System32 files missing!

[Guest HANNA]

Hi everyone,

 

I am having a really big problem with my windows. Okay so here is what

happened I was having problems accessing websites telling me "error page

cannot be displayed etc.." so then I went here ..

"http://support.microsoft.com/kb/326155" and hoping it would resolve the

issue that I'm having. To my disappointmet it did not work... :(

 

So then I tried to talk to Comcast Customer Service about my issue and they

did some "ping" here and there, and when they told me to "ping" my system32,

cd, etc.. It wouldn't do it... A message will pop up saying .. "Not a valid

Win32 application". That's when they told me that System32 is required and

that I need to talk to Microsoft about it.

 

Yea... I think I accidentally deleted the System32 folder thinking that I

had a virus in it so decided to delete ALL files... I didn't know :(

 

 

So if anyone in here can help me I would GREAAATLY appreciate you for taking

your time and trying to help. PLEASE PLEASEEE !

[Guest Malke]

Re: System32 files missing!

 

HANNA wrote:

> Hi everyone,

>

> I am having a really big problem with my windows. Okay so here is what

> happened I was having problems accessing websites telling me "error page

> cannot be displayed etc.." so then I went here ..

> "http://support.microsoft.com/kb/326155" and hoping it would resolve the

> issue that I'm having. To my disappointmet it did not work... :(

>

> So then I tried to talk to Comcast Customer Service about my issue and

> they did some "ping" here and there, and when they told me to "ping" my

> system32, cd, etc.. It wouldn't do it... A message will pop up saying ..

> "Not a valid

> Win32 application". That's when they told me that System32 is required

> and that I need to talk to Microsoft about it.

>

> Yea... I think I accidentally deleted the System32 folder thinking that I

> had a virus in it so decided to delete ALL files... I didn't know :(

 

You can't delete the System32 folder; Windows won't let you. Even knowing

how lame most first-tier tech support is, I very much doubt that Comcast

tech support told you to ping System32.

 

The first thing to do is make sure the computer is completely

virus/malware-free. My guess (and it is a guess because you haven't

provided much to go on) is that it is not.

 

Go through these general malware removal steps systematically -

http://www.elephantboycomputers.com/page2.html#Removing_Malware

 

Include scanning with David Lipman's Multi_AV and follow instructions to do

all scans in Safe Mode.

 

When all else fails, run HijackThis and post your log in one of the

specialty forums listed at the first link above (not here, please).

 

Standard disclaimer: I can't see and test your computer myself, so these are

just suggestions based on many years of being a professional computer tech;

suggestions based on what you've written. You should not take my

suggestions as a definitive diagnosis. If you can't do the work yourself

(and there is no shame in admitting this isn't your cup of tea), take the

machine to a professional computer repair shop (not your local equivalent

of BigComputerStore/GeekSquad). Please be aware that not all local shops

are skilled at removing malware and even if they are, your computer may be

so infested that Windows will need to be clean-installed. If possible, have

all your data backed up before you take the machine into a shop.

 

Malke

--

MS-MVP

Elephant Boy Computers

http://www.elephantboycomputers.com

Don't Panic!

[Guest mikeyhsd]

Re: System32 files missing!

 

if you think you are missing system files, then you can run the SFC (system File Checker) to scan the computer and replace the missing ones.

here is a Microsoft Knowledge Base article on how to use it.

 

http://support.microsoft.com/kb/310747/en-us

 

 

 

mikeyhsd@sprintpcs.com

 

 

 

"HANNA" <HANNA@discussions.microsoft.com> wrote in message news:CAD45418-DDBA-42CD-A330-E7FAB48D6793@microsoft.com...

Hi everyone,

 

I am having a really big problem with my windows. Okay so here is what

happened I was having problems accessing websites telling me "error page

cannot be displayed etc.." so then I went here ..

"http://support.microsoft.com/kb/326155" and hoping it would resolve the

issue that I'm having. To my disappointmet it did not work... :(

 

So then I tried to talk to Comcast Customer Service about my issue and they

did some "ping" here and there, and when they told me to "ping" my system32,

cd, etc.. It wouldn't do it... A message will pop up saying .. "Not a valid

Win32 application". That's when they told me that System32 is required and

that I need to talk to Microsoft about it.

 

Yea... I think I accidentally deleted the System32 folder thinking that I

had a virus in it so decided to delete ALL files... I didn't know :(

 

 

So if anyone in here can help me I would GREAAATLY appreciate you for taking

your time and trying to help. PLEASE PLEASEEE !

[Guest HANNA]

Re: System32 files missing!

 

HI MALKE!

 

I FIXED it! ahha and you're right you really can't delete windows folders

because it won't let you.... SO, what I did was to check on my "FOLDERS

OPTIONS" in control panel just to see if I have my system32 hidden... and to

my surprise IT WAS!!!! so now I can see it.

