Guest Grigoriy Breyman Posted February 26, 2008 Posted February 26, 2008 How I can correct this problem?10:43:24 Grigoriy Initial Question/Comment: Black screen in RDP window 10:43:30 System https://technet.microsoft.com/subscriptions/manage/default.aspx 10:43:40 System Elyn has joined this session! 10:43:40 System Connected with Elyn 10:43:57 Grigoriy Good day! 10:44:15 Elyn Hello Grigoriy and welcome to the TechNet Online Concierge. How may I assist you today? 10:45:53 Elyn Do you mean you get the black screen when you tries to connect to the server by using remote desktop? 10:46:00 Elyn * try 10:46:12 Grigoriy I have problem with RDP connection. When I minimize RDP-session window to task bar and then maximize it - I see black screen. 10:46:40 Grigoriy Not at the connection time.....in using time... 10:47:23 Elyn I see. Then does regular desktop appear after the black screen appears? 10:47:40 Grigoriy no....black and this end.. 10:47:54 Grigoriy I'm sorry for my English....I'm speak russian only:) 10:48:15 Elyn It's okay. I can understand it. 10:48:25 Grigoriy ok, thx 10:48:30 Elyn Did you get any error message? 10:48:35 Grigoriy no 10:48:42 Grigoriy only black screen 10:49:35 Elyn Okay. Are you running Windows XP or Windows Vista? And also, are you trying to connect to the Windows Server 2003 using remote desktop? 10:50:12 Grigoriy clients: windows xp, windows 2000. server: win 2003 ent r2 sp2 10:50:50 Elyn Thank you for information. Does it appear to all the clients connected to Windows Server 2003 using remote desktop? 10:51:11 Grigoriy yes 10:51:38 Elyn Okay. 10:51:51 Elyn I would like to help you search and see if there is any information addressing your issue. However, please understand that we are not technical specialists. If I am unable to find anything relevant for your reference, I will also explain some other support options for you. 10:52:10 Grigoriy ok 10:53:46 Elyn I'm searching it for you. Just a moment please. 10:54:04 Grigoriy ok 10:55:01 Grigoriy maybe this problem "connected to" (sorry) hardware acceleration.. 10:56:21 Elyn I'll see if there is any document for your reference. 10:56:32 Grigoriy ok 10:57:31 Elyn Grigoriy, may I know if you get blank screen or black screen when you minimize and maximize Remote Desktop Connection dialog box? 10:57:47 Grigoriy BLACK 10:58:06 Elyn I see. Thank you for clarification. 11:01:47 Elyn Grigoriy, I'm finding limited information addressing your concerns at this moment. I just found the following document that may do some help: A black screen may appear while logon by using remote desktop http://support.microsoft.com/kb/555840 11:01:57 Elyn Troubleshooting Specific Remote Desktop Problems http://technet2.microsoft.com/WindowsServer/en/library/158fc95f-4205-4894-9907-2644182125121033.mspx?mfr=true 11:03:12 Elyn I would like to search it further to see what else I can find for you. 11:04:16 Grigoriy I minimized the Remote Desktop Connection dialog box, and then my screen went blank. Cause: Using a password-protected screen saver can cause this problem. Your applications are still running on the remote computer, but you can no longer use them. Solution: Disconnect Remote Desktop Connection, or ask the server administrator to disconnect you. Solution: Do not minimize the Remote Desktop Connection dialog box if your computer uses a password-protected screen saver. Solution: Do not use a password-protected screen saver on your local computer. 11:04:21 Grigoriy this is my problem! 11:04:53 Grigoriy but I dont know why written "dialog box" 11:05:38 Grigoriy black - it is not blank too? 11:06:33 Elyn A blank windows means there is nothing in the windows. 11:06:40 Grigoriy hm... 11:06:56 Grigoriy I have black color in rdp-session 11:07:34 Elyn I see. I'm still trying to find something else for your reference. 11:07:38 Elyn Thank you for your patience. 11:07:54 Grigoriy what is patience? 11:08:01 Grigoriy information? 11:08:28 Elyn I mean thank you for waiting. 11:08:37 Grigoriy ok:) 11:12:29 Elyn Sorry for the delay. 11:13:04 Elyn May I know if the clients are using RDP 6.0? 11:13:28 Grigoriy 5 and 6 11:13:47 Grigoriy windows xp -6. 2000 - 5. 11:14:30 Elyn Thank you for information. Then both Windows XP and Windows 2000 clients have the same issue, am I right? 11:14:49 Grigoriy yes 11:16:20 Elyn Thanks for it. I read some internal cases and found the following information for your reference: -- If minimizes her session -> then both get a black screen -- 6.0 to 6.0 -> has the issue -- 5.1 to 6.0 -> same issue -- 6.0 to 5.1 it works 11:17:34 Grigoriy why you write to? server/client? 