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NTBackup Hangs at Shadow Copy


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Guest Chris White
Posted

Having a real real nightmare with this now.

 

My backups just wont run on my Windows 2003 R2 SP2 server.

 

I go to create a normal backup using the wizard on NTBackup, then when I set

it to run it just hangs on "Preparing Shadow Copy", hangs the NTBackup app,

cranks the processor to 50% and thats it. I had a real issue the other day

when 5 backup schedules all did this during a day and ramped the processor to

100% for hours.

 

I've tried searching the net for solutions to this but its hard due to the

nature of the error. Logs are empty in the backup logs, Event Viewer shows

the Backup "Begin" event then nothing. Scheduled task viewer hasn't had

errors in there for a while because I'm trying to solve the problem from the

wizard not the sched tasks.

 

I just dont know what to do now. The Volume Shadow service seems to be the

culprit but I need Shadow Copy to backup open files. The service is set to

manual and stopped when i checked services. So i assume it just gets called

for when backup time comes.

 

This is my main file server and with no backups going on - i'm worried as

you can imagine. My only other solution is to use NTBackup from the Storage

server and pull data back but that seems to take longer than it did to push

backups from the file server.

 

Any help is really appreciated - I'm in a dangerous situation at the moment.

 

Cheers.

--

Chris White

United Kingdom

Guest Pegasus \(MVP\)
Posted

Re: NTBackup Hangs at Shadow Copy

 

 

"Chris White" <ChrisWhite@discussions.microsoft.com> wrote in message

news:68610810-3C2C-427A-9376-F7A58696F045@microsoft.com...

> Having a real real nightmare with this now.

>

> My backups just wont run on my Windows 2003 R2 SP2 server.

>

> I go to create a normal backup using the wizard on NTBackup, then when I

> set

> it to run it just hangs on "Preparing Shadow Copy", hangs the NTBackup

> app,

> cranks the processor to 50% and thats it. I had a real issue the other day

> when 5 backup schedules all did this during a day and ramped the processor

> to

> 100% for hours.

>

> I've tried searching the net for solutions to this but its hard due to the

> nature of the error. Logs are empty in the backup logs, Event Viewer shows

> the Backup "Begin" event then nothing. Scheduled task viewer hasn't had

> errors in there for a while because I'm trying to solve the problem from

> the

> wizard not the sched tasks.

>

> I just dont know what to do now. The Volume Shadow service seems to be the

> culprit but I need Shadow Copy to backup open files. The service is set to

> manual and stopped when i checked services. So i assume it just gets

> called

> for when backup time comes.

>

> This is my main file server and with no backups going on - i'm worried as

> you can imagine. My only other solution is to use NTBackup from the

> Storage

> server and pull data back but that seems to take longer than it did to

> push

> backups from the file server.

>

> Any help is really appreciated - I'm in a dangerous situation at the

> moment.

>

> Cheers.

> --

> Chris White

> United Kingdom

 

This might help:

http://support.microsoft.com/kb/940032

If this was my own show then I would take one of the following

steps in order to remain covered until the problem is resolved:

a) Use robocopy.exe to perform a temporary backup over the

LAN to a machine with sufficient free disk space, or

b) Use robocopy.exe to back things up to a sufficiently large

external USB disk.

Guest Chris White
Posted

Re: NTBackup Hangs at Shadow Copy

 

Hi there,

 

Tried your recommendations but it didn't work.

 

The errors displayed at the top of this help sheet aren't related to my

problem.

 

I did hear that sometimes if the registry entry for "FilesNotToBackup" is

too full of entries then it can cause Shadow Copy problems in Backup. There

are a lot of entries in here because there are lots of DFS Shares hosted on

this server. Obviously I cant remove this entries because they are related to

the DFS Infrastructure and mean that the Backup doesn't backup all the DFS

config files in each share (as it should).

 

At the moment I can only backup the server from other R2 SP2 servers on the

network. But can't push backups from this server.

 

As i said, this server has the most DFS shares hosted on it, so perhaps

thats why, due to the Registry entry being full per the above paragraph.

 

Funnily enough I restarted this server (at midnight) a while ago, and it

solved the problem temporarily. Then it started again. God only knows why.

