Terminal server 2003 and office 2003 problems - please assist.

March 18, 2008

Hello All .

I have been troubleshooting a very wierd and troublesome problem for a client.

We are running 2003 std server with terminal services - all updates run.

We have on top Office 2003 which is shared between all the TS clients.

We have many network based printer, connecting different ways, but over the

past 3 months a wierd problem has come up.

when any user tried to print from word (as in file print) the print dialogue

box can take up to 5 mins to come up. If they just click print (to default

printer) its ok.

The same happens in Powerpoint, but not as long.

Excel does not show this problem at all - the print dialogue box comes up

straight away - and prints fine.

I have run a full repair (but not removed and re-installed as there are many

office outlook users and dont want to loose anything) and have also run all

the office updates and it has not made any difference. I am running out of

ideas and time to solve this one. Could anyone shed some ideas and light to

get this issue resolved.

many thanks

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