No Keyboard or mouse

[scarletto165]

I cannot get my keyboard or mouse to work at all, even when using safe mode they do not work or even move, both are USB, and when the screen loads. up pops a screen saying USB Human Interface is ready to load or something along the lines, but as keys and mouse dont work then well i have to shut down, any help would be appreciated, many thanks.

[Match]

Hi and Welcome Scarletto165

 

even when using safe mode they do not work or even move

 

So they work until windows starts?

 

Do you have a Windows XP Disk?

 

have you tried from the F8 Safe mode menu, last known good configuration, or failing that the Directory Services Restore Mode

 

Also it would help if you could tell us what you did or happened just before this fault appeared ;)

[scarletto165]

Thank you,no the keyboard and mouse do not work at any time. The computer had suffered and recovered from a major crash. I have the XP Disc, ive tried F8 and nothing moves or works (mouse-keyboard) Ive a feeling that after the crash something wasnt quite right, and either got worse or well just packed in.

 

And its a month out of warranty, which is sods law!!

Cheers

[Jelly Bean]

If you could you switch to a PS/2 set.

 

Or if your using a wireless set switch to a PS/2 set and see if it then works.

[Match]

no the keyboard and mouse do not work at any time

 

If you don't have a PS/2 Keyboard as JB suggests (Round plug) try disconnecting the mouse and the keyboard and if available plug the keyboard into a different USB Port, (Give the connectors a sharp blow), and try booting with just the keyboard.

 

also do you know how to get into the bios settings, press del or F10 when prompted at the splash screens

[scarletto165]

If you don't have a PS/2 Keyboard as JB suggests (Round plug) try disconnecting the mouse and the keyboard and if available plug the keyboard into a different USB Port, (Give the connectors a sharp blow), and try booting with just the keyboard.

 

also do you know how to get into the bios settings, press del or F10 when prompted at the splash screens

 

Thank you, tried what you suggested but no joy. Do not have round plug keyboard or mouse, so will e-bay for them. Yes i can find how to get into the BIOS.

 

Also on the screen when loading besides saying found new USB Keyboard-mouse, it also says found new hardware USB Composite device.

 

Thanks for your help, ive a ton of stuff on that computer that i need to get off (for work!!!!!)

[Match]

OK if you have a XP Disk and can get into the Bios to set the primary boot device as DVD you can do a repair install of XP

 

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

[scarletto165]

OK if you have a XP Disk and can get into the Bios to set the primary boot device as DVD you can do a repair install of XP

 

http://www.microsoft.com/windowsxp/using/helpandsupport/learnmore/tips/doug92.mspx

 

Thank you followed that, however it went through everything but has stuck on the saving settings bit, it says approx 2 minutes, that was an hour ago!!!! Left it on that screen as not sure what would happen switching off

[scarletto165]

Thank you followed that, however it went through everything but has stuck on the saving settings bit, it says approx 2 minutes, that was an hour ago!!!! Left it on that screen as not sure what would happen switching off

 

Still running on saving settins stuck at two minutes, but at least my mouse seems to move and work, but what happens if it wont come out of saving settings ?????

[Match]

ok hope this isn't to late but you can try ctrl+alt+del, failing that eject the disk, failing that fraid its the reset button or hard shutdown,

 

Im sure that saving your settings and preferences is an option you can say no to, but maybe not been along time, basically if a repair instal is not working their is only one thing left, but their are a number of options to get the data off the drive

[scarletto165]

ok hope this isn't to late but you can try ctrl+alt+del, failing that eject the disk, failing that fraid its the reset button or hard shutdown,

 

Im sure that saving your settings and preferences is an option you can say no to, but maybe not been along time, basically if a repair instal is not working their is only one thing left, but their are a number of options to get the data off the drive

 

Thanks i did shut it down, however on restart it goes straight into the setup and starts the process again, however it always hangs at the 2 minutes mark. So id say its more drastic measures, thank you for your help, did send a donation across but my paypal address is different that the address im on here with :)

[RandyL]

did send a donation across but my paypal address is different that the address im on here with

Hi scarletto. It appears that you made the donation on April 30 but you weren't logged in at the time so we didn't know it was you. I have corrected that and moved you to the Donating user group.

Thanks.

[Plastic Nev]

Hi, can you tell us a bit more about the disk you have, did you get it with the computer and what is written on the label please.

Nev.

[scarletto165]

Hi, can you tell us a bit more about the disk you have, did you get it with the computer and what is written on the label please.

Nev.

 

Hi the disc is a Windows XP home edition disc, licenced for distribution only with a new PC, includes service pack 3 version 2002.

[Plastic Nev]

Hi and thanks, the disk seems fine then and should be no reason why a repair cannot work. It is strange why it gets into the first two minutes and then hangs at that.

I will have to leave you with my friend Match, he may know a trick or two that I don't, however we may have to eventually go to a full system reinstall. That of course will wipe off all data now held on the hard drive.

So with that in mind have you previously backed it up?

If so where to? If an external hard drive or perhaps DVD or CD disks fine.

If however there is stuff on the drive not backed up that you want to retrieve, there are ways to get at it if needed, just ask for help in that direction should it prove you need to do a full system reinstall.

Nev.

[Match]

I will have to leave you with my friend Match, he may know a trick or two that I don't, however we may have to eventually go to a full system reinstall.

 

That's the only way forward I can see, However as Nev said you will loose all data on the disk. However as I said earlier and Nev states , before doing that their are ways to get your files and folders off First.

 

My Favourite way is to remove the HDD and plug it into a different PC as a second drive, however their are a few other ways depending on what you have available.

 

One that I am researching and looking into at the moment is using Linux however I have very limited experience with this method so I am reluctant to advise you on this but here is an article on it

 

How to Use Linux to Fix Windows | eHow.com

[scarletto165]

That's the only way forward I can see, However as Nev said you will loose all data on the disk. However as I said earlier and Nev states , before doing that their are ways to get your files and folders off First.

 

My Favourite way is to remove the HDD and plug it into a different PC as a second drive, however their are a few other ways depending on what you have available.

 

One that I am researching and looking into at the moment is using Linux however I have very limited experience with this method so I am reluctant to advise you on this but here is an article on it

 

How to Use Linux to Fix Windows | eHow.com

 

Thank you for your help, can you tell me how i link my HDD from my semi-broken one, to this one please. Id like to save a least the pictures ive got than loose them forever.

[Match]

Hi take a look at this first and let us know how confident you feel about doing this or whether you might feel having a reputable computer shop do it for you ?

 

How to Install a Second Hard Drive | eHow.com

[scarletto165]

Hi take a look at this first and let us know how confident you feel about doing this or whether you might feel having a reputable computer shop do it for you ?

 

How to Install a Second Hard Drive | eHow.com

 

Thanks, just wondering, could it be a Hardware fault?? thats caused the problem, like video or sound card failing?? Seeing i was on Steam when everything suddenly collapsed :eek:

 

Just wondering if somethings failed