Windows Explorer Not Starting

[Guest Rames]

We have several users who are experiencing a hard to reproduce but persistent

problem. When the computer starts users they see their desktop background but

nothing else, no start menu, task bar or icons. Launching the task manager

and running explorer.exe seems to be the work around and we have noticed no

bad side affects.

 

The problem affects a dozen or so users out of thousands but once users have

the problem it reoccurs frequently but sporadically. They are all joined to a

domain which has very few policies. We have never seen the problem on

computers that do not have folder redirection for their "My Documents".

 

Any suggestions on how to troubleshoot or any known problems with folder

redirection that would cause such behaviour?

 

Rames

[Guest Arkadiusz 'Black Fox' Artyszuk]

Re: Windows Explorer Not Starting

 

Rames wrote:

> We have several users who are experiencing a hard to reproduce but persistent

> problem. When the computer starts users they see their desktop background but

> nothing else, no start menu, task bar or icons. Launching the task manager

> and running explorer.exe seems to be the work around and we have noticed no

> bad side affects.

> The problem affects a dozen or so users out of thousands but once users have

> the problem it reoccurs frequently but sporadically. They are all joined to a

> domain which has very few policies. We have never seen the problem on

> computers that do not have folder redirection for their "My Documents".

> Any suggestions on how to troubleshoot or any known problems with folder

> redirection that would cause such behaviour?

 

Check string value "Shell" (should be set to "explorer.exe") in

HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Windows NT\CurrentVersion\Winlogon

 

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Regards

Arkadiusz 'Black Fox' Artyszuk