Windows XP Error Messages

[Armageddon]

the otl instructions reposted

 

Quick explanation:

If we make a bootable disc and boot your system up using this... we can bypass the malware and get a report off the infected system.

You then transfer the report to the usb stick, and then send the report from the other system.

You will also be able to get any files etc you want off the system at the same time.... sound good?

 

OK this file is big... print these instruction out so that you know what you are doing

 

Two programmes to download

 

First

 

ISOBurner this will allow you to burn OTLPE.iso to a CD and make it bootable. Just install the programme, from there on in it is fairly automatic. Instructions

 

Second

 

 

• Download OTLPE.iso and burn to a CD using ISO Burner. NOTE: This file is approx 280Mb in size so it may take some time to download.
  
• When downloaded double click and this will then open ISOBurner to burn the file to CD
  
• Reboot your system using the boot CD you just created.
  Note : If you do not know how to set your computer to boot from CD follow the steps here
  
• As the CD needs to detect your hardware and load the operating system, I would recommend a nice cup of tea whilst it loads :)
  
• Your system should now display a Reatogo desktop.
  Note : as you are running from CD it is not exactly speedy
  
• Double-click on the OTLPE icon.
  
• Select the Windows folder of the infected drive if it asks for a location
  
• When asked "Do you wish to load the remote registry", select Yes
  
• When asked "Do you wish to load remote user profile(s) for scanning", select Yes
  
• Ensure the box "Automatically Load All Remaining Users" is checked and press OK
  
• OTL should now start. Change the following settings.
  
• Change Drivers to All
  
• Change Registry to All
  
• Under the Custom Scan box paste this in:
   
  %SYSTEMDRIVE%\*.*
  /md5start
  eventlog.dll
  scecli.dll
  netlogon.dll
  cngaudit.dll
  sceclt.dll
  ntelogon.dll
  logevent.dll
  iaStor.sys
  nvstor.sys
  atapi.sys
  IdeChnDr.sys
  viasraid.sys
  AGP440.sys
  vaxscsi.sys
  nvatabus.sys
  viamraid.sys
  nvata.sys
  nvgts.sys
  iastorv.sys
  ViPrt.sys
  eNetHook.dll
  ahcix86.sys
  KR10N.sys
  nvstor32.sys
  ahcix86s.sys
  nvrd32.sys
  /md5stop
  %systemroot%\*. /mp /s
  %systemroot%\System32\config\*.sav
  

 

• Press Run Scan to start the scan.
  
• When finished, the file will be saved in drive C:\OTL.txt
  
• Copy this file to your USB drive if you do not have internet connection on this system.
  
• Right click the file and select send to : select the USB drive.
  
• Confirm that it has copied to the USB drive by selecting it
  
• You can backup any files that you wish from this OS
  
• Please post the contents of the C:\OTL.txt file in your reply.
  

[dustybin]

OK...trying this now...

[dustybin]

It's getting on for midnight now, so I may have to leave the boot from CD stage until tomorrow.

 

I've downloaded the ISO Burner and the OTLPE but have gone no further for now.

 

Sleep time for me!

 

Thanks for your help...for now!

 

:)

[dustybin]

Before I burn this OTLPE to disc, if I use then use this newly-created disc to boot my PC, will it affect any documents and settings on there? I don't want to lose my photos or documents plus I have a whole heap of music on there (over 7000 songs).

[Armageddon]

Tlhe OTL disk is a malware removal utility that runs in a pe back ground it will run scans and provide us with information of any possible infections of your system which our rather good security staff can deal with

[dustybin]

When I plug the USB stick I have into the PC, the PC is not detecting it.

 

I have checked the USB stick into this laptop that I've borrowed and am posting on and it works fine, so why can't the PC detect it?

 

Because of this failure by the PC to recognise the USB stick it's not practical for me to follow the above recommended steps at this stage is it, as I can't post the results?

[dustybin]

Firstly an apology to all who have helped and offered support and advice.

 

At the recommendation of my wife, after I became unable to respond to replies when the owner of the laptop I had been borrowing needed it back on Friday morning, I have had to cut my losses and get an engineer to "wipe" Windows and reinstall it for me.

 

You, and others elsewhere, have been of valued assistance to me, and now that my problems have gone I didn't want to leave this thread hanging. Thank you!

[cookaboy]

Hi,

 

I am also having the exact same problem as dustybin had. I do not have the install disk for windows xp either as it was alrady installed when I purchased the laptop from the store. What do you suggest I do please? I did find this blog (Security Forums :: View topic - LSASS errors - probable malware..) however I do not understand what the user means when he talks about ' ubcd4win'.

 

Please help! Much appreciated.

 

Cookaboy

[Net_Surfer]

Hi,

 

I am also having the exact same problem as dustybin had. I do not have the install disk for windows xp either as it was alrady installed when I purchased the laptop from the store. What do you suggest I do please? I did find this blog (Security Forums :: View topic - LSASS errors - probable malware..) however I do not understand what the user means when he talks about ' ubcd4win'.

 

Please help! Much appreciated.

 

Cookaboy

Hello cookaboy,

 

"UBCD4Win": is a bootable recovery CD that contains software used for repairing, restoring, or diagnosing almost any computer problem. ...

 

If you have a booting problem then you need to open your own thread on the right forum explaining in details when this happened and what were you doing at the time and I or another member can reply with the right steps for you to follow to get your machine back in order and free of malware.

 

Regards

Net_Surfer

[cookaboy]

Hi net_surfer.

 

I appreciate the reply and thankyou for welcoming me to the site. You see my problem is exactly the same as what dustybin had in the way this msls52.dll file is missing and therefore the whole computer will not get past login. It seems from what I have tried to find out that this is a malware problem?

 

The post i linked to from another site was in regards to booting from a booting utility CD (i do not have the XP install disks), in order to change the extension to some files that contained the txt 'msls52.dll' and restore the computer to normal.

 

Do you have any ideas or alterior solutions?

 

Thanks! Sorry if I am confusing in anyway but this is all a little bit beyond me.:)

[RandyL]

cookaboy can you start a new thread please?Computer Support Forums - FreePCHelp.co.uk - FAQ: General Forum Usage

[dustybin]

Good luck, cookaboy!

 

Open a new thread (as advised) if you've not this problem resolved already...and be patient!

 

;)