Mail Client problem

[Guest PA Bear [MS MVP]]

Re: Mail Client problem

 

Robert wrote:

>> Robert, is the machine in your other thread

>> (http://groups.google.com/group/microsoft.public.windowsxp.general/browse_frm/thread/227f41115ba203fb)

>> the same machine as we've been working on here?

>> --

>> ~PA Bear

>

> Yes it is, and from what I've been told there's nothing I can do about

> it although at present it seems to be acting normally. Still from the

> last response I'm a bit 'iffy' about it. I would appreciate any

> comments or suggestions you may have.

 

I've already contributed what I could to that thread, Robert. Assuming

you've always had Automatic Updates enabled (and it's been working properly)

and the machine had been fully patched in February, I suspect that the

updates you installed earlier this month had nothing to do with the STOP:

0x0000007E error(s). The only updates released on 11 Mar-08 which would

have been offered to your WinXP machine addressed vulnerabilities in various

MS Outlook applications, not Windows.

 

The monthly version of the Malicious Software Removal tool probably

downloaded and ran, but if it had found anything you'd have known about it,

believe me.

 

No, I still suspect the behavior is due to hardware incompatibility, a

faulty device driver, or some software issues that have arisen since you

installed the new hardware a few months ago.

 

On the other hand:

 

=> If you allowed Windows Update to install a driver update, that may be the

culprit. Experienced users never install such updates for third-party

hardware or software.

 

=> If you left the machine connected to the power supply (electric socket)

while you were away, there may have been a power surge during a storm.

 

 

It might be best to take the machine to a local, reputable and independent

(i.e., not BigBoxStoreUSA) computer repair shop, Robert, despite the costs.

 

PS: Other than Colin Barnhorst, you're not getting very good advice from

those who've responded to that thread IMHO.

--

~PA Bear

[Guest PA Bear [MS MVP]]

Re: Mail Client problem

 

Robert wrote:

> On Mar 17, 3:52 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:

>> Robert wrote:

>>> On Mar 17, 12:08 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:

>>>> Robert wrote:

>>>>>>> I realize that this is a Microsoft site but I thought perhaps

>>>>>>> someone

>>>>>>> could help me out with a problem I have. Whenever I click on

>>>>>>> 'Contact

>>>>>>> Us' on any given site it comes back with the pop-up message below:

>>

>>>>>>> Could not perform this action because the default mail client is not

>>>>>>> properly installed.

>>

>>>>>>> The odd thing about this is that it use to be able to do this. So

>>>>>>> can

>>>>>>> anyone tell me how I can correct this?

>>

>>>>>> And your default Mail Client should be...?

>>

>>>>>> Is MS Outlook installed but you don't use it?

>>>>>> --

>>>>> I want my mail client to be Hotmail. Yes, MS Outlook is installed but

>>>>> I don't like it and prefer not to use it.

>>

>>>> Some background: When the applications were in beta development, what

>>>> is

>>>> now

>>>> called Windows Live Hotmail was called Windows Live Mail, and what is

>>>> now

>>>> called Windows Live Mail was called Windows Live Mail Desktop. (Yes,

>>>> it's

>>>> confusing.) If you accessed your Hotmail account during the beta, it

>>>> will

>>>> still be called Windows Live Mail on your machine.

>>

>>>> In this reply, I am assuming that what is now called Windows Live Mail

>>>> (http://get.live.com/wlmail/overview) is *not* installed on the

>>>> machine.

>>>> =========================

>>

>>>> 1. I understand that Windows Live Mail is one of the options listed in

>>>> IE

>>>> Tools | Internet Options | Programs | E-mail. If you've not selected

>>>> this

>>>> option already, do so now. Then...

>>

>>>> 2. Start | [Control Panel | Add/Remove Programs] Set Program Access and

>>>> Defaults | Custom | Choose a default e-mail program: Is Windows Live

>>>> Mail

>>>> listed and selected here? If not, select it, OK your way out.

>>

>>>> 3. Reboot and test.

>>

>>>> 4. If no joy:

>>

>>>> Restore Hotmail, Outlook and OE under Programs (Line 250,

>>>> Right)http://www.kellys-korner-xp.com/xp_tweaks.htm

>>

>>>> Download hotmailoutlookoe.reg, saving it to your desktop.

