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[Judy55]

i found a post about the adobe 9 , they had the same peoblem as me. in the poste the guy to her that its vista not being campatiable with adobe 10 which i have op graded to .

should i delet adobe 10 and then down load the adobe 9 ?

[RandyL]

Adobe Reader 9.3.1 is the latest version and is compatable with Vista.

 

Adobe Flash Player 10 is the latest version and is compatable with Vista.

[Starbuck]

Thanks RandyL, you saved me having to post that :)

I'm running Vista on this system and have no problems with Adobe Reader or Flash Player.

[Judy55]

i unistall tghe avg and then i click on the avgremover tool and i got this

 

2010-03-11 01:10:35,708 ERROR Wrong application platform. Use corresponding application version for 32bit or 64bit systems

[Judy55]

i think i have tha AVG unistall. I have down loade the Avast and i am doing a full scan.

 

on the adobe flash this is what i am getting . I sign into face book then i go to yoville game they have when it comesup while it is loading i get a quick pop up that says i need to install adobe flash player 9 to player the yoville game . for some reason it takes longer to load now.

[RandyL]

Flash Player Version Test

 

I can't test yoville as they want my email address but it might just be on their end or facebooks end. Facebook has had slowdowns in the past.

 

If the problem persists you could uninstall and reinstall Flash Player. Posts 2 and 3.

Try deleting Temp files too.

 

I would be more concerned with Partypoker if I were you. Six months ago a relative installed it on mine without my knowledge. I caught it within 24 hours.

 

It took me hours to scan and remove trojans after the uninstall. And the uninstall was not clean. Afterwards I had to delete files, folders and shortcuts from 3 different user profiles. One I had to do from safemode. Then I had to dig into the registry to get rid of the rest including some context menu entries.

 

He has since put it on his computer and says the scans are clean but under the circumstances I'm never going to trust it.

[Judy55]

Its ok I email face book about it.

I do not use the party poker any more. too much dramma on there with people. i just like to play texas holdem but peopel want to be too personal there.

 

so now i go on the face book poker game.

now what do I need to keep on here/ all or just 1 or 2 things that i down loaded.

 

Avast is working fine. did a full scan and one thing showed up.

RINGTONE)Rise Against - Ready Tc high Threat WMA:Wimad (Drp)

 

I moved to chest

[RandyL]

I play a bit of poker on Zynga too Judy. See you there. :)

[Starbuck]

Hi Judy,

 

Let's clean up now:

 

Step 1

• Please double-click OTL.exe to run it.
  
• You should see a CleanUp! button, press that button,
   
  http://img.photobucket.com/albums/v708/starbuck50/cleanupbutton.png
   
  
• This will remove any programs we have asked you to download along with there associated folders.. plus itself.

 

Step 2

Now you should set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not normally access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

 

Click on Start... Control Panel... System and Maintenance... System

Click on System Protection in the left-hand task list.

Uncheck the checkboxes next to each hard drive listed under the Create restore points automatically on the selected disks: section.

 

When you uncheck a disk you will be presented with a screen.

You should click on the Turn System Protection Off button.

Click Apply and then OK.

 

Reboot your computer.

 

Now:

Click on Start... Control Panel... System and Maintenance... System

Click on System Protection in the left-hand task list.

Put a checkmark in the checkboxes next to each hard drive listed under the Create restore points automatically on the selected disks: section.

Click Apply and then OK.

 

Your System restore will now be active again... starting with a new restore point.

 

To find out how you may have been infected....read this topic:

So how did i get infected?

 

Not all of the following information will be applicable to you, but it's still best to read it all.

 

Now that you are clean, please follow these simple steps in order to keep your computer clean and secure:

• Use an AntiVirus Software
  
  • Avira AntiVir
    
  • Avast free
    
  • AVG Free
    
  • Bitdefender Free
    
  • MS Security Essentials ... see note*
    

   

  Note*:

  Upon installation MS Security Essentials will check that your OS is a legal copy.

   

  Only install one AntiVirus program

   

  [*]Update your AntiVirus Software regularly

   

  [*]Use a 3rd party Firewall

  • Online Armor Free
    
  • ZoneAlarm ...Important note below
    
  • Outpost Firewall Free
    
  • Sunbelt Personal Firewall
    

  NOTE: If choosing Zone Alarm be aware that the free version also installs ZoneAlarm Spy Blocker. It is recommended however that you UNcheck this option.

   

  Only install one software Firewall

   

  Some 3rd party Firewalls will turn off the windows firewall when they are installed.

