unwanted security software

[gandolf123]

Hi all. Any help would be really appreciated a lot. I, or, somebody in my household may have accidently downloaded something i didn't want. Whenever i start up windows, i get a program called 'My Security Engine' come up and about every 2 minutes it will flash up i have all sorts of unwanted and infected files trojans etc..etc.. but the only way i can get rid of them is to get the full software at a stupid price 4 an activation code !!! ... but, i have tried to delete this lovely software but it is hidden somewhere and cannot find it. Its not in the control panel, its not in add/remove programs, and it will always automatically start up once windows is activated... Even when i delete what i can of it, it just comes back.... Any experts out there have any idea's.. My knoledge of computers is only average, so, sorry cant give you any more info... Thanks for taking time to read this. :confused:

[PseFrank]

I'm not the resident Malware expert here, but what you have is Malware. While waiting for one of the other guys to reply...DO NOT BUY THIS SOFTWARE.

 

You will be able to get rid of this problem. Someone here will post soon and give you instructions. Hang on in there...

[Net_Surfer]

Hello gandolf123 and Welcome to FreePc Help Malware removal forum.

 

My nick is Net_Surfer and I will be helping you with your malware issues, this may or may not solve other issues you may have with your machine.

 

Please note that whatever repairs we make, are for fixing "your computer problems only" and by no means should be used on another computer.

 

I would also like to inform you that most of us here at freepc help offer our expert assistance out of the goodness of our hearts. Please be courteous and appreciative for the assistance provided!

 

 

Please be patient and I'd be grateful if you would note the following:

 

The cleaning process is not instant. Gmer, DDS, ComboFix, RSIT and hijackthis logs can take some time to research, so please be patient with me. I know that you need your computer working as quickly as possible, and I will work hard to help see that happen.[/b]

 

 

1. Please Read All Instructions Carefully and perform the steps fully and in the order they are written.
   
2. If you don't know or understand something, please don't hesitate to say or ask!! It's better to be sure and safe than sorry.
   
3. Do not attempt to clean your computer with any tools other than the ones I ask you to use during the cleanup process.
   
4. In order to see what's going on with your computer I will ask for you to post various logs from the tools that we will use to resolve your issue. Please also share with me any information about how your computer is reacting and behaving each step of the way as we work through this process.
   
5. Please avoid installing/uninstalling or updating any programs and attempting any unsupervised fixes or scans. This can make helping you impossible.
   
6. Please continue to review my answers until I tell you that your machine is clean and free of malware. (Absence of symptoms does not mean that everything is clear.
   

Just because you can't see a problem doesn't mean it isn't there.

 

If you can do these things, everything should go smoothly. :good:

 

Please stand by for further instructions!

[Net_Surfer]

OK. gandolf123.......If you have a Vista computer ensure that you right click on the tools and run them as an Admin. IF XP double click on the program to run them.

 

Before we begin, you should save these instructions in Notepad to your Desktop, or print them, for easy reference and to make sure you don't get lost.

Make sure to work through the fixes in the exact order in which they are mentioned below and do not miss any steps out. If at any point you have questions, or are unsure of the instructions, do not hesitate to post here and ask for clarification before proceeding with the fixes.

 

Please carefully follow the next set of steps:

 

If you can not download and run the following tools, then I would like for you to try another approach:

 

If you have the use of another computer please either use a Flash Drive or a CD to download the following and transfer them for use on the infected machine.

Be sure you put them on the desktop of the infected computer.

 

* exeHelper by Raktor.

 

step1. Please download: exeHelper to your desktop.

 

Double-click on exeHelper.com to run the fix.

A black window should pop up, press any key to close once the fix is completed.

Post the contents of exehelperlog.txt (Will be created in the directory where you ran exeHelper.com, and should open at the end of the scan)

Note: If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together (they will both be in the one file).

 

step2.* After running exeHelper ("without rebooting") download and run Rkill and combofix after the reboot of combofix follow the Malwarebyte's step and run them using this instructions:

 

We need to use the RKill Tool by Grinler

 

Rkill.com <--- Download site

 

• Please Download Rkill.com. Save it to your Desktop.
  
• Before we begin, you should disable your anti-malware softwares you have installed so they do not interfere RKill running as some anti-malware softwares detect RKill as malicious. Please refer to this page if you are not sure how.
  
• NOTE: If you are unable to connect to the site to download rkill, then you should download it to a clean computer and copy it to the infected one via a USB flash drive or CDROM.
  
• Once it is downloaded, double-click on the http://i318.photobucket.com/albums/mm416/Net_Surfer/rkill-1.png rkill.com in order to automatically attempt to stop any processes associated with Rogue programs.
  
