HELP SOUND DEVICE PLEASE

[Hrh Fish]

I have just been cleaning bugs out of system. I am getting this error message

 

Bad Direct sound driver. Please install proper drivers or select another device in configuration. Error code 887800078.

 

There is a sound driver it was working yesterday but after I scanned for viruses and malware it stopped working and this error message came up.

 

I am running windows xp professional with nod 32, spybot, super anti spyware and Loranis Trojan Remover.

 

Any help would be appreciated...

 

 

His Royal Highness Fish

[Jelly Bean]

Download and install another sound card driver.

 

Also:

 

It is in your best interest to note the following:

1. Please disable your resident security applications (such as AVG, Spybot, WinPatrol, etc.) before performing the below procedure so that they do not interfere with the process.
   
2. Perform all the steps in the order listed to avoid any conflicts.
   
3. If unsure, please stop and voice your doubts.
   
4. You might be required to go offline during the disinfection process. Therefore, it is recommended to print off the instructions below for ease of reference.
   

If you stick to the above guidelines, all should go smoothly.

 

 

 

================================================

STEP 1

1. Download ATF-Cleaner by Atribune.
   
2. Save the file to your Desktop.
   
3. Double-click on the file to run the program.
   
4. On the Main tab, check the Select All button.
   
5. Next, click on the Firefox tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Firefox, then click No at the corresponding prompt.
   
6. Now, click on the Opera tab (if applicable) and check the Select All button.
    
   Note: If you would like to preserve your saved passwords in Opera, then click No at the corresponding prompt.
   
7. Press the Empty Selected button and click OK to acknowledge the corresponding prompt.
   
8. Click on the Exit button to quit the program.
   

================================================

STEP 2

1. Please click here to download Malwarebytes' Anti-Malware.
   
2. Save the file to your Desktop.
   
3. Double-click mbam-setup.exe and follow the prompts to install the program.
   
4. At the end, make sure a check mark is placed next to:
   1. 
      
   2. Update Malwarebytes' Anti-Malware
      
   3. Launch Malwarebytes' Anti-Malware
      

[*]Click Finish.

[*]The program will download and update itself if it finds the necessity to do so. Please allow this.

[*]Once the program has loaded, select Perform full scan, then click Scan.

 

 

Note: Depending on your computer specifications, the scan may take some time to complete. Please wait patiently and do not interrupt the process.

[*]When the scan is complete, click OK, and then Show Results to view the results.

[*]Make sure that every entry is selected, and click Remove Selected.

[*]Restart your computer.

================================================

STEP 3

1. Please click here to download SUPERAntiSpyware (Free Version).
   
2. Save the file to your Desktop.
   
3. Double-click SUPERAntiSpyware.exe and follow the prompts to install the program.
   
4. Open SUPERAntiSpyware.
   
5. Under Configuration and Preferences, click the Preferences button.
   
6. Click the Scanning Control tab.
   
7. Under Scanner Options make sure the following fields checked:

   [*]Click the Close button to leave the control center screen.

   [*]On the main screen, under Scan for Harmful Software click Scan your computer.

   [*]On the left, make sure you check mark All the Fixed Drives.

   [*]On the right, under Complete Scan, choose Perform Complete Scan.

   [*]Click Next to start the scan. Please be patient while it scans your computer.

   [*]After the scan is complete, a Scan Summary box will appear with potentially harmful items that were detected. Click OK.

   [*]Make sure every entry has a check mark next to it and click Next.

   [*]A notification will appear that Quarantine and Removal is Complete. Click OK and then Finish to return to the main menu.

   [*]Restart your computer.

   ================================================

   STEP 4
   1. Please visit the ESET Online Scanner, using Internet Explorer to initiate the scan.
       
      Note: If you are running Windows Vista, then you will need Administrative privileges to complete the latter part of the procedure. To do so, right-click on the Internet Explorer icon in the Start Menu and select the Run As Administrator option in the shell context menu.
      
   2. Check mark the YES, I accept the Terms of Use box.
      
   3. Click the Start button.
      
   4. Click the Install button on the following screen.
      
   5. Click Start. This will will initialize and update the scanner engine.
      
   6. Check mark the box beside Remove found threats.
      
   7. Click the Scan button. This will start the scan. Please be patient while it is in progress.
      
   8. Restart your computer.
      

   ================================================

   STEP 5
   1. Click on Start > Programs > Accessories > System Tools and select System Restore.
      