 

But having searched throughout the Internet, a lot of people are having

problems with NTBackup hanging on the "Preparing to Shadow Copy" section. No

solutions found yet though. A nasty bug that just had to bite me in the

backside on the main file server.

 

Chriz.

--

Chris White

United Kingdom

 

 

"Pegasus (MVP)" wrote:

>

> "Chris White" <ChrisWhite@discussions.microsoft.com> wrote in message

> news:68610810-3C2C-427A-9376-F7A58696F045@microsoft.com...

> > Having a real real nightmare with this now.

> >

> > My backups just wont run on my Windows 2003 R2 SP2 server.

> >

> > I go to create a normal backup using the wizard on NTBackup, then when I

> > set

> > it to run it just hangs on "Preparing Shadow Copy", hangs the NTBackup

> > app,

> > cranks the processor to 50% and thats it. I had a real issue the other day

> > when 5 backup schedules all did this during a day and ramped the processor

> > to

> > 100% for hours.

> >

> > I've tried searching the net for solutions to this but its hard due to the

> > nature of the error. Logs are empty in the backup logs, Event Viewer shows

> > the Backup "Begin" event then nothing. Scheduled task viewer hasn't had

> > errors in there for a while because I'm trying to solve the problem from

> > the

> > wizard not the sched tasks.

> >

> > I just dont know what to do now. The Volume Shadow service seems to be the

> > culprit but I need Shadow Copy to backup open files. The service is set to

> > manual and stopped when i checked services. So i assume it just gets

> > called

> > for when backup time comes.

> >

> > This is my main file server and with no backups going on - i'm worried as

> > you can imagine. My only other solution is to use NTBackup from the

> > Storage

> > server and pull data back but that seems to take longer than it did to

> > push

> > backups from the file server.

> >

> > Any help is really appreciated - I'm in a dangerous situation at the

> > moment.

> >

> > Cheers.

> > --

> > Chris White

> > United Kingdom

>

> This might help:

> http://support.microsoft.com/kb/940032

> If this was my own show then I would take one of the following

> steps in order to remain covered until the problem is resolved:

> a) Use robocopy.exe to perform a temporary backup over the

> LAN to a machine with sufficient free disk space, or

> b) Use robocopy.exe to back things up to a sufficiently large

> external USB disk.

>

>

>

Guest lforbes
Posted

Re: NTBackup Hangs at Shadow Copy

 

Hi,

 

I had this with my Shadow Copy service as well as my NTBackup Service.

 

It got solved when I installed this patch (below) on ALL my servers.

 

Apparently SP2 creates a LOT of problems including this one.

 

http://support.microsoft.com/kb/936594

http://www.microsoft.com/downloads/details.aspx?FamilyId=50A878A3-EC91-40FC-BA6F-BB5C9982AED8&displaylang=en

 

Have you tried enabling Shadow Copies on the drives and seeing if you can or

if it errors out?

 

 

"Chris White" wrote:

> Hi there,

>

> Tried your recommendations but it didn't work.

>

> The errors displayed at the top of this help sheet aren't related to my

> problem.

>

> I did hear that sometimes if the registry entry for "FilesNotToBackup" is

> too full of entries then it can cause Shadow Copy problems in Backup. There

> are a lot of entries in here because there are lots of DFS Shares hosted on

> this server. Obviously I cant remove this entries because they are related to

> the DFS Infrastructure and mean that the Backup doesn't backup all the DFS

> config files in each share (as it should).

>

> At the moment I can only backup the server from other R2 SP2 servers on the

> network. But can't push backups from this server.

>

> As i said, this server has the most DFS shares hosted on it, so perhaps

> thats why, due to the Registry entry being full per the above paragraph.

>

> Funnily enough I restarted this server (at midnight) a while ago, and it

> solved the problem temporarily. Then it started again. God only knows why.

>

> But having searched throughout the Internet, a lot of people are having

> problems with NTBackup hanging on the "Preparing to Shadow Copy" section. No

> solutions found yet though. A nasty bug that just had to bite me in the

> backside on the main file server.

>

> Chriz.