>>

>>>> 5. Close all IE windows.

>>

>>>> 6. Double-click on hotmailoutlookoe.reg and accept the prompt to merge

>>>> the

>>>> data with your Registry.

>>

>>>> 7. Reboot and test.

>>

>>>> ===============================

>>

>>>> Why it happens and how to stop if from happening

>>>> again:http://www.oehelp.com/OETips.aspx#13

>>>> (Applies if any version of MS

>>>> Outlook is installed; ignore the reference to Outlook Express.)

>>

>>> I went into the Control Panel and did clicked Windows Live Mail as you

>>> suggested then rebooted and tried it. It seems to work somewhat, by

>>> that I mean it does take me to an email but it doesn't look like

>>> Hotmail. So should I do the remaining steps or leave it as is? I also

>>> just recieved an update from MSN yesterday.

>>

>>> I appreciate the time and effort you've taken to help me.

>>

>> Is Windows Live Mail installed or not?

>> =>http://get.live.com/wlmail/overview

>>

>> If a MailTo link (or the Mail options in IE) take you

>> tohttp://by124w.bay124.mail.live.com(after logging-in to your Live ID),

>> that's the new Hotmail interface called Windows Live Hotmail.

>

> Yes, I have Windows Live Mail. I apoligize for not giving you enough

> information so you have to ask but you have to understand I'm a bit

> frustrated here with two issues. While I'm not as computer literate as

> some I think I can resolve issues if given instructions so please bear

> with me.

 

<sigh> I guess you must have missed this caveat in my earlier reply: "...I

am assuming that what is now called Windows Live Mail

(http://get.live.com/wlmail/overview) is *not* installed on the machine."

 

Well, you've got more than enough on your hands with the other problems.

That being said, I don't think you'll be able to make (Windows Live) Hotmail

the default Mail Client unless and until you uninstall Windows Live Mail via

Add/Remove Programs, so it might be best to stick with Windows Live Mail as

your default for now.

 

==================================

 

You'll find support for Windows Live Mail (WLM) in this public newsgroup:

microsoft.public.windows.live.mail.desktop

 

Via the web-interface:

http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.windows.live.mail.desktop

 

Via your newsreader:

http://news://msnews.microsoft.com/microsoft.public.windows.live.mail.desktop

 

And since you seem to prefer using Google Groups:

http://groups.google.com/group/microsoft.public.windows.live.mail.desktop/topics

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

[Guest Robert]

Re: Mail Client problem

 

On Mar 17, 4:49 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:

> Robert wrote:

> > On Mar 17, 3:52 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:

> >> Robert wrote:

> >>> On Mar 17, 12:08 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:

> >>>> Robert wrote:

> >>>>>>> I realize that this is a Microsoft site but I thought perhaps

> >>>>>>> someone

> >>>>>>> could help me out with a problem I have. Whenever I click on

> >>>>>>> 'Contact

> >>>>>>> Us' on any given site it comes back with the pop-up message below:

>

> >>>>>>> Could not perform this action because the default mail client is not

> >>>>>>> properly installed.

>

> >>>>>>> The odd thing about this is that it use to be able to do this. So

> >>>>>>> can

> >>>>>>> anyone tell me how I can correct this?

>

> >>>>>> And your default Mail Client should be...?

>

> >>>>>> Is MS Outlook installed but you don't use it?

> >>>>>> --

> >>>>> I want my mail client to be Hotmail. Yes, MS Outlook is installed but

> >>>>> I don't like it and prefer not to use it.

>

> >>>> Some background: When the applications were in beta development, what

> >>>> is

> >>>> now

> >>>> called Windows Live Hotmail was called Windows Live Mail, and what is

> >>>> now

> >>>> called Windows Live Mail was called Windows Live Mail Desktop. (Yes,

> >>>> it's

> >>>> confusing.) If you accessed your Hotmail account during the beta, it

> >>>> will

> >>>> still be called Windows Live Mail on your machine.

>

> >>>> In this reply, I am assuming that what is now called Windows Live Mail

> >>>> (http://get.live.com/wlmail/overview) is *not* installed on the

> >>>> machine.

