Offline files synchronization fails for 4 files, "access denied"

March 31, 2008

I have a client who took her XP Pro laptop home over the weekend and made

changes to 4 files which are in her My Documents folder.

Her folder is on \\server\home$\username\My Documents.

\\server\home$ is the share, with Everyone having full control of the share.

Her My Documents is being redirected via group policy with Basic redirection

to that folder. The folder was automatically created by the policy the first

time she logged in, and the files were moved automatically to that folder

with no problems. It has worked well for over a month.

When she connects to the network, the warning appears in the system tray

saying offline changes need to be synchronized. When she runs the

synchronization, 4 files fail with the error "Access to file <filename> is

denied on <server path>". The synchronization appears to otherwise succeed.

For troubleshooting, we have done the following:

We verified the permissions on the share and subfolders using the Technet

article on required Offline Files permissions.

Followed KB275461 with no success

Disabled the NIC, created a file in My Documents, and re-enabled the NIC. No

success, and the new file is added to the 4 previous files which fail the

synchronization

Gave the user full control on \\server\home$ and subfolders/files (there are

only 2 other users on this share, security isn't much concern)

Gave Everyone full control on \\server\home$ and subfolders/files

Enabled security auditing on the share, but NOTHING gets logged when she

tries to synchronize

Tried to copy the files out of the Offline Files listing on the laptop to

the desktop, and get the error "Couldn't read from the source file or disk"

None of these steps has worked, the error is the same as always. My next

step would be to reinitialize the offline files cache, but she has emphasized

to me that she cannot lose those changes, she logged special weekend-billable

time to make them, etc. Before I go back and tell her that her changes are

gone, I wanted to know if you guys had any further advice or troubleshooting.

TL;DR: Offline files will eat your data sometimes.

March 31, 2008

Re: Offline files synchronization fails for 4 files, "access denied"

One thing I could not quite follow. When she is Off the network, can she

access the documents that she saved in My Documents?

Anthony,

http://www.airdesk.co.uk

"mct@pioneerprogramming.com"

<mctpioneerprogrammingcom@discussions.microsoft.com> wrote in message

news:9D1B34C3-25FB-4182-95E4-550EA5376442@microsoft.com...

>I have a client who took her XP Pro laptop home over the weekend and made

> changes to 4 files which are in her My Documents folder.

>

> Her folder is on \\server\home$\username\My Documents.

>

> \\server\home$ is the share, with Everyone having full control of the

> share.

>

> Her My Documents is being redirected via group policy with Basic

> redirection

> to that folder. The folder was automatically created by the policy the

> first

> time she logged in, and the files were moved automatically to that folder

> with no problems. It has worked well for over a month.

>

> When she connects to the network, the warning appears in the system tray

> saying offline changes need to be synchronized. When she runs the

> synchronization, 4 files fail with the error "Access to file <filename> is

> denied on <server path>". The synchronization appears to otherwise

> succeed.

>

> For troubleshooting, we have done the following:

>

> We verified the permissions on the share and subfolders using the Technet

> article on required Offline Files permissions.

>

> Followed KB275461 with no success

>

> Disabled the NIC, created a file in My Documents, and re-enabled the NIC.

> No

> success, and the new file is added to the 4 previous files which fail the

> synchronization

>

> Gave the user full control on \\server\home$ and subfolders/files (there

> are

> only 2 other users on this share, security isn't much concern)

>

> Gave Everyone full control on \\server\home$ and subfolders/files

>

> Enabled security auditing on the share, but NOTHING gets logged when she

> tries to synchronize

>

> Tried to copy the files out of the Offline Files listing on the laptop to

> the desktop, and get the error "Couldn't read from the source file or

> disk"

>

> None of these steps has worked, the error is the same as always. My next

> step would be to reinitialize the offline files cache, but she has

> emphasized

> to me that she cannot lose those changes, she logged special

> weekend-billable

> time to make them, etc. Before I go back and tell her that her changes are

> gone, I wanted to know if you guys had any further advice or

> troubleshooting.

