Guest Jackpine Posted March 18, 2008 Posted March 18, 2008 I am aksking for help on behalf of my friend whose PC is giving him big time trouble. I don't know what he did, but when he tries to reboot normally, a blue screen appears with the message Windows Protection Error. He can boot into Safe Mode, but there are no desktop icons, not event the Start icon or clock. Nothing except his wallpaper. Can he do a Windows ME repair installation? What else can he try? Without the Start icon, he can't even go into Run, msconfig. Any help would be greatly appreciated. Thanks. -- Not all those who wander are lost. J. R. R. Tolkein
Guest Mart Posted March 18, 2008 Posted March 18, 2008 Re: PC boots in Safe Mode, but no desktop icons Let's hope he hasn't already tried "a Windows ME repair installation" yet! If so, could make things a lot worse at this stage. It is assumed that the pc has never booted properly since the problem first started and if this is the case, try booting with the WinMe Startup (floppy) disk and at the A:\> prompt, type "scanreg /restore" (no quotes and note the space between the g and /) Press Return and follow the screen prompts, selecting the last "Good" date. Remember to remove the floppy BEFORE you tell the pc to re-boot! Mart "Jackpine" <Jackpine@discussions.microsoft.com> wrote in message news:3C4F093A-F6AD-44BE-942D-3044FD4C6EAD@microsoft.com... >I am aksking for help on behalf of my friend whose PC is giving him big >time > trouble. I don't know what he did, but when he tries to reboot normally, > a > blue screen appears with the message Windows Protection Error. He can > boot > into Safe Mode, but there are no desktop icons, not event the Start icon > or > clock. Nothing except his wallpaper. Can he do a Windows ME repair > installation? What else can he try? Without the Start icon, he can't > even > go into Run, msconfig. > > Any help would be greatly appreciated. Thanks. > -- > Not all those who wander are lost. > > J. R. R. Tolkein
Guest Jackpine Posted March 18, 2008 Posted March 18, 2008 Re: PC boots in Safe Mode, but no desktop icons No, he hasn't tried a Windows ME repair installation. I created a WinME Startup disc. We will try to reboot this evening. Then we will try the "scanreg /restore." I will report on results. Thanks for giving us a path forward. -- Not all those who wander are lost. J. R. R. Tolkein "Mart" wrote: > Let's hope he hasn't already tried "a Windows ME repair installation" yet! > If so, could make things a lot worse at this stage. > > It is assumed that the pc has never booted properly since the problem first > started and if this is the case, try booting with the WinMe Startup (floppy) > disk and at the > A:\> prompt, type "scanreg /restore" (no quotes and note the space between > the g and /) Press Return and follow the screen prompts, selecting the last > "Good" date. Remember to remove the floppy BEFORE you tell the pc to > re-boot! > > Mart > > > > "Jackpine" <Jackpine@discussions.microsoft.com> wrote in message > news:3C4F093A-F6AD-44BE-942D-3044FD4C6EAD@microsoft.com... > >I am aksking for help on behalf of my friend whose PC is giving him big > >time > > trouble. I don't know what he did, but when he tries to reboot normally, > > a > > blue screen appears with the message Windows Protection Error. He can > > boot > > into Safe Mode, but there are no desktop icons, not event the Start icon > > or > > clock. Nothing except his wallpaper. Can he do a Windows ME repair > > installation? What else can he try? Without the Start icon, he can't > > even > > go into Run, msconfig. > > > > Any help would be greatly appreciated. Thanks. > > -- > > Not all those who wander are lost. > > > > J. R. R. Tolkein > > >