> --

> Chris White

> United Kingdom

>

>

> "Pegasus (MVP)" wrote:

>

> >

> > "Chris White" <ChrisWhite@discussions.microsoft.com> wrote in message

> > news:68610810-3C2C-427A-9376-F7A58696F045@microsoft.com...

> > > Having a real real nightmare with this now.

> > >

> > > My backups just wont run on my Windows 2003 R2 SP2 server.

> > >

> > > I go to create a normal backup using the wizard on NTBackup, then when I

> > > set

> > > it to run it just hangs on "Preparing Shadow Copy", hangs the NTBackup

> > > app,

> > > cranks the processor to 50% and thats it. I had a real issue the other day

> > > when 5 backup schedules all did this during a day and ramped the processor

> > > to

> > > 100% for hours.

> > >

> > > I've tried searching the net for solutions to this but its hard due to the

> > > nature of the error. Logs are empty in the backup logs, Event Viewer shows

> > > the Backup "Begin" event then nothing. Scheduled task viewer hasn't had

> > > errors in there for a while because I'm trying to solve the problem from

> > > the

> > > wizard not the sched tasks.

> > >

> > > I just dont know what to do now. The Volume Shadow service seems to be the

> > > culprit but I need Shadow Copy to backup open files. The service is set to

> > > manual and stopped when i checked services. So i assume it just gets

> > > called

> > > for when backup time comes.

> > >

> > > This is my main file server and with no backups going on - i'm worried as

> > > you can imagine. My only other solution is to use NTBackup from the

> > > Storage

> > > server and pull data back but that seems to take longer than it did to

> > > push

> > > backups from the file server.

> > >

> > > Any help is really appreciated - I'm in a dangerous situation at the

> > > moment.

> > >

> > > Cheers.

> > > --

> > > Chris White

> > > United Kingdom

> >

> > This might help:

> > http://support.microsoft.com/kb/940032

> > If this was my own show then I would take one of the following

> > steps in order to remain covered until the problem is resolved:

> > a) Use robocopy.exe to perform a temporary backup over the

> > LAN to a machine with sufficient free disk space, or

> > b) Use robocopy.exe to back things up to a sufficiently large

> > external USB disk.

> >

> >

> >

Guest Chris White
Posted

Re: NTBackup Hangs at Shadow Copy

 

Hey buddy,

 

Thanks so much for the reply.

 

I have run the Hotfix but will need to wait till tonight to restart the

Server and see if it has patched the hole.

 

In terms of Volume Shadow Copies, they seemed to work ok last time I tried

it but at the moment this is the main file server and I had Disk I/O issues

due to so many changes occuring on the file server (Part of a DFS-Replica

Set).

 

We are currently planning to install additional file servers for different

departments to reduce disk I/O loading.

 

--

Chris White

United Kingdom

 

 

"lforbes" wrote:

> Hi,

>

> I had this with my Shadow Copy service as well as my NTBackup Service.

>

> It got solved when I installed this patch (below) on ALL my servers.

>

> Apparently SP2 creates a LOT of problems including this one.

>

> http://support.microsoft.com/kb/936594

> http://www.microsoft.com/downloads/details.aspx?FamilyId=50A878A3-EC91-40FC-BA6F-BB5C9982AED8&displaylang=en

>

> Have you tried enabling Shadow Copies on the drives and seeing if you can or

> if it errors out?

>

>

> "Chris White" wrote:

>

> > Hi there,

> >

> > Tried your recommendations but it didn't work.

> >

> > The errors displayed at the top of this help sheet aren't related to my

> > problem.

> >

> > I did hear that sometimes if the registry entry for "FilesNotToBackup" is

> > too full of entries then it can cause Shadow Copy problems in Backup. There

> > are a lot of entries in here because there are lots of DFS Shares hosted on

> > this server. Obviously I cant remove this entries because they are related to

> > the DFS Infrastructure and mean that the Backup doesn't backup all the DFS

> > config files in each share (as it should).

> >

> > At the moment I can only backup the server from other R2 SP2 servers on the

> > network. But can't push backups from this server.

> >

> > As i said, this server has the most DFS shares hosted on it, so perhaps

> > thats why, due to the Registry entry being full per the above paragraph.

