updates not being recognized

[Guest smudger]

Hi - bit new to this so apologies if in wrong place! Am running windows xp

home fine but lately when i install updates all goes well and then a short

while later the update "shield" appears again to say i have further updates!

Went onto ms website and checked my updates - had installed same update 4

times but the little yellow update shield is still showing to install again!

Have tried re-booting after update but still keeps coming back - only thing i

can think off is i am now running Bitdefender virus/spyware - could this be

interfering with it? None of the controls for Bitdefender mention blocking

the ms site or updates - might not be this but cannot think of anything else

i have different!

Any help gratefully received! Thanks alot

[Guest PD43]

Re: updates not being recognized

 

smudger <smudger@discussions.microsoft.com> wrote:

>Hi - bit new to this so apologies if in wrong place!

 

Here's the right place:

 

microsoft.public.windowsupdate

[Guest PA Bear [MS MVP]]

Re: updates not being recognized

 

Which update?

==================

Windows Update Says the update is still needed

http://www3.telus.net/dandemar/needagain.htm

 

How to troubleshoot Windows Update or Microsoft Update when you are

repeatedly offered an update:

http://support.microsoft.com/kb/910339

==================

Tip: Temporarily disable real-time protection by your anti-virus and/or

anti-spyware applications (e.g., CounterSpy, Spysweeper, Spybot Tea Timer,

AVG Anti-Spyware) and/or any third-party firewall (e.g., ZA) before

attempting to install the update(s). If you disable the third-party

firewall, make certain that you enable the Windows Firewall!

=====================

How to troubleshoot Windows Update, Microsoft Update, and Windows Server

Update Services installation issues:

http://support.microsoft.com/?kbid=906602

 

1. See the "Need more help? Tell us what problem you are having" section of

http://support.microsoft.com/?scid=ph;en-us;6527

 

2. You cannot install some updates or programs

http://support.microsoft.com/default.aspx?scid=kb;en-us;822798

 

3a. Check Windowsupdate.log (%windir%\Windowsupdate.log) for errors

associated with the download/install.

 

How to read the Windowsupdate.log file

http://support.microsoft.com/kb/902093

 

3b. Compare errors to those listed here:

http://www.bleepingcomputer.com/blogs/mowgreen/index.php?showentry=1122

and/or go to http://windowsupdate.microsoft.com > click on Help and Support

link in left pane > Solve problems on your own.

 

4. Windows Update Checklist:

http://www3.telus.net/dandemar/updtcl.htm

 

5. Windows Update-specific newsgroup:

http://news://msnews.microsoft.com/microsoft.public.windowsupdate

 

Archive of Windows Update newsgroup:

http://groups-beta.google.com/group/microsoft.public.windowsupdate

--

~Robear Dyer (PA Bear)

MS MVP-IE, Mail, Security, Windows Desktop Experience - since 2002

AumHa VSOP & Admin http://aumha.net

DTS-L http://dts-l.net/

 

 

smudger wrote:

> Hi - bit new to this so apologies if in wrong place! Am running windows xp

> home fine but lately when i install updates all goes well and then a short

> while later the update "shield" appears again to say i have further

> updates!

> Went onto ms website and checked my updates - had installed same update 4

> times but the little yellow update shield is still showing to install

> again!

> Have tried re-booting after update but still keeps coming back - only

> thing

> i can think off is i am now running Bitdefender virus/spyware - could this

> be interfering with it? None of the controls for Bitdefender mention

> blocking the ms site or updates - might not be this but cannot think of

> anything else i have different!

> Any help gratefully received! Thanks alot