Guest dm3281 Posted March 21, 2008 Posted March 21, 2008 Hi -- I know this might not be the correct foum, but I was hoping I could get some help. I need to create an SLA for our server environment primarily for our internal departments. Basically, we receive frequent requests to build new servers that may or may not require hardware purchases, software purchases, etc., in addition to laptop deployments etc. Typically, the turnaround is weeks to months depending on the nature of the request. To provide a baseline and guidinance to everyone, I wanted to set the expections so everyone knew that a particular request would take at least x number of days/weeks/months for turnaround. Most of the requests I get folks expect turnaround in a day or so; which is totally unrealistic. Not to mention I have more to do than just deploy/patch a new server/workstation. There are tones of dcoumentation and whatnot that accompanying any new server/workstation deployment. Any assistances, samples, or on-line resources would be great. This request is more of an internal SLA and a customer SLA for services, etc.
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