Guest Mike S. Posted March 11, 2008 Posted March 11, 2008 I have set up Win 2003 standard server as a print server, and one of the required hotfixes, knowledge base article 934885, http://support.microsoft.com/kb/934885 is required to prevent the print jobs from hanging up in the queue. I have tried the work arounds but it requires that you restart the computer, or the print spooler, every time you print a job. The bottom of the article requires that I submit a request, to microsoft, for the hotfix (which I have done twice) and they will respond within 8 business hours. NO REPLY!! How do I work around this, or obtain the hot fix. Any help is appreciated. -- Wheels@discussions.microsoft.com
Guest Kurt Posted March 11, 2008 Posted March 11, 2008 Re: Jobs hang in print queue win 2003 standard They said 8 business hours, which might mean 9 am PDT + 8 hours rather than from the moment you submitted the web form. You can also call and open a support incident, in the past PSS would insist you provide a credit card when you first call, but then not charge anything because you're asking for help with a known issue, ymmv. -- Regards, Kurt Dillard Want some good security information? Check out some of my recent work... • NIST Special Publication 800-28 Version 2, Guidelines on Active Content and Mobile Code (reviewer): http://csrc.nist.gov/publications/PubsSPs.html#800-28_Version2 • Windows Server 2008 Security Resource Kit (coauthor): http://www.microsoft.com/MSPress/books/11841.aspx • Windows Server 2008 Security Guide on TechNet (coauthor): http://www.microsoft.com/wssg "Mike S." <Wheels@discussions.microsoft.com> wrote in message news:C4075596-6CF3-45EC-A037-F806944C9DD0@microsoft.com... > I have set up Win 2003 standard server as a print server, and one of the > required hotfixes, knowledge base article 934885, > http://support.microsoft.com/kb/934885 > is required to prevent the print jobs from hanging up in the queue. I have > tried the work arounds but it requires that you restart the computer, or > the > print spooler, every time you print a job. The bottom of the article > requires > that I submit a request, to microsoft, for the hotfix (which I have done > twice) and they will respond within 8 business hours. NO REPLY!! How do I > work around this, or obtain the hot fix. Any help is appreciated. > > > -- > Wheels@discussions.microsoft.com
Guest vdz Posted March 11, 2008 Posted March 11, 2008 RE: Jobs hang in print queue win 2003 standard As I am having the same problem too, and I have to restart the print spooler ervery morning and it is fine for the whole day. Anyway I have tried every thing from my research you name it including the website you mentioned. And yesterday I did removed all unnecessary drivers from server properties, see how I go this time. My situation: 1X HP 4300N - this one is fine 1X HP 4350dtn - this one is giving me headache. Cheers "Mike S." wrote: > I have set up Win 2003 standard server as a print server, and one of the > required hotfixes, knowledge base article 934885, > http://support.microsoft.com/kb/934885 > is required to prevent the print jobs from hanging up in the queue. I have > tried the work arounds but it requires that you restart the computer, or the > print spooler, every time you print a job. The bottom of the article requires > that I submit a request, to microsoft, for the hotfix (which I have done > twice) and they will respond within 8 business hours. NO REPLY!! How do I > work around this, or obtain the hot fix. Any help is appreciated. > > > -- > Wheels@discussions.microsoft.com
Guest darkmallard Posted June 12, 2008 Posted June 12, 2008 Re: Jobs hang in print queue win 2003 standard SOLUTION: Turn OFF Bi-Directional on the printer driver properties on the Print Server for that queue. It was just a guess on our part, but it worked. This happened randomly on a few queues (no idea why) and it works every time. Good luck, everyone! -Mike -- darkmallard ------------------------------------------------------------------------ darkmallard's Profile: http://forums.techarena.in/member.php?userid=51497 View this thread: http://forums.techarena.in/showthread.php?t=929853 http://forums.techarena.in
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