  It's always best to check that the Windows Firewall is turned off:

   

  How to turn off Windows Firewall:

  Start ... Control Panel ...click on 'Classic View'.

  now select Windows Firewall.

  When the Windows Firewall box opens, put a tick against .. Off (not recommended) and then click Ok

   

  [*]Scan regularly with a 'Stand Alone' Anti-Malware scanner:

  Installing another scanner that you can run once or twice a week is always beneficial.

  Something like:

  Malwarebytes Anti-Malware

  SUPERAntiSypware

  Remember to update these programs each time before running.

  You can install more than one of these if you only run them as stand alone programs.

   

  [*] Use an alternative browser:

  Some excellent alternatives to MS Internet Explorer are:

   

  Firefox

  For added security, add the NoScript extension to this browser:

  Allow active content to run only from sites you trust, and protect yourself against XSS and Clickjacking attacks

  also consider adding:

  WOT - Safe Browsing Tool

   

  Web of Trust warns you about risky sites that cheat customers, deliver malware or send spam. Millions of members of the WOT community rate sites based on their experience, giving you an extra layer of protection when browsing or searching the Web.

  Btw: you don't have to make a contribution.

   

  Opera

   

  They offer better security, more stability, and better speed.

   

  [*]Keep a backup of your registry

  Keeping a regular backup of your registry will help when something goes wrong.

  Use a program like:

  Erunt

   

  A full tutorial on how to set up and use Erunt can be found here:

  Erunt tutorial

   

  [*]Keep your system clean of temp files etc, using a 'Cleaner':

  Cleaners are programs that will help to clean out your:

  Windows temp files

  Current user temp files

  Cookies

  Temporary Internet flies

  Browser history

  Recycle bin

  Etc.......

  In other words.... all the rubbish that you accumalate over the course of your browsing and day to day usage of your pc.

  Programs like:

  CCleaner

  TFC by OldTimer

  ATF Cleaner

   

  [*]Visit Microsoft's Windows Update Site Frequently - It is important that you visit http://www.windowsupdate.com regularly.

   

  [*]Install SpywareBlaster - SpywareBlaster will add a large list of programs and sites into your Internet Explorer settings that will protect you from running and downloading known malicious programs.

   

  A tutorial on installing & using this product can be found here:

  Using and installing SpywareBlaster

   

  [*]Update all your 'Security' programs regularly - Without regular updates you WILL NOT be protected when new malicious programs are released.

Follow this list and your potential for being infected again will reduce dramatically.

 

Glad I was able to help.

 

Safe surfing. http://fc08.deviantart.net/fs71/f/2010/033/b/3/Computer_addict__by_Sinister_Starfeesh.gif

[Judy55]

will this new stepwill it delet the super antivirous and the malware bites?

 

 

Before i found your site a friend of mine came over and he set my computer back 2 weeks it did help some but not much. so is this going to mess up what u want me to do i know i was supose to send this in the thread but was not sure u would see it.

[Starbuck]

Hi Judy,

 

will this new stepwill it delet the super antivirous and the malware bites?

No, both those programs are exempt from the clean up as they are both good programs to keep.

 

Before i found your site a friend of mine came over and he set my computer back 2 weeks it did help some but not much. so is this going to mess up what u want me to do

If the pc was reset before we started cleaning, it won't make any difference.

[Judy55]

kool Randy Maybe i see u on the poker table. I use to play party poker but too much drama on there, so I deleted it. My sister plays on a site called PKR i have it but have not played it much . It is a 3D poker game a lot different than other poker games.

[Judy55]

for some reason my power2go burning program will not work

said server is too busy not sure what that means . I do a lot of burnning cd's for people because i take pictures and I give them away .printing pics is too expensive so i just make them a cd and let them print the pics. I am checking to see what I can do to fix it

[Judy55]

i am getting this error starbuck

 

Error #2044: Unhandled IOErrorEvent:. text=Error #2036: Load Never Completed.

and i was not on yoville.

[Starbuck]

Error #2044: Unhandled IOErrorEvent:. text=Error #2036: Load Never Completed.

This is not in my field, but i managed to find this:

You get these errors on pretty much every AS3 site out there if you close the browser when the site is loading something, be it a swf, an flv, or whatever.

It seems to be caused by the website coding and Flash player.

[Judy55]

starbuck I can not get my program to burn a cd. it says my server is busy to retry again. When i do then it says a progrgam caused it to closed. i have power2go . i used this a lot. i guess with all the stuff i been doing to straighten out the coomputer must have done something to it. do i need to delet this and see if i can down load a free program to burn my cds? Do thye have power2go on the internet for free? This one i have came with my computer.

