Anyone got any ideas how to troubleshoot a STOP 0x1000007e code

[Guest Carol Haynes]

I am getting daily (sometimes 2 or 3 times daily) random reboots on my

system and it is getting really frustrating.

 

I used DUMPCHK.EXE to expand the minidump file produced but can't work out

how to stop the problem. I have reproduced the output below.

 

The things I have tried so far are:

 

* Looked up the STOP code on MSKB and there are two entries both related to

resuming from hibernation. I do not use hibernation so that can't be the

problem.

 

* The output below suggests that the sound system may be involved in the

problem as KMIXER, DRMKAUD, SPLITTER and DMUSIC are all part of the MS

Kernel for the audio system. I have uninstalled all my audio drivers and

reinstalled from scratch - they are Audigy ZS2 Platinum Pro drivers. I also

have a Hauppauge TV tuner installed which has audio drivers. Finally I have

SoundTaxi which converts ausdio files (but uses some driver technology to do

its job).

 

* Unlocker is part of a utility that allows files in use to be unlocked when

required (it is a user action so no automated unlocking of files). I have

uninstalled this and left it off my system for a while but it didn't make

any difference so I have now reinstalled it as i find it very useful.

 

* I have uninstalled and reinstalled all my motherboard and graphics card

drivers.

 

* I have removed a second USB disc drive (mentioned in another thread) and

that has removed the probelms with drive page errors appearing in my system

logs.

 

* I have run stress tests on my system which worked flawlessly for hours at

a time (I used nVidia's system stability test and while it was running I

used 4 different AV packages to play DVDs, Video and multiple audio files,

surfed the internet, scanned, printed images etc)

 

* I have run DOS based utilites to test memory and other onboard hardwear -

no problems were shown up.

 

Note apart from the SaveDump entry and other entires during recovery from

the STOP condition there are no other errors appearing my system logs. All

my hardware/software seems to work normally and 95% of the time I can do

anything I want with the system without problems.

 

Any help would be really appreciated

 

TIA

 

Carol Haynes

 

DumpChk output follows:

 

----- 32 bit Kernel Mini Dump Analysis

 

DUMP_HEADER32:

MajorVersion 0000000f

MinorVersion 00000a28

DirectoryTableBase 0b410020

PfnDataBase 82000000

PsLoadedModuleList 8055c700

PsActiveProcessHead 80562818

MachineImageType 0000014c

NumberProcessors 00000002

BugCheckCode 1000007e

BugCheckParameter1 c0000005

BugCheckParameter2 b92a9a1a

BugCheckParameter3 bad0f528

BugCheckParameter4 bad0f224

PaeEnabled 00000001

KdDebuggerDataBlock 8054c2e0

MiniDumpFields 00000dff

 

TRIAGE_DUMP32:

ServicePackBuild 00000200

SizeOfDump 00010000

ValidOffset 0000fffc

ContextOffset 00000320

ExceptionOffset 000007d0

MmOffset 00001068

UnloadedDriversOffset 000010a0

PrcbOffset 00001878

ProcessOffset 000024c8

ThreadOffset 00002728

CallStackOffset 00002980

SizeOfCallStack 00000a74

DriverListOffset 00003688

DriverCount 000000b6

StringPoolOffset 00006c90

StringPoolSize 000019b0

BrokenDriverOffset 00000000

TriageOptions 00000141

TopOfStack bad0f58c

DebuggerDataOffset 000033f8

DebuggerDataSize 00000290

DataBlocksOffset 00008640

DataBlocksCount 00000006

 

 

Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86

compatible

Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700

Debug session time: Fri Mar 21 15:13:23 2008

System Uptime: 0 days 5:49:26

start end module name

804d7000 806e2000 nt Checksum: 001FB950 Timestamp: Wed Feb 28

09:15:54 2007 (45E5484A)

 

Unloaded modules:

a90d6000 a9101000 kmixer.sys Timestamp: unavailable (00000000)

a90d6000 a9101000 kmixer.sys Timestamp: unavailable (00000000)

bac60000 bac66000 UnlockerDriv Timestamp: unavailable (00000000)

a91a1000 a91cc000 kmixer.sys Timestamp: unavailable (00000000)

a92e1000 a930c000 kmixer.sys Timestamp: unavailable (00000000)

a934c000 a9352000 UnlockerDriv Timestamp: unavailable (00000000)

ad71f000 ad74a000 kmixer.sys Timestamp: unavailable (00000000)

b066c000 b0697000 kmixer.sys Timestamp: unavailable (00000000)

b06bf000 b06ea000 kmixer.sys Timestamp: unavailable (00000000)

b25ce000 b25f9000 kmixer.sys Timestamp: unavailable (00000000)

baf3b000 baf3c000 drmkaud.sys Timestamp: unavailable (00000000)

b2699000 b26bc000 aec.sys Timestamp: unavailable (00000000)

ba0f5000 ba102000 DMusic.sys Timestamp: unavailable (00000000)

b2f5f000 b2f6d000 swmidi.sys Timestamp: unavailable (00000000)

bae24000 bae26000 splitter.sys Timestamp: unavailable (00000000)

baae8000 baaf1000 processr.sys Timestamp: unavailable (00000000)

b91c7000 b91cb000 kbdhid.sys Timestamp: unavailable (00000000)

bac08000 bac0d000 Cdaudio.SYS Timestamp: unavailable (00000000)

b91cb000 b91ce000 Sfloppy.SYS Timestamp: unavailable (00000000)