> >>>> =========================

>

> >>>> 1. I understand that Windows Live Mail is one of the options listed in

> >>>> IE

> >>>> Tools | Internet Options | Programs | E-mail. If you've not selected

> >>>> this

> >>>> option already, do so now. Then...

>

> >>>> 2. Start | [Control Panel | Add/Remove Programs] Set Program Access and

> >>>> Defaults | Custom | Choose a default e-mail program: Is Windows Live

> >>>> Mail

> >>>> listed and selected here? If not, select it, OK your way out.

>

> >>>> 3. Reboot and test.

>

> >>>> 4. If no joy:

>

> >>>> Restore Hotmail, Outlook and OE under Programs (Line 250,

> >>>> Right)http://www.kellys-korner-xp.com/xp_tweaks.htm

>

> >>>> Download hotmailoutlookoe.reg, saving it to your desktop.

>

> >>>> 5. Close all IE windows.

>

> >>>> 6. Double-click on hotmailoutlookoe.reg and accept the prompt to merge

> >>>> the

> >>>> data with your Registry.

>

> >>>> 7. Reboot and test.

>

> >>>> ===============================

>

> >>>> Why it happens and how to stop if from happening

> >>>> again:http://www.oehelp.com/OETips.aspx#13

> >>>> (Applies if any version of MS

> >>>> Outlook is installed; ignore the reference to Outlook Express.)

>

> >>> I went into the Control Panel and did clicked Windows Live Mail as you

> >>> suggested then rebooted and tried it. It seems to work somewhat, by

> >>> that I mean it does take me to an email but it doesn't look like

> >>> Hotmail. So should I do the remaining steps or leave it as is? I also

> >>> just recieved an update from MSN yesterday.

>

> >>> I appreciate the time and effort you've taken to help me.

>

> >> Is Windows Live Mail installed or not?

> >> =>http://get.live.com/wlmail/overview

>

> >> If a MailTo link (or the Mail options in IE) take you

> >> tohttp://by124w.bay124.mail.live.com(afterlogging-in to your Live ID),

> >> that's the new Hotmail interface called Windows Live Hotmail.

>

> > Yes, I have Windows Live Mail. I apoligize for not giving you enough

> > information so you have to ask but you have to understand I'm a bit

> > frustrated here with two issues. While I'm not as computer literate as

> > some I think I can resolve issues if given instructions so please bear

> > with me.

>

> <sigh>  I guess you must have missed this caveat in my earlier reply: "....I

> am assuming that what is now called Windows Live Mail

> (http://get.live.com/wlmail/overview) is *not* installed on the machine."

>

> Well, you've got more than enough on your hands with the other problems.

> That being said, I don't think you'll be able to make (Windows Live) Hotmail

> the default Mail Client unless and until you uninstall Windows Live Mail via

> Add/Remove Programs, so it might be best to stick with Windows Live Mail as

> your default for now.

>

> ==================================

 

I believe I said earlier that I do have Windows Live Mail and Live

Messenger; I just clicked on the desktop icon and it gave me this

messsage:

 

 

Unable to send or receive messages for the POP3.MBAY.NET account. The

host 'POP3.MBAY.NET' could not be found. Please verify that you have

entered the server name correctly.

 

Server: 'POP3.MBAY.NET'

Windows Live Mail Error ID: 0x800CCC0D

Protocol: POP3

Port: 110

Secure(SSL): No

Socket Error: 11001

 

MBAY.NET was my previous ISP.

 

Robert

[Guest PA Bear [MS MVP]]

Re: Mail Client problem

 

Robert wrote:

<snip>

> I believe I said earlier that I do have Windows Live Mail and Live

> Messenger; I just clicked on the desktop icon and it gave me this

> messsage:

>

> Unable to send or receive messages for the POP3.MBAY.NET account. The

> host 'POP3.MBAY.NET' could not be found. Please verify that you have

> entered the server name correctly.

>

> Server: 'POP3.MBAY.NET'

> Windows Live Mail Error ID: 0x800CCC0D

> Protocol: POP3

> Port: 110

> Secure(SSL): No

> Socket Error: 11001

>

> MBAY.NET was my previous ISP.

 

Then one assumes that your name@MBAY.NET account is no longer valid and/or

that you cannot connect to the MBAY.NET mailservers using your current ISP.