Guest Jackpine Posted March 19, 2008 Posted March 19, 2008 Re: PC boots in Safe Mode, but no desktop icons Well, the computer wouldn't reboot with the startup disc. We selected option 1 and got the blue screen and message Windows Protection Error. Restarty computer. At one point, we were able to get to A:> drive. After typing in the command startreg /restore, we hit Enter and got a message saying Bad Command or File. Nothing works. Any other suggestions? -- Not all those who wander are lost. J. R. R. Tolkein "Jackpine" wrote: > No, he hasn't tried a Windows ME repair installation. I created a WinME > Startup disc. We will try to reboot this evening. Then we will try the > "scanreg /restore." I will report on results. Thanks for giving us a path > forward. > -- > Not all those who wander are lost. > > J. R. R. Tolkein > > > "Mart" wrote: > > > Let's hope he hasn't already tried "a Windows ME repair installation" yet! > > If so, could make things a lot worse at this stage. > > > > It is assumed that the pc has never booted properly since the problem first > > started and if this is the case, try booting with the WinMe Startup (floppy) > > disk and at the > > A:\> prompt, type "scanreg /restore" (no quotes and note the space between > > the g and /) Press Return and follow the screen prompts, selecting the last > > "Good" date. Remember to remove the floppy BEFORE you tell the pc to > > re-boot! > > > > Mart > > > > > > > > "Jackpine" <Jackpine@discussions.microsoft.com> wrote in message > > news:3C4F093A-F6AD-44BE-942D-3044FD4C6EAD@microsoft.com... > > >I am aksking for help on behalf of my friend whose PC is giving him big > > >time > > > trouble. I don't know what he did, but when he tries to reboot normally, > > > a > > > blue screen appears with the message Windows Protection Error. He can > > > boot > > > into Safe Mode, but there are no desktop icons, not event the Start icon > > > or > > > clock. Nothing except his wallpaper. Can he do a Windows ME repair > > > installation? What else can he try? Without the Start icon, he can't > > > even > > > go into Run, msconfig. > > > > > > Any help would be greatly appreciated. Thanks. > > > -- > > > Not all those who wander are lost. > > > > > > J. R. R. Tolkein > > > > > >
Guest Mart Posted March 19, 2008 Posted March 19, 2008 Re: PC boots in Safe Mode, but no desktop icons Jackpine wrote :- > Nothing works. Any other suggestions? OK, let's take your reply one step at a time :- > Well, the computer wouldn't reboot with the startup disc. Do you mean "reboot" or do you really mean "boot" i.e. from a 'cold start'? More details please, like - error reports? - what happened next? - etc.? But then, ASS-U-ME ing the startup disc works on another pc (ie it isn't faulty) then that suggests the 'boot order' needs resetting in the BIOS to enable the floppy drive to be accessed first - before the C: drive. However!! .... > We selected option 1 and got the blue screen and > message Windows Protection Error. Restart computer. I ASS-U-ME you must have been pressing the F8 key (in an attempt to boot into Safe Mode?) and are now alluding to the Menu screen where option 1 is for "Normal". If so, you are still trying to boot into Normal Mode. Option 3 is Safe Mode. > At one point, we were able to get to A:> drive. More details of how you got there would be useful. Either your startup floppy disk is faulty (or not a *WinMe* startup floppy disk) or you *appear* to be suggesting that you somehow actually managed to get into Windows. If that really was the case, were you in Normal or Safe Mode? As a matter of interest, immediately before your friend's computer went faulty, had it been working quite normally - or is there something he's not telling you? I suspect that I can small a red herring swimming about somewhere. Until you are able to boot with your Startup disk, or give some more meaningful error descriptions, reports of 'nothing works' are not helpful. Mart "Jackpine" <Jackpine@discussions.microsoft.com> wrote in message