   2. Choose the radio button marked Create a Restore Point on the first screen and click Next. Give the restore point a name then click Create. The new point will be stamped with the current date and time. Keep a note of this so you can find it easily should you need to use System Restore.
      
   3. Next, click on Start > Run, type Cleanmgr and click on OK.
      
   4. Click on the More Options tab.
      
   5. Click the Clean Up button in the System Restore section to remove all previous restore points except the most recent one.
      

   This will remove any infected files that have been backed up by Windows. The files in "System Restore" are protected to prevent any programs changing those files. This is the only foolproof way to ensure the deletion of those files.

    

   Note: Do not clear restore points on a regular basis as doing so will clear all previous restore points even those that you may need. System Restore is a useful tool to revert your computer back to a working condition if something goes wrong.

    

   Re-enable all your security applications and please return here and tell us how the computer seems to be operating.

Close browsers before scanning
Scan for tracking cookies
Terminate memory threats before quarantining

[Plastic Nev]

Hi, and welcome to Extreme Tech Support - Free PC Help.

Can you tell us please first of all, a little more about the Trojan remover, it is not one I am familiar with, and to be truthful, if you have got the name correct, a search gave me no information at all. That in itself gives me suspicions you may have a rogue. However please tell us where you got it and where from, so I or one of our other members can find out more about it.

 

Next thing we need is to know the make and model number of your computer so we can find a source for downloading a correct driver for your sound system. Plus any information about your sound system, especially if a separate sound card.

Nev.

[Hrh Fish]

help sound device please

 

Hi guys,

Tried a system restore and everything seems to be back to normal. With regards to Loanis Trojan Remover I have been using this useful little program for over a year and if anything it has helped my PC's performance. It does what it says on the box. It got a couple that nod 32 missed. One stage I could not get into certain drives on my PC ran Trojan Scanner and it resolved the problem. My PC guy is pretty knowledgeable and was impressed with this program. If you want to find out more google it I am sure you will find their web page if you want to look into it.

 

Thanks for your time and advice guys. Nice one :-)

[Match]

I did google Loanis Trojan Remover and google asked did you mean Loaris Trojan Remover :p

[Plastic Nev]

Hi, glad you got it sorted with the good old system restore, a wonderful invention.

 

However, I also got that from Google, so ignored the red ring from WOT, and tried the link to Loaris, I got a Web Of Trust warning that the site has a poor reputation, yet McAffee site advisor said it is OK, all rather strange. Did you find anything out of the ordinary Match?

[Match]

nope because I read the CNET review never went to the site but I will do some checking and get back to you on that Nev

[Match]

Well from what I can find out, the download and product are good, but I have found comments about the blog containing link's to malware sites, however I can't find the Blog page.

 

It would also seem that it has had a number of reports to the WOT as a phishing site and their is an interesting article here that makes me wonder

 

hpHosts Blog: Rogue bloggers and vendors caught with their pants down

 

But I don't think it will be making it onto my recommended tools list ;)

[Plastic Nev]

Cheers Match bud, I will start a bit more research myself now, might be a good idea to go ask one of the security guys if they know anything.

 

Hrh Fish, if you do look in on this thread again, please bear with us for a while, but as yet do not be alarmed, it may all turn out to be a red herring or false positive.

Any results I find I will post for everyone's benefit.

Nev.

[Plastic Nev]

OK, I think I can now say that the bad reputation and poor safety warning given by WOT may now be out of date and comes from that blog, plus bad links on it. It looks like the blog has been pulled and closed by Loaris because of this.

As far as the software itself, it does have good reviews, both from C.Net and also Softpedia. Also there is nothing to say it is a rogue or scam either from spyware warrior.

So it looks like a clean bill of health for now.

I will of course keep an eye on it though, but it is obviously fairly new, being maybe just over a year old, and like a lot of good things, will take time to get established.

I hope this is of some peace of mind for all, that when presented with something we don't know or understand, that thorough research is carried out. Including asking fellow moderators or technical helpers, even those we know from elsewhere, so thanks go to Starbuck, and also yourself Match.

Nev.