Cannot load

[mjb71]

Hi Can anyone help?

I am on a wireless home network that I share with my girlfriend.

We both are having problems with https websites.

I noticed this on ebay. We can load the main screen, get the sign in screen, but it cannot get past the log in screen which is https.

Also happens on googlemail. We can log in but cannot read or send messages.

 

Also, we both have IE7 and latest firefox, and they both have the same problems.

 

Any ideas?

 

Cheers

Mark

[TechAdvance]

Try starting IE7 in no addons mode

 

Right-click on the blue IE desktop icon and select Start without Add-ons; or

 

Start > (All) Programs > Accessories > System Tools > Internet Explorer (No

add-ons).

 

Or try lowering your IE privacy to medium

[danzil]

good advice techadvance

danzil

[mjb71]

Hi

 

It still doesn't work in no add-ons mode.

 

 

My default browser is Firefox, so would an option in IE be the problem?

I'm no expert, but I thought it might be something more than an option that needs changing.

 

I thought it might be a firewall or a router problem.

 

Anymore suggestions would be greatly appreciated.

 

Cheers

Mark

[danzil]

have you tried it in internet explorer yet

have you reset mozilla defaults yet.

download crap cleaner and run that as well to remove any annoying temp files,,,,,http://www.ccleaner.com

danzil

[mjb71]

Yes to IE

Yes to Firefox

I use crap cleaner on a regular basis and did it earlier today.

Same result.

 

But why would changing settings on my laptop in either IE of FF, let my girlfriends laptop get onto secure sites?

 

That's why I think its something more than a setting on either machine.

 

Mark

[TechAdvance]

Were trying every possible avenue, you have to understand its not easy to diagnose a problem like this as theres many factors.

 

Try these:

 

Make sure that the SSL port (port 443) is open on your network/firewall (if you have any). There are many different Firewall/Network products, so we can't give step-by-step instructions.

 

 

Verify that the Date and Time Settings on Your Computer Are Correct: Because SSL certificates have an expiry date, if the date on your computer isn't correct, it may prevent you from connecting to secure sites.

 

 

If you have the windows CD try repairing windows

 

 

One more thing to try, check to see if FIPS compliant encryption algorythms were enabled or not. I have found that enabling this feature will often cause HTTPS sites not to load, and report a DNS error. To check this option go to

 

Control Panel - Administrative tools - Local Security Settings

 

Open up Local Policies - Security Options

 

Verify that "System Cryptogrophy: Use FIPS compliant algorythms for encryption" is set to disabled.

[mjb71]

Hi

 

I opened up Cpanel - Administrative Tools, but there was no Local Security Settings.

 

I only have the following shortcuts:

 

Component Services

Computer management

Data Sources (ODBC)

Event Viewer

Microsoft .NET Framework 1.1 Configuration

Microsoft .NET Framework 1.1 Wizard

Performance

Services

 

 

Also, I tried to get my PSP to log into my ebay account and it does!!! So does that mean its not a router problem?

 

My heads spinning with all this!!!!

 

Cheers

Mark

[TechAdvance]

Control Panel - Administrative tools - Local Security policy

 

Open up Local Policies - Security Options

 

Verify that "System Cryptogrophy: Use FIPS compliant algorythms for encryption" is set to disabled

[TechAdvance]

maybe you got confused with "Local Security Settings" once you open local security policys the screen is called the latter

 

http://img225.imageshack.us/img225/3029/lookty7.jpg

[TechAdvance]

Ah you have XP home right?

 

Its not on there....:/ searching for a fix will post tomorrow

[mjb71]

yes. cheers

[danzil]

i look forward to his next post,let me know if i can help in any way

have you checked firewall and router ports.

regards

danzil

[mjb71]

Cheers danzil....

 

Wouldn't know where to start or what to look for!!

 

Mark

[TechAdvance]

i recommend you run this software

 

http://www.superantispyware.com/

 

Get the free version update it and run it on full scan (make sure you have no programs running)<<V important

This will remove any MALWARE that you might have on your pc that might cause these types of pages not to load

 

If you can, cable your internet straight to your PC so you can see if it is a router/modem/firewall problem so we can eliminate it

 

Theres soooooooo many variables on why you cant view HTTPS we need to start eliminating them

You wont be able to access "local security policys" because XP home is too basic

 

Disable all your firewalls (Windows and any others you might have loaded and stop any security you have running)

 

I think if you cable your internet straight to your PC it will work, did you try opening port 443?

 

If you have MSN i can do remote assistance its a lot easier to diagnose the problem this way....

 

Also do you get a certificate page load when trying to visit these pages? OR does it timeout?

let me know thanks

[danzil]

tech

if he does indeed have a virus or some nasties.remote assitance is the best way to get infected yourself.

also if this guy does not know how to open ports then how is his router gonna allow remote assitance??? thats if he has a router

 

lets start with this

what router do you have,what is your default gateway. start>control panel>network connections>local area connection,. right click it then click properties click status then find the ip of your default gateway.

tyoe this into your internet explorer address bar ie 192.168.1.1

you will be prompted for a uername and password try admin and admin

if you can or cannot login let me know i cannot help you from here until i know your setup..make of router modem will help

regards

danzil

[mjb71]

Hi

 

I connected my laptop direct to the router & ran the scanner. It picked up a few things which it deleted and then re-booted.

 

Still no luck though!

 

To answer your other question, when I try to load these pages it just times itself out.

 

Mark

[mjb71]

tech

if he does indeed have a virus or some nasties.remote assitance is the best way to get infected yourself.

also if this guy does not know how to open ports then how is his router gonna allow remote assitance??? thats if he has a router

 

lets start with this

what router do you have,what is your default gateway. start>control panel>network connections>local area connection,. right click it then click properties click status then find the ip of your default gateway.

tyoe this into your internet explorer address bar ie 192.168.1.1

you will be prompted for a uername and password try admin and admin

if you can or cannot login let me know i cannot help you from here until i know your setup..make of router modem will help

regards

danzil

I have a Cable & Wireless ADSLR10CW3XI router, which I've had for about 11 months.

Default Gateway 192.168.16.1 - I can log in!

[TechAdvance]

"I connected my laptop direct to the router & ran the scanner. It picked up a few things which it deleted and then re-booted"

 

How about direct to your modem?

[mjb71]

I don't have a modem. My router replaced my modem, when I went wireless last year.

 

Mark

[danzil]

http://www.ewido.com scan with that

and http://www.trendmicro.com scan with that also.....

regards

danzil

[mjb71]

Ran them both. Both found a couple of things.

 

Still cannot load the pages.

 

Mark

[RandyL]

Hi people. I know I'm just jumping in here. Sorry. I,m also probably way off base. Although I know practically nothing about networking it does seem the most likely cause if the scans are clean.

 

Are there any Norton products installed? System Works or Security Suite which might also have a software firewall?

 

Is SSL 1,2 and 3 enabled in IE and Firefox?

 

Just guessing. Stay with the posters ideas. Just thought I would try to add minimal info. A thread this long I probably missed a lot that was already stated.

 

RandyL

[danzil]

ok try ceaering IE down to bare basics......clear ssl state,, check he ssl setting like RandyL said.

what add ons do you have running,,have you tried adding the url to your trusted site...

i will look into a fix and post back

regards

danzil

[noibauten]

I have the exact same problem.

 

I use vista 32 bits, linksys router. Https load with Firefox but not with IE7.

I have no spywares, tried with no-add ons, still no luck.

My anti-virus is AVG.