TS 2k Printing Problem

[Guest Steve in Albury]

I have a win2k Terminal Server with 30 thin clients, and 12 network

printers. It has hardware on a local LAN and two remote WAN sites.

Just recently I have developed a printing problem.

 

When printing to the remote WAN printers, the printed page gets cut short.

When I use Word to print a page of text with a box around the outside, I

only get the top half (about) of the page printed. The printers don't show

any problem, but the TS shows a printer job timeout, and I get the option to

retry or cancel the print.

 

This has been working for 1 year+, and the problem just started a couple of

weeks ago.

It doesn't happen on the LAN printers.

It doesn't always happen on the WAN printers (about 90% failure).

 

I have uninstalled and reinstalled the printers.

I have changed the printer drivers. (I get the same result using different

printer drivers).

I have changed the printer configurations.

 

The event logs:

System log shows the dialogs (retry or cancel).

Application log shows a folder redirection failure (My Pictures)

repeatedly - I only just noticed that one now.

 

Any suggestions greatfully accepted.

Steve

[Guest Vera Noest [MVP]]

Re: TS 2k Printing Problem

 

Which printer models and drivers?

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

"Steve in Albury" <Steve@albury.nsw.au> wrote on 15 mar 2008 in

microsoft.public.windows.terminal_services:

> I have a win2k Terminal Server with 30 thin clients, and 12

> network printers. It has hardware on a local LAN and two remote

> WAN sites. Just recently I have developed a printing problem.

>

> When printing to the remote WAN printers, the printed page gets

> cut short. When I use Word to print a page of text with a box

> around the outside, I only get the top half (about) of the page

> printed. The printers don't show any problem, but the TS shows

> a printer job timeout, and I get the option to retry or cancel

> the print.

>

> This has been working for 1 year+, and the problem just started

> a couple of weeks ago.

> It doesn't happen on the LAN printers.

> It doesn't always happen on the WAN printers (about 90%

> failure).

>

> I have uninstalled and reinstalled the printers.

> I have changed the printer drivers. (I get the same result

> using different printer drivers).

> I have changed the printer configurations.

>

> The event logs:

> System log shows the dialogs (retry or cancel).

> Application log shows a folder redirection failure (My

> Pictures)

> repeatedly - I only just noticed that one now.

>

> Any suggestions greatfully accepted.

> Steve

[Guest Steve in Albury]

Re: TS 2k Printing Problem

 

I have OKI B4350N and HP LaserJet 2100 and Epson LX300 with PrintServers.

The printers are setup identically at each site (2xOKI, 1xHP, 1xEpson)

The Epson printers don't have the problem, but they print much smaller

documents.

 

Steve