>

> TL;DR: Offline files will eat your data sometimes.

March 31, 2008

Re: Offline files synchronization fails for 4 files, "access denied"

"mct@pioneerprogramming.com"

<mctpioneerprogrammingcom@discussions.microsoft.com> wrote in message

news:9D1B34C3-25FB-4182-95E4-550EA5376442@microsoft.com...

>I have a client who took her XP Pro laptop home over the weekend and made

> changes to 4 files which are in her My Documents folder.

>

> Her folder is on \\server\home$\username\My Documents.

>

> \\server\home$ is the share, with Everyone having full control of the

> share.

>

> Her My Documents is being redirected via group policy with Basic

> redirection

> to that folder. The folder was automatically created by the policy the

> first

> time she logged in, and the files were moved automatically to that folder

> with no problems. It has worked well for over a month.

>

> When she connects to the network, the warning appears in the system tray

> saying offline changes need to be synchronized. When she runs the

> synchronization, 4 files fail with the error "Access to file <filename> is

> denied on <server path>". The synchronization appears to otherwise

> succeed.

>

> For troubleshooting, we have done the following:

>

> We verified the permissions on the share and subfolders using the Technet

> article on required Offline Files permissions.

>

> Followed KB275461 with no success

>

> Disabled the NIC, created a file in My Documents, and re-enabled the NIC.

> No

> success, and the new file is added to the 4 previous files which fail the

> synchronization

>

> Gave the user full control on \\server\home$ and subfolders/files (there

> are

> only 2 other users on this share, security isn't much concern)

>

> Gave Everyone full control on \\server\home$ and subfolders/files

>

> Enabled security auditing on the share, but NOTHING gets logged when she

> tries to synchronize

>

> Tried to copy the files out of the Offline Files listing on the laptop to

> the desktop, and get the error "Couldn't read from the source file or

> disk"

>

> None of these steps has worked, the error is the same as always. My next

> step would be to reinitialize the offline files cache, but she has

> emphasized

> to me that she cannot lose those changes, she logged special

> weekend-billable

> time to make them, etc. Before I go back and tell her that her changes are

> gone, I wanted to know if you guys had any further advice or

> troubleshooting.

>

> TL;DR: Offline files will eat your data sometimes.

http://support.microsoft.com/default.aspx/kb/884739

CSCCMD might be helpfull

April 1, 2008

Re: Offline files synchronization fails for 4 files, "access denie

Re: Offline files synchronization fails for 4 files, "access denie

She can open every other file except the 4 that fail to sync. They show up in

the folder but when opened they give some form of "cannot read from disk"

error.

Thanks for the reply!

"Anthony [MVP]" wrote:

> One thing I could not quite follow. When she is Off the network, can she

> access the documents that she saved in My Documents?

> Anthony,

> http://www.airdesk.co.uk

April 1, 2008

Re: Offline files synchronization fails for 4 files, "access denie

Re: Offline files synchronization fails for 4 files, "access denie

Then I think something more has happened. You could try this:

http://support.microsoft.com/kb/884739/en-us

Is it possible that a quota has been reached on the server copy, or some

other reason like that?

Anthony,

http://www.airdesk.co.uk

"mct@pioneerprogramming.com"

<mctpioneerprogrammingcom@discussions.microsoft.com> wrote in message

news:78ED8C82-55AB-4181-9ED9-2950370D2776@microsoft.com...

> She can open every other file except the 4 that fail to sync. They show up

> in

> the folder but when opened they give some form of "cannot read from disk"

> error.

>

> Thanks for the reply!

>

> "Anthony [MVP]" wrote:

>

>> One thing I could not quite follow. When she is Off the network, can she

>> access the documents that she saved in My Documents?

>> Anthony,

>> http://www.airdesk.co.uk

>

April 2, 2008

Re: Offline files synchronization fails for 4 files, "access denie

Re: Offline files synchronization fails for 4 files, "access denie

I'll give csccmd a try.