 

Finished dump check

[Guest R. McCarty]

Re: Anyone got any ideas how to troubleshoot a STOP 0x1000007e code

 

Very impressive diagnostic review. Seems like you've covered most of the

common causes. I would suggest you create an alternate account/profile. It

might be an obscure problem with your NTUser.Dat file. It does sound as

if the Sound drivers may be a factor in the reboots. Have you checked the

forums for both Audigy and Hauppauge ? Sometimes you just end up with

a hardware/driver configuration that doesn't play well together. Are both

the

Audigy/TV Tuner PCI Cards ? If so which slots are they loaded into ?

( Count downward from the AGP/PCIexpress slot(s). )

 

"Carol Haynes" <me@privacy.net> wrote in message

news:%23eOYrv2iIHA.1212@TK2MSFTNGP05.phx.gbl...

>I am getting daily (sometimes 2 or 3 times daily) random reboots on my

>system and it is getting really frustrating.

>

> I used DUMPCHK.EXE to expand the minidump file produced but can't work out

> how to stop the problem. I have reproduced the output below.

>

> The things I have tried so far are:

>

> * Looked up the STOP code on MSKB and there are two entries both related

> to resuming from hibernation. I do not use hibernation so that can't be

> the problem.

>

> * The output below suggests that the sound system may be involved in the

> problem as KMIXER, DRMKAUD, SPLITTER and DMUSIC are all part of the MS

> Kernel for the audio system. I have uninstalled all my audio drivers and

> reinstalled from scratch - they are Audigy ZS2 Platinum Pro drivers. I

> also have a Hauppauge TV tuner installed which has audio drivers. Finally

> I have SoundTaxi which converts ausdio files (but uses some driver

> technology to do its job).

>

> * Unlocker is part of a utility that allows files in use to be unlocked

> when required (it is a user action so no automated unlocking of files). I

> have uninstalled this and left it off my system for a while but it didn't

> make any difference so I have now reinstalled it as i find it very useful.

>

> * I have uninstalled and reinstalled all my motherboard and graphics card

> drivers.

>

> * I have removed a second USB disc drive (mentioned in another thread) and

> that has removed the probelms with drive page errors appearing in my

> system logs.

>

> * I have run stress tests on my system which worked flawlessly for hours

> at a time (I used nVidia's system stability test and while it was running

> I used 4 different AV packages to play DVDs, Video and multiple audio

> files, surfed the internet, scanned, printed images etc)

>

> * I have run DOS based utilites to test memory and other onboard

> hardwear - no problems were shown up.

>

> Note apart from the SaveDump entry and other entires during recovery from

> the STOP condition there are no other errors appearing my system logs. All

> my hardware/software seems to work normally and 95% of the time I can do

> anything I want with the system without problems.

>

> Any help would be really appreciated

>

> TIA

>

> Carol Haynes

>

> DumpChk output follows:

>

> ----- 32 bit Kernel Mini Dump Analysis

>

> DUMP_HEADER32:

> MajorVersion 0000000f

> MinorVersion 00000a28

> DirectoryTableBase 0b410020

> PfnDataBase 82000000

> PsLoadedModuleList 8055c700

> PsActiveProcessHead 80562818

> MachineImageType 0000014c

> NumberProcessors 00000002

> BugCheckCode 1000007e

> BugCheckParameter1 c0000005

> BugCheckParameter2 b92a9a1a

> BugCheckParameter3 bad0f528

> BugCheckParameter4 bad0f224

> PaeEnabled 00000001

> KdDebuggerDataBlock 8054c2e0

> MiniDumpFields 00000dff

>

> TRIAGE_DUMP32:

