otdwdccg.dll Error when restarting computer

[Guest Karen]

I get a pop-up window every time I restart windows with this dll file

missing. Does anyone know what this is, and how I can fix it?

[Guest Malke]

Re: otdwdccg.dll Error when restarting computer

 

Karen wrote:

> I get a pop-up window every time I restart windows with this dll file

> missing. Does anyone know what this is, and how I can fix it?

 

Since a Google for "otdwdccg.dll" only brings up a link to your post, there

is a very strong probability the file is malware. If you already cleaned up

your machine then whatever you used left a reference to this file in

Startup. See the end of this post for managing your Startup matrix to

remove the reference.

 

If you haven't cleaned up your machine, you need to do so.

 

Go through these general malware removal steps systematically -

http://www.elephantboycomputers.com/page2.html#Removing_Malware

 

Include scanning with David Lipman's Multi_AV and follow instructions to do

all scans in Safe Mode.

 

http://www.elephantboycomputers.com/page2.html#Multi-AV - instructions

http://tinyurl.com/yoeru3 - download link and more instructions

 

When all else fails, run HijackThis and post your log in one of the

specialty forums listed at the first link above (not here, please).

 

To manage Startup:

 

Start>Run>msconfig [enter]

 

This brings up the System Configuration Utility. Look on the Startup tab and

find the probable culprit. Uncheck the box next to its name, Apply and OK

out. You don't need to restart immediately, but the next time you do you'll

get a dialog saying you've used the Utility. Just tick the box that says in

effect, "don't bother me about this again".

 

Important - Do not use the System Configuration Utility to stop processes.

Instead, use Start>Run>services.msc [enter] and do not stop any services

unless you really, really know what you're doing.

 

How to Troubleshoot By Using the Msconfig Utility in Windows XP -

http://support.microsoft.com/?id=310560

 

The free Autoruns program is very useful for managing your Startup -

http://www.microsoft.com/technet/sysinternals/default.mspx - Autoruns

 

Standard disclaimer: I can't see and test your computer myself, so these are

just suggestions based on many years of being a professional computer tech;

suggestions based on what you've written. You should not take my

suggestions as a definitive diagnosis. If you can't do the work yourself

(and there is no shame in admitting this isn't your cup of tea), take the

machine to a professional computer repair shop (not your local equivalent

of BigComputerStore/GeekSquad). Please be aware that not all local shops

are skilled at removing malware and even if they are, your computer may be

so infested that Windows will need to be clean-installed. If possible, have

all your data backed up before you take the machine into a shop.

 

Malke

--

MS-MVP

Elephant Boy Computers

http://www.elephantboycomputers.com

Don't Panic!

[Guest Elmo]

Re: otdwdccg.dll Error when restarting computer

 

Karen wrote:

> I get a pop-up window every time I restart windows with this dll file

> missing. Does anyone know what this is, and how I can fix it?

 

It's possible some malware was deleted by your a/v software, but the

reference to the file was not removed from the registry.

 

Click Start, Run, type REGEDIT, click OK. Press the Home key, press F3,

type the name of the file into the search pane. Click "Find Next", and

when located, delete the reference to the file. Press F3 to continue

the search.

 

You can click File, Export, and save the entry to the Desktop. If you

remove it and there's a problem, double-click the .reg file you exported

to the Desktop and it'll be added to the registry again. You can create

a restore point before editing the registry too.

 

You could click Start, Run, type MSCONFIG, click OK, click the StartUp

tab, and deselect the item(s). When you restart the computer, you will

be warned that you're running in the Diagnostic mode; click to not alert

you again, and OK out. You won't see the message again. But I think

it's best to just remove the references from the registry.

 

--

Joe =o)