an extra empty print job for each print job

[Guest wim.wauters@unisoftdesign.co.uk]

Hi all,

 

I have a remote site which has this very consistent problem:

they can print on their WASP lable printer fine (it runs off of one of

the PCs),

but when trying to print to their local printer (an HP 2600n, through

a TCP/IP port),

they keep getting an extra print jobs:

- which are empty

- first one can't be deleted

- first one stalls the PC's printer queue and the printer itself

 

Restarting the spooler clears the problematic first empty print job,

but my long suffering network users don't get access to windows

services...so they end up rebooting their PC instead.

 

The local printers can't be reached directly from the terminal server,

as this would require investing in a VPN endpoint. They are not

getting a windows 2008 server neither (to run a TS gateway).

 

Since the label printer works fine, I reckon the HP2600n should too.

HP support is coming up blank so far.

 

Anybody else out there came across this empty print job problem?

 

 

WFR,

Wim Wauters

UnisoftDesign.co.uk

 

IT sysadmin

[Guest Vera Noest [MVP]]

Re: an extra empty print job for each print job

 

Do you mean a HP Color LaserJet 2600n? If so, the driver for that

model is not compatible with TS. That explains why it crashes the

spooler.

 

If you mean another model, check here for a compatible driver:

 

HP Printers Supported in Citrix MetaFrame Presentation and Terminal

Server Environments

http://h20000.www2.hp.com/bizsupport/TechSupport/Document.jsp?

objectID=c00213455

 

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

wim.wauters@unisoftdesign.co.uk wrote on 20 mar 2008 in

microsoft.public.windows.terminal_services:

> Hi all,

>

> I have a remote site which has this very consistent problem:

> they can print on their WASP lable printer fine (it runs off of

> one of the PCs),

> but when trying to print to their local printer (an HP 2600n,

> through a TCP/IP port),

> they keep getting an extra print jobs:

> - which are empty

> - first one can't be deleted

> - first one stalls the PC's printer queue and the printer itself

>

> Restarting the spooler clears the problematic first empty print

> job, but my long suffering network users don't get access to

> windows services...so they end up rebooting their PC instead.

>

> The local printers can't be reached directly from the terminal

> server, as this would require investing in a VPN endpoint. They

> are not getting a windows 2008 server neither (to run a TS

> gateway).

>

> Since the label printer works fine, I reckon the HP2600n should

> too. HP support is coming up blank so far.

>

> Anybody else out there came across this empty print job problem?

>

>

> WFR,

> Wim Wauters

> UnisoftDesign.co.uk

>

> IT sysadmin

[Guest wim.wauters@unisoftdesign.co.uk]

Re: an extra empty print job for each print job

 

Thanks Vera,

 

 

it works fine if the terminal user is an administrator, but we get

this printing bug for users only. It seems to me HP can't be bothered

to fix this bug with the 2600n driver :-)

 

Thanks for the link to the HP website with "supported" (i.e. bug-

free :-) ) terminal server printers. It seems they fixed the problems

with the 2600n by creating the 2605n :-)

 

 

--

With Friendly Regards,

Wim Wauters

T/A Unisoft Design

 

http://www.UnisoftDesign.co.uk

 

Tel. +44 870 1660 724

 

Fax. +44 0870 9162 101

 

========================================================

[Guest Vera Noest [MVP]]

Re: an extra empty print job for each print job

 

Yes, that's often a symptom of an incompatible driver, especially if

the problem remains even when a test user is given full administrator

priviledges.

Yes, sad as it is that many HP models don't have TS compatible

drivers, HP at least documents this. That's more than most other

printer vendors do.

_________________________________________________________

Vera Noest

MCSE, CCEA, Microsoft MVP - Terminal Server

TS troubleshooting: http://ts.veranoest.net

___ please respond in newsgroup, NOT by private email ___

 

wim.wauters@unisoftdesign.co.uk wrote on 02 apr 2008 in

microsoft.public.windows.terminal_services:

> Thanks Vera,

>

>

> it works fine if the terminal user is an administrator, but we

> get this printing bug for users only. It seems to me HP can't be

> bothered to fix this bug with the 2600n driver :-)

>

> Thanks for the link to the HP website with "supported" (i.e.

> bug- free :-) ) terminal server printers. It seems they fixed

> the problems with the 2600n by creating the 2605n :-)