Can't Download McAfee Total Protection Successfully

[jimbo264]

Hey guys. Some weeks ago I purchased McAfee Total Protection Three User. Following instructions I got as far as downloading it into downloads, then every time I try to double click this... all PC comes up with is a message trying to contact McAfee and the usual whirling Vista circle .... forever. I usually end up giving up.

In contrast I have downloaded this package successfully with no problem.

Do you think this is something to do with the settings I have on my PC.

I have Acer Veriton M464 running Vista.

Any comments would be appreciated as I'm running without protection.

[jimbo264]

In addendum to my original post. What I meant to say was that I had managed to download this package successfully on my Laptop.

[Starbuck]

Hi jimbo264

 

When you say:

as I'm running without protection.

Do you mean that you have already uninstalled the old security program or that it is out of date?

You need to uninstall any AntiVirus program you have, before trying to install another one.

What protection did you have before?

and how long have you been running the system without protection?

Have you tried copying the successful download to a disc or usb stick and trying to install it that way?

[jimbo264]

Hi. Sorry for not getting back for so long. Work calls.... To answer your questions... I previously had McAfee Internet Security 3 User for the last year. When it finished I tried to obviously find best deal and was offered McAfee Toal Protection 3 User. My laptop downloaded it no problem from same room (i.e. same IP adress) That's why I know that my problem with this is my settings with my PC. With my laptop McAfee automatically removed the previous programme. But with my main PC I still get this constantly whirling message "trying to contact McAfee" That's why I suspect it's the settings on my PC thats the problem. I removed previous progarmme on PC thinking that was hindering the download. I haven't tried to put on cd but I get the impression that wouldn't make a difference because laptop did the job no promblem. I'm not the best on PC's so any help would be appreciated Jimbo.

[Starbuck]

Hi Jim,

 

Ok, let's take a closer look at your system and see if we can spot anything:

 

• Download OTL to your desktop.
  right click on the link and select 'Save Link/Target As'.
   
  if you have problems, try this download link:
  OTL
  
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• When the window appears, underneath Output at the top change it to Minimal Output.
  
• Check the boxes beside LOP Check and Purity Check

.

 

.

http://img.photobucket.com/albums/v708/starbuck50/new/newOtl2.png

Now copy the lines below.
 
netsvcs
msconfig
%SYSTEMDRIVE%\*.exe
/md5start
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
ahcix86s.sys
nvrd32.sys
symmpi.sys
adp3132.sys
/md5stop
%systemroot%\*. /mp /s
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
CREATERESTOREPOINT
 
 

• right click in the Custom Scans/Fixes window (under the blue bar) and choose Paste.
   
  http://img.photobucket.com/albums/v708/starbuck50/new%20forum/scan-fix.png
  .
  
• Click the Run Scan button.
   
  http://img.photobucket.com/albums/v708/starbuck50/runscan.png
   
  
• Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them with your next reply.

 

If the files are too big to post here, add them as attachments.

 

Thanks