Printers going offline

[Guest M Skabialka]

Printers that have worked for a couple of years or more are now suddenly and

for no reason going offline. With one printer, if I killed everything in

the queue, then powered it off and on, it would come back to online status.

The other will not. The info panel on the printer says it is ready, but

client machines and the server all show it offline. Print jobs fill the

queue but won't print.

What else can I try?

Mich

[Guest Thee Chicago Wolf]

Re: Printers going offline

 

>Printers that have worked for a couple of years or more are now suddenly and

>for no reason going offline. With one printer, if I killed everything in

>the queue, then powered it off and on, it would come back to online status.

>The other will not. The info panel on the printer says it is ready, but

>client machines and the server all show it offline. Print jobs fill the

>queue but won't print.

>What else can I try?

>Mich

 

Already have SP2 installed? You'll need to install this hotfix:

http://support.microsoft.com/KB/946198

 

It, for whatever reason, didn't make it into SP2. We had this exact

issue and it fixed it. Be sure to note the registry tweaks that

coincide with the hotfix.

 

You may also want to be aware of this hotfix as well:

http://support.microsoft.com/kb/934885

 

- Thee Chicago Wolf

[Guest M Skabialka]

Re: Printers going offline

 

One of the options was:

WORKAROUND

To work around this problem, disable SNMP on the printer port. (instructions

included)

This worked!

 

Thanks

Mich

 

"Thee Chicago Wolf" <.@.> wrote in message

news:5hmat3tu632qpq3vjo4lcrtnas1767lm1c@4ax.com...

> >Printers that have worked for a couple of years or more are now suddenly

> >and

>>for no reason going offline. With one printer, if I killed everything in

>>the queue, then powered it off and on, it would come back to online

>>status.

>>The other will not. The info panel on the printer says it is ready, but

>>client machines and the server all show it offline. Print jobs fill the

>>queue but won't print.

>>What else can I try?

>>Mich

>

> Already have SP2 installed? You'll need to install this hotfix:

> http://support.microsoft.com/KB/946198

>

> It, for whatever reason, didn't make it into SP2. We had this exact

> issue and it fixed it. Be sure to note the registry tweaks that

> coincide with the hotfix.

>

> You may also want to be aware of this hotfix as well:

> http://support.microsoft.com/kb/934885

>

> - Thee Chicago Wolf

[Guest Thee Chicago Wolf]

Re: Printers going offline

 

>One of the options was:

>WORKAROUND

>To work around this problem, disable SNMP on the printer port. (instructions

>included)

>This worked!

>

>Thanks

>Mich

 

Yes, I know, but you lose SNMP monitoring capabilities. It's a bandage

fix.

 

- Thee Chicago Wolf

[Guest M Skabialka]

Re: Printers going offline

 

I have to admit I have no idea what SNMP monitoring capabilities are. Can

you explain this?

 

"Thee Chicago Wolf" <.@.> wrote in message

news:dstat39hpoa6v8vqg5k0rca70cr4eg40m2@4ax.com...

> >One of the options was:

>>WORKAROUND

>>To work around this problem, disable SNMP on the printer port.

>>(instructions

>>included)

>>This worked!

>>

>>Thanks

>>Mich

>

> Yes, I know, but you lose SNMP monitoring capabilities. It's a bandage

> fix.

>

> - Thee Chicago Wolf