"Updates cannot be installed"

[Guest EagleOne@discussions.microsoft.com]

Office 2003 and XP Pro all up to date

 

I received new MS Security updates today.

 

All five were NOT installed even after I clicked the "shield" and OK'd the install.

 

What causes this issue and what is a work-around?

 

TIA EagleOne

[Guest RJK]

Re: "Updates cannot be installed"

 

....just a thought, have you "repair installed" recently ?

....if so...

http://windowssecrets.com/2007/09/27/03-Stealth-Windows-update-prevents-XP-repair

 

regards, Richard

 

 

<EagleOne@discussions.microsoft.com> wrote in message

news:qpcbt355ufhpog9ppcr1lem9vtd413sjce@4ax.com...

> Office 2003 and XP Pro all up to date

>

> I received new MS Security updates today.

>

> All five were NOT installed even after I clicked the "shield" and OK'd the

> install.

>

> What causes this issue and what is a work-around?

>

> TIA EagleOne

[Guest PA Bear [MS MVP]]

Re: "Updates cannot be installed"

 

Tip: Temporarily disable real-time protection by your anti-virus and/or

anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,

AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before

attempting to install the update(s). If you disable the third-party

firewall, make certain that you enable the Windows Firewall!

 

=====================

 

How to troubleshoot Windows Update, Microsoft Update, and Windows Server

Update Services installation issues:

http://support.microsoft.com/?kbid=906602

 

1. See the "Need more help? Tell us what problem you are having" section of

http://support.microsoft.com/?scid=ph;en-us;6527

 

2. You cannot install some updates or programs

http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

 

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors

associated with the download/install.

 

How to read the Windowsupdate.log file

http://support.microsoft.com/kb/902093

 

3b. Compare errors to those listed here:

http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122

and/or go to http://windowsupdate.microsoft.com > click on Help and Support

link in left pane > Solve problems on your own.

 

4. Windows Update Checklist:

http://www3.telus.net/dandemar/updtcl.htm

 

5. Windows Update-specific newsgroup:

http://news://msnews.microsoft.com/microsoft.public.windowsupdate

 

Archive of Windows Update newsgroup:

http://groups-beta.google.com/group/microsoft.public.windowsupdate

 

===========================

 

Start a free Windows Update support incident request:

https://support.microsoft.com/oas/default.aspx?gprid=6527

 

Support for Windows Update:

http://support.microsoft.com/gp/wusupport

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

EagleOne@discussions.microsoft.com wrote:

> Office 2003 and XP Pro all up to date

>

> I received new MS Security updates today.

>

> All five were NOT installed even after I clicked the "shield" and OK'd the

> install.

>

> What causes this issue and what is a work-around?

>

> TIA EagleOne

[Guest EagleOne@discussions.microsoft.com]

Re: "Updates cannot be installed"

 

Excellent thought!

 

That said, I still had the issue.

 

Later I did fine a solution:

 

From the MS Knowledge base:

 

Office Update fails to Install with error 0x52F

 

Problem description

You may receive error 0x52F when you try to install an Office Updates. Applicable Office versions:

Office 2003

 

Applicable operating systems and products

 

Windows 2000

Windows XP

Windows Server 2003

 

Resolutions

1. Disabling the LIS would clean-up the registry setting and might fix the issue. If the update

requires source from cache and if it is

 

binary update, the first attempt at install might fail and the install will switch to full file for

the next detection cycle.

Download the Local Installation Source Tool from

 

http://www.microsoft.com/downloads/details.aspx?FamilyID=10FA7AA3-695B-42C3-9045-B812BA0FED3E&displaylang=en

Extract LisTool.exe and LisTool.chm to some location.

Run the GUI tool (LISTOOL.exe) and choose the Disable LIS option. Click next. Select all the check

boxes in the subsequent dialog. Then

 

proceed to Finish

Try doing a detect and install again.

 

"RJK" <notatospam@hotmail.com> wrote:

>...just a thought, have you "repair installed" recently ?

>...if so...

>http://windowssecrets.com/2007/09/27/03-Stealth-Windows-update-prevents-XP-repair

>

>regards, Richard

>

>

><EagleOne@discussions.microsoft.com> wrote in message

>news:qpcbt355ufhpog9ppcr1lem9vtd413sjce@4ax.com...

