts? Should I just take him up on it or do you have any other last

> > ditch ideas?

> >

> > Thanks again and again,

> > Allison

> >

> > "Ramesh, MS-MVP" wrote:

> >

> > > Hi Allison,

> > >

> > > 1.Start the Administrative Tools utility in Control Panel.

> > > 2.Double-click Services.

> > > 3.Right-click Cryptographic Services, and then click Properties.

> > > 4.Click Automatic for Startup type, and then click Start.

> > >

> > >

> > > If that does not help, check this KB out:

> > > http://support.microsoft.com/kb/822798

> > >

> > > --

> > > Regards,

> > >

> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> > > Windows® Troubleshooting http://www.winhelponline.com

> > > Winhelponline.com blog http://www.winhelponline.com/blog

> > >

> > >

> > > "Allison" <Allison@discussions.microsoft.com> wrote in message news:C12D4283-F30F-4BDD-968C-0ACC29827C75@microsoft.com...

> > > Hi Ramesh,

> > >

> > > I downloaded the package to CD and started installing it. But partway

> > > through I got the following setup error:

> > >

> > > Setup could not verify the integrity of the file Update.inf. Make sure the

> > > cryptographic service is running on this computer.

> > >

> > > Do you have any advice?

> > >

> > > Thanks for your help,

> > > Allison

> > >

> > > "Ramesh, MS-MVP" wrote:

> > >

> > > > From another computer, download Windows XP Service Pack 2 package (complete) and burn it to CD/DVD media. You can download Windows XP Service Pack 2 from here:

> > > >

> > > > http://www.microsoft.com/downloads/details.aspx?familyid=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

> > > >

> > > > --

> > > > Regards,

> > > >

> > > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> > > > Windows® Troubleshooting http://www.winhelponline.com

> > > > Winhelponline.com blog http://www.winhelponline.com/blog

> > > >

> > > >

> > > > "Allison" <Allison@discussions.microsoft.com> wrote in message news:E615B804-6FE1-4A16-AABB-56B02DD97E6A@microsoft.com...

> > > > I meant to uninstall IE7 but instead uninstalled SP2 in error. Then I

> > > > uninstalled IE7 with the intent of reinstalling SP2. But when I open a

> > > > browser window it is just white - no web pages are accessible.

> > > >

> > > > So then I was going to do a system restore but I get the following error

> > > > message:

> > > >

> > > > RSTRUI.EXE Entry Point Not Found

> > > > The procedure entry point SHRegGetValueW could not be located in SHLWAPI.dll

> > > >

> > > > So now I can't do a restore or access the MS website to reinstall. Please

> > > > help me - it would be very much appreciated!!!!!

> > > >

> > >

> >

>

Guest Ramesh, MS-MVP

Guest Ramesh, MS-MVP

Posted
Posted

Re: can't access system restore & no IE browser for MS downloads

 

Yes, you may give that script a go. If nothing helps, you may have to do a repair installation using Windows XP CD with SP2 integration.

 

--

Regards,

 

Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

Windows® Troubleshooting http://www.winhelponline.com

Winhelponline.com blog http://www.winhelponline.com/blog

 

 

"Allison" <Allison@discussions.microsoft.com> wrote in message news:E5D982FE-F9A2-41C3-8195-B94BF17834FA@microsoft.com...

 

I got the following messages:

 

The cryptographic service is starting.

The cryptographic services service could not be started.

A system error has occurred.

System error 127 has occurred.

The specified procedure could not be found.

 

On the link that you sent, can I download #1 to a cd then run the script on

the computer?

 

"Ramesh, MS-MVP" wrote:

> It appears that the module mmcndmgr.dll is missing from the system. Try using the NET command-line tool to start the Cryptographic Service.

>

> Click Start, Run and type:

>

> cd /k net start cryptsvc

>

> Press {ENTER}

>

> See also:

> http://www3.telus.net/dandemar/updatinf.htm

>

> --

> Regards,

>

> Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> Windows® Troubleshooting http://www.winhelponline.com

> Winhelponline.com blog http://www.winhelponline.com/blog

>

>

> "Allison" <Allison@discussions.microsoft.com> wrote in message news:72FFCD59-5126-4673-8D7D-F680B93710CA@microsoft.com...

> I actually tried that right away and I got this error message:

>

> LoadLibrary("C:\WINDOWS\System32\mmcndmgr.dll") failed - the specified

> procedure could not be found.

>

> Thanks.

>

>

>

>

> "Ramesh, MS-MVP" wrote:

>

> > Hi Allison,

> >

> > Click Start, Run and type:

> >

> > regsvr32 %SystemRoot%\System32\mmcndmgr.dll

> >

> > You should be able to access Services MMC now.

