Printers not deleting

[Guest Brandon]

Hello -

I have a W2K3 terminal server in a load balanced config. When my users end

their sessions the printers do not delete. There are no messages in the

event log with errors. The issue is when the printers in session xx don't

delete and another user logsin and is assigned the same session xx that user

gets both sets of printers. It just started happening within the past month.

The only changes in the month are windows updates. The only way I have

figured to get the printers to disappear is to delete them manually or reboot

the server but, this is not a good solution. I have tried to restart the

spool svr with no luck.

Thanks for any advice.

[Guest Anubhav Kushwaha [MSFT]]

Re: Printers not deleting

 

Is this problem occurring when you connect to the same session only or even

when you log off and log back on?

 

Regards

Anubhav K

 

"Brandon" <Brandon@discussions.microsoft.com> wrote in message

news:30181A95-B6D0-4F9E-BAA1-426D55C269CC@microsoft.com...

> Hello -

> I have a W2K3 terminal server in a load balanced config. When my users

> end

> their sessions the printers do not delete. There are no messages in the

> event log with errors. The issue is when the printers in session xx don't

> delete and another user logsin and is assigned the same session xx that

> user

> gets both sets of printers. It just started happening within the past

> month.

> The only changes in the month are windows updates. The only way I have

> figured to get the printers to disappear is to delete them manually or

> reboot

> the server but, this is not a good solution. I have tried to restart the

> spool svr with no luck.

> Thanks for any advice.

[Guest ong]

Re: Printers not deleting

 

you would have to perform windows update on both server and the affected

client.

 

after that go to regedit -> HKEY LOCAL MACHINE ->SYSTEM ->

CurrentControlSet -> Control -> Print - Printers

 

delete all the subkeys (i.e. it will show the printer model and session

number) and then reboot the server.

 

have to ensure both the server and client computer is fully patched up.

please test again and let me know whether it works...it worked for mine.

 

 

"Anubhav Kushwaha [MSFT]" <ankushw@microsoft.com> wrote in message

news:euC3UZ2gIHA.1184@TK2MSFTNGP04.phx.gbl...

> Is this problem occurring when you connect to the same session only or

> even when you log off and log back on?

>

> Regards

> Anubhav K

>

> "Brandon" <Brandon@discussions.microsoft.com> wrote in message

> news:30181A95-B6D0-4F9E-BAA1-426D55C269CC@microsoft.com...

>> Hello -

>> I have a W2K3 terminal server in a load balanced config. When my users

>> end

>> their sessions the printers do not delete. There are no messages in the

>> event log with errors. The issue is when the printers in session xx

>> don't

>> delete and another user logsin and is assigned the same session xx that

>> user

>> gets both sets of printers. It just started happening within the past

>> month.

>> The only changes in the month are windows updates. The only way I have

>> figured to get the printers to disappear is to delete them manually or

>> reboot

>> the server but, this is not a good solution. I have tried to restart the

>> spool svr with no luck.

>> Thanks for any advice.

>

>

[Guest Brandon]

Re: Printers not deleting

 

I found the issue. For some reason one of the users printers was not being

redirected on one print job. This was an HP LJ P5105 and was not purging the

print job when the client disconnected. The issue would occur when the user

would login to the same session or a different session.

 

To resolve the stuck print job I had to kick off the users on that session

and delete the printer, after the message 'deleting printer - error' I can

stop the printer spooler service and then restart the service to finally

remove the pritner.

 

Weird issue because I have other users using this printer and with no

issues. Also this issue was with ALL of the servers in the cluster, there

are four, and it is with only this one client.

 

Thanks for all of the suggestions!

Brandon

 

"ong" wrote:

> you would have to perform windows update on both server and the affected

> client.

>

> after that go to regedit -> HKEY LOCAL MACHINE ->SYSTEM ->

> CurrentControlSet -> Control -> Print - Printers

>

> delete all the subkeys (i.e. it will show the printer model and session

> number) and then reboot the server.