We have quotas implemented but she is well below her quota limit. She can

copy files to the public share on the same drive with no problems.

Since then she has changed a few more files in My Documents and those files

now refuse to sync. She's up to 8 failures. 7 of them were existing files

which she changed, and one of them is a file we created for troubleshooting

purposes.

"Anthony [MVP]" wrote:

> Then I think something more has happened. You could try this:

> http://support.microsoft.com/kb/884739/en-us

> Is it possible that a quota has been reached on the server copy, or some

> other reason like that?

> Anthony,

> http://www.airdesk.co.uk

>

April 2, 2008

Re: Offline files synchronization fails for 4 files, "access denie

Re: Offline files synchronization fails for 4 files, "access denie

Quick update:

Microsoft PSS won't let me use our partner agreement to download CSCCMD 1.1.

It's not considered a hotfix. I downloaded the 2003 resource kit but it

contains version 1.0, which has no extract functionality. The woman at PSS

said that it will cost $260 to open a support case and get the tool, so I'll

have to ask the client whether they want to pay for it or not.

"mct@pioneerprogramming.com" wrote:

> I'll give csccmd a try.

>

> We have quotas implemented but she is well below her quota limit. She can

> copy files to the public share on the same drive with no problems.

>

> Since then she has changed a few more files in My Documents and those files

> now refuse to sync. She's up to 8 failures. 7 of them were existing files

> which she changed, and one of them is a file we created for troubleshooting

> purposes.

>

> "Anthony [MVP]" wrote:

>

> > Then I think something more has happened. You could try this:

> > http://support.microsoft.com/kb/884739/en-us

> > Is it possible that a quota has been reached on the server copy, or some

> > other reason like that?

> > Anthony,

> > http://www.airdesk.co.uk

> >

>

April 2, 2008

Re: Offline files synchronization fails for 4 files, "access denie

Re: Offline files synchronization fails for 4 files, "access denie

Sorry to hear you are still having problems.

I am still not clear: when the user is offline, if she amends a file in My

Documents does it then fail to open again while still offline? I am not

clear from what you have said what the connection is between failing to

synchronize and being unable to access the document.

Anthony,

http://www.airdesk.co.uk

"mct@pioneerprogramming.com"

<mctpioneerprogrammingcom@discussions.microsoft.com> wrote in message

news:73DCD4FE-3534-4239-BCB8-A41AF620DAF9@microsoft.com...

> Quick update:

> Microsoft PSS won't let me use our partner agreement to download CSCCMD

> 1.1.

> It's not considered a hotfix. I downloaded the 2003 resource kit but it

> contains version 1.0, which has no extract functionality. The woman at PSS

> said that it will cost $260 to open a support case and get the tool, so

> I'll

> have to ask the client whether they want to pay for it or not.

>

> "mct@pioneerprogramming.com" wrote:

>

>> I'll give csccmd a try.

>>

>> We have quotas implemented but she is well below her quota limit. She can

>> copy files to the public share on the same drive with no problems.

>>

>> Since then she has changed a few more files in My Documents and those

>> files

>> now refuse to sync. She's up to 8 failures. 7 of them were existing files

>> which she changed, and one of them is a file we created for

>> troubleshooting

>> purposes.

>>

>> "Anthony [MVP]" wrote:

>>

>> > Then I think something more has happened. You could try this:

>> > http://support.microsoft.com/kb/884739/en-us

>> > Is it possible that a quota has been reached on the server copy, or

>> > some

>> > other reason like that?

>> > Anthony,

>> > http://www.airdesk.co.uk

>> >

>>

April 2, 2008

Re: Offline files synchronization fails for 4 files, "access denie

Re: Offline files synchronization fails for 4 files, "access denie

The sequence of events is:

Go offline

Open existing file

Save it, save is successful, close it

Reopen file, successful, close it

Go online

Synchronize, changed file fails

Open file, fails

Go offline

Open file, fails

It's as if the file is being poisoned at the exact instant it attempts to

synchronize it.

If she stays online, any files she changes have no problems.

