Client printing problems

[Guest Brad]

I have started a new job in an industrial plant that uses many thin clients

throughout the plant. I am failry new to Terminal Services and thin cliens.

These thin clients have an auto logon and run a certain program depending on

what line the client is installed.

 

One of the lines is required to print a label along with a barcode. There

are two lines like this, each with their own terminal thin client. The one

that I am having a problem with displays a Printer 482 error. In doing some

research, this means that it cannot find a printer installed. We are using

Zebra label printers that are not network printers, but installed directly on

the LPT1 ports.

 

In troubleshooting this problem, I have reviewed the VB code. We have

switched printers from the good line to the bad line, we have reviewed the

settings within the application itself to see if there was some strange

setting that was off, but both are identical, I have a test terminal that we

use in the shop and I get the same error. Now, if we run this program

through a PC, it works fine.

 

We have several different vendors for our clients. The one that I am

testing on his an HP t5000. I have also tried this on WYSE and Dell thin

clients - all produce the same error.

 

I have uninstalled and reinstalled the printer on the client through the

control panel. Must the same printer also be installed on the terminal

server?

 

Is there anything else I should be looking at? Any suggestions?

 

Thanks for the information.

[Guest Vera Noest [MVP]]

Re: Client printing problems

 

I assume that the printer is not redirected at all in the session?

Check the EventLog on the Terminal Server to fiind the cause of the

redirection failure.

Most likely, the server has no driver for the printer.

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?QnJhZA==?= <Brad@discussions.microsoft.com> wrote on 14

mar 2008 in microsoft.public.windows.terminal_services:

> I have started a new job in an industrial plant that uses many

> thin clients throughout the plant. I am failry new to Terminal

> Services and thin cliens. These thin clients have an auto logon

> and run a certain program depending on what line the client is

> installed.

>

> One of the lines is required to print a label along with a

> barcode. There are two lines like this, each with their own

> terminal thin client. The one that I am having a problem with

> displays a Printer 482 error. In doing some research, this

> means that it cannot find a printer installed. We are using

> Zebra label printers that are not network printers, but

> installed directly on the LPT1 ports.

>

> In troubleshooting this problem, I have reviewed the VB code.

> We have switched printers from the good line to the bad line, we

> have reviewed the settings within the application itself to see

> if there was some strange setting that was off, but both are

> identical, I have a test terminal that we use in the shop and I

> get the same error. Now, if we run this program through a PC,

> it works fine.

>

> We have several different vendors for our clients. The one that

> I am testing on his an HP t5000. I have also tried this on WYSE

> and Dell thin clients - all produce the same error.

>

> I have uninstalled and reinstalled the printer on the client

> through the control panel. Must the same printer also be

> installed on the terminal server?

>

> Is there anything else I should be looking at? Any suggestions?

>

> Thanks for the information.

[Guest Brad]

Re: Client printing problems

 

Thanks for the response. When I "install" a printer on a thin client, it

really is installing the driver to the Server with a Session ID, correct?

What would prevent the installation of this virtual printer on the server? I

believe that is what is happening.

 

"Vera Noest [MVP]" wrote:

> I assume that the printer is not redirected at all in the session?

> Check the EventLog on the Terminal Server to fiind the cause of the

> redirection failure.

> Most likely, the server has no driver for the printer.

>

> _________________________________________________________

> Vera Noest

> MCSE, CCEA, Microsoft MVP - Terminal Server

> TS troubleshooting: http://ts.veranoest.net

> ___ please respond in newsgroup, NOT by private email ___

>

> =?Utf-8?B?QnJhZA==?= <Brad@discussions.microsoft.com> wrote on 14

> mar 2008 in microsoft.public.windows.terminal_services:

>

> > I have started a new job in an industrial plant that uses many

> > thin clients throughout the plant. I am failry new to Terminal

> > Services and thin cliens. These thin clients have an auto logon

> > and run a certain program depending on what line the client is

> > installed.