>

> have to ensure both the server and client computer is fully patched up.

> please test again and let me know whether it works...it worked for mine.

>

>

> "Anubhav Kushwaha [MSFT]" <ankushw@microsoft.com> wrote in message

> news:euC3UZ2gIHA.1184@TK2MSFTNGP04.phx.gbl...

> > Is this problem occurring when you connect to the same session only or

> > even when you log off and log back on?

> >

> > Regards

> > Anubhav K

> >

> > "Brandon" <Brandon@discussions.microsoft.com> wrote in message

> > news:30181A95-B6D0-4F9E-BAA1-426D55C269CC@microsoft.com...

> >> Hello -

> >> I have a W2K3 terminal server in a load balanced config. When my users

> >> end

> >> their sessions the printers do not delete. There are no messages in the

> >> event log with errors. The issue is when the printers in session xx

> >> don't

> >> delete and another user logsin and is assigned the same session xx that

> >> user

> >> gets both sets of printers. It just started happening within the past

> >> month.

> >> The only changes in the month are windows updates. The only way I have

> >> figured to get the printers to disappear is to delete them manually or

> >> reboot

> >> the server but, this is not a good solution. I have tried to restart the

> >> spool svr with no luck.

> >> Thanks for any advice.

> >

> >

>

>

>

[Guest Marc]

Re: Printers not deleting

 

I have the same issue on my 5- 2003 TS farm also. Unfortunately, I have

hundreds of print drivers installed and can't seem to track down the

culprits. There are just too many different printers people have. A

customer recently complained about her print job ending up accross the

country. I opted to go with Server 2008, as this fixes this Terminal Server

problem, not to mention, the TS Easy Print driver. I'm ordering licenses

tomorrow morning.

[Guest M_C]

RE: Printers not deleting

 

I have also had this problem sporadically, and like Marc below print jobs

have ended up on the wrong printer at the wrong location. I notice that even

after an individual has signed off the printer remains, and cannot be

deleted. There are no print jobs, so that's not the issue.

 

Anyone have any suggestions?

 

"Brandon" wrote:

> Hello -

> I have a W2K3 terminal server in a load balanced config. When my users end

> their sessions the printers do not delete. There are no messages in the

> event log with errors. The issue is when the printers in session xx don't

> delete and another user logsin and is assigned the same session xx that user

> gets both sets of printers. It just started happening within the past month.

> The only changes in the month are windows updates. The only way I have

> figured to get the printers to disappear is to delete them manually or reboot

> the server but, this is not a good solution. I have tried to restart the

> spool svr with no luck.

> Thanks for any advice.

[Guest Marc]

RE: Printers not deleting

 

This is caused usually from a print driver. What happens is US1 (user

session 1) has printer mapped, then logs off, printer does not get deleted.

After a bit a new user logs on getting session 1, and now has the old US1

printer, now the old US1 logs in and gets session 2. well now that left over

printer from US1 is "ready" and can be printed to from US1 to US2 location.

 

"M_C" wrote:

> I have also had this problem sporadically, and like Marc below print jobs

> have ended up on the wrong printer at the wrong location. I notice that even

> after an individual has signed off the printer remains, and cannot be

> deleted. There are no print jobs, so that's not the issue.

>

> Anyone have any suggestions?

>

> "Brandon" wrote:

>

> > Hello -

> > I have a W2K3 terminal server in a load balanced config. When my users end

> > their sessions the printers do not delete. There are no messages in the

> > event log with errors. The issue is when the printers in session xx don't

> > delete and another user logsin and is assigned the same session xx that user

> > gets both sets of printers. It just started happening within the past month.

> > The only changes in the month are windows updates. The only way I have

> > figured to get the printers to disappear is to delete them manually or reboot

> > the server but, this is not a good solution. I have tried to restart the

> > spool svr with no luck.

> > Thanks for any advice.