Mystery slow downs.

March 11, 2008

Several times a day our users ( not always the same users, and not always the

same servers) will experience what they think is Microsoft Word hanging. We

use automation to auto-generate MS Word documents.

What we later found out was that if you left the process alone, it would

complete after 15 - 20 minutes. This process normally takes about 30 seconds

to run!!!

We've noticed that when this is occurring, Internet Explorer also crawls to

a halt.

The other apps are still responding normally as far as I've been able to

determine.

Our users are using WYSE terminals to Log into a Citrix Environment

(Presentation Server 4.0). This is all running on Windows 2003 Server.

The source code hasn't changed in about 6 months. This has been happening

for the last 2 months now.

I'd like to know what resources should I be monitoring, tools to be looking

at and so on. We've stopped all other development to tackle this one.

All ideas welcomed!!

Recommended Posts