> >

> > Then follow the earlier instructions to see if the Cryptographic service is running.

> >

> > --

> > Regards,

> >

> > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> > Windows® Troubleshooting http://www.winhelponline.com

> > Winhelponline.com blog http://www.winhelponline.com/blog

> >

> >

> > "Allison" <Allison@discussions.microsoft.com> wrote in message news:CCE7EC12-8F0A-4858-9BC9-55A0CF1A7DF2@microsoft.com...

> > Hi Ramesh,

> >

> > I wasn't able to get into "Services" - I received the following error message:

> >

> > "MMC failed to initialize because it was installed incorrectly or because a

> > portion of the registry has become corrupted. Make sure the file

> > Mmcndmgr.dll is registered by running "regsvr32

> > %SystemRoot%\System32\mmcndmgr.dll"

> >

> > So I started down the list of ideas on the link that you sent me. I did

> > most of them but received error messages on a few. I was also unable to

> > complete any steps requiring "Internet Options" because nothing in my browser

> > window is working. Anyway, I'm still getting the same error when I try to

> > install SP2.

> >

> > Two other things I forgot to mention - one is that the computer is runnning

> > "Windows XP Tablet Edition". I'm not sure if that changes anything. The

> > other is that I have another identical notebook currently running SP2 and

> > IE6. Is there anything I can copy from the good PC? It seems like most of

> > the error messages are related to ".dll" files.

> >

> > Also, I noticed that a log was created after downloading the SP2

> > installation files. Is there anything in the log that might be of use in

> > identifying the problem?

> >

> > My brother has offered to reinstall the entire OS but that just seems

> > excessive since everything is working except the browser window. What are

> > your thoughts? Should I just take him up on it or do you have any other last

> > ditch ideas?

> >

> > Thanks again and again,

> > Allison

> >

> > "Ramesh, MS-MVP" wrote:

> >

> > > Hi Allison,

> > >

> > > 1.Start the Administrative Tools utility in Control Panel.

> > > 2.Double-click Services.

> > > 3.Right-click Cryptographic Services, and then click Properties.

> > > 4.Click Automatic for Startup type, and then click Start.

> > >

> > >

> > > If that does not help, check this KB out:

> > > http://support.microsoft.com/kb/822798

> > >

> > > --

> > > Regards,

> > >

> > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> > > Windows® Troubleshooting http://www.winhelponline.com

> > > Winhelponline.com blog http://www.winhelponline.com/blog

> > >

> > >

> > > "Allison" <Allison@discussions.microsoft.com> wrote in message news:C12D4283-F30F-4BDD-968C-0ACC29827C75@microsoft.com...

> > > Hi Ramesh,

> > >

> > > I downloaded the package to CD and started installing it. But partway

> > > through I got the following setup error:

> > >

> > > Setup could not verify the integrity of the file Update.inf. Make sure the

> > > cryptographic service is running on this computer.

> > >

> > > Do you have any advice?

> > >

> > > Thanks for your help,

> > > Allison

> > >

> > > "Ramesh, MS-MVP" wrote:

> > >

> > > > From another computer, download Windows XP Service Pack 2 package (complete) and burn it to CD/DVD media. You can download Windows XP Service Pack 2 from here:

> > > >

> > > > http://www.microsoft.com/downloads/details.aspx?familyid=049C9DBE-3B8E-4F30-8245-9E368D3CDB5A&displaylang=en

> > > >

> > > > --

> > > > Regards,

> > > >

> > > > Ramesh Srinivasan, Microsoft MVP [Windows Shell/User]

> > > > Windows® Troubleshooting http://www.winhelponline.com

> > > > Winhelponline.com blog http://www.winhelponline.com/blog

> > > >

> > > >

> > > > "Allison" <Allison@discussions.microsoft.com> wrote in message news:E615B804-6FE1-4A16-AABB-56B02DD97E6A@microsoft.com...

> > > > I meant to uninstall IE7 but instead uninstalled SP2 in error. Then I

> > > > uninstalled IE7 with the intent of reinstalling SP2. But when I open a

> > > > browser window it is just white - no web pages are accessible.

> > > >

> > > > So then I was going to do a system restore but I get the following error

> > > > message:

> > > >

> > > > RSTRUI.EXE Entry Point Not Found

> > > > The procedure entry point SHRegGetValueW could not be located in SHLWAPI.dll

> > > >

> > > > So now I can't do a restore or access the MS website to reinstall. Please

> > > > help me - it would be very much appreciated!!!!!

> > > >

> > >

> >

>

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