Best Buy and my Laptop

[Guest ericx]

I recently had a 2 port usb 2.0 card bus adaptor installed on my computer. I

am running xp. Since the installation, i have been unable to use my wireless

mouse, my webcam, my mp3 player, and my touchpad mouse keeps freezing up on

me. Even though i have the software and drivers installed for all these

devices on my laptop, when i plug them into the card, they dont seem to be

recognized by my laptop anymore. The only thing the card will recognize is

the external hard drive i had installed for storage. I do have a power

adaptor hooked up to the card since i was told by best buy that the external

hard drive pulled to much juice from my laptop. (i have an older 1450 gateway

solo)

 

Can anyone give me some fixes so i can start enjoying some of my devices again

[Guest Malke]

Re: Best Buy and my Laptop

 

ericx wrote:

> I recently had a 2 port usb 2.0 card bus adaptor installed on my computer.

> I

> am running xp. Since the installation, i have been unable to use my

> wireless mouse, my webcam, my mp3 player, and my touchpad mouse keeps

> freezing up on me. Even though i have the software and drivers installed

> for all these devices on my laptop, when i plug them into the card, they

> dont seem to be recognized by my laptop anymore. The only thing the card

> will recognize is the external hard drive i had installed for storage. I

> do have a power adaptor hooked up to the card since i was told by best buy

> that the external hard drive pulled to much juice from my laptop. (i have

> an older 1450 gateway solo)

>

> Can anyone give me some fixes so i can start enjoying some of my devices

> again

 

Your first mistake was taking your computer to Best Buy. Take a look at all

the Best Buy stories at http://www.consumerist.com.

 

Your second mistake is not taking your computer back to Best Buy and

insisting that they fix their screw-up. They broke your computer and now

you want them to make it right. This isn't something you can do yourself

nor should you.

 

Malke

--

MS-MVP

Elephant Boy Computers

http://www.elephantboycomputers.com

Don't Panic!

[Guest Elmo]

Re: Best Buy and my Laptop

 

ericx wrote:

> I recently had a 2 port usb 2.0 card bus adapter installed on my computer. I

> am running XP. Since the installation, I have been unable to use my wireless

> mouse, my webcam, my mp3 player, and my touchpad mouse keeps freezing up on

> me. Even though I have the software and drivers installed for all these

> devices on my laptop, when I plug them into the card, they don't seem to be

> recognized by my laptop anymore. The only thing the card will recognize is

> the external hard drive I had installed for storage. I do have a power

> adapter hooked up to the card since I was told by best buy that the external

> hard drive pulled to much juice from my laptop. (I have an older 1450 Gateway

> Solo.)

>

> Can anyone give me some fixes so I can start enjoying some of my devices again?

 

You might try a hardware ng where such problems are commonplace. I

would try these:

 

- Move the card to another slot.

 

- Look for conflicts in the Device Manager.

 

- Try removing other cards, such as modem, sound and NIC, reboot, then

reinstall. This might allow the devices to be assigned other interrupts

and allow them to coexist.

 

--

Joe =o)

[Guest smlunatick]

Re: Best Buy and my Laptop

 

On Mar 17, 5:38 am, ericx <er...@discussions.microsoft.com> wrote:

> I recently had a 2 port usb 2.0 card bus adaptor installed on my computer. I

> am running xp.  Since the installation, i have been unable to use my wireless

> mouse, my webcam, my mp3 player, and my touchpad mouse keeps freezing up on

> me. Even though i have the software and drivers installed for all these

> devices on my laptop, when i plug them into the card, they dont seem to be

> recognized by my laptop anymore. The only thing the card will recognize is

> the external hard drive i had installed for storage. I do have a power

> adaptor hooked up to the card since i was told by best buy that the external

> hard drive pulled to much juice from my laptop. (i have an older 1450 gateway

> solo)

>

> Can anyone give me some fixes so i can start enjoying some of my devices again

 

They were right to say that a 3.5 inch external hard drive draws too

much power from the PC. However, it also seem that the card is not

providing power for the other USB devices. To test, you should

disconnect every USB device and start to reconnect the mouse , webcam

and MP3. You should see when the USB will start to not be able to

recognize these.

