Windows XP Error Messages

[dustybin]

Hello! I'm looking for some help please as my Windows XP OS won't start up.

 

I can get just as far as the log on screen when I have to click on a user account (there are 5 on my PC) but I keep getting the following error messages :-

 

1) lsass.exe - Unable To Locate Component

- This application has failed to start because msls52.dll was not found. Re-installing the application may fix this problem.

 

2) userinit.exe - Unable To Locate Component

- This application has failed to start because msls52.dll was not found. Re-installing the application may fix this problem.

 

3) EXPLORER.EXE - Unable To Locate Component

- This application has failed to start because msls52.dll was not found. Re-installing the application may fix this problem.

 

I now cannot get beyond the initial log-in screen and the account users' wallpaper that appears, ie. no Start bar appears at the base of the screen nor any desktop icons.

 

How do I fix this, please?

[Armageddon]

Firstly Hi and welcome

 

Second have you tried booting into safe mode ie tapping f8 as you boot up and launching last known good configeration and seeing if this works ?

 

Dave

[dustybin]

Yes

[dustybin]

Should I try this again but with an earlier date?

[Armageddon]

Hi again I have looked around and your problem points to malware infection if you follow these instructrions from your other pc to burn the disk and then run the scan and then post the logs our security guy can take a look

 

Quick explanation:

If we make a bootable disc and boot your system up using this... we can bypass the malware and get a report off the infected system.

You then transfer the report to the usb stick, and then send the report from the other system.

You will also be able to get any files etc you want off the system at the same time.... sound good?

 

OK this file is big... print these instruction out so that you know what you are doing

 

Two programmes to download

 

First

 

ISOBurner this will allow you to burn OTLPE.iso to a CD and make it bootable. Just install the programme, from there on in it is fairly automatic. Instructions

 

Second

 

Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is approx 280Mb in size so it may take some time to download.

When downloaded double click and this will then open ISOBurner to burn the file to CD

Reboot your system using the boot CD you just created.

Note : If you do not know how to set your computer to boot from CD follow the steps here

As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads

Your system should now display a Reatogo desktop.

Note : as you are running from CD it is not exactly speedy

Double-click on the OTLPE icon.

Select the Windows folder of the infected drive if it asks for a location

When asked "Do you wish to load the remote registry", select Yes

When asked "Do you wish to load remote user profile(s) for scanning", select Yes

Ensure the box "Automatically Load All Remaining Users" is checked and press OK

OTL should now start. Change the following settings.

Change Drivers to All

Change Registry to All

Under the Custom Scan box paste this in:

 

%SYSTEMDRIVE%\*.*

/md5start

eventlog.dll

scecli.dll

netlogon.dll

cngaudit.dll

sceclt.dll

ntelogon.dll

logevent.dll

iaStor.sys

nvstor.sys

atapi.sys

IdeChnDr.sys

viasraid.sys

AGP440.sys

vaxscsi.sys

nvatabus.sys

viamraid.sys

nvata.sys

nvgts.sys

iastorv.sys

ViPrt.sys

eNetHook.dll

ahcix86.sys

KR10N.sys

nvstor32.sys

ahcix86s.sys

nvrd32.sys

/md5stop

%systemroot%\*. /mp /s

%systemroot%\System32\config\*.sav

 

Press Run Scan to start the scan.

When finished, the file will be saved in drive C:\OTL.txt

Copy this file to your USB drive if you do not have internet connection on this system.

Right click the file and select send to : select the USB drive.

Confirm that it has copied to the USB drive by selecting it

You can backup any files that you wish from this OS

Please post the contents of the C:\OTL.txt file in your reply.

__________________

[dustybin]

Thanks, but I think I need to slow you down before I get snowed under with technical stuff!

 

Firstly, I have only ONE PC. I am posting on here on a borrowed laptop.

 

Secondly, I don't have a USB stick, BUT might be able to borrow one later on this afternoon.

 

With this in mind, is there anything I can do at the moment?

[Armageddon]

If you have a xp disc you could try booting from that and running a system repair

 

heres a explanation how

 

7. Windows XP Repair Installation

 

If your system came with a Microsoft Windows XP installation CD, you can use this to perform a Windows Repair Installation. This tries to repair Windows by replacing the Windows system files on your hard disk with fresh copies from the CD. A Repair Installation will leave your own documents intact and, in most cases, your installed applications should also still work. If your machine came pre-installed with Windows XP and has not had XP Service Packs 1 or 2 applied, you may find that some applications need reinstalling after doing a Repair Install. If you are able to install the latest XP service pack prior to doing a Repair Install, you may may prevent this problem. Any Windows updates will need to be reapplied after running a Repair Installation.

