Driver Install | Fatal error during installation. Cannot install.

[Guest R J]

O/S: Windows 5.1 XPsp_sp2

Br: IE7

Country/Region: United States

 

CONTACT INFORMATION

First Name: rakesh

Last Name: r

 

PRODUCT

Windows XP Professional

 

QUESTIONS OR COMMENTS

Message: Everything was working fine till last week and then this problem

crops up.

 

OS: XP Pro SP2

Trying to install: driver for Motorola Q9H Smartphone USB Modem

 

Like I said everything worked fine without a problem.

 

Last week when I connected the Smartphone via USB to my laptop with

XPProSP2, the laptop runs through the |New Hardware Wizard| and ends with an

error message:

 

Cannot Install this hardware

 

There was a problem installing this hardware:

 

SmartPhone Wireless USB Modem

 

An error occurred during the installation of this hardware.

Fatal Error during installation

 

I tried using the supplied CD. Same error message

I tried using a downloaded driver file. Same error message.

 

I then try it on another XPProSP2 laptop. Works fine. Laptop recognises the

Smartphone, installed drivers and hardware installed and working properly!!!

 

What do I do?

[Guest smlunatick]

Re: Driver Install | Fatal error during installation. Cannot install.

 

On Mar 11, 10:02 am, R J <R...@discussions.microsoft.com> wrote:

> O/S: Windows 5.1 XPsp_sp2

> Br: IE7

> Country/Region: United States

>

> CONTACT INFORMATION

> First Name: rakesh

> Last Name: r

>

> PRODUCT

> Windows XP Professional

>

> QUESTIONS OR COMMENTS

> Message: Everything was working fine till last week and then this problem

> crops up.

>

> OS: XP Pro SP2

> Trying to install: driver for Motorola Q9H Smartphone USB Modem

>

> Like I said everything worked fine without a problem.

>

> Last week when I connected the Smartphone via USB to my laptop with

> XPProSP2, the laptop runs through the |New Hardware Wizard| and ends with an

> error message:

>

>    Cannot Install this hardware

>

>    There was a problem installing this hardware:

>

>    SmartPhone Wireless USB Modem

>

>    An error occurred during the installation of this hardware.

>    Fatal Error during installation

>

> I tried using the supplied CD. Same error message

> I tried using a downloaded driver file. Same error message.

>

> I then try it on another XPProSP2 laptop. Works fine. Laptop recognises the

> Smartphone, installed drivers and hardware installed and working properly!!!

>

> What do I do?

 

Usually, you need / should installed the drivers prior to connecting

the device. You will now have to manually "uninstall" the Smartphone

"setting" from Device Manager and then start the install again.

[Guest Frank-FL]

Re: Driver Install | Fatal error during installation. Cannot install.

 

 

"R J" <RJ@discussions.microsoft.com> wrote in message news:B0AC9B4F-EC99-46AD-8881-035E24C334BE@microsoft.com...

> O/S: Windows 5.1 XPsp_sp2

> Br: IE7

> Country/Region: United States

>

> CONTACT INFORMATION

> First Name: rakesh

> Last Name: r

>

> PRODUCT

> Windows XP Professional

>

> QUESTIONS OR COMMENTS

> Message: Everything was working fine till last week and then this problem

> crops up.

>

> OS: XP Pro SP2

> Trying to install: driver for Motorola Q9H Smartphone USB Modem

>

> Like I said everything worked fine without a problem.

>

> Last week when I connected the Smartphone via USB to my laptop with

> XPProSP2, the laptop runs through the |New Hardware Wizard| and ends with an

> error message:

>

> Cannot Install this hardware

>

> There was a problem installing this hardware:

>

> SmartPhone Wireless USB Modem

>

> An error occurred during the installation of this hardware.

> Fatal Error during installation

>

> I tried using the supplied CD. Same error message

> I tried using a downloaded driver file. Same error message.

>

> I then try it on another XPProSP2 laptop. Works fine. Laptop recognises the

> Smartphone, installed drivers and hardware installed and working properly!!!

>

> What do I do?

 

Use it on the laptop that works. Or repair the one that is broken.