Windows Explorer - crashes when deleting/copying files

[Guest JanR]

My Windows Explorer (Windows XP Pro) keeps crashing when either deleting

files (any type e.g. .doc files), or copying files. It is erratic in that I

can delete 3 files, and then on the 4th it crashes. I have checked for

viruses/spyware etc, and have repaired Windows in case of corruption, but it

is still doing it. PC is 2 years old (Dell). Any suggestions? Thanks.

Jan

[Guest Bob I]

Re: Windows Explorer - crashes when deleting/copying files

 

In My computer, r-click the "C" drive and then select Properties, Tools,

Check now.

 

JanR wrote:

> My Windows Explorer (Windows XP Pro) keeps crashing when either deleting

> files (any type e.g. .doc files), or copying files. It is erratic in that I

> can delete 3 files, and then on the 4th it crashes. I have checked for

> viruses/spyware etc, and have repaired Windows in case of corruption, but it

> is still doing it. PC is 2 years old (Dell). Any suggestions? Thanks.

> Jan

[Guest JanR]

Re: Windows Explorer - crashes when deleting/copying files

 

Thank you for this, Bob. It's taken an hour or so to do (and I didn't know

about that checking feature, so that was very helpful), and it is all

apparently clear. The system rebooted but the first file I tried to delete

caused it to crash out again (it is only Windows Explorer that suddenly

closes, not the whole PC). Clearly something is corrupt, but what and how I

don't know. Do you have any other suggestions? Thank you.

 

"Bob I" wrote:

> In My computer, r-click the "C" drive and then select Properties, Tools,

> Check now.

>

> JanR wrote:

>

> > My Windows Explorer (Windows XP Pro) keeps crashing when either deleting

> > files (any type e.g. .doc files), or copying files. It is erratic in that I

> > can delete 3 files, and then on the 4th it crashes. I have checked for

> > viruses/spyware etc, and have repaired Windows in case of corruption, but it

> > is still doing it. PC is 2 years old (Dell). Any suggestions? Thanks.

> > Jan

>

>

[Guest Bob I]

Re: Windows Explorer - crashes when deleting/copying files

 

Did it give any error messages during CHKDSK? Perhaps determine the

drive manufacturer and then get the drive diagnostic from their web site

and check the drive for other problems?

 

JanR wrote:

> Thank you for this, Bob. It's taken an hour or so to do (and I didn't know

> about that checking feature, so that was very helpful), and it is all

> apparently clear. The system rebooted but the first file I tried to delete

> caused it to crash out again (it is only Windows Explorer that suddenly

> closes, not the whole PC). Clearly something is corrupt, but what and how I

> don't know. Do you have any other suggestions? Thank you.

>

> "Bob I" wrote:

>

>

>>In My computer, r-click the "C" drive and then select Properties, Tools,

>>Check now.

>>

>>JanR wrote:

>>

>>

>>>My Windows Explorer (Windows XP Pro) keeps crashing when either deleting

>>>files (any type e.g. .doc files), or copying files. It is erratic in that I

>>>can delete 3 files, and then on the 4th it crashes. I have checked for

>>>viruses/spyware etc, and have repaired Windows in case of corruption, but it

>>>is still doing it. PC is 2 years old (Dell). Any suggestions? Thanks.

>>>Jan

>>

>>

[Guest JanR]

Re: Windows Explorer - crashes when deleting/copying files

 

Hi

No, it gave no error messages, but I will use the drive diagnostic test and

see what happens. This will have to be tomorrow now, but thank you anyway.

 

"Bob I" wrote:

> Did it give any error messages during CHKDSK? Perhaps determine the

> drive manufacturer and then get the drive diagnostic from their web site

> and check the drive for other problems?

>

> JanR wrote:

>

> > Thank you for this, Bob. It's taken an hour or so to do (and I didn't know

> > about that checking feature, so that was very helpful), and it is all

> > apparently clear. The system rebooted but the first file I tried to delete

> > caused it to crash out again (it is only Windows Explorer that suddenly

> > closes, not the whole PC). Clearly something is corrupt, but what and how I

> > don't know. Do you have any other suggestions? Thank you.

> >

> > "Bob I" wrote:

> >

> >

> >>In My computer, r-click the "C" drive and then select Properties, Tools,

> >>Check now.