> >

> > Funnily enough I restarted this server (at midnight) a while ago, and it

> > solved the problem temporarily. Then it started again. God only knows why.

> >

> > But having searched throughout the Internet, a lot of people are having

> > problems with NTBackup hanging on the "Preparing to Shadow Copy" section. No

> > solutions found yet though. A nasty bug that just had to bite me in the

> > backside on the main file server.

> >

> > Chriz.

> > --

> > Chris White

> > United Kingdom

> >

> >

> > "Pegasus (MVP)" wrote:

> >

> > >

> > > "Chris White" <ChrisWhite@discussions.microsoft.com> wrote in message

> > > news:68610810-3C2C-427A-9376-F7A58696F045@microsoft.com...

> > > > Having a real real nightmare with this now.

> > > >

> > > > My backups just wont run on my Windows 2003 R2 SP2 server.

> > > >

> > > > I go to create a normal backup using the wizard on NTBackup, then when I

> > > > set

> > > > it to run it just hangs on "Preparing Shadow Copy", hangs the NTBackup

> > > > app,

> > > > cranks the processor to 50% and thats it. I had a real issue the other day

> > > > when 5 backup schedules all did this during a day and ramped the processor

> > > > to

> > > > 100% for hours.

> > > >

> > > > I've tried searching the net for solutions to this but its hard due to the

> > > > nature of the error. Logs are empty in the backup logs, Event Viewer shows

> > > > the Backup "Begin" event then nothing. Scheduled task viewer hasn't had

> > > > errors in there for a while because I'm trying to solve the problem from

> > > > the

> > > > wizard not the sched tasks.

> > > >

> > > > I just dont know what to do now. The Volume Shadow service seems to be the

> > > > culprit but I need Shadow Copy to backup open files. The service is set to

> > > > manual and stopped when i checked services. So i assume it just gets

> > > > called

> > > > for when backup time comes.

> > > >

> > > > This is my main file server and with no backups going on - i'm worried as

> > > > you can imagine. My only other solution is to use NTBackup from the

> > > > Storage

> > > > server and pull data back but that seems to take longer than it did to

> > > > push

> > > > backups from the file server.

> > > >

> > > > Any help is really appreciated - I'm in a dangerous situation at the

> > > > moment.

> > > >

> > > > Cheers.

> > > > --

> > > > Chris White

> > > > United Kingdom

> > >

> > > This might help:

> > > http://support.microsoft.com/kb/940032

> > > If this was my own show then I would take one of the following

> > > steps in order to remain covered until the problem is resolved:

> > > a) Use robocopy.exe to perform a temporary backup over the

> > > LAN to a machine with sufficient free disk space, or

> > > b) Use robocopy.exe to back things up to a sufficiently large

> > > external USB disk.

> > >

> > >

> > >

Guest lforbes
Posted

Re: NTBackup Hangs at Shadow Copy

 

Sure,

 

Let me know if it works. I sure had a lot of problems with SP2 killing my

ISA server and pretty much everything else before I applied the patch on all

my servers.

 

Cheers,

Lara

 

"Chris White" wrote:

> Hey buddy,

>

> Thanks so much for the reply.

>

> I have run the Hotfix but will need to wait till tonight to restart the

> Server and see if it has patched the hole.

>

> In terms of Volume Shadow Copies, they seemed to work ok last time I tried

> it but at the moment this is the main file server and I had Disk I/O issues

> due to so many changes occuring on the file server (Part of a DFS-Replica

> Set).

>

> We are currently planning to install additional file servers for different

> departments to reduce disk I/O loading.

>

> --

> Chris White

> United Kingdom

>

>

> "lforbes" wrote:

>

> > Hi,

> >

> > I had this with my Shadow Copy service as well as my NTBackup Service.

> >

> > It got solved when I installed this patch (below) on ALL my servers.

> >

> > Apparently SP2 creates a LOT of problems including this one.

> >

> > http://support.microsoft.com/kb/936594

> > http://www.microsoft.com/downloads/details.aspx?FamilyId=50A878A3-EC91-40FC-BA6F-BB5C9982AED8&displaylang=en

> >

> > Have you tried enabling Shadow Copies on the drives and seeing if you can or

> > if it errors out?