news:463E0701-E434-4A82-BBA5-3214E465CC35@microsoft.com... > Well, the computer wouldn't reboot with the startup disc. We selected > option > 1 and got the blue screen and message Windows Protection Error. Restarty > computer. At one point, we were able to get to A:> drive. After typing > in > the command startreg /restore, we hit Enter and got a message saying Bad > Command or File. Nothing works. Any other suggestions? > -- > Not all those who wander are lost. > > J. R. R. Tolkein > > > "Jackpine" wrote: > >> No, he hasn't tried a Windows ME repair installation. I created a WinME >> Startup disc. We will try to reboot this evening. Then we will try the >> "scanreg /restore." I will report on results. Thanks for giving us a >> path >> forward. >> -- >> Not all those who wander are lost. >> >> J. R. R. Tolkein >> >> >> "Mart" wrote: >> >> > Let's hope he hasn't already tried "a Windows ME repair installation" >> > yet! >> > If so, could make things a lot worse at this stage. >> > >> > It is assumed that the pc has never booted properly since the problem >> > first >> > started and if this is the case, try booting with the WinMe Startup >> > (floppy) >> > disk and at the >> > A:\> prompt, type "scanreg /restore" (no quotes and note the space >> > between >> > the g and /) Press Return and follow the screen prompts, selecting the >> > last >> > "Good" date. Remember to remove the floppy BEFORE you tell the pc to >> > re-boot! >> > >> > Mart >> > >> > >> > >> > "Jackpine" <Jackpine@discussions.microsoft.com> wrote in message >> > news:3C4F093A-F6AD-44BE-942D-3044FD4C6EAD@microsoft.com... >> > >I am aksking for help on behalf of my friend whose PC is giving him >> > >big >> > >time >> > > trouble. I don't know what he did, but when he tries to reboot >> > > normally, >> > > a >> > > blue screen appears with the message Windows Protection Error. He >> > > can >> > > boot >> > > into Safe Mode, but there are no desktop icons, not event the Start >> > > icon >> > > or >> > > clock. Nothing except his wallpaper. Can he do a Windows ME repair >> > > installation? What else can he try? Without the Start icon, he >> > > can't >> > > even >> > > go into Run, msconfig. >> > > >> > > Any help would be greatly appreciated. Thanks. >> > > -- >> > > Not all those who wander are lost. >> > > >> > > J. R. R. Tolkein >> > >> > >> >
Guest webster72n Posted March 19, 2008 Posted March 19, 2008 Re: PC boots in Safe Mode, but no desktop icons "Jackpine" <Jackpine@discussions.microsoft.com> wrote in message news:463E0701-E434-4A82-BBA5-3214E465CC35@microsoft.com... > Well, the computer wouldn't reboot with the startup disc. We selected option > 1 and got the blue screen and message Windows Protection Error. Restarty > computer. At one point, we were able to get to A:> drive. After typing in > the command startreg /restore, Isn't it 'scanreg /restore', instead of 'startreg /restore'? <H>. > we hit Enter and got a message saying Bad > Command or File. Nothing works. Any other suggestions? > -- > Not all those who wander are lost. > > J. R. R. Tolkein > > > "Jackpine" wrote: > > > No, he hasn't tried a Windows ME repair installation. I created a WinME > > Startup disc. We will try to reboot this evening. Then we will try the > > "scanreg /restore." I will report on results. Thanks for giving us a path > > forward. > > -- > > Not all those who wander are lost. > > > > J. R. R. Tolkein > > > > > > "Mart" wrote: > > > > > Let's hope he hasn't already tried "a Windows ME repair installation" yet! > > > If so, could make things a lot worse at this stage. > > > > > > It is assumed that the pc has never booted properly since the problem first > > > started and if this is the case, try booting with the WinMe Startup (floppy) > > > disk and at the > > > A:\> prompt, type "scanreg /restore" (no quotes and note the space between > > > the g and /) Press Return and follow the