Shared Fax

[Guest peerless]

I am running the shared fax service on Windows Server 2003 R2 Standard. The

environment includes 1 Windows 2003 Terminal Server and also about 50 Windows

XP clients. When the clients fax from the desktop it ignores all dialing

rules and uses whatever they enter. If they use an Outlook contact it too

ignores the dialing rules set on the server. Is there a way to apply dialing

rules to any fax sent through the server? I only ask because I need 9 to

dial for a line and then 1 for any number dialed.

[Guest David Shen [MSFT]]

RE: Shared Fax

 

Dear Customer,

 

Thank you for posting in newsgroup.

 

According to the post, I know this is Share FAX issue with different

dialing rules on the Windows Server 2003 R2 Standard Server. If I have any

misunderstanding, please feel free to let me know.

 

Before we move on, please collect some information for the further analysis.

 

Information Needed:

======================

 

1. What configuration did you configure in the dialing rules?

 

2. Which user account did you use to configure the dialing rules?

 

3. Does this issue exist for all users or just some specific users?

 

4. Did you install the FAX service on the Windows Server 2003 Terminal

Server for all the clients to run?

 

Analysis:

=============

 

By default, the Fax service runs under the system account, so per-user

settings are not available to it.

 

To narrow down the issue, I would like to suggest that you perform the

following test.

 

Please do as follows:

=======================

 

1. Log on the FAX service management console with the administrator and

configure a dialing rule, and then please check if you may send a fax with

the new dialing rule.

 

2. Please log on to the terminal server with the administrator credential

with RDP, and then test if you may send a fax with the new dialing rule in

the terminal session.

 

3. If it works, the issue should not be related to the terminal server.

Please log on to the terminal server with other user account with RDP, and

then test if you can send a fax with the dialing rule that was created by

administrator.

 

Reference:

============

 

Fax Service Does Not Use Dialing Rule Calling Card Information

http://support.microsoft.com/kb/239888

 

I look forward to your reply and thank you for your time.

 

David Shen

Microsoft Online Partner Support

[Guest David Shen [MSFT]]

RE: Shared Fax

 

Dear Customer,

 

How's everything going?

 

I'm wondering if the suggestion has helped or if you have any further

questions. Please feel free to respond to the newsgroups if I can assist

further.

 

 

David Shen

Microsoft Online Partner Support

[Guest peerless]

RE: Shared Fax

 

I've tried what you said but the dialing rules from any machine outside of

the actual fax server just ignore dialing rules on the server. When

generating a fax from the server it works fine. The second I login to

another machine and use the shared fax printer it will send the fax to the

fax server but the dialing rules are ignored.

 

"David Shen [MSFT]" wrote:

> Dear Customer,

>

> How's everything going?

>

> I'm wondering if the suggestion has helped or if you have any further

> questions. Please feel free to respond to the newsgroups if I can assist

> further.

>

>

> David Shen

> Microsoft Online Partner Support

>

>

[Guest peerless]

RE: Shared Fax

 

I've tried everything I can find. I've even made sure that the numbers in

contacts are the full canonical number. Still the dialing rules are not used

on the fax server.

 

"David Shen [MSFT]" wrote:

> Dear Customer,

>

> How's everything going?

>

> I'm wondering if the suggestion has helped or if you have any further

> questions. Please feel free to respond to the newsgroups if I can assist

> further.

>

>

> David Shen

> Microsoft Online Partner Support

>

>

[Guest David Shen [MSFT]]

RE: Shared Fax

 

Dear Customer,

 

Thanks for your reply.

 

Based on the description and the research, here is some information which

may be helpful for you.

 

Analysis and Suggestions:

========================

 

Possible issue: Client side issue

 

This behavior can occur if you did not use the canonical format (Country

code + [Area code] Telephone number) when you typed the telephone number in

the Business Fax box in the contact. The Dialing Rules functionality does

not process telephone numbers that are not in the canonical format.

