Restart hangs

[Jo]

I am running an Advent pentium 4, 3.20ghz cpu, 1gb ram and XP sp 2, when I restart windows it hangs after the xp splah screen. If unplug all the usb devices except for the usb mouse and keyboard controller, switch the PC off and on again then it will load up and I can plug the other usb devices in and all is ok. I have also noticed that prior to a restart the system can take up to 5 mins to notice a usb device has been plugged in. Help is this a hardware problem or system problem?

[danzil]

could be either.

have you tried an anti virus scan. try this http://www.trendmicro.com

mailware remover http://www.ewido.com

and rubbish remover http://www.ccleaner.com

 

try defragging your hard drive, and see if there is a newer usb driver....what model of advent is your laptop

regards

danzil

[Jo]

Have tried all the suggested scans and cleans to no avail.

The model of Advent tower is T9304.

Some additional information - when the restart begins it comes up with shellconHiddenWindow not responding and I have to end it. Would this cause any problems.

Can you suggest anything else please.

[danzil]

do you have music amtch install on that pc,,,,,is so and you arent using it uninstall it.

if you do need it enable it in your firewall i believe shellconhiddenwindow is part of music match.

try that 1st that may cure this issue

regards

danzil