> >

> >

> > "Chris White" wrote:

> >

> > > Hi there,

> > >

> > > Tried your recommendations but it didn't work.

> > >

> > > The errors displayed at the top of this help sheet aren't related to my

> > > problem.

> > >

> > > I did hear that sometimes if the registry entry for "FilesNotToBackup" is

> > > too full of entries then it can cause Shadow Copy problems in Backup. There

> > > are a lot of entries in here because there are lots of DFS Shares hosted on

> > > this server. Obviously I cant remove this entries because they are related to

> > > the DFS Infrastructure and mean that the Backup doesn't backup all the DFS

> > > config files in each share (as it should).

> > >

> > > At the moment I can only backup the server from other R2 SP2 servers on the

> > > network. But can't push backups from this server.

> > >

> > > As i said, this server has the most DFS shares hosted on it, so perhaps

> > > thats why, due to the Registry entry being full per the above paragraph.

> > >

> > > Funnily enough I restarted this server (at midnight) a while ago, and it

> > > solved the problem temporarily. Then it started again. God only knows why.

> > >

> > > But having searched throughout the Internet, a lot of people are having

> > > problems with NTBackup hanging on the "Preparing to Shadow Copy" section. No

> > > solutions found yet though. A nasty bug that just had to bite me in the

> > > backside on the main file server.

> > >

> > > Chriz.

> > > --

> > > Chris White

> > > United Kingdom

> > >

> > >

> > > "Pegasus (MVP)" wrote:

> > >

> > > >

> > > > "Chris White" <ChrisWhite@discussions.microsoft.com> wrote in message

> > > > news:68610810-3C2C-427A-9376-F7A58696F045@microsoft.com...

> > > > > Having a real real nightmare with this now.

> > > > >

> > > > > My backups just wont run on my Windows 2003 R2 SP2 server.

> > > > >

> > > > > I go to create a normal backup using the wizard on NTBackup, then when I

> > > > > set

> > > > > it to run it just hangs on "Preparing Shadow Copy", hangs the NTBackup

> > > > > app,

> > > > > cranks the processor to 50% and thats it. I had a real issue the other day

> > > > > when 5 backup schedules all did this during a day and ramped the processor

> > > > > to

> > > > > 100% for hours.

> > > > >

> > > > > I've tried searching the net for solutions to this but its hard due to the

> > > > > nature of the error. Logs are empty in the backup logs, Event Viewer shows

> > > > > the Backup "Begin" event then nothing. Scheduled task viewer hasn't had

> > > > > errors in there for a while because I'm trying to solve the problem from

> > > > > the

> > > > > wizard not the sched tasks.

> > > > >

> > > > > I just dont know what to do now. The Volume Shadow service seems to be the

> > > > > culprit but I need Shadow Copy to backup open files. The service is set to

> > > > > manual and stopped when i checked services. So i assume it just gets

> > > > > called

> > > > > for when backup time comes.

> > > > >

> > > > > This is my main file server and with no backups going on - i'm worried as

> > > > > you can imagine. My only other solution is to use NTBackup from the

> > > > > Storage

> > > > > server and pull data back but that seems to take longer than it did to

> > > > > push

> > > > > backups from the file server.

> > > > >

> > > > > Any help is really appreciated - I'm in a dangerous situation at the

> > > > > moment.

> > > > >

> > > > > Cheers.

> > > > > --

> > > > > Chris White

> > > > > United Kingdom

> > > >

> > > > This might help:

> > > > http://support.microsoft.com/kb/940032

> > > > If this was my own show then I would take one of the following

> > > > steps in order to remain covered until the problem is resolved:

> > > > a) Use robocopy.exe to perform a temporary backup over the

> > > > LAN to a machine with sufficient free disk space, or

> > > > b) Use robocopy.exe to back things up to a sufficiently large

> > > > external USB disk.

> > > >

> > > >

> > > >

Guest Chris White
Posted

Re: NTBackup Hangs at Shadow Copy

 

The patch didn't solve the problem!