 

Do not confuse a Microsoft Windows XP installation CD with the computer manufacturer's own System Restore CD(s) often supplied with laptop machines. The latter will fix your system by restoring it to exactly how it was when it left the factory - all your own files and any new software that you installed will be destroyed. If you do use the manufacturer's own System Restore CDs, they normally give you a clear screen message that that is what will happen.

 

If your machine did not come with a Microsoft Windows XP Installation CD, try contacting the supplier or manufacturer for one. Ultimately, you might need to buy a new Windows XP installation CD if you want to do a Repair Installation. Please note that OUCS is unable to supply Windows XP Installation CDs to individuals.

 

To perform a Repair Installation:

 

If at all possible, first make a backup copy of your own files if you don't already have one. Although a Repair Install should not affect your own files, it's better to be safe than sorry.

Disconnect your computer from the network.

Boot (i.e. start up) the computer with the Windows XP CD in the CD drive. You may need to change the 'boot order' via the system BIOS so the CD boots before the hard drive. Check your system documentation for how to access the BIOS and change the boot order. If the system is set to boot from CDs, you may see a startup message saying Press any key to boot from CD....

When you see the Windows XP Welcome To Setup screen, you will see the options below:

This portion of the Setup program prepares Microsoft

Windows XP to run on your computer:

 

To setup Windows XP now, press ENTER.

 

To repair a Windows XP installation using Recovery Console, press R.

 

To quit Setup without installing Windows XP, press F3.

Press <Enter> to start the Windows Setup.

Note - DO NOT press <R> to choose the option To repair a Windows XP installation using the Recovery Console, press R

Accept the License Agreement. Windows will then search for existing Windows installations.

Select the XP installation you want to repair from the list (there may only be one) and press <R> to start the repair.

If Repair is not one of the options, you should press <F3> to Quit. This usually means that the version of Windows on the CD does not match the one already installed. If you do proceed to install a fresh copy of Windows rather than repairing an existing one, you will lose access to all the applications you previously had installed (although your own files should be preserved). You will also need to supply the correct Windows licence key for the CD.

Setup will copy all the necessary files to the hard drive and then reboot the system. Do NOT press a key to boot from CD when that message appears.

Reapply all the Windows updates or service packs applied since the initial Windows XP installation. A Repair Installation will remove any service packs later than the ones included in the installation CD. If you are installing Windows XP Service Pack 2, you should do this from a CD rather than by online download (your local IT staff should have a CD for this). Connecting to the network (even for a few seconds) without having reinstalled Windows service packs will immediately expose you to attack. You should also install up-to-date antivirus software before connecting to the network.

Edited March 16, 2010 by Armageddon

[dustybin]

I do have a Windows XP disc.

 

Can I use this without wiping what's stored on the PC already?

[Armageddon]

I do have a Windows XP disc.

 

Can I use this without wiping what's stored on the PC already?

 

Yes if you only run the repair if you can print the instructions to help you

[dustybin]

Do you mean the Repair Installation instructions you posted earlier?

[Armageddon]

Do you mean the Repair Installation instructions you posted earlier?

yes

[dustybin]

To perform a Repair Installation:

 

If at all possible, first make a backup copy of your own files if you don't already have one. Although a Repair Install should not affect your own files, it's better to be safe than sorry.

Disconnect your computer from the network.

Boot (i.e. start up) the computer with the Windows XP CD in the CD drive. You may need to change the 'boot order' via the system BIOS so the CD boots before the hard drive. Check your system documentation for how to access the BIOS and change the boot order. If the system is set to boot from CDs, you may see a startup message saying Press any key to boot from CD....

When you see the Windows XP Welcome To Setup screen, you will see the options below:

This portion of the Setup program prepares Microsoft

Windows XP to run on your computer:

 

To setup Windows XP now, press ENTER.

 

To repair a Windows XP installation using Recovery Console, press R.

 

To quit Setup without installing Windows XP, press F3.

Press <Enter> to start the Windows Setup.

Note - DO NOT press <R> to choose the option To repair a Windows XP installation using the Recovery Console, press R

Accept the License Agreement. Windows will then search for existing Windows installations.

Select the XP installation you want to repair from the list (there may only be one) and press <R> to start the repair.

If Repair is not one of the options, you should press <F3> to Quit. This usually means that the version of Windows on the CD does not match the one already installed. If you do proceed to install a fresh copy of Windows rather than repairing an existing one, you will lose access to all the applications you previously had installed (although your own files should be preserved). You will also need to supply the correct Windows licence key for the CD.