> ServicePackBuild 00000200

> SizeOfDump 00010000

> ValidOffset 0000fffc

> ContextOffset 00000320

> ExceptionOffset 000007d0

> MmOffset 00001068

> UnloadedDriversOffset 000010a0

> PrcbOffset 00001878

> ProcessOffset 000024c8

> ThreadOffset 00002728

> CallStackOffset 00002980

> SizeOfCallStack 00000a74

> DriverListOffset 00003688

> DriverCount 000000b6

> StringPoolOffset 00006c90

> StringPoolSize 000019b0

> BrokenDriverOffset 00000000

> TriageOptions 00000141

> TopOfStack bad0f58c

> DebuggerDataOffset 000033f8

> DebuggerDataSize 00000290

> DataBlocksOffset 00008640

> DataBlocksCount 00000006

>

>

> Windows XP Kernel Version 2600 (Service Pack 2) MP (2 procs) Free x86

> compatible

> Kernel base = 0x804d7000 PsLoadedModuleList = 0x8055c700

> Debug session time: Fri Mar 21 15:13:23 2008

> System Uptime: 0 days 5:49:26

> start end module name

> 804d7000 806e2000 nt Checksum: 001FB950 Timestamp: Wed Feb

> 28 09:15:54 2007 (45E5484A)

>

> Unloaded modules:

> a90d6000 a9101000 kmixer.sys Timestamp: unavailable (00000000)

> a90d6000 a9101000 kmixer.sys Timestamp: unavailable (00000000)

> bac60000 bac66000 UnlockerDriv Timestamp: unavailable (00000000)

> a91a1000 a91cc000 kmixer.sys Timestamp: unavailable (00000000)

> a92e1000 a930c000 kmixer.sys Timestamp: unavailable (00000000)

> a934c000 a9352000 UnlockerDriv Timestamp: unavailable (00000000)

> ad71f000 ad74a000 kmixer.sys Timestamp: unavailable (00000000)

> b066c000 b0697000 kmixer.sys Timestamp: unavailable (00000000)

> b06bf000 b06ea000 kmixer.sys Timestamp: unavailable (00000000)

> b25ce000 b25f9000 kmixer.sys Timestamp: unavailable (00000000)

> baf3b000 baf3c000 drmkaud.sys Timestamp: unavailable (00000000)

> b2699000 b26bc000 aec.sys Timestamp: unavailable (00000000)

> ba0f5000 ba102000 DMusic.sys Timestamp: unavailable (00000000)

> b2f5f000 b2f6d000 swmidi.sys Timestamp: unavailable (00000000)

> bae24000 bae26000 splitter.sys Timestamp: unavailable (00000000)

> baae8000 baaf1000 processr.sys Timestamp: unavailable (00000000)

> b91c7000 b91cb000 kbdhid.sys Timestamp: unavailable (00000000)

> bac08000 bac0d000 Cdaudio.SYS Timestamp: unavailable (00000000)

> b91cb000 b91ce000 Sfloppy.SYS Timestamp: unavailable (00000000)

>

> Finished dump check

>

>

>

[Guest Carol Haynes]

Re: Anyone got any ideas how to troubleshoot a STOP 0x1000007e code

 

 

"R. McCarty" <PcEngWork-NoSpam_@mindspring.com> wrote in message

news:ebE9L22iIHA.2268@TK2MSFTNGP02.phx.gbl...

> Very impressive diagnostic review. Seems like you've covered most of the

> common causes.

 

Thanks.

> I would suggest you create an alternate account/profile. It

> might be an obscure problem with your NTUser.Dat file.

 

I hadn't thought of that. Worth a try - but if it is a hardware/driver

problem it probably won't help much.

> It does sound as

> if the Sound drivers may be a factor in the reboots. Have you checked the

> forums for both Audigy and Hauppauge ? Sometimes you just end up with

> a hardware/driver configuration that doesn't play well together. Are both

> the

> Audigy/TV Tuner PCI Cards ? If so which slots are they loaded into ?

 

The strange thing is I have had this system up and running with the same

hardware and same drivers for nearly a year and the problems have only

emerged in the last couple of weeks. Everything has played together

brilliantly so dar and I have been very happy with the setup.

> ( Count downward from the AGP/PCIexpress slot(s). )

 

Unfortunately I haven't got much scope for moving stuff around as there are

two video cards installed and I need to keep the airflow clear.

 

Cheers

 

Carol

 

PCI Setup:

 