 

Repost:

 

You'll find support for Windows Live Mail (WLM) in this public newsgroup:

microsoft.public.windows.live.mail.desktop

 

Via the web-interface:

http://www.microsoft.com/communities/newsgroups/list/en-us/default.aspx?dg=microsoft.public.windows.live.mail.desktop

 

Via your newsreader:

http://news://msnews.microsoft.com/microsoft.public.windows.live.mail.desktop

 

And since you seem to prefer using Google Groups:

http://groups.google.com/group/microsoft.public.windows.live.mail.desktop/topics

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

[Guest Robert]

Re: Mail Client problem

 

On Mar 17, 4:42 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:

> Robert wrote:

> >> Robert, is the machine in your other thread

> >> (http://groups.google.com/group/microsoft.public.windowsxp.general/bro....)

> >> the same machine as we've been working on here?

> >> --

> >> ~PA Bear

>

> > Yes it is, and from what I've been told there's nothing I can do about

> > it although at present it seems to be acting normally. Still from the

> > last response I'm a bit 'iffy' about it. I would appreciate any

> > comments or suggestions you may have.

>

> I've already contributed what I could to that thread, Robert.  Assuming

> you've always had Automatic Updates enabled (and it's been working properly)

> and the machine had been fully patched in February, I suspect that the

> updates you installed earlier this month had nothing to do with the STOP:

> 0x0000007E error(s).  The only updates released on 11 Mar-08 which would

> have been offered to your WinXP machine addressed vulnerabilities in various

> MS Outlook applications, not Windows.

>

> The monthly version of the Malicious Software Removal tool probably

> downloaded and ran, but if it had found anything you'd have known about it,

> believe me.

>

> No, I still suspect the behavior is due to hardware incompatibility, a

> faulty device driver, or some software issues that have arisen since you

> installed the new hardware a few months ago.

>

> On the other hand:

>

> => If you allowed Windows Update to install a driver update, that may be the

> culprit.  Experienced users never install such updates for third-party

> hardware or software.

>

> => If you left the machine connected to the power supply (electric socket)

> while you were away, there may have been a power surge during a storm.

>

> It might be best to take the machine to a local, reputable and independent

> (i.e., not BigBoxStoreUSA) computer repair shop, Robert, despite the costs..

>

> PS: Other than Colin Barnhorst, you're not getting very good advice from

> those who've responded to that thread IMHO.

> --

> ~PA Bear

 

So if I'm understanding you correctly there's no real way of knowing

what happened and despite the fact that the computer came back on it's

own. The fact that it will not let me pass the Recovery Console to do

a chkdsk or do a System Restore is indicative that I still have the

problem even though everything else appears normal to me.

 

The only reason I mentioned the downloading was that the problem

occurred directly afterwards but apparently this wasn't the cause of

the problem.

 

You mentioned that experienced users never install such updates for

third-party hardware or software. However everything is written in

computer language and you need a computer backround to understand it,

so how is one to know what is being downloaded?

 

 

 

Robert

[Guest Robert]

Re: Mail Client problem

 

On Mar 17, 5:57 pm, "PA Bear [MS MVP]" <PABear...@gmail.com> wrote:

> Robert wrote:

>

> <snip>

>

>

>

>

>

> > I believe I said earlier that I do have Windows Live Mail and Live

> > Messenger; I just clicked on the desktop icon and it gave me this

> > messsage:

>

> > Unable to send or receive messages for the POP3.MBAY.NET account. The

> > host 'POP3.MBAY.NET' could not be found. Please verify that you have

> > entered the server name correctly.

>

> > Server: 'POP3.MBAY.NET'

> > Windows Live Mail Error ID: 0x800CCC0D

> > Protocol: POP3

> > Port: 110

> > Secure(SSL): No

> > Socket Error: 11001

>

> > MBAY.NET was my previous ISP.

>

> Then one assumes that your n...@MBAY.NET account is no longer valid and/or

> that you cannot connect to the MBAY.NET mailservers using your current ISP..

>

This is correct, but I haven't used MBAY.NET is over 3 years yet I was

able use Hotmail, click on links during searchs etc and now nothing

works normally. I appreciate the links and suggestions but at present

I need to resolve the bigger issue, then I will come back to address

this one.

 

Robert