 

To work around this issue, please configure Microsoft Outlook to

automatically enter the telephone numbers in the canonical format.

 

Please Note: Complete both of the procedures that are described in this

section on all Outlook clients that use the Contact list for faxing.

 

1. Start Outlook, and then open the Contact list.

 

2. Click Call Contact on the Actions menu, and then click New Call.

(Alternatively, press CTRL+SHIFT+D)

 

3. Click Dialing Options, and then click to select the Automatically add

country code to local phone numbers check box.

 

4. Click OK, and then click Close.

 

When you type new telephone numbers in the Contact list, they are displayed

in the canonical format. Because the country code is present in the

telephone number, Shared Fax Service uses the Dialing Rules functionality

when it dials the telephone number.

 

To convert existing contact telephone numbers to the canonical format:

 

1. Open the Contacts list.

 

2. Click Import and Export on the File menu.

 

3. After the Import Export Wizard starts, click Export to file under Choose

Action to perform, and then click Next.

 

4. Click Comma Separated Values (Windows) under Create a file type, and

then click Next.

 

5. Click Contacts under Select a folder to export from, and then click Next.

 

6. Type a folder name and a file name, and then click Next.

 

7. Review the settings and click Finish.

 

8. After you export the file, click Import and Export on the File menu.

 

9. After the Import Export Wizard starts, click Import from another program

or file under Choose Action to perform, and then click Next.

 

10. Click Comma Separated Values (Windows) under Select the file type to

import from, and then click Next.

 

11. Type the path and the file name that you used in step 6, click Replace

duplicates with items imported, and then click Next.

 

12. Click the contact list that you are updating under Select Destination

folder, and then click Next.

 

13. Review the settings and click Finish.

 

14. After the import procedure has completed, verify that the contacts

contain the telephone numbers in canonical format.

 

Possible issue: Server side

 

It is possible that if we set the dialing rule on the Windows Server 2003

to be applied to all faxes from all the workstations so that we do not need

to create the dialing rules on all our clients.

 

When a fax is sent from client machine to server machine, always server

side dialing rules will be applied and the translated (actually dialed)

number will not be shown to the user.

 

However, in the client-server scenario, since dialing rules are applied at

server side, calling card information will not be used. This is because fax

runs as network service and calling cards are configured in user's context.

Only the rules that are configured in General and Area code Rules section

will be applied in the dialing rules option page.

 

For your scenario, since Calling card section is not used in client server

scenario, if the requirement is to only to add prefix before the number

then this can be achieved using General section itself.

 

Enter the Account number and Pin next to "To access an outside line for

long-distance calls, dial" text box. The number will be dialed before

dialing STD (long distance) & international calls.

 

For example, assume that you are in US and your number is +1 (country code)

222 (area code) 333 4444. You want to make a long distance cal for number

+1 (555) 666 7777. The phone system requires you dial a "9" at the very

beginning to initiate a long distance call. Then, it continues requesting

you to dial carrier code 757, then the telephone number. So, please confirm

the eventually number that the system dialed is 9 757 1 555 666 7777.

 

If this is the case, we could achieve it by using the server side dialing

rule.

 

1. On the Windows server, open Control Panel -> Phone and Modem Options

 

2. In the Dial Rules, Please edit "My Location"

 

3. In the General tab, please input 9 after "To access an outside line for

long-distance calls, dial"

(Here, 9 is the number in above example, you may change it to your own code)

 

4. Please input 757 after "Use this carrier code to make long-distance

calls"

 

Hope it helps.

 

Thanks for your time.

 

David Shen

Microsoft Online Partner Support

[Guest David Shen [MSFT]]

RE: Shared Fax

 

Dear Customer,

 

I'd like to check how things are going. Did you have the chance to try the

troubleshooting steps? If you have any other questions, please do not

hesitate to let me know. I look forward to your further updates.

 

David Shen

Microsoft Online Partner Support