screen prompts, selecting the last > > > "Good" date. Remember to remove the floppy BEFORE you tell the pc to > > > re-boot! > > > > > > Mart > > > > > > > > > > > > "Jackpine" <Jackpine@discussions.microsoft.com> wrote in message > > > news:3C4F093A-F6AD-44BE-942D-3044FD4C6EAD@microsoft.com... > > > >I am aksking for help on behalf of my friend whose PC is giving him big > > > >time > > > > trouble. I don't know what he did, but when he tries to reboot normally, > > > > a > > > > blue screen appears with the message Windows Protection Error. He can > > > > boot > > > > into Safe Mode, but there are no desktop icons, not event the Start icon > > > > or > > > > clock. Nothing except his wallpaper. Can he do a Windows ME repair > > > > installation? What else can he try? Without the Start icon, he can't > > > > even > > > > go into Run, msconfig. > > > > > > > > Any help would be greatly appreciated. Thanks. > > > > -- > > > > Not all those who wander are lost. > > > > > > > > J. R. R. Tolkein > > > > > > > > >
Guest Mart Posted March 19, 2008 Posted March 19, 2008 Re: PC boots in Safe Mode, but no desktop icons > Isn't it 'scanreg /restore', instead of 'startreg /restore'? <H>. Well spotted, Harry. I missed that myself in Jackpine's later post. He got it right the first time around <g>. But it would certainly explain the "Bad Command or File" report. We'll have to wait for Jp's response. Mart "webster72n" <webster72n@gmail.com> wrote in message news:uHk5fngiIHA.1204@TK2MSFTNGP03.phx.gbl... > > "Jackpine" <Jackpine@discussions.microsoft.com> wrote in message > news:463E0701-E434-4A82-BBA5-3214E465CC35@microsoft.com... >> Well, the computer wouldn't reboot with the startup disc. We selected > option >> 1 and got the blue screen and message Windows Protection Error. Restarty >> computer. At one point, we were able to get to A:> drive. After typing > in >> the command startreg /restore, > > Isn't it 'scanreg /restore', instead of 'startreg /restore'? <H>. > >> we hit Enter and got a message saying Bad >> Command or File. Nothing works. Any other suggestions? >> -- >> Not all those who wander are lost. >> >> J. R. R. Tolkein >> >> >> "Jackpine" wrote: >> >> > No, he hasn't tried a Windows ME repair installation. I created a >> > WinME >> > Startup disc. We will try to reboot this evening. Then we will try >> > the >> > "scanreg /restore." I will report on results. Thanks for giving us a > path >> > forward. >> > -- >> > Not all those who wander are lost. >> > >> > J. R. R. Tolkein >> > >> > >> > "Mart" wrote: >> > >> > > Let's hope he hasn't already tried "a Windows ME repair installation" > yet! >> > > If so, could make things a lot worse at this stage. >> > > >> > > It is assumed that the pc has never booted properly since the problem > first >> > > started and if this is the case, try booting with the WinMe Startup > (floppy) >> > > disk and at the >> > > A:\> prompt, type "scanreg /restore" (no quotes and note the space > between >> > > the g and /) Press Return and follow the screen prompts, selecting >> > > the > last >> > > "Good" date. Remember to remove the floppy BEFORE you tell the pc to >> > > re-boot! >> > > >> > > Mart >> > > >> > > >> > > >> > > "Jackpine" <Jackpine@discussions.microsoft.com> wrote in message >> > > news:3C4F093A-F6AD-44BE-942D-3044FD4C6EAD@microsoft.com... >> > > >I am aksking for help on behalf of my friend whose PC is giving him > big >> > > >time >> > > > trouble. I don't know what he did, but when he tries to reboot > normally, >> > > > a >> > > > blue screen appears with the message Windows Protection Error. He > can >> > > > boot >> > > > into Safe Mode, but there are no desktop icons, not event the Start > icon >> > > > or >> > > > clock. Nothing except his wallpaper. Can he do a Windows ME >> > > > repair >> > > > installation? What else can he try? Without the Start icon, he > can't >> > > > even >> > > > go into Run, msconfig. >> > > > >> > > > Any help would be greatly appreciated. Thanks. >> > > > -- >> > > > Not all those who wander are lost. >> > > > >> > > > J. R. R. Tolkein >> > > >> > > >> > > > >