 

However, I deleted the DFS entries from the following registry folder and it

worked again. I read somewhere that too many entries in the

"FilesNotToBackup" Registry container can cause VSS to hang.

 

Reg key: -

HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup

 

All working again now!

 

--

Chris White

United Kingdom

 

 

"lforbes" wrote:

> Sure,

>

> Let me know if it works. I sure had a lot of problems with SP2 killing my

> ISA server and pretty much everything else before I applied the patch on all

> my servers.

>

> Cheers,

> Lara

>

> "Chris White" wrote:

>

> > Hey buddy,

> >

> > Thanks so much for the reply.

> >

> > I have run the Hotfix but will need to wait till tonight to restart the

> > Server and see if it has patched the hole.

> >

> > In terms of Volume Shadow Copies, they seemed to work ok last time I tried

> > it but at the moment this is the main file server and I had Disk I/O issues

> > due to so many changes occuring on the file server (Part of a DFS-Replica

> > Set).

> >

> > We are currently planning to install additional file servers for different

> > departments to reduce disk I/O loading.

> >

> > --

> > Chris White

> > United Kingdom

> >

> >

> > "lforbes" wrote:

> >

> > > Hi,

> > >

> > > I had this with my Shadow Copy service as well as my NTBackup Service.

> > >

> > > It got solved when I installed this patch (below) on ALL my servers.

> > >

> > > Apparently SP2 creates a LOT of problems including this one.

> > >

> > > http://support.microsoft.com/kb/936594

> > > http://www.microsoft.com/downloads/details.aspx?FamilyId=50A878A3-EC91-40FC-BA6F-BB5C9982AED8&displaylang=en

> > >

> > > Have you tried enabling Shadow Copies on the drives and seeing if you can or

> > > if it errors out?

> > >

> > >

> > > "Chris White" wrote:

> > >

> > > > Hi there,

> > > >

> > > > Tried your recommendations but it didn't work.

> > > >

> > > > The errors displayed at the top of this help sheet aren't related to my

> > > > problem.

> > > >

> > > > I did hear that sometimes if the registry entry for "FilesNotToBackup" is

> > > > too full of entries then it can cause Shadow Copy problems in Backup. There

> > > > are a lot of entries in here because there are lots of DFS Shares hosted on

> > > > this server. Obviously I cant remove this entries because they are related to

> > > > the DFS Infrastructure and mean that the Backup doesn't backup all the DFS

> > > > config files in each share (as it should).

> > > >

> > > > At the moment I can only backup the server from other R2 SP2 servers on the

> > > > network. But can't push backups from this server.

> > > >

> > > > As i said, this server has the most DFS shares hosted on it, so perhaps

> > > > thats why, due to the Registry entry being full per the above paragraph.

> > > >

> > > > Funnily enough I restarted this server (at midnight) a while ago, and it

> > > > solved the problem temporarily. Then it started again. God only knows why.

> > > >

> > > > But having searched throughout the Internet, a lot of people are having

> > > > problems with NTBackup hanging on the "Preparing to Shadow Copy" section. No

> > > > solutions found yet though. A nasty bug that just had to bite me in the

> > > > backside on the main file server.

> > > >

> > > > Chriz.

> > > > --

> > > > Chris White

> > > > United Kingdom

> > > >

> > > >

> > > > "Pegasus (MVP)" wrote:

> > > >

> > > > >

> > > > > "Chris White" <ChrisWhite@discussions.microsoft.com> wrote in message

> > > > > news:68610810-3C2C-427A-9376-F7A58696F045@microsoft.com...

> > > > > > Having a real real nightmare with this now.

> > > > > >

> > > > > > My backups just wont run on my Windows 2003 R2 SP2 server.

> > > > > >

> > > > > > I go to create a normal backup using the wizard on NTBackup, then when I

> > > > > > set

> > > > > > it to run it just hangs on "Preparing Shadow Copy", hangs the NTBackup

> > > > > > app,

> > > > > > cranks the processor to 50% and thats it. I had a real issue the other day

> > > > > > when 5 backup schedules all did this during a day and ramped the processor

> > > > > > to

> > > > > > 100% for hours.