> >

> > One of the lines is required to print a label along with a

> > barcode. There are two lines like this, each with their own

> > terminal thin client. The one that I am having a problem with

> > displays a Printer 482 error. In doing some research, this

> > means that it cannot find a printer installed. We are using

> > Zebra label printers that are not network printers, but

> > installed directly on the LPT1 ports.

> >

> > In troubleshooting this problem, I have reviewed the VB code.

> > We have switched printers from the good line to the bad line, we

> > have reviewed the settings within the application itself to see

> > if there was some strange setting that was off, but both are

> > identical, I have a test terminal that we use in the shop and I

> > get the same error. Now, if we run this program through a PC,

> > it works fine.

> >

> > We have several different vendors for our clients. The one that

> > I am testing on his an HP t5000. I have also tried this on WYSE

> > and Dell thin clients - all produce the same error.

> >

> > I have uninstalled and reinstalled the printer on the client

> > through the control panel. Must the same printer also be

> > installed on the terminal server?

> >

> > Is there anything else I should be looking at? Any suggestions?

> >

> > Thanks for the information.

>

[Guest Vera Noest [MVP]]

Re: Client printing problems

 

Again, have you checked the EventLog on the server?

Do you see EventID's 1111, 1105, and 1106?

If so, your printer isn't redirected because the server has no

driver for it. It is not recommended to install 3rd party printer

drivers on a TS, since most 3rd party drivers are not TS compatible

and can crash your spooler. The recommended way is to map the

printer to a native driver, using this article:

 

239088 - Windows 2000 or Windows Server 2003 Terminal Services

server logs events 1111, 1105, and 1106

http://support.microsoft.com/?kbid=239088

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

=?Utf-8?B?QnJhZA==?= <Brad@discussions.microsoft.com> wrote on 18

mar 2008 in microsoft.public.windows.terminal_services:

> Thanks for the response. When I "install" a printer on a thin

> client, it really is installing the driver to the Server with a

> Session ID, correct? What would prevent the installation of

> this virtual printer on the server? I believe that is what is

> happening.

>

> "Vera Noest [MVP]" wrote:

>

>> I assume that the printer is not redirected at all in the

>> session? Check the EventLog on the Terminal Server to fiind the

>> cause of the redirection failure.

>> Most likely, the server has no driver for the printer.

>>

>> _________________________________________________________

>> Vera Noest

>> MCSE, CCEA, Microsoft MVP - Terminal Server

>> TS troubleshooting: http://ts.veranoest.net

>> ___ please respond in newsgroup, NOT by private email ___

>>

>> =?Utf-8?B?QnJhZA==?= <Brad@discussions.microsoft.com> wrote on

>> 14 mar 2008 in microsoft.public.windows.terminal_services:

>>

>> > I have started a new job in an industrial plant that uses

>> > many thin clients throughout the plant. I am failry new to

>> > Terminal Services and thin cliens. These thin clients have

>> > an auto logon and run a certain program depending on what

>> > line the client is installed.

>> >

>> > One of the lines is required to print a label along with a

>> > barcode. There are two lines like this, each with their own

>> > terminal thin client. The one that I am having a problem

>> > with displays a Printer 482 error. In doing some research,

>> > this means that it cannot find a printer installed. We are

>> > using Zebra label printers that are not network printers, but

>> > installed directly on the LPT1 ports.

>> >

>> > In troubleshooting this problem, I have reviewed the VB code.

>> > We have switched printers from the good line to the bad line,

>> > we have reviewed the settings within the application itself

>> > to see if there was some strange setting that was off, but

>> > both are identical, I have a test terminal that we use in the

>> > shop and I get the same error. Now, if we run this program

>> > through a PC, it works fine.

>> >

>> > We have several different vendors for our clients. The one

>> > that I am testing on his an HP t5000. I have also tried this

>> > on WYSE and Dell thin clients - all produce the same error.

>> >

>> > I have uninstalled and reinstalled the printer on the client

>> > through the control panel. Must the same printer also be

>> > installed on the terminal server?

>> >

>> > Is there anything else I should be looking at? Any

>> > suggestions?

>> >

>> > Thanks for the information.