11:19:30 Elyn Sorry for the confusion. It seems that if the Target machine has the 5.1 and the Monitoring machine has 6.0, there is no issue. 11:20:12 Grigoriy target = terminal server? 11:20:25 Elyn Yes, that's right. 11:21:23 Grigoriy ok, 5 mins please 11:21:52 Elyn Okay. Please let me know if you have any further concerns. 11:25:42 Elyn How is it going there? 11:26:02 Grigoriy you give me rdp-protocol version or rdp-clients versions? 11:27:28 Elyn Should be rdp-clients. However, for such a technical or product-specific issue, I would suggest that you contact our support professionals for further assistance. 11:27:48 Elyn They are the appropriate group to help you further with this issue. 11:29:43 Elyn Would you like me to check the contact number for you? 11:30:47 Grigoriy You give me two versions for server and for client machines.....but I didn't understand how client-version program may cause problem on the server-machine. 11:31:02 Grigoriy You want know my telephone number? 11:32:23 Elyn Grigoriy, please understand that we are not technical specialists. I just found there is an internal case discussing the similar issue. However, for your issue, I would suggest that you contact the support professionals for more trouble-shooting. 11:32:40 Grigoriy OK 11:32:43 Elyn I can locate the contact information for you to contact our support professionals if you wish. 11:33:03 Elyn May I know which country you are located please? 11:33:11 Grigoriy Ukraine 11:33:44 Elyn Okay, thanks. Let me check it for you. Just a moment please. 11:33:59 Grigoriy ok, thanks 11:35:38 Elyn If your company has the Software Assurance for Windows Server 2003, you may call (380) (44) 230-5102 during the business hours to reach our support professionals in Ukraine. 11:35:53 Elyn You can also work directly with a support professional and receive a response within one business day by posting this issue in the TechNet Managed Newsgroups. As a TechNet subscriber you have complimentary technical support through the managed newsgroups. http://www.microsoft.com/technet/community/newsgroups/managed/dgbrowser/en-us/default.mspx Be sure to create a no-spam alias before you post. The alias is how you are identified as a TechNet subscriber. 11:37:09 Elyn If you have any other concerns, please let me know. 11:38:57 Grigoriy This is not my problem in software...this is problem of Microsoft Corporation. I think, MS Corp. must give me free support for THIS problem! 11:39:33 Grigoriy please give me full information about protocol and client-program version. 11:39:44 Elyn Grigoriy, if your company has the Software Assurance, then you may get free support incidents. 11:40:05 Grigoriy This is not correct. 11:40:25 Elyn you may need to call the support professional for further information. They are the appropriate group to help you. 11:41:05 Elyn And also, if you don't want to use the support incident, you may try the TechNet Managed Newsgroups. 11:41:14 Grigoriy you have information about protocol versions and client-program versions. please, give me it. 11:42:34 Elyn Sorry, Grigoriy. I don't have it. In the beginning of our conversation, I have told you that we are not technical specialists. Therefore, for complicated technical issue, you may need to contact the support professionals for information. 11:43:07 Grigoriy You have itL 11:43:19 Grigoriy Thanks for it. I read some internal cases and found the following information for your reference: -- If minimizes her session -> then both get a black screen -- 6.0 to 6.0 -> has the issue -- 5.1 to 6.0 -> same issue -- 6.0 to 5.1 it works 11:43:55 Elyn Grigoriy, I just found those information in the case. I have already copied and pasted it to you. 11:44:40 Grigoriy I want know what does it mean this digits... 11:45:33 Grigoriy -- 6.0 to 5.1 it works 11:45:38 Grigoriy what is 6.0? 11:45:44 Grigoriy and what is 5.1 11:45:46 Grigoriy ? 11:47:15 Elyn Based on my understanding, from clients using RDP 6.0 to Server using RDP 5.1, it works. 11:49:10 Elyn May I know if there is anything else I can do for you? 11:50:46 Elyn Excuse me Grigoriy, but are you still there with me? I haven't received a response from you in some time. Would you like to continue our conversation? If not, I will go ahead and close this session. 11:51:14 Grigoriy 1 min please 11:51:44 Grigoriy I have 5.2 on my server and 6.0 on my windows xp clients.
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