> >>

> >>JanR wrote:

> >>

> >>

> >>>My Windows Explorer (Windows XP Pro) keeps crashing when either deleting

> >>>files (any type e.g. .doc files), or copying files. It is erratic in that I

> >>>can delete 3 files, and then on the 4th it crashes. I have checked for

> >>>viruses/spyware etc, and have repaired Windows in case of corruption, but it

> >>>is still doing it. PC is 2 years old (Dell). Any suggestions? Thanks.

> >>>Jan

> >>

> >>

>

>

[Guest Gerry]

Re: Windows Explorer - crashes when deleting/copying files

 

Jan

 

How are you selecting / accessing the delete or copy commands? Please

describe.

 

How is your problem recorded in the Event Viewer logs. Can you please

post a complete copy of the Report.

 

You can access Event Viewer by selecting Start, Control Panel,

Administrative Tools, and Event Viewer.

 

A tip for posting copies of Error Reports! Run Event Viewer and double

click on the error you want to copy. In the window, which appears is a

button resembling two pages. Click the button and close Event

Viewer.Now start your message (email) and do a paste into the body of

the message. Make sure this is the first paste after exiting from

Event Viewer.

 

How large is your hard drive and how much free disk space? Is the drive

partitioned?

 

--

 

 

 

Hope this helps.

 

Gerry

~~~~

FCA

Stourport, England

Enquire, plan and execute

~~~~~~~~~~~~~~~~~~~

 

 

JanR wrote:

> Hi

> No, it gave no error messages, but I will use the drive diagnostic

> test and see what happens. This will have to be tomorrow now, but

> thank you anyway.

>

> "Bob I" wrote:

>

>> Did it give any error messages during CHKDSK? Perhaps determine the

>> drive manufacturer and then get the drive diagnostic from their web

>> site and check the drive for other problems?

>>

>> JanR wrote:

>>

>>> Thank you for this, Bob. It's taken an hour or so to do (and I

>>> didn't know about that checking feature, so that was very helpful),

>>> and it is all apparently clear. The system rebooted but the first

>>> file I tried to delete caused it to crash out again (it is only

>>> Windows Explorer that suddenly closes, not the whole PC). Clearly

>>> something is corrupt, but what and how I don't know. Do you have

>>> any other suggestions? Thank you.

>>>

>>> "Bob I" wrote:

>>>

>>>

>>>> In My computer, r-click the "C" drive and then select Properties,

>>>> Tools, Check now.

>>>>

>>>> JanR wrote:

>>>>

>>>>

>>>>> My Windows Explorer (Windows XP Pro) keeps crashing when either

>>>>> deleting files (any type e.g. .doc files), or copying files. It

>>>>> is erratic in that I can delete 3 files, and then on the 4th it

>>>>> crashes. I have checked for viruses/spyware etc, and have

>>>>> repaired Windows in case of corruption, but it is still doing it.

>>>>> PC is 2 years old (Dell). Any suggestions? Thanks. Jan

[Guest JanR]

Re: Windows Explorer - crashes when deleting/copying files

 

Gerry, Thank you for your comments and for the clarity of how to get the

eventviewer message. Sorry this is a long message.

 

I can either select delete/copy etc via the keyboard, or via right mouse

click. Both have the same problem. Sometimes, the menu, though, seems OK.

I must stress that this is intermittent - sometimes I can delete a file, and

then the next one I want to delete causes explorer to bomb out, sometimes, it

is the first time I use it that it crashes.

 

I have looked at Event Viewer, and to be honest it gets 'curiouser and

curiouser'. The only warning 'events' are when the system apparently tries

to use Microsoft fax. Well, I would never use that because a) I have a

separate fax machine, and b) I rarely send faxes, and certainly not in the

last few weeks. Clearly there is some type of conflict giving this erroneous

message, which presumably occurs when Explorer crashes. Message below (as No

1).

 

However, there are dozens of other events described as Information, and

Winlogon, and I will attach the message below the MS fax one, in case that

helps too. I have just tried to delete 2 different files, and they both come

up with the Winlogon event message (listed as No 2 below).

