Can't turn computer off

[Guest shirley2005craft]

I am having trouble turning computer off. Also going very slow.

I did a defrag thinking that would quicken things up. Went through okay.

But still slow so tried a Recovery back to a date 1 week earlier. Failed.

Did another defrag......had about a dozen items not able to be defraged.

Windows Taskmaster is working non-stop.

 

I am having to Control, Alt. Delete to close down but even then it tells me

"End Now" or "Cancel".

 

Please help.

--

shirley

[Guest jake]

RE: Can't turn computer off

 

Are you running antivirus and spyware protection

there are alot of free ones out there

adaware,spybot,AVG to name a few.A system restore wont save you if you

caught any of the good virus's or trojans because they will write to the

restore files too.

But if your lucky you could try opening task manager

and try closing the process thats causing your computer to hang

 

"shirley2005craft" wrote:

> I am having trouble turning computer off. Also going very slow.

> I did a defrag thinking that would quicken things up. Went through okay.

> But still slow so tried a Recovery back to a date 1 week earlier. Failed.

> Did another defrag......had about a dozen items not able to be defraged.

> Windows Taskmaster is working non-stop.

>

> I am having to Control, Alt. Delete to close down but even then it tells me

> "End Now" or "Cancel".

>

> Please help.

> --

> shirley

[Guest Malke]

Re: Can't turn computer off

 

shirley2005craft wrote:

> I am having trouble turning computer off. Also going very slow.

> I did a defrag thinking that would quicken things up. Went through okay.

> But still slow so tried a Recovery back to a date 1 week earlier. Failed.

> Did another defrag......had about a dozen items not able to be defraged.

> Windows Taskmaster is working non-stop.

>

> I am having to Control, Alt. Delete to close down but even then it tells

> me "End Now" or "Cancel".

 

Symptoms sound most like an infected computer, but here is the whole

"shutdown troubleshooter":

 

Shutdown issues are generally caused by a program and/or process that is

refusing to exit gracefully. The program and/or process can be from malware

or can be legitimate (such as an invasive antivirus like Norton or McAfee).

If you are using a Norton or McAfee product, uninstall it and replace with

a better program such as NOD32, Kasperksy, or Avast (free). The Windows

Firewall is adequate for most people. With Vista, shutdown issues can also

be caused by old/poorly written drivers so make sure all drivers are

updated. See Step B. below for general driver directions.

 

A.The first step is always to make sure your computer is virus/malware free.

 

http://www.elephantboycomputers.com/page2.html#Removing_Malware

 

B. Drivers - The First Law of Driver Updates is "if it ain't broke, don't

fix it". Normally if everything is working you want to leave things as they

are. The exception is that heavy-duty gamers will usually want to update

their video and sound drivers to squeeze every last bit of performance out

of the hardware to get the fastest frame rates. If you're not one of those

people, you don't need to update your drivers if there are no problems you

are trying to solve.

 

Never get drivers from Windows Update. Get them from:

 

1. The device mftr.'s website; OR

2. The motherboard mftr.'s website if hardware is onboard; OR

3. The OEM's website for your specific machine if you have an OEM computer

(HP, Dell, Sony, etc.).

 

Read the installation instructions on the website where you get the drivers.

 

To find out what hardware is in your computer:

 

1. Read any documentation you got when you bought the computer.

2. If the computer is OEM, go to the OEM's website for your specific model

machine and look at the specs (you'll be there to get the drivers anyway)

3. Download, install and run a free system inventory program like Belarc

Advisor or System Information for Windows.

 

http://www.belarc.com/free_download.html - Belarc Advisor

http://www.gtopala.com/ - System Information for Windows

 

C. If the computer is virus/malware-free, drivers are current, and no Norton

or McAfee programs are installed, then do clean-boot troubleshooting to see

which program/process is the culprit:

 

How to perform a clean boot in Vista and XP -

http://support.microsoft.com/kb/331796

 

D. If you need more information, here is an excellent shutdown

troubleshooter:

 

http://www.aumha.org/win5/a/shtdwnxp.htm

 

Standard caveat: If troubleshooting the issue is too difficult - and there

is absolutely no shame in admitting this isn't your cup of tea - take the

machine to a computer repair shop. This will not be your local

BigComputerStore/GeekSquad type of place. Get recommendations from family,

friends, colleagues.

 

Malke

--

MS-MVP

Elephant Boy Computers

http://www.elephantboycomputers.com

Don't Panic!

[Guest mikeyhsd]

Re: Can't turn computer off

 

the window with END NOW, usually contains names of programs that are having problems shutting down.

 

you might post the list of them if it does.

 

most common is video control panel or 3rd party virus/firewall programs.

specifically those from norton and mcafee.

 

 

 

 

mikeyhsd@sprintpcs.com

 

 

 

"shirley2005craft" <shirley2005craft@discussions.microsoft.com> wrote in message news:0A7B6D08-4CFD-407F-8B52-06697329F348@microsoft.com...

I am having trouble turning computer off. Also going very slow.

I did a defrag thinking that would quicken things up. Went through okay.

But still slow so tried a Recovery back to a date 1 week earlier. Failed.

Did another defrag......had about a dozen items not able to be defraged.

Windows Taskmaster is working non-stop.

 

I am having to Control, Alt. Delete to close down but even then it tells me

"End Now" or "Cancel".

 

Please help.

--

shirley