Guest Jackpine Posted March 20, 2008 Posted March 20, 2008 Re: PC boots in Safe Mode, but no desktop icons We did try scanreg /restore, not startreg /restore as incorrectly typed in my last post. Sorry. I am going to my friend's place after work today to do some more testing. I will take careful notes of what we do and of the results. -- Not all those who wander are lost. J. R. R. Tolkein "Mart" wrote: > > Isn't it 'scanreg /restore', instead of 'startreg /restore'? <H>. > > Well spotted, Harry. I missed that myself in Jackpine's later post. He got > it right the first time around <g>. But it would certainly explain the "Bad > Command or File" report. > > We'll have to wait for Jp's response. > > Mart > > > > "webster72n" <webster72n@gmail.com> wrote in message > news:uHk5fngiIHA.1204@TK2MSFTNGP03.phx.gbl... > > > > "Jackpine" <Jackpine@discussions.microsoft.com> wrote in message > > news:463E0701-E434-4A82-BBA5-3214E465CC35@microsoft.com... > >> Well, the computer wouldn't reboot with the startup disc. We selected > > option > >> 1 and got the blue screen and message Windows Protection Error. Restarty > >> computer. At one point, we were able to get to A:> drive. After typing > > in > >> the command startreg /restore, > > > > Isn't it 'scanreg /restore', instead of 'startreg /restore'? <H>. > > > >> we hit Enter and got a message saying Bad > >> Command or File. Nothing works. Any other suggestions? > >> -- > >> Not all those who wander are lost. > >> > >> J. R. R. Tolkein > >> > >> > >> "Jackpine" wrote: > >> > >> > No, he hasn't tried a Windows ME repair installation. I created a > >> > WinME > >> > Startup disc. We will try to reboot this evening. Then we will try > >> > the > >> > "scanreg /restore." I will report on results. Thanks for giving us a > > path > >> > forward. > >> > -- > >> > Not all those who wander are lost. > >> > > >> > J. R. R. Tolkein > >> > > >> > > >> > "Mart" wrote: > >> > > >> > > Let's hope he hasn't already tried "a Windows ME repair installation" > > yet! > >> > > If so, could make things a lot worse at this stage. > >> > > > >> > > It is assumed that the pc has never booted properly since the problem > > first > >> > > started and if this is the case, try booting with the WinMe Startup > > (floppy) > >> > > disk and at the > >> > > A:\> prompt, type "scanreg /restore" (no quotes and note the space > > between > >> > > the g and /) Press Return and follow the screen prompts, selecting > >> > > the > > last > >> > > "Good" date. Remember to remove the floppy BEFORE you tell the pc to > >> > > re-boot! > >> > > > >> > > Mart > >> > > > >> > > > >> > > > >> > > "Jackpine" <Jackpine@discussions.microsoft.com> wrote in message > >> > > news:3C4F093A-F6AD-44BE-942D-3044FD4C6EAD@microsoft.com... > >> > > >I am aksking for help on behalf of my friend whose PC is giving him > > big > >> > > >time > >> > > > trouble. I don't know what he did, but when he tries to reboot > > normally, > >> > > > a > >> > > > blue screen appears with the message Windows Protection Error. He > > can > >> > > > boot > >> > > > into Safe Mode, but there are no desktop icons, not event the Start > > icon > >> > > > or > >> > > > clock. Nothing except his wallpaper. Can he do a Windows ME > >> > > > repair > >> > > > installation? What else can he try? Without the Start icon, he > > can't > >> > > > even > >> > > > go into Run, msconfig. > >> > > > > >> > > > Any help would be greatly appreciated. Thanks. > >> > > > -- > >> > > > Not all those who wander are lost. > >> > > > > >> > > > J. R. R. Tolkein > >> > > > >> > > > >> > > > > > > > > >
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