 

In addition, I have a few error messages (though the timing of these doesn't

appear to relate to the specific explorer error and certainly not enough of

them in relation to the frequency of the crashes (see No 3 below)

 

I have 80Gb hard disk, 23GB free space; RAM = 3GB

 

Hopefully, something will provide a clue. Thanks v. much. Jan

1. MS Fax event message

___________________

Event Type: Warning

Event Source: Microsoft Fax

Event Category: Initialization/Termination

Event ID: 32068

Date: 04/03/2008

Time: 16:03:04

User: N/A

Computer: PC-JAN

Description:

The outgoing routing rule is not valid because it cannot find a valid

device. The outgoing faxes that use this rule will not be routed. Verify that

the targeted device or devices (if routed to a group of devices) is connected

and installed correctly, and turned on. If routed to a group, verify that the

group is configured correctly. Country/region code: '*' Area code: '*'

 

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

_______________________________

2. Information, Winlogon message

 

Event Type: Information

Event Source: Winlogon

Event Category: None

Event ID: 1002

Date: 05/03/2008

Time: 09:10:43

User: N/A

Computer: PC-JAN

Description:

The shell stopped unexpectedly and Explorer.exe was restarted.

 

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

___________________________________

Message No 3 (Error message, but rare)

Event Type: Error

Event Source: Application Error

Event Category: (100)

Event ID: 1000

Date: 05/03/2008

Time: 09:01:11

User: N/A

Computer: PC-JAN

Description:

Faulting application explorer.exe, version 6.0.2900.2180, faulting module

unknown, version 0.0.0.0, fault address 0x02a12dc4.

 

For more information, see Help and Support Center at

http://go.microsoft.com/fwlink/events.asp.

Data:

0000: 41 70 70 6c 69 63 61 74 Applicat

0008: 69 6f 6e 20 46 61 69 6c ion Fail

0010: 75 72 65 20 20 65 78 70 ure exp

0018: 6c 6f 72 65 72 2e 65 78 lorer.ex

0020: 65 20 36 2e 30 2e 32 39 e 6.0.29

0028: 30 30 2e 32 31 38 30 20 00.2180

0030: 69 6e 20 75 6e 6b 6e 6f in unkno

0038: 77 6e 20 30 2e 30 2e 30 wn 0.0.0

0040: 2e 30 20 61 74 20 6f 66 .0 at of

0048: 66 73 65 74 20 30 32 61 fset 02a

0050: 31 32 64 63 34 12dc4

_____________________

 

"Gerry" wrote:

> Jan

>

> How are you selecting / accessing the delete or copy commands? Please

> describe.

>

> How is your problem recorded in the Event Viewer logs. Can you please

> post a complete copy of the Report.

>

> You can access Event Viewer by selecting Start, Control Panel,

> Administrative Tools, and Event Viewer.

>

> A tip for posting copies of Error Reports! Run Event Viewer and double

> click on the error you want to copy. In the window, which appears is a

> button resembling two pages. Click the button and close Event

> Viewer.Now start your message (email) and do a paste into the body of

> the message. Make sure this is the first paste after exiting from

> Event Viewer.

>

> How large is your hard drive and how much free disk space? Is the drive

> partitioned?

>

> --

>

>

>

> Hope this helps.

>

> Gerry

> ~~~~

> FCA

> Stourport, England

> Enquire, plan and execute

> ~~~~~~~~~~~~~~~~~~~

>

>

> JanR wrote:

> > Hi

> > No, it gave no error messages, but I will use the drive diagnostic

> > test and see what happens. This will have to be tomorrow now, but

> > thank you anyway.

> >

> > "Bob I" wrote:

> >

> >> Did it give any error messages during CHKDSK? Perhaps determine the

> >> drive manufacturer and then get the drive diagnostic from their web

> >> site and check the drive for other problems?

> >>

> >> JanR wrote:

> >>

> >>> Thank you for this, Bob. It's taken an hour or so to do (and I

> >>> didn't know about that checking feature, so that was very helpful),

> >>> and it is all apparently clear. The system rebooted but the first

> >>> file I tried to delete caused it to crash out again (it is only

> >>> Windows Explorer that suddenly closes, not the whole PC). Clearly

> >>> something is corrupt, but what and how I don't know. Do you have

> >>> any other suggestions? Thank you.

> >>>

> >>> "Bob I" wrote:

> >>>

> >>>

> >>>> In My computer, r-click the "C" drive and then select Properties,

> >>>> Tools, Check now.

> >>>>

> >>>> JanR wrote:

> >>>>

> >>>>

> >>>>> My Windows Explorer (Windows XP Pro) keeps crashing when either

> >>>>> deleting files (any type e.g. .doc files), or copying files. It

> >>>>> is erratic in that I can delete 3 files, and then on the 4th it

> >>>>> crashes. I have checked for viruses/spyware etc, and have

> >>>>> repaired Windows in case of corruption, but it is still doing it.

> >>>>> PC is 2 years old (Dell). Any suggestions? Thanks. Jan

>

>

>