"Anthony [MVP]" wrote:

> Sorry to hear you are still having problems.

> I am still not clear: when the user is offline, if she amends a file in My

> Documents does it then fail to open again while still offline? I am not

> clear from what you have said what the connection is between failing to

> synchronize and being unable to access the document.

> Anthony,

> http://www.airdesk.co.uk

April 2, 2008

Re: Offline files synchronization fails for 4 files, "access denie

Re: Offline files synchronization fails for 4 files, "access denie

OK, thanks.

Just a few further thoughts:

- If you View the Offline Files, do you notice anything in common about the

files that now can not be opened?

- Is there sufficient space locally for the temporary offline files?

- Anything wrong with the user profile on the laptop?

Anthony,

http://www.airdesk.co.uk

"mct@pioneerprogramming.com"

<mctpioneerprogrammingcom@discussions.microsoft.com> wrote in message

news:989EF3D8-E756-4DF1-A0B9-01698915D00E@microsoft.com...

> The sequence of events is:

> Go offline

> Open existing file

> Save it, save is successful, close it

> Reopen file, successful, close it

> Go online

> Synchronize, changed file fails

> Open file, fails

> Go offline

> Open file, fails

>

> It's as if the file is being poisoned at the exact instant it attempts to

> synchronize it.

> If she stays online, any files she changes have no problems.

>

> "Anthony [MVP]" wrote:

>

>> Sorry to hear you are still having problems.

>> I am still not clear: when the user is offline, if she amends a file in

>> My

>> Documents does it then fail to open again while still offline? I am not

>> clear from what you have said what the connection is between failing to

>> synchronize and being unable to access the document.

>> Anthony,

>> http://www.airdesk.co.uk

>

April 2, 2008

Re: Offline files synchronization fails for 4 files, "access denie

Re: Offline files synchronization fails for 4 files, "access denie

OK, new twists.

When I looked at the offline file listing today, after 3 days of no syncs, I

saw that the files in question are no longer listed as "Local copy changed".

They are listed as "Local copy exists only".

I checked the server and sure enough, the files are gone.

So I went through the procedure I posted before with another file (a text

file I created myself for troubleshooting) and watched the server drive. As

soon as I try to sync and the file fails, the file on the server vanishes.

It's as if it's going to do a file replacement and getting as far as deleting

the old file, then creating the new file fails.

I tried to see what Filemon could show me but I had to leave before I could

get a good dump going.

Meanwhile, I got an email in reply to my posts from someone that says a

certain Dell authentication program was causing similar problems for him.

This laptop is indeed a Dell, so I'll investigate that as well.

She has plenty of disk space reserved for offline files, and as far as I can

tell there's no problem with her user profile, e.g. no errors in the event

log about registry issues or whatever.

"Anthony [MVP]" wrote:

> OK, thanks.

> Just a few further thoughts:

> - If you View the Offline Files, do you notice anything in common about the

> files that now can not be opened?

> - Is there sufficient space locally for the temporary offline files?

> - Anything wrong with the user profile on the laptop?

April 2, 2008

Re: Offline files synchronization fails for 4 files, "access denie

Re: Offline files synchronization fails for 4 files, "access denie

OK, that's progress. It sounds like you need csccmd 1.1 but you'd really

want to find out what went wrong as well,

Good luck,

Anthony,

http://www.airdesk.co.uk

"mct@pioneerprogramming.com"

<mctpioneerprogrammingcom@discussions.microsoft.com> wrote in message

news:6279503B-FCDD-4F55-8B6A-FF348F4DF0D4@microsoft.com...

> OK, new twists.

> When I looked at the offline file listing today, after 3 days of no syncs,

> I

> saw that the files in question are no longer listed as "Local copy

> changed".

> They are listed as "Local copy exists only".

> I checked the server and sure enough, the files are gone.

> So I went through the procedure I posted before with another file (a text

> file I created myself for troubleshooting) and watched the server drive.

> As

> soon as I try to sync and the file fails, the file on the server vanishes.