> > > > > >

> > > > > > I've tried searching the net for solutions to this but its hard due to the

> > > > > > nature of the error. Logs are empty in the backup logs, Event Viewer shows

> > > > > > the Backup "Begin" event then nothing. Scheduled task viewer hasn't had

> > > > > > errors in there for a while because I'm trying to solve the problem from

> > > > > > the

> > > > > > wizard not the sched tasks.

> > > > > >

> > > > > > I just dont know what to do now. The Volume Shadow service seems to be the

> > > > > > culprit but I need Shadow Copy to backup open files. The service is set to

> > > > > > manual and stopped when i checked services. So i assume it just gets

> > > > > > called

> > > > > > for when backup time comes.

> > > > > >

> > > > > > This is my main file server and with no backups going on - i'm worried as

> > > > > > you can imagine. My only other solution is to use NTBackup from the

> > > > > > Storage

> > > > > > server and pull data back but that seems to take longer than it did to

> > > > > > push

> > > > > > backups from the file server.

> > > > > >

> > > > > > Any help is really appreciated - I'm in a dangerous situation at the

> > > > > > moment.

> > > > > >

> > > > > > Cheers.

> > > > > > --

> > > > > > Chris White

> > > > > > United Kingdom

> > > > >

> > > > > This might help:

> > > > > http://support.microsoft.com/kb/940032

> > > > > If this was my own show then I would take one of the following

> > > > > steps in order to remain covered until the problem is resolved:

> > > > > a) Use robocopy.exe to perform a temporary backup over the

> > > > > LAN to a machine with sufficient free disk space, or

> > > > > b) Use robocopy.exe to back things up to a sufficiently large

> > > > > external USB disk.

> > > > >

> > > > >

> > > > >

Guest lforbes
Posted

Re: NTBackup Hangs at Shadow Copy

 

Hi,

 

Glad to know you got it fixed. We backup folders separately so maybe that is

why.

 

Cheers,

Lara

 

"Chris White" wrote:

> The patch didn't solve the problem!

>

> However, I deleted the DFS entries from the following registry folder and it

> worked again. I read somewhere that too many entries in the

> "FilesNotToBackup" Registry container can cause VSS to hang.

>

> Reg key: -

> HKEY_LOCAL_MACHINE\SYSTEM\CurrentControlSet\Control\BackupRestore\FilesNotToBackup

>

> All working again now!

>

> --

> Chris White

> United Kingdom

>

>

> "lforbes" wrote:

>

> > Sure,

> >

> > Let me know if it works. I sure had a lot of problems with SP2 killing my

> > ISA server and pretty much everything else before I applied the patch on all

> > my servers.

> >

> > Cheers,

> > Lara

> >

> > "Chris White" wrote:

> >

> > > Hey buddy,

> > >

> > > Thanks so much for the reply.

> > >

> > > I have run the Hotfix but will need to wait till tonight to restart the

> > > Server and see if it has patched the hole.

> > >

> > > In terms of Volume Shadow Copies, they seemed to work ok last time I tried

> > > it but at the moment this is the main file server and I had Disk I/O issues

> > > due to so many changes occuring on the file server (Part of a DFS-Replica

> > > Set).

> > >

> > > We are currently planning to install additional file servers for different

> > > departments to reduce disk I/O loading.

> > >

> > > --

> > > Chris White

> > > United Kingdom

> > >

> > >

> > > "lforbes" wrote:

> > >

> > > > Hi,

> > > >

> > > > I had this with my Shadow Copy service as well as my NTBackup Service.

> > > >

> > > > It got solved when I installed this patch (below) on ALL my servers.

> > > >

> > > > Apparently SP2 creates a LOT of problems including this one.

> > > >

> > > > http://support.microsoft.com/kb/936594

> > > > http://www.microsoft.com/downloads/details.aspx?FamilyId=50A878A3-EC91-40FC-BA6F-BB5C9982AED8&displaylang=en

> > > >

> > > > Have you tried enabling Shadow Copies on the drives and seeing if you can or

> > > > if it errors out?

> > > >

> > > >

> > > > "Chris White" wrote:

> > > >

> > > > > Hi there,

> > > > >

> > > > > Tried your recommendations but it didn't work.

