loss of internet

[joebenney]

I am using Dell Optiplex GX2700 on Windows XP Professional. My problem is that i can not connect to the internet. I recently purchased the computer second hand and it was working on line just fine, I deleted various junk files and afterwards no internet. I have checked the actual line - working fine. Went thru possible faults with the service provider NTL and was told the ethernetwas not available. What do I need to do??? Bear in mind I am a userand am certainly no expert. Thanks.

[danzil]

what exactly have you deleted...

in network connections in control panel, is the local area connection present and enabled.

can you ping any web sites. start>run type in cmd in that box type ping http://www.bbc.co.uk do you get a reply.

also if that doesnt work try a system restore. start>all programmes>accessories>system tools>system restore then choose a date before this issue then restore to it.

all should hopefully be ok if not post back.

regards

danzil

[TechAdvance]

I would recommend reinstalling your Motherboard drivers u can use CPU-Z (google it) to find your mainboard name or search dells main site then search for the drivers reinstalling these might help.

Also check network connections START - CONTROL PANEL - NETWORK CONNECTIONS and make sure you have a connection there, it might be disabled or you might be stuck behind a firewall anyway try the above and post back for more info

[danzil]

is your local area connection being found in start>control panel>network connections as posted above,

this will help us loads

regards

danzil