When I try to run Malwarebytes, something shuts it down

[shawnh]

Hi Starbuck and everyone (and thanks again Starbuck for the EXCELLENT help on my last issue).

 

New issue on a new computer - when I try to run Malwarebytes, the program automatically shuts down. For starters I have already run GooredFix and OTL just like I did on my last machine as suggested by Starbuck. I've attached the 3 reports.

 

Thanks!

Shawn

GooredFix.txt

OTL.Txt

Extras.Txt

[schrauber]

Hello, shawnh

Welcome to the FreePcHelp Forums. My name is Thomas (Tom is fine), and I will be helping you fixing your problems.

 

 

 

Please take note of some guidelines for this fix:

 

• Refrain from making any changes to your computer including installing/uninstall programs, deleting files, modifying the registry, and running scanners or tools. Doing so could cause changes to the directions I have to give you and prolong the time required. Further more, you should not be taking any advice relating to this computer from any other source throughout the course of this fix.
  
• If you do not understand any step(s) provided, please do not hesitate to ask before continuing. I would much rather clarify instructions or explain them differently than have something important broken.
  
• Even if things appear to be better, it might not mean we are finished. Please continue to follow my instructions and reply back until I give you the "all clean". We do not want to clean you part-way, only to have the system re-infect itself.
  
• Do not start a new topic. The logs that you post should be pasted directly into the reply. Only attach them if requested or if they do not fit into the post.
  
• Please set your system to show all files.
  Click Start, open My Computer, select the Tools menu and click Folder Options.
  Select the View Tab. Under the Hidden files and folders heading, select Show hidden files and folders.
  Uncheck: Hide file extensions for known file types
  Uncheck the Hide protected operating system files (recommended) option.
  Click Yes to confirm.
  

 

 

 

 

 

Viewpoint Manager is considered as foistware instead of malware since it is installed without users approval but doesn't spy or do anything "bad". This changed from what we know in 2006 read this article:

 

http://www.clickz.com/news/article.php/3561546

 

I suggest you remove the program now. Click on start > run > and then paste the following into the "open" field: appwiz.cpl and press OK. From within Add or Remove Programs uninstall the following if they exist: Viewpoint, Viewpoint Manager, Viewpoint Media Player.

 

 

 

 

 

 

http://users.telenet.be/bluepatchy/miekiemoes/images/javaicon.gif Your Java is out of date. Older versions have vulnerabilities that malware can use to infect your system. Please follow these steps to remove older version of Java components and upgrade the application. NOT supported for use in 9x or ME

 

Upgrading Java:

 

• Download the latest version of Java SE Runtime Environment (JRE)JRE 6 Update 20.
  
• Click the "Download" button to the right.
  
• Select your Platform and check the box that says: "I agree to the Java SE Runtime Environment 6 License Agreement.".
  
• Click on Continue.
  
• Click on the link to download Windows Offline Installation (jre-6u20-windows-i586.exe) and save it to your desktop. Do NOT use the Sun Download Manager..
  
• Close any programs you may have running - especially your web browser.
  
• Go to Start > Control Panel, double-click on Add/Remove programs and remove all older versions of Java.
  
• Check any item with Java Runtime Environment (JRE or J2SE) in the name.
  
• Click the Remove or Change/Remove button.
  
• Repeat as many times as necessary to remove each Java version.
  
• Reboot your computer once all Java components are removed.
  
• Then from your desktop double-click on the download to install the newest version.(Vista users, right click on the jre-6u20-windows-i586.exe and select "Run as an Administrator.")
  

 

 

 

 

 

 

Download GMER from Here. Note the file's name and save it to your root folder, such as C:\.

 

• Disconnect from the Internet and close all running programs.
  
• Temporarily disable any real-time active protection so your security program drivers will not conflict with this file.
  
• Click on this link to see a list of programs that should be disabled.
  
• Double-click on the downloaded file to start the program. (If running Vista, right click on it and select "Run as an Administrator")
  
• Allow the driver to load if asked.
  
• You may be prompted to scan immediately if it detects rootkit activity.
  
• If you are prompted to scan your system click "No", save the log and post back the results.
  
• If not prompted, click the "Rootkit/Malware" tab.
  
• On the right-side, all items to be scanned should be checked by default except for "Show All". Leave that box unchecked.
  