Bus/Dev./Func. Type Class Type Manufacturer Device Name Sub System

Device Vendor Sub System Device Name

00 / 00 / 00 PCI RAM Nvidia Corp C51 Host Bridge ASUSTeK Computer Inc

00 / 00 / 01 PCI RAM Nvidia Corp C51 Memory Controller 0 ASUSTeK

Computer Inc

00 / 00 / 02 PCI RAM Nvidia Corp C51 Memory Controller 1 ASUSTeK

Computer Inc

00 / 00 / 03 PCI RAM Nvidia Corp C51 Memory Controller 5 ASUSTeK

Computer Inc

00 / 00 / 04 PCI RAM Nvidia Corp C51 Memory Controller 4 ASUSTeK

Computer Inc

00 / 00 / 05 PCI RAM Nvidia Corp C51 Host Bridge ASUSTeK Computer Inc

00 / 00 / 06 PCI RAM Nvidia Corp C51 Memory Controller 3 ASUSTeK

Computer Inc

00 / 00 / 07 PCI RAM Nvidia Corp C51 Memory Controller 2 ASUSTeK

Computer Inc

00 / 02 / 00 U06 PCI to PCI Bridge Nvidia Corp C51 PCIe Bridge Nvidia

Corp

00 / 03 / 00 U06 PCI to PCI Bridge Nvidia Corp C51 PCIe Bridge Nvidia

Corp

00 / 04 / 00 U06 PCI to PCI Bridge Nvidia Corp C51 PCIe Bridge Nvidia

Corp

00 / 09 / 00 HT Other Memory Device Nvidia Corp nForce4 Memory

Controller ASUSTeK Computer Inc

00 / 10 / 00 PCI PCI to ISA Bridge Nvidia Corp nForce4 PCI to ISA

Bridge ASUSTeK Computer Inc

00 / 10 / 01 PCI SMBus Controller Nvidia Corp nForce4 SMBus ASUSTeK

Computer Inc

00 / 11 / 00 PCI USB (OHCI) Nvidia Corp nForce4 USB Controller ASUSTeK

Computer Inc

00 / 11 / 01 PCI USB 2.0 (EHCI) Nvidia Corp nForce4 USB 2.0 Controller

ASUSTeK Computer Inc

00 / 15 / 00 PCI Bus Master IDE controller Nvidia Corp nForce4

Parallel ATA Controller ASUSTeK Computer Inc

00 / 16 / 00 PCI IDE (ATA) Nvidia Corp nForce4 Serial ATA Controller

ASUSTeK Computer Inc

00 / 17 / 00 PCI IDE (ATA) Nvidia Corp nForce4 Serial ATA Controller

ASUSTeK Computer Inc

00 / 18 / 00 PCI PCI to PCI Bridge (Subtractive Decode) Nvidia Corp

nForce4 PCI Bridge

00 / 19 / 00 PCI PCI to Other Bridge Nvidia Corp nForce4 Ethernet

Controller ASUSTeK Computer Inc

00 / 22 / 00 U06 PCI to PCI Bridge Nvidia Corp nForce4 PCIe Bridge

00 / 23 / 00 U06 PCI to PCI Bridge Nvidia Corp nForce4 PCIe Bridge

00 / 24 / 00 HT PCI to HOST Bridge Advanced Micro Devices (AMD)

Athlon64/Opteron/Sempron (K8 Family) HyperTransport Technology Configuration

00 / 24 / 01 PCI PCI to HOST Bridge Advanced Micro Devices (AMD)

Athlon64/Opteron/Sempron (K8 Family) Address Map

00 / 24 / 02 PCI PCI to HOST Bridge Advanced Micro Devices (AMD)

Athlon64/Opteron/Sempron (K8 Family) DRAM Controller

00 / 24 / 03 PCI PCI to HOST Bridge Advanced Micro Devices (AMD)

Athlon64/Opteron/Sempron (K8 Family) Miscellaneous Control

02 / 00 / 00 PCI-X Ethernet Marvell Semiconductor (Was: Galileo

Technology Ltd) Yukon 88E8053 PCI-E Gigabit Ethernet Controller (Copper)

ASUSTeK Computer Inc

03 / 00 / 00 PCI-X VGA Controller Nvidia Corp GeForce 7300 GT

04 / 07 / 00 PCI Video Device Conexant Systems CX2388x TV Capture Chip

Hauppauge Computer Works Inc WinTV 88x Video

04 / 07 / 01 PCI Other Multimedia Device Conexant Systems CX2388x TV

Capture Chip Hauppauge Computer Works Inc WinTV 88x Audio

04 / 07 / 02 PCI Other Multimedia Device Conexant Systems CX2388x TV

Capture Chip Hauppauge Computer Works Inc WinTV 88x MPEG Encoder

04 / 07 / 04 PCI Other Multimedia Device Conexant Systems CX2388x TV

Capture Chip Hauppauge Computer Works Inc WinTV 88x IR Decoder

04 / 08 / 00 PCI Audio Device Creative Labs EMU10K2 Audio Chipset (SB

Audigy Series) Creative Labs SB0360 Audigy ZS Platinum Pro 7.1

04 / 08 / 01 PCI Other Creative Labs Audigy Series Gameport Creative

Labs Audigy Series Gameport

04 / 08 / 02 PCI OHCI FireWire Creative Labs Audigy Series Firewire

Controller Creative Labs Audigy 2 Firewire Controller

04 / 11 / 00 PCI OHCI FireWire Texas Instruments (TI) TSB43AB22

1394a-2000 OHCI PHY/Link-Layer Controller ASUSTeK Computer Inc

06 / 00 / 00 PCI-X VGA Controller Nvidia Corp GeForce 7300 GT