email problem - can't delete one

[butler]

Hi Folks, A neighbor of mine has a problem which I can't find a solution to, so I've come for help where the experts are.

It's a Fujitsu/seimens Amilo laptop running Vista, AMD Turion 64 - 2.2 Gb, 960 mb RAM, 60Gb HDD.

There is a message in the Outbox of Outlook Express which refuses to be deleted, I've tried - delete, forward & move and each time all you get is a box with "unknown error has occurred"

I tried starting in 'safe mode' but that did no good, it's not so much the fact that it's there that's the problem but the fact that every time the computer is switched on, and several times during operation a message pops up saying "there is a message in the outbox do you want it to be sent yes/no"

Well, there it is, I'm hoping one of you learned folks can help to sort out this annoyance so that I can go back to having a quiet life again :) . Thanks for reading.

[RandyL]

Hi butler.

Vista uses Windows Mail not Outlook Express. Unless you mean Outlook which is part of the Microsoft Office suite. Can you verify which one it is?

 

Anyway the first thing to try is to get it unstuck from the outbox. This sometimes happens when it's trying to send but can't. Open OE and click on File. Then click on Work Offline. Now try to delete it.

[butler]

Hi RandyL, Sorry, yes it is Windows mail.

[RandyL]

The same fix might still work but you should also see the Microsoft article Messages may be stuck in the Outbox when you use Windows Mail on a computer that is running Windows Vista if it doesn't.

[butler]

RandyL you are a legend, downloaded the update this morning and deleted the stuck message with no trouble, my neighbor, who is 73 btw, said to thank you so much as it was driving her mad.

So it's thanks from her and it's thanks from me, thanks.

[RandyL]

That's great to hear butler.

 

I've seen that problem before with Outlook or Outlook Express but not with Windows Mail and Vista. That's why I asked about it and did some research.

 

You might want to check that your neighbor has all the Windows updates.

 

You're a kind man to help your friends butler. Maybe next time you can help others here as well.

 

Oh and thank you for your very kind words.