Setup will copy all the necessary files to the hard drive and then reboot the system. Do NOT press a key to boot from CD when that message appears.

Reapply all the Windows updates or service packs applied since the initial Windows XP installation. A Repair Installation will remove any service packs later than the ones included in the installation CD. If you are installing Windows XP Service Pack 2, you should do this from a CD rather than by online download (your local IT staff should have a CD for this). Connecting to the network (even for a few seconds) without having reinstalled Windows service packs will immediately expose you to attack. You should also install up-to-date antivirus software before connecting to the network.

The first step seems to be to make a backup copy of my files - how do I do this please?

[Armageddon]

Since you cant acsess windows at all i wouldn't worry about it for the moment

[dustybin]

So the first thing I have to do is disconnect from the network, but which network and how do I do this?

[Plastic Nev]

Hi, Is the computer connected to a network? or just some form of connection to the internet, such as an ADSL modem or other type of connection, if so just pull the plug before starting up the computer. In fact, the only things that need to be plugged in are mouse and keyboard if a desktop, or if a laptop, just the power supply. (No point in flattening the battery!!)

A connection to the internet is not necessary at this point as you will be working from a boot disk.

Nev.

[dustybin]

Right, I've (sort of) managed a repair installation using the instructions from Armageddon above.

 

I did get a few error messages as I went through especially towards the end.

 

These were :-

 

- rstrui.exe - Entry Point Not Found The procedure entry point RemoteAssistancePrepareSystemRestore could not be located in the dynamic link library WINSTA.dll

 

- Windows Update An error occurred loading "C:\WINDOWS\System32\inetcomm.dll" The file may not have been installed or it has been corrupted.

 

- Windows Update An error occurred loading "C:\ProgramFiles\OutlookExpress\msoe.dll" The file may not have been installed or it has been corrupted.

 

- iexplore.exe - Entry Point Not Found The procedure entry point SetDllDirectoryW could not be located in the dynamic link library KERNEL32.dll

 

- iTunesHelper requires WindowsXP SP2 or later. Please make sure compatibility mode is disabled in the Compatibility tab of the proprties for iTunesHelper.exe

 

I don't understand what any of that technical lingo means, but am I right in thinking that what I need next is XP service pack 2 from a disc?

 

I did have SP3 installed; do in need both SP2 and SP3 on discs as Armageddon warns not to try to connect to the network (does that mean the internet?) without having installed service packs, but hasn't mentioned SP3 by name?

Edited March 17, 2010 by dustybin

[Armageddon]

Ok can you now boot back into windows and do you have internet ?

[dustybin]

Sorry for the delay in responding - have had to wait to borrow this laptop I'm using again.

 

To answer your 2 questions; yes and no.

 

I can now boot into Windows but cannot open Internet Explorer. I get the iexplore.exe message that I posted above all the time.

[Armageddon]

do you have a usb stick ?

[dustybin]

do you have a usb stick ?

No -but I can borrow one in about an hour's time.

[Armageddon]

ok if you borrow one download and save this to the usb stick using the borrowed laptop then install and run on your other machine hopefully it will repair the exe files

 

 

Please download exeHelper to your desktop.

If your AV program throws up a warning about the program, ignore the warning. Some AV's flag this program because of how it works... that's all.

 

• Double-click on exeHelper.com to run the fix.
  
• A black window should pop up, press any key to close once the fix is completed.
  
• Post the contents of exehelperlog.txt ( Will be created in the directory where you ran exeHelper.com and should open at the end of the scan)
  

Note : If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together ( they will both be in the one file ).

 

Let me have the report and also let me know if things are any better.

We'll take it from there.

[dustybin]

I've now got the memory stick. Going to try your advice now.

 

Thanks :)

[dustybin]

I downloaded the exehelper and saved it onto the USB stick.

 

When I connect the USB stick to my PC, however, the latter does not recognise that it's connected.

 

What have I done wrong?

 

:(

[dustybin]

As the PC wasn't recognising the memory stick, I have save the exehelper to disc and inserted that into the PC.

 

I can open exehelper, but it won't run.

 

I get this error message :-

 

dwwin.exe - Entry Point Not Found

 

The procedure entry point SHRegGetValueW could not be located in the dynamic link library SHLWAPI.dll

 

What's all that mean in English and how can I get around/over/past this, please?

[Armageddon]

Everything you have points to a malware infection can you do the otl disk as posted earlier and post the logs am sure our security experts wil help you out