• Select all drives that are connected to your system to be scanned.
  
• Click the Scan button to begin. (Please be patient as it can take some time to complete)
  
• When the scan is finished, click Save to save the scan results to your Desktop.
  
• Save the file as Results.log and copy/paste the contents in your next reply.
  
• Exit the program and re-enable all active protection when done.
  

[shawnh]

Hi Tom!

Did all you suggested :

 

- uninstalled Viewpoint Media Player

- installed latest Java

- Ran GMER

 

Attached is the Results.log file (...renamed to .txt so I could upload it)

 

Thanks very much!!

Shawn

 

P.S: Were my previous OTL and GooredFix runs of use to you?

Results.txt

[schrauber]

Yes :)

 

 

http://www.malwarebytes.org/forums/style_images/1/bf_new.gif Please download Malwarebytes' Anti-Malware from Here.

 

Double Click mbam-setup.exe to install the application.

 

• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform Quick Scan", then click Scan.
  
• The scan may take some time to finish,so please be patient.
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy&Paste the entire report in your next reply.
  

 

Extra Note:

 

If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts,click OK to either and let MBAM proceed with the disinfection process. If asked to restart the computer, please do so immediatly.

 

 

 

Also please post back with a fresh OTL logfile and tell me how the system is running.

[shawnh]

Malwarebytes won't run Tom. I had a previous version on there which I first uninstalled before installing again as per your recommendation. It installed fine, and downloaded the latest update fine - then the program terminated. When I try to launch it again, it just won't come up :-(

 

Thanks

Shawn

[shawnh]

OK, here are those new OTL logfiles attached Tom.

 

Thanks!

Shawn

OTL.Txt

Extras.Txt

[schrauber]

Hi,

 

Please go here and have a look how you can disable your security software.

 

Download Combofix from any of the links below but rename it to <schrauber> before saving it to your desktop.

 

Link 1

Link 2

 

 

 

--------------------------------------------------------------------

 

Double click on the renamed Combofix.exe & follow the prompts.

• When finished, it will produce a report for you.
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
   
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console.
  

**Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

 

http://img.photobucket.com/albums/v706/ried7/RcAuto1.gif

 

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

 

http://img.photobucket.com/albums/v706/ried7/whatnext.png

 

Click on Yes, to continue scanning for malware.

 

When finished, it will produce a log for you. Please include the C:\ComboFix.txt in your next reply.

 

This tool is not a toy and not for everyday use.

ComboFix SHOULD NOT be used unless requested by a forum helper

 

If you need help, see this link:

A guide and tutorial on using ComboFix

[shawnh]

Thanks Tom... attached is the ComboFix output file. Combofix detected that I had Norton running but I actually didn't. I looked under all my running processes for anything Norton related and could not find anything... so I just let ComboFix run anyway. Hope it ran successfully - seems like it did. I tried invoking Malwarebytes after the Combofix run and it came up this time! (I didn't run it though). So it looks like ComboFix did some good!

 

Thanks

Shawn

ComboFix.txt

[schrauber]

Hi,

 

 

1. Close any open browsers.

 

2. Close/disable all anti virus and anti malware programs so they do not interfere with the running of ComboFix.

 

3. Open notepad and copy/paste the text in the quotebox below into it:

 

Registry::
[HKEY_LOCAL_MACHINE\software\microsoft\windows nt\currentversion\drivers32]
"midi9"=-
File::
c:\docume~1\Owner\LOCALS~1\Temp\xsnqp.bak

 

Save this as CFScript.txt, in the same location as ComboFix.exe

 

 

http://img.photobucket.com/albums/v666/sUBs/CFScriptB-4.gif

 

Refering to the picture above, drag CFScript into ComboFix.exe

 

When finished, it shall produce a log for you at C:\ComboFix.txt which I will require in your next reply.

 

 

 

 

Please update your version of Malwarebytes and run a quick scan, post back with the content of the logfile.

[shawnh]

OK done Tom... attached are the 2 logfiles.

 

Thanks!

Shawn

ComboFix.txt

mbam-log-2010-04-25 (17-04-05).txt

[schrauber]

Looks good :)

 

How is it running?

 

I'd like us to scan your machine with ESET OnlineScan

• Hold down Control and click on the following link to open ESET OnlineScan in a new window.
  ESET OnlineScan
  
• Click the http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetOnline.png button.
  