 

But I have another problem....

 

I can't seem to download the Windows Updates.. I checked the MB's and it is

like "0MB" shouldn't there be like 214MB for example??

 

So I don't know if that is the case on why I can't seem to update.

 

Can you help me? THANKS

 

"Malke" wrote:

> HANNA wrote:

>

> > Hi everyone,

> >

> > I am having a really big problem with my windows. Okay so here is what

> > happened I was having problems accessing websites telling me "error page

> > cannot be displayed etc.." so then I went here ..

> > "http://support.microsoft.com/kb/326155" and hoping it would resolve the

> > issue that I'm having. To my disappointmet it did not work... :(

> >

> > So then I tried to talk to Comcast Customer Service about my issue and

> > they did some "ping" here and there, and when they told me to "ping" my

> > system32, cd, etc.. It wouldn't do it... A message will pop up saying ..

> > "Not a valid

> > Win32 application". That's when they told me that System32 is required

> > and that I need to talk to Microsoft about it.

> >

> > Yea... I think I accidentally deleted the System32 folder thinking that I

> > had a virus in it so decided to delete ALL files... I didn't know :(

>

> You can't delete the System32 folder; Windows won't let you. Even knowing

> how lame most first-tier tech support is, I very much doubt that Comcast

> tech support told you to ping System32.

>

> The first thing to do is make sure the computer is completely

> virus/malware-free. My guess (and it is a guess because you haven't

> provided much to go on) is that it is not.

>

> Go through these general malware removal steps systematically -

> http://www.elephantboycomputers.com/page2.html#Removing_Malware

>

> Include scanning with David Lipman's Multi_AV and follow instructions to do

> all scans in Safe Mode.

>

> When all else fails, run HijackThis and post your log in one of the

> specialty forums listed at the first link above (not here, please).

>

> Standard disclaimer: I can't see and test your computer myself, so these are

> just suggestions based on many years of being a professional computer tech;

> suggestions based on what you've written. You should not take my

> suggestions as a definitive diagnosis. If you can't do the work yourself

> (and there is no shame in admitting this isn't your cup of tea), take the

> machine to a professional computer repair shop (not your local equivalent

> of BigComputerStore/GeekSquad). Please be aware that not all local shops

> are skilled at removing malware and even if they are, your computer may be

> so infested that Windows will need to be clean-installed. If possible, have

> all your data backed up before you take the machine into a shop.

>

> Malke

> --

> MS-MVP

> Elephant Boy Computers

> http://www.elephantboycomputers.com

> Don't Panic!

>

[Guest Malke]

Re: System32 files missing!

 

HANNA wrote:

> HI MALKE!

>

> I FIXED it! ahha and you're right you really can't delete windows folders

> because it won't let you.... SO, what I did was to check on my "FOLDERS

> OPTIONS" in control panel just to see if I have my system32 hidden... and

> to my surprise IT WAS!!!! so now I can see it.

>

> But I have another problem....

>

> I can't seem to download the Windows Updates.. I checked the MB's and it

> is

> like "0MB" shouldn't there be like 214MB for example??

>

> So I don't know if that is the case on why I can't seem to update.

 

Check the computer for viruses and malware per at least some of the

procedures I already gave you.

 

If after you've done this you still can't update, post in the newsgroup for

Windows Update where you'll get the WU experts' attention.

 

microsoft.public.windowsupdate

 

Malke

--

MS-MVP

Elephant Boy Computers

http://www.elephantboycomputers.com

Don't Panic!

[Guest PA Bear [MS MVP]]

Re: System32 files missing!

 

Malke wrote:

>> I FIXED it! ahha and you're right you really can't delete windows folders

>> because it won't let you.... SO, what I did was to check on my "FOLDERS

>> OPTIONS" in control panel just to see if I have my system32 hidden... and

>> to my surprise IT WAS!!!! so now I can see it.

>>

>> But I have another problem....

>>

>> I can't seem to download the Windows Updates.. I checked the MB's and it

>> is

>> like "0MB" shouldn't there be like 214MB for example??

>>

>> So I don't know if that is the case on why I can't seem to update.

>

> Check the computer for viruses and malware per at least some of the

> procedures I already gave you.

>

> If after you've done this you still can't update, post in the newsgroup

> for

> Windows Update where you'll get the WU experts' attention.

>

> microsoft.public.windowsupdate

 

Might not have to:

 

Updates are not installed successfully from Windows Update, from Microsoft

Update, or by using Automatic Updates after you repair a Windows XP

installation:

http://support.microsoft.com/kb/943144

 

NB: Also applies to clean installs, upgrade installs, and Recovery installs.

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/