Uncertain What to Do

[Skullion]

Hi, ..... I've rebooted and re-installed windows about 5-7 times now, and it's getting annoying. Each Time I do it,....I come across a different problem like Windows Help and Support/device manager will stop working, or internet explorer will shut down or simple installing a program and it happens, but each time it does the Computer shuts itself down and when you try and load windows back up, it cant due to missing file:

 

\WINDOWS\SYSTEM32\CONFIG\SYSTEM

 

Any Advice would be greatful. Thank you

[Skullion]

*UPDATE*

 

Before When I had the Virus/Trojans ...... There was 8 of them located in the Scan

 

Funny Enough they all seemed to be in the \WINDOWS\CONFIG\csrss.exe files.

 

When they I am Formatted the Hard Drive and Re-installing windows, is there a way they are not being deleted?

[RandyL]

When you format are you using the Quick format? How to partition and format a hard disk by using Windows XP Setup program instead of the other

 

Do you mean csrs.exe? If so it does appear to be malware.

 

If it is csrss.exe it should be in System32 not CONFIG which also indicates malware.

[Jelly Bean]

The first thing I would do is run a repair install.

 

That message could be your OS is having issues and needs a repair install or it could be a virus.

 

Attempt repair first.

[Skullion]

Hi,...Thank yous for the reply's, out of 3 forums, yous were the only ones who made a reply in a attempt to try and repair, and for that I am very greatful. Thank You.

 

When I did the Scan, it said the Viruses were located in:

 

\WINDOWS\CONFIG\CSRSS.EXE

 

Thats how exactly it was wrote on the computer, and When I was doing a reboot,...I would delete the partition and then create a new one then start the Format but not on the quick option ... this would take 40mins to an hour.

 

If I would have to repair it,.....how would I go about doing that? ..... as I've tryed to repair the computer from the recovery but sorry to say I didn't understand any of it expect EXIT lol

 

Thanks

 

 

csrss

[Jelly Bean]

Oh thats not on,no one answered.

 

Are you using a full install disk?

 

Or a recovery disk?

 

Or recovery console?

[Skullion]

Hmmm Not Sure Think Full Intall Disk lol

 

When I bought the Computer, it was custom built, they gave me Geniune copy of Windows Xp Home Edition but did not give me any other disks like drivers etc

 

At the time I didn't even think I'd need them lol

 

But When I pop the disc in and reboot,.....I can reformat hard drive or try and repair the computer but gives you a alot of commands

[Jelly Bean]

Using the full install disk if thats what you have:

How do you perform a reinstallation of Windows XP, sometimes called a repair installation?

Configure your computer to start from the CD-ROM drive. For more information about how to do this, refer to your computer's documentation or contact your computer manufacturer. Then insert your Windows XP Setup CD, and restart your computer.

1.

When the Press any key to boot from CD message is displayed on your screen, press a key to start your computer from the Windows XP CD.

2.

Press ENTER when you see the message To setup Windows XP now, and then press ENTER displayed on the Welcome to Setup screen.

3.

Do not choose the option to press R to use the Recovery Console.

4.

In the Windows XP Licensing Agreement, press F8 to agree to the license agreement.

5.

Make sure that your current installation of Windows XP is selected in the box, and then press R to repair Windows XP.

6.

Follow the instructions on the screen to complete Setup.

Also how do do a repair install from recovery console or recovery disk:

http://support.microsoft.com/kb/314058

[Skullion]

Thanks, I have already tryed this way,.....but I'll leave it the now, and I'll carry on with the computer doing day to day things and if I has this problem again I was go straight to repair then take it from there. Thanks

[Jelly Bean]

Ok babe.

 

But if you require further help please feel free to ask.

 

I know how you feel,sometimes computers are way to much headwrok.