Fonts disappear from Office apps after reboot but remain in OS??

[Guest Michelle]

So - I'm at my wits end - any suggestions would be appreciated!!

 

On an XP SP2 machine with Office 2003 SP2 we install a true-type font and it

works just fine. We can see it in Fonts folder as well as use it in Office

products. We logoff/login - same thing - works fine. We restart system -

this font is no longer available in Office products but are still visible in

Fonts folder. This happens with many fonts that we install - so it's not

font specific.

 

We've rebuilt the device twice and the problem reoccurs for this pocket of

users. We've had them login to test machines and it works fine (ruling out

ID related issue). I've logged into his machine and had the issue

(generating a new local profile). So - we think we've narrowed it down to

their physical devices with a physical reboot.

 

From reading another thread re: fonts, I did confirm the registry of the

device does have the Fonts key and does contain all the fonts. This problem

is specific to the applications (Adobe and Office) not being able to see/use

the fonts after a reboot.

 

Has anyone come across something like this? Any suggestions where to start

troubleshooting further?

 

Thanks!

Michelle