 

One possible fix is to add a self powered USB hub, since these usually

have their own power supply which would add power over the USB.

[Guest ericx]

Re: Best Buy and my Laptop

 

I have a power supply hooked up to the USB card, it works fine with the

external hard drive, and when i unplug the drive, and plug in my MP3 player,

it charges it just fine. I agree that i shouldnt have taken it to best buy,

but not sure whom i can take it to now. I think i should just take it back,

its only been a couple weeks since i got it back, maybe sue them for $54

million for screwing up my laptop. The only thing i now have hooked up to the

USB card is my MP3 player, my wirless is hookedup to another port. Any other

advice? Thanks for the answers so far.

 

"smlunatick" wrote:

> On Mar 17, 5:38 am, ericx <er...@discussions.microsoft.com> wrote:

> > I recently had a 2 port usb 2.0 card bus adaptor installed on my computer. I

> > am running xp. Since the installation, i have been unable to use my wireless

> > mouse, my webcam, my mp3 player, and my touchpad mouse keeps freezing up on

> > me. Even though i have the software and drivers installed for all these

> > devices on my laptop, when i plug them into the card, they dont seem to be

> > recognized by my laptop anymore. The only thing the card will recognize is

> > the external hard drive i had installed for storage. I do have a power

> > adaptor hooked up to the card since i was told by best buy that the external

> > hard drive pulled to much juice from my laptop. (i have an older 1450 gateway

> > solo)

> >

> > Can anyone give me some fixes so i can start enjoying some of my devices again

>

> They were right to say that a 3.5 inch external hard drive draws too

> much power from the PC. However, it also seem that the card is not

> providing power for the other USB devices. To test, you should

> disconnect every USB device and start to reconnect the mouse , webcam

> and MP3. You should see when the USB will start to not be able to

> recognize these.

>

> One possible fix is to add a self powered USB hub, since these usually

> have their own power supply which would add power over the USB.

>

[Guest PaulMaudib]

Re: Best Buy and my Laptop

 

On Mon, 17 Mar 2008 14:41:00 -0700, ericx

<ericx@discussions.microsoft.com> wrote:

>I have a power supply hooked up to the USB card, it works fine with the

>external hard drive, and when i unplug the drive, and plug in my MP3 player,

>it charges it just fine. I agree that i shouldnt have taken it to best buy,

>but not sure whom i can take it to now. I think i should just take it back,

>its only been a couple weeks since i got it back, maybe sue them for $54

>million for screwing up my laptop. The only thing i now have hooked up to the

>USB card is my MP3 player, my wirless is hookedup to another port. Any other

>advice? Thanks for the answers so far.

>

>"smlunatick" wrote:

>

>> On Mar 17, 5:38 am, ericx <er...@discussions.microsoft.com> wrote:

>> > I recently had a 2 port usb 2.0 card bus adaptor installed on my computer. I

>> > am running xp. Since the installation, i have been unable to use my wireless

>> > mouse, my webcam, my mp3 player, and my touchpad mouse keeps freezing up on

>> > me. Even though i have the software and drivers installed for all these

>> > devices on my laptop, when i plug them into the card, they dont seem to be

>> > recognized by my laptop anymore. The only thing the card will recognize is

>> > the external hard drive i had installed for storage. I do have a power

>> > adaptor hooked up to the card since i was told by best buy that the external

>> > hard drive pulled to much juice from my laptop. (i have an older 1450 gateway

>> > solo)

>> >

>> > Can anyone give me some fixes so i can start enjoying some of my devices again

>>

>> They were right to say that a 3.5 inch external hard drive draws too

>> much power from the PC. However, it also seem that the card is not

>> providing power for the other USB devices. To test, you should

>> disconnect every USB device and start to reconnect the mouse , webcam

>> and MP3. You should see when the USB will start to not be able to

>> recognize these.

>>

>> One possible fix is to add a self powered USB hub, since these usually

>> have their own power supply which would add power over the USB.

>>

How can you have a power supply hooked up to a card that resides IN

THE COMPUTER?