• Please be patient while the program looks for various malware programs and ends them.
  
• When it has finished, the black window will automatically close and you can continue with the next step.
  

 

NOTE: If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Antivirus Suite when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate the rogue program. So, please try running Rkill until the malware is no longer running. You will then be able to proceed with the rest of the steps.

 

If you continue having problems running rkill.com, you can download:

iExplore.exe or eXplorer.exe

which are renamed copies of rkill.com, and try them instead.

 

*If the tool does not run from any of the links, Please tell me about it.

 

Step 3.Please try ComboFix tool, if you can not run it use exehelper and Rkill and without rebooting try ComboFix again.....

 

Please download ComboFix http://img7.imageshack.us/img7/4930/combofix.gif from BleepingComputer.com

 

Alternate link: GeeksToGo.com

 

Alternate link: Forospyware.com

 

Rename ComboFix.exe to commy.exe before you save it to your Desktop

 

• Disable your AntiVirus and AntiSpyware applications, usually via a right click on the System Tray icon. They may otherwise interfere with our tools A guide to do this can be found here
  
• Click Start>Run then copy paste the following command into the Run box & click OK
  
• "%userprofile%\desktop\commy.exe" /stepdel
  
• As part of it's process, ComboFix will check to see if the Microsoft Windows Recovery Console is installed. With malware infections being as they are today, it's strongly recommended to have this pre-installed on your machine before doing any malware removal. It will allow you to boot up into a special recovery/repair mode that will allow us to more easily help you should your computer have a problem after an attempted removal of malware.
  
• Follow the prompts to allow ComboFix to download and install the Microsoft Windows Recovery Console, and when prompted, agree to the End-User License Agreement to install the Microsoft Windows Recovery Console
  

 

http://img.photobucket.com/albums/v666/sUBs/Query_RC.gif

Please note: If the Microsoft Windows Recovery Console is already installed, ComboFix will continue it's malware removal procedures.

 

Once the Microsoft Windows Recovery Console is installed using ComboFix, you should see the following message:

http://img.photobucket.com/albums/v666/sUBs/RC_successful.gif

 

 

• Click on Yes, to continue scanning for malware.
  
• When finished, it shall produce a log for you. Please include the contents of C:\ComboFix.txt in your next reply.
  

**Note: Do not mouseclick combofix's window while it's running. That may cause it to stall**

 

A word of advise if you are a lurker: Neither I nor sUBs are responsible for any damage you may have caused your machine by running ComboFix.

It is intended by its creator to be used under the guidance and supervision of a Malware Removal Expert.

 

Using this tool incorrectly could lead to disastrous problems with your operating system such as preventing it from ever starting again.

Please read the: Combofix's "Disclaimer".

 

http://img233.imageshack.us/img233/7729/mbamicontw5.gifMalwarebytes' Anti-Malware

 

step4.* Please download: Malwarebytes' Anti-Malware

Note: If you already have Malwarebytes' Anti-Malware, just update first then run it.

• Double Click mbam-setup.exe to install the application.
  
• Make sure a checkmark is placed next to Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware, then click Finish.
  
• If an update is found, it will download and install the latest version.
  
• Once the program has loaded, select "Perform a Full system Scan", then click Scan (the scan may take some time to finish, so please be patient).
  
• When the scan is complete, click OK, then Show Results to view the results.
  
• Make sure that everything is checked, and click Remove Selected.
  
• When disinfection is completed, a log will open in Notepad and you may be prompted to Restart.(See Extra Note)
  
• The log is automatically saved by MBAM and can be viewed by clicking the Logs tab in MBAM.
  
• Copy and Paste the entire report in your next reply .
  

Note: If MBAM encounters a file that is difficult to remove,you will be presented with 1 of 2 prompts, click OK to either and let MBAM proceed with the disinfection process,if asked to restart the computer,please do so immediately.

 

Summary of the logs I will need in your next reply:

• ExeHelper log.
  
• Rkill log.
  
• The ComboFix log.
  
• MBAM log.
  

 

How are things your end gandolf123?

 

Upon completing the above steps I will review your logs again and take the steps necessary with you to get your machine back in working order clean and free of malware.

 

Again, Please DO NOT make any other changes to your computer (like installing programs, using other cleaning tools, etc.), until it's officially declared clean and free of malware!!!

 

The forum is busy and we need to have replies as soon as possible. If I haven't had a reply after 3 days I will bump the topic and if you do not reply by the following day then I will close the topic.

 

Kind regards

Net_Surfer

Edited April 25, 2010 by Net_Surfer