Jobs hang in print queue win 2003 standard

[Guest Mike S.]

I have set up Win 2003 standard server as a print server, and one of the

required hotfixes, knowledge base article 934885,

http://support.microsoft.com/kb/934885

is required to prevent the print jobs from hanging up in the queue. I have

tried the work arounds but it requires that you restart the computer, or the

print spooler, every time you print a job. The bottom of the article requires

that I submit a request, to microsoft, for the hotfix (which I have done

twice) and they will respond within 8 business hours. NO REPLY!! How do I

work around this, or obtain the hot fix. Any help is appreciated.

 

 

--

Wheels@discussions.microsoft.com

[Guest Kurt]

Re: Jobs hang in print queue win 2003 standard

 

They said 8 business hours, which might mean 9 am PDT + 8 hours rather than

from the moment you submitted the web form. You can also call and open a

support incident, in the past PSS would insist you provide a credit card

when you first call, but then not charge anything because you're asking for

help with a known issue, ymmv.

 

--

Regards,

 

Kurt Dillard

 

Want some good security information? Check out some of my recent work...

• NIST Special Publication 800-28 Version 2, Guidelines on Active Content

and Mobile Code (reviewer):

http://csrc.nist.gov/publications/PubsSPs.html#800-28_Version2

• Windows Server 2008 Security Resource Kit (coauthor):

http://www.microsoft.com/MSPress/books/11841.aspx

• Windows Server 2008 Security Guide on TechNet (coauthor):

http://www.microsoft.com/wssg

 

 

"Mike S." <Wheels@discussions.microsoft.com> wrote in message

news:C4075596-6CF3-45EC-A037-F806944C9DD0@microsoft.com...

> I have set up Win 2003 standard server as a print server, and one of the

> required hotfixes, knowledge base article 934885,

> http://support.microsoft.com/kb/934885

> is required to prevent the print jobs from hanging up in the queue. I have

> tried the work arounds but it requires that you restart the computer, or

> the

> print spooler, every time you print a job. The bottom of the article

> requires

> that I submit a request, to microsoft, for the hotfix (which I have done

> twice) and they will respond within 8 business hours. NO REPLY!! How do I

> work around this, or obtain the hot fix. Any help is appreciated.

>

>

> --

> Wheels@discussions.microsoft.com

[Guest vdz]

RE: Jobs hang in print queue win 2003 standard

 

As I am having the same problem too, and I have to restart the print spooler

ervery morning and it is fine for the whole day. Anyway I have tried every

thing from my research you name it including the website you mentioned. And

yesterday I did removed all unnecessary drivers from server properties, see

how I go this time.

My situation:

1X HP 4300N - this one is fine

1X HP 4350dtn - this one is giving me headache.

 

Cheers

 

 

 

"Mike S." wrote:

> I have set up Win 2003 standard server as a print server, and one of the

> required hotfixes, knowledge base article 934885,

> http://support.microsoft.com/kb/934885

> is required to prevent the print jobs from hanging up in the queue. I have

> tried the work arounds but it requires that you restart the computer, or the

> print spooler, every time you print a job. The bottom of the article requires

> that I submit a request, to microsoft, for the hotfix (which I have done

> twice) and they will respond within 8 business hours. NO REPLY!! How do I

> work around this, or obtain the hot fix. Any help is appreciated.

>

>

> --

> Wheels@discussions.microsoft.com

[Guest darkmallard]

Re: Jobs hang in print queue win 2003 standard

 

 

SOLUTION: Turn OFF Bi-Directional on the printer driver properties on

the Print Server for that queue. It was just a guess on our part, but

it worked.

 

This happened randomly on a few queues (no idea why) and it works every

time.

 

Good luck, everyone!

 

-Mike

 

 

--

darkmallard

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