• For alternate browsers only: (Microsoft Internet Explorer users can skip these steps)
  
  • Click on http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetSmartInstall.png to download the ESET Smart Installer. Save it to your desktop.
    
  • Double click on the http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetSmartInstallDesktopIcon.png icon on your desktop.
    

   

  [*]Check http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetAcceptTerms.png

  [*]Click the http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetStart.png button.

  [*]Accept any security warnings from your browser.

  [*]Check http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetScanArchives.png

  [*]Push the Start button.

  [*]ESET will then download updates for itself, install itself, and begin scanning your computer. Please be patient as this can take some time.

  [*]When the scan completes, push http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetListThreats.png

  [*]Push http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetExport.png, and save the file to your desktop using a unique name, such as ESETScan. Include the contents of this report in your next reply.

  [*]Push the http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetBack.png button.

  [*]Push http://billy-oneal.com/Canned%20Speeches/speechimages/eset/esetFinish.png

 

A log file will be saved here: C:\Program Files\ESET\ESET Online Scanner\log.txt

 

 

 

Also please open OTL, set the extra registry tab to use safe list and hit the run scan button, post back with the 2 logfiles.

[shawnh]

Sorry for the long absence Tom, had a million things on the go. Anyway, the system has been running great! I ran the ESET, it came out clean with no errors, I couldn't find a logfile for it, I guess everything 's good there.

 

Ran OTL again as you suggested and attached are the 2 log files it created.

 

Tom, I have another system I'd like to clean up... would you mind?

 

Thanks!

Shawn

Extras.Txt

OTL.Txt

[schrauber]

Hi,

 

Sure, please open a new thread for the other one and I will have a look :)

 

 

Delete ComboFix and Clean Up

Click Start > Run > type combofix /Uninstall > OK (Note the space between combofix and /Uninstall)

Please advise if this step is missed for any reason as it performs some important actions.

 

 

 

Please run OTL one more time and hit Cleanup. This will remove OTL and all helper tools.

 

 

 

 

 

Your machine appears to be clean, please take the time to read below on how to secure the machine and take the necessary steps to keep it Clean :)

 

Hiding Hidden Files

Please set your system to hide all hidden files.

Click Start, open My Computer, select the Tools menu and click Folder Options.

Select the View Tab. Under the Hidden files and folders heading, uncheck Show hidden files and folders.

Check: Hide file extensions for known file types

Check the Hide protected operating system files (recommended) option.

Click Yes to confirm.

 

Purging System Restore Points

Now you should Set a New Restore Point to prevent possible reinfection from an old one. Some of the malware you picked up could have been saved in System Restore. Since System Restore is a protected directory, your tools can not access it to delete these bad files which sometimes can reinfect your system. Setting a new restore point AFTER cleaning your system will help prevent this and enable your computer to "roll-back" to a clean working state.

 

The easiest and safest way to do this is:

• Go to Start > Programs > Accessories > System Tools and click "System Restore".
  
• Choose the radio button marked "Create a Restore Point" on the first screen then click "Next". Give the R.P. a name then click "Create". The new point will be stamped with the current date and time. Keep a log of this so you can find it easily should you need to use System Restore.
  
• Then go to Start > Run and type: Cleanmgr
  
• Click "OK".
  
• Click the "More Options" Tab.
  
• Click "Clean Up" in the System Restore section to remove all previous restore points except the newly created one.
  

One of the most common questions found when cleaning Spyware or other Malware is "how did my machine get infected?". There are a variety of reasons, but the most common ones are that you are going to sites that you are not practicing Safe Internet, you are not running the proper security software, and that your computer's security settings are set too low.

 

Below I have outlined a series of categories that outline how you can increase the security of your computer so that you will not be infected again in the future.

 

 

Practice Safe Internet

 

One of the main reasons people get infected in the first place is that they are not practicing Safe Internet. You practice Safe Internet when you educate yourself on how to properly use the Internet through the use of security tools and good practice. Knowing how you can get infected and what types of files and sites to avoid will be the most crucial step in keeping your computer malware free. The reality is that the majority of people who are infected with malware are ones who click on things they shouldn't be clicking on. Whether these things are files or sites it doesn't really matter. If something is out to get you, and you click on it, it most likely will. Below are a list of simple precautions to take to keep your computer clean and running securely:

1. If you receive an attachment from someone you do not know, DO NOT OPEN IT! Simple as that. Opening attachments from people you do not know is a very common method for viruses or worms to infect your computer.
    