>> Office 2003 and XP Pro all up to date

>>

>> I received new MS Security updates today.

>>

>> All five were NOT installed even after I clicked the "shield" and OK'd the

>> install.

>>

>> What causes this issue and what is a work-around?

>>

>> TIA EagleOne

>

[Guest EagleOne@discussions.microsoft.com]

Re: "Updates cannot be installed"

 

Thanks for your time, knowledge and consideration

 

 

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote:

>Tip: Temporarily disable real-time protection by your anti-virus and/or

>anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,

>AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before

>attempting to install the update(s). If you disable the third-party

>firewall, make certain that you enable the Windows Firewall!

>

>=====================

>

>How to troubleshoot Windows Update, Microsoft Update, and Windows Server

>Update Services installation issues:

>http://support.microsoft.com/?kbid=906602

>

>1. See the "Need more help? Tell us what problem you are having" section of

>http://support.microsoft.com/?scid=ph;en-us;6527

>

>2. You cannot install some updates or programs

> http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

>

>3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors

>associated with the download/install.

>

>How to read the Windowsupdate.log file

>http://support.microsoft.com/kb/902093

>

>3b. Compare errors to those listed here:

>http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122

>and/or go to http://windowsupdate.microsoft.com > click on Help and Support

>link in left pane > Solve problems on your own.

>

>4. Windows Update Checklist:

>http://www3.telus.net/dandemar/updtcl.htm

>

>5. Windows Update-specific newsgroup:

>http://news://msnews.microsoft.com/microsoft.public.windowsupdate

>

>Archive of Windows Update newsgroup:

>http://groups-beta.google.com/group/microsoft.public.windowsupdate

>

>===========================

>

>Start a free Windows Update support incident request:

>https://support.microsoft.com/oas/default.aspx?gprid=6527

>

>Support for Windows Update:

>http://support.microsoft.com/gp/wusupport

[Guest PA Bear [MS MVP]]

Re: "Updates cannot be installed"

 

YW. Had you included the 0x52F error in your first post, I probably could

have pointed you to http://support.microsoft.com/kb/903776

--

~PA Bear

 

EagleOne@discussions.microsoft.com wrote:

> Thanks for your time, knowledge and consideration

>

>

> "PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote:

>

>> Tip: Temporarily disable real-time protection by your anti-virus and/or

>> anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea

>> Timer,

>> AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before

>> attempting to install the update(s). If you disable the third-party

>> firewall, make certain that you enable the Windows Firewall!

>>

>> =====================

>>

>> How to troubleshoot Windows Update, Microsoft Update, and Windows Server

>> Update Services installation issues:

>> http://support.microsoft.com/?kbid=906602

>>

>> 1. See the "Need more help? Tell us what problem you are having" section

>> of

>> http://support.microsoft.com/?scid=ph;en-us;6527

>>

>> 2. You cannot install some updates or programs

>> http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

>>

>> 3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors

>> associated with the download/install.

>>

>> How to read the Windowsupdate.log file

>> http://support.microsoft.com/kb/902093

>>

>> 3b. Compare errors to those listed here:

>> http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122

>> and/or go to http://windowsupdate.microsoft.com > click on Help and

>> Support

>> link in left pane > Solve problems on your own.

>>

>> 4. Windows Update Checklist:

>> http://www3.telus.net/dandemar/updtcl.htm

>>

>> 5. Windows Update-specific newsgroup:

>> http://news://msnews.microsoft.com/microsoft.public.windowsupdate

>>

>> Archive of Windows Update newsgroup:

>> http://groups-beta.google.com/group/microsoft.public.windowsupdate

>>

>> ===========================

>>

>> Start a free Windows Update support incident request:

>> https://support.microsoft.com/oas/default.aspx?gprid=6527

>>

>> Support for Windows Update:

>> http://support.microsoft.com/gp/wusupport

[Guest EagleOne@discussions.microsoft.com]

Re: "Updates cannot be installed"

 

PA-Bear,

 

At the time, I did not have that error #.

 

Thanks for posting back as I was not able to re-establish LIS until the information in your post.

 

Now all is OK!

 

Thanks EagleOne

 

 

"PA Bear [MS MVP]" <PABearMVP@gmail.com> wrote:

>YW. Had you included the 0x52F error in your first post, I probably could

>have pointed you to http://support.microsoft.com/kb/903776