BSOD 0X0000008E

[thehillster]

Hi

 

I am hoping someone can help with my BSOD as not very IT literate but can get around if prompted!

 

When try and shut computer down I get the BSOD stop Codes;

 

0X0000008E (0xc0000005, 0x83ee64f1, ox8d5cfa04, 0x000000)

 

I looked at some forums and they suggested software to 'clean' the computer hence I puchased 'speedy pc'. Found lots of files and paths that needing deleting but still the BSOD!

 

Only thing I can think I added prior to it occuring was an old version of NERO (5) which I found not to be VISTA compatable so I erased it from system but still getting BSOD

 

Computer works fine and no issues. I tend to leave on but after 2-3 days the BSOD kicks in anyway!

 

No issues rebooting- goes stright to windows after usual quesions about safemode etc

 

Thanks for reading and help

 

hillster

[Jelly Bean]

Hello and welcome.

 

Possible causes:

 

Hard disk damage

General hardware configuration problems with the BIOS, the memory, the hard disk, or with other devices

Incompatible device driver

Incompatible software

 

 

Have you tried a system restore to just before you installed Nero 5?

[thehillster]

Hello and welcome.

 

Possible causes:

 

Hard disk damage

General hardware configuration problems with the BIOS, the memory, the hard disk, or with other devices

Incompatible device driver

Incompatible software

 

 

Have you tried a system restore to just before you installed Nero 5?

 

__________________________________________

 

Hi- yes tried the system restore but still BSOD!

 

Anything worth trying?

[Jelly Bean]

A little cheeky today?

 

Restart the computer and enter setup/BIOS and load defaults save and exit.

 

Does that help?

 

Could you please check in event veiwer on any error that may point to software or a driver issue please?

 

Open command prompt running in Admin mode.Typ in chkdsk /r and hit enter.Restart the computer and let chkdsk /r run.Please note any errors it may show.

 

Again open command prompt in Admin mode and type in sfc /scannow and hit enter.Let sfc /scannow run and note if there is corruption that cannot be fixed.

 

Running a repair maybe an option.

 

Run:

 

Memtest86+ - Advanced Memory Diagnostic Tool

[thehillster]

hey there- cheeky again- long day at the office and I thought my boss spoke a foriegn language till I opened up this- maybe just tired!

 

Ok- firstly

 

Open setup- lost me at enter setup- sorry!

 

tried the chkdsk part and nothing happens, am i missing something?!

 

same for scannow!

 

finally- went to memtest and that blew me away- how many downlaods!?

 

sorry but I maybe I need more signposting than I thought!

 

please dont give up- we can do this!- p.l.e.a.s.e

 

hillster- tired and wanting to throw computer threw window

[Jelly Bean]

Ok one thing at a time.

 

Restart the computer and it will say "To enter setup press ?" or "Press ? to enter setup".

 

The ? could be Del key,F1 or F2 key.

 

Press wich one it says to.

 

In setup/BIOS it will tell you to press a certain key to load defaults and another key to save and exit.

[thehillster]

HI- GREAT - WHAT DO I DO THEN!

 

Thanks

 

 

 

Ok one thing at a time.

 

Restart the computer and it will say "To enter setup press ?" or "Press ? to enter setup".

 

The ? could be Del key,F1 or F2 key.

 

Press wich one it says to.

 

In setup/BIOS it will tell you to press a certain key to load defaults and another key to save and exit.

[Armageddon]

Once you've reset defaults in BIOS and pressed what is normally F10 to save and exit reboot and see if restting bios has solved your problems.

[thehillster]

Once you've reset defaults in BIOS and pressed what is normally F10 to save and exit reboot and see if restting bios has solved your problems.

 

hi- no still does the BSOD!

 

It has also now started crashing if leave computer for 20 mins without use....help!

[RandyL]

I don't seem to see if you have actually ran a memory diagnostic yet. You can do that quite easily in Vista.

 

Control Panel (Classic View)>Administrative Tools>Administrative Tools>Memory Diagnostics Tool.

 

If you think it might have something to do with uninstalling Nero 5 try the Nero General CleanTool. After downloading it right click it and click Extract All to unzip the folder.

[thehillster]

I don't seem to see if you have actually ran a memory diagnostic yet. You can do that quite easily in Vista.

 

Control Panel (Classic View)>Administrative Tools>Administrative Tools>Memory Diagnostics Tool.

 

If you think it might have something to do with uninstalling Nero 5 try the Nero General CleanTool. After downloading it right click it and click Extract All to unzip the folder.

 

 

******yeah!!!!*****

 

Memory test was AIO but the Nero tool worked a wonder as looked like I had taken all Nero prgrams off but it found and erased 2 and now.....

 

.....Sorted no more BSOD

 

Whilst that was probably obvious and simple took people with a bit of PC knowledge and patience to point me in the right direction

 

***Thankyou all that helped and to Randy L for final touch***

 

Top forum- will pass onto others- keep up the good work

 

Thanks

 

'BSOD free hillster'

 

ps got hit with VISTA anti virus trojan during all this but manged to get rid of it using forums again so totally clean again now.

 

Thanks again

 

Hillster

[RandyL]

Glad you're back up and running again. You supplied the clues. Good job.