    
   
2. If you receive an attachment and it ends with a .exe, .com, .bat, or .pif do not open the attachment unless you know for a fact that it is clean. For the casual computer user, you will almost never receive a valid attachment of this type.
    
    
   
3. If you receive an attachment from someone you know, and it looks suspicious, then it probably is. The email could be from someone you know infected with a malware that is trying to infect everyone in their address book.
    
    
   
4. If you are browsing the Internet and a popup appears saying that you are infected, ignore it!. These are, as far as I am concerned, scams that are being used to scare you into purchasing a piece of software.
    
   There are also programs that disguise themselves as Anti-Spyware or security products but are instead scams. For a list of these types of programs we recommend you visit this link: Rogue/Suspect Anti-Spyware Products & Web Sites
    
    
   
5. Another tactic to fool you on the web is when a site displays a popup that looks like a normal Windows message or alert. When you click on them, though, they instead bring you to another site that is trying to push a product on you. We suggest that you close these windows by clicking on the X instead of the OK button. Alternatively, you can check to see if it's a real alert by right-clicking on the window. If there is a menu that comes up saying Add to Favorites... you know it's a fake.
    
    
   
6. Do not go to adult sites. I know this may bother some of you, but the fact is that a large amount of malware is pushed through these types of sites. I am not saying all adult sites do this, but a lot do.
    
    
   
7. When using an Instant Messaging program be cautious about clicking on links people send to you. It is not uncommon for infections to send a message to everyone in the infected person's contact list that contains a link to an infection. Instead when you receive a message that contains a link, message back to the person asking if it is legit before you click on it.
    
    
   
8. Stay away from Warez and Crack sites! In addition to the obvious copyright issues, the downloads from these sites are typically overrun with infections.
    
    
   
9. Be careful of what you download off of web sites and Peer-2-Peer networks. Some sites disguise malware as legitimate software to trick you into installing them and Peer-2-Peer networks are crawling with it. If you want to download a piece of software a from a site, and are not sure if they are legitimate, you can use McAfee Siteadvisor to look up info on the site.
    
    
   
10. DO NOT INSTALL any software without first reading the End User License Agreement, otherwise known as the EULA. A tactic that some developers use is to offer their software for free, but have spyware and other programs you do not want bundled with it. This is where they make their money. By reading the agreement there is a good chance you can spot this and not install the software.
    

Visit Microsoft's Windows Update Site Frequently

 

It is important that you visit Microsoft Windows Update regularly. This will ensure your computer has always the latest security updates available installed on your computer. If there are new updates to install, install them immediately, reboot your computer, and revisit the site until there are no more critical updates.

 

 

Make Internet Explorer 7 more secure

1. From within Internet Explorer click on the Tools menu and then click on Options.
   
2. Click once on the Security tab
   
3. Click once on the Internet icon so it becomes highlighted.
   
4. Click once on the Custom Level button.
    
   
   1. 
      
   2. Change the Download signed ActiveX controls to Prompt
      
   3. Change the Download unsigned ActiveX controls to Disable
      
   4. Change the Initialize and script ActiveX controls not marked as safe to Disable
      
   5. Change the Installation of desktop items to Prompt
      
   6. Change the Launching programs and files in an IFRAME to Prompt
      
   7. Change the Navigate sub-frames across different domains to Prompt
      
   8. When all these settings have been made, click on the OK button.
      
   9. If it prompts you as to whether or not you want to save the settings, press the Yes button.
      

 

[*]Next press the Apply button and then the OK to exit the Internet Properties page.

[RandyL]

Sorry security team for butting in again but after a quick glance I thought I might mention a couple things in case this thread is resolved or closed before moving on to the next one.

 

You should not run two different real time antivirus programs or firewalls at the same time. For instance a Norton suite and ZoneAlarm firewall. I'm not saying you are but it can cause problems.

 

Also using torrent programs is a major source of infections. Not worth the risk in my opinion so if you ever have you might want to reconsider doing so.

 

Best wishes.

[tristan]

have you try malwarebytes.org it is good

[Starbuck]

@tristan,

 

have you try malwarebytes.org it is good

Malwarebytes report was given in post #10.