 

I have not done the last steps yet, been busy with fundraisers for the animals here but will try to do it today . and I want to ty all again. starbuck and Randy you 2 are the best and thx

[RandyL]

Judy do you have a HP computer? I know HP bundles Cyberlink on some models.

 

If you do have HP then a reinstall of the software Cyberlink or Power2go would be worth a try.

Performing a Software Application or Driver Recovery in Windows Vista

[Judy55]

Randy i unistall the adobe fash player. I followed the steps in the post 1,2 u gave me

i down loaded the zip file to my desk top and i open it up. you then said toreboot and i did u also said to click on the ex file and finish putting it in , well i can not figure that part out. none say ex .

I click on the biggest number and open it but do not see a ex

 

10r45_2 File Folder this is the biggest number so i click on it and open and belowe is what i got.

 

flashplqayer 10r45_2_mac_sa.app.zip compressed (zipped) fo.... 4,240kb no

flashplqayer 10r45_2_ub_mac.dmg DMGfile 5,786 kb n0

flashplqayer 10r45_2_win.exe application 1,848 kb no

flashplqayer 10r45_2_win_sa.exe application 1,727 kb no

flashplqayer 10r45_2_winax.exe application 1,879 kb no

flashplqayer 10r45_2_linux.tar.gz GZ File 3,933 kb no

flashplqayer 10r45_2_linux_sa.tar.gz GZ File 3,005 kb no

flashplqayer 10r45_2_solaris_sparc.... BZ2file 4,255 kb no

flashplqayer 10r45_2_solaris_x86.t... BZ2 File 3,672 kb no

 

 

 

My question is Did i do it right ? not sure i have the adobe flash player now .

Judy

[RandyL]

I think it's "flashplayer 10r45_2_win.exe application 1,848 kb no" that you want.

 

After installing it go to Version Test for Adobe Flash Player

 

If it installed that page should say Your Player Version: WIN 10,0,45,2

[Armageddon]

Judy Cyberlink have a trial version of all there software including power to go you could download that yes it only lasts for 30 days buy you could get your cd's done and if you emailed your problems too there customer support am sure they may provide you with a serial number for free , cyberlink are nice like that.

 

Dave

[Judy55]

Outpost Firewall Free is the only one that will work with my vista 64 bit

the others say they do not work with it. Is this one ok to use. I have avast but u say i need a fire wall

 

for my fire fox i need to down load the No script and the WOT safe browesing too ?

 

Erunt for the back up. I am not sure how to do this . do i down load the ERUNT and it will do it ffor me ?

 

i have malware bites and super antispy ware do i need to down load this one the SpywareBlaster also ?

 

i am getting all this from the list starbuck gave me .

please help sorry i am not catching on reasl good

[Armageddon]

hi Judy

 

Ok you have malwarebytes and superantispy along with Avira and your downloaded firewall I think your covered as to firefox yes i'd add the no script and the WOT safe browsing tool. Did you manage to sort power to go out ?

 

Dave

[Judy55]

no I did what they said for me to do . i saw it and had it put back on but when i go where it is the folder that says power2go is empty. and i look on my programs in control panel and the only thing i see is cyberlink DVD suit deluxe . there is a icon showing power2go in there but when i go to start and put in the search for power2go a folder shows and i click on it and it says it is empty

on the programs it shows

power2go cyberlink corp 3-14-10 136mb

but i can not find it to open it

[Judy55]

avira ? did that come with the superanispye ware

[Starbuck]

Hi Judy,

 

Outpost Firewall Free is the only one that will work with my vista 64 bit

In fact the built in Windows firewall would probably do just as well as Outpost..... but you will need to make a few changes;

 

Vista's build-in firewall is a two-way firewall that has outbound filtering disabled by default. The best explanation was that it was too complicated for end-users to use so they had that feature turned off as well as hidden. To turn on outbound filtering and configure:

1. Click on the Start button and type in wf.msc, then hit Enter.
   
2. This operation needs allowance: click on Continue.
   
   The comprehensive Windows Firewall with Advanced Security management interface pops up.

[*] Turn on outbound filtering and configure rules for incoming and outgoing connections.

Also see BleepingComputer's excellent tutorial to help using and understanding a firewall: Understanding and Using Firewalls.

 

for my fire fox i need to down load the No script and the WOT safe browesing too ?

They are just recommendations, they are not hard and fast rules.

 

Erunt for the back up. I am not sure how to do this . do i down load the ERUNT and it will do it ffor me ?

If you look back at the speech that contained the Erunt link.... there's also a link to a tutorial that i wrote, this will explain how to run it.