> > > > >

> > > > > The errors displayed at the top of this help sheet aren't related to my

> > > > > problem.

> > > > >

> > > > > I did hear that sometimes if the registry entry for "FilesNotToBackup" is

> > > > > too full of entries then it can cause Shadow Copy problems in Backup. There

> > > > > are a lot of entries in here because there are lots of DFS Shares hosted on

> > > > > this server. Obviously I cant remove this entries because they are related to

> > > > > the DFS Infrastructure and mean that the Backup doesn't backup all the DFS

> > > > > config files in each share (as it should).

> > > > >

> > > > > At the moment I can only backup the server from other R2 SP2 servers on the

> > > > > network. But can't push backups from this server.

> > > > >

> > > > > As i said, this server has the most DFS shares hosted on it, so perhaps

> > > > > thats why, due to the Registry entry being full per the above paragraph.

> > > > >

> > > > > Funnily enough I restarted this server (at midnight) a while ago, and it

> > > > > solved the problem temporarily. Then it started again. God only knows why.

> > > > >

> > > > > But having searched throughout the Internet, a lot of people are having

> > > > > problems with NTBackup hanging on the "Preparing to Shadow Copy" section. No

> > > > > solutions found yet though. A nasty bug that just had to bite me in the

> > > > > backside on the main file server.

> > > > >

> > > > > Chriz.

> > > > > --

> > > > > Chris White

> > > > > United Kingdom

> > > > >

> > > > >

> > > > > "Pegasus (MVP)" wrote:

> > > > >

> > > > > >

> > > > > > "Chris White" <ChrisWhite@discussions.microsoft.com> wrote in message

> > > > > > news:68610810-3C2C-427A-9376-F7A58696F045@microsoft.com...

> > > > > > > Having a real real nightmare with this now.

> > > > > > >

> > > > > > > My backups just wont run on my Windows 2003 R2 SP2 server.

> > > > > > >

> > > > > > > I go to create a normal backup using the wizard on NTBackup, then when I

> > > > > > > set

> > > > > > > it to run it just hangs on "Preparing Shadow Copy", hangs the NTBackup

> > > > > > > app,

> > > > > > > cranks the processor to 50% and thats it. I had a real issue the other day

> > > > > > > when 5 backup schedules all did this during a day and ramped the processor

> > > > > > > to

> > > > > > > 100% for hours.

> > > > > > >

> > > > > > > I've tried searching the net for solutions to this but its hard due to the

> > > > > > > nature of the error. Logs are empty in the backup logs, Event Viewer shows

> > > > > > > the Backup "Begin" event then nothing. Scheduled task viewer hasn't had

> > > > > > > errors in there for a while because I'm trying to solve the problem from

> > > > > > > the

> > > > > > > wizard not the sched tasks.

> > > > > > >

> > > > > > > I just dont know what to do now. The Volume Shadow service seems to be the

> > > > > > > culprit but I need Shadow Copy to backup open files. The service is set to

> > > > > > > manual and stopped when i checked services. So i assume it just gets

> > > > > > > called

> > > > > > > for when backup time comes.

> > > > > > >

> > > > > > > This is my main file server and with no backups going on - i'm worried as

> > > > > > > you can imagine. My only other solution is to use NTBackup from the

> > > > > > > Storage

> > > > > > > server and pull data back but that seems to take longer than it did to

> > > > > > > push

> > > > > > > backups from the file server.

> > > > > > >

> > > > > > > Any help is really appreciated - I'm in a dangerous situation at the

> > > > > > > moment.

> > > > > > >

> > > > > > > Cheers.

> > > > > > > --

> > > > > > > Chris White

> > > > > > > United Kingdom

> > > > > >

> > > > > > This might help:

> > > > > > http://support.microsoft.com/kb/940032

> > > > > > If this was my own show then I would take one of the following

> > > > > > steps in order to remain covered until the problem is resolved:

> > > > > > a) Use robocopy.exe to perform a temporary backup over the

> > > > > > LAN to a machine with sufficient free disk space, or

> > > > > > b) Use robocopy.exe to back things up to a sufficiently large

> > > > > > external USB disk.

> > > > > >

> > > > > >

> > > > > >

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