> It's as if it's going to do a file replacement and getting as far as

> deleting

> the old file, then creating the new file fails.

> I tried to see what Filemon could show me but I had to leave before I

> could

> get a good dump going.

> Meanwhile, I got an email in reply to my posts from someone that says a

> certain Dell authentication program was causing similar problems for him.

> This laptop is indeed a Dell, so I'll investigate that as well.

> She has plenty of disk space reserved for offline files, and as far as I

> can

> tell there's no problem with her user profile, e.g. no errors in the event

> log about registry issues or whatever.

>

> "Anthony [MVP]" wrote:

>

>> OK, thanks.

>> Just a few further thoughts:

>> - If you View the Offline Files, do you notice anything in common about

>> the

>> files that now can not be opened?

>> - Is there sufficient space locally for the temporary offline files?

>> - Anything wrong with the user profile on the laptop?

>

April 21, 2008

Re: Offline files synchronization fails for 4 files, "access denied"

Were you able to resolve this issue? I am having the same problem with

one of my users laptops and it is a Dell as well.

--

mquinn0908

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April 21, 2008

Re: Offline files synchronization fails for 4 files, "access denied"

On Apr 21, 11:32 am, mquinn0908 <mquinn0908.388...@news.nospam.local>

wrote:

> Were you able to resolve this issue? I am having the same problem with

> one of my users laptops and it is a Dell as well.

>

> --

> mquinn0908

> ------------------------------------------------------------------------

> mquinn0908's Profile:http://extremetechsupport.com/forum/member.phtml?userid=2859

> View this thread:http://extremetechsupport.com/forum/showthread.phtml?t=453590

I am having the same problem and I am also using a Dell Latitude

D630. I spoke to Dell, they know nothing of an authentication program

and provided no help.

CAN ANYONE HELP PLEASE???

April 22, 2008

Offline files synchronization fails for 4 files, "accessdenied"

Offline files synchronization fails for 4 files, "accessdenied"

i am also having the same issue with 4 dell Latitude 630m's

April 22, 2008

offline file issue on dell laptops

offline file issue on dell laptops

check this out, someone had similar issues so uninstalled this program to fix

"Embassy Trust Suite by Wave Systems"

will check to see if my laptops have this installed

Nigel

April 22, 2008

offline file issue on dell laptops

offline file issue on dell laptops

all my dell laptops have this on so will uninstall and see how it goes. the original link i found about this was

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23149386.html

April 24, 2008

Re: Offline files synchronization fails for 4 files, "access denied"

If you are having offline file synchronization failures with access

denied errors on newer Dell notebooks, check to see if a security

program from Wave Systems is installed on the notebook. The name of

the program is Empress or Express Security or some such.

I had the exact symtoms described in the previous posts and corrected

the problem by removing the security suite in add/remove programs.

Hope this helps. Fought it for three days before realizing it wasn't a

Windows problem.

Lee

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April 24, 2008

Re: Offline files synchronization fails for 4 files, "access denied"

Turns out it was the Document Manager portion of the Embassy Wave

Systems suite that was impacting file synchronization. The quick way

to verify this was to just end the process WavXDocMgr via task manager

and then try to sync. When doing this, the sync should work now

manually and during logon… no more access denied errors. The

service can be disabled via msconfig > startup > uncheck WavXDocMgr and

reboot. This might not be the cleanest method but uninstalling the

entire suite or just the Doc Manager portion produced Msiinstaller

issues. I am sure they could have been resolved via a

reinstall/uninstall or manual uninstall. I just cleared the service

from startup and rebooted… it did not impact startup by doing so

this way. Everything worked fine with CSC and sync after.

Forums that led me to troubleshooting the Embassy Wave Systems suite:

http://forums.techarena.in/showthread.php?t=942215

http://www.experts-exchange.com/OS/Microsoft_Operating_Systems/Windows/XP/Q_23149386.html

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May 21, 2008

Re: Offline files synchronization fails for 4 files, "access denied"

Had same problem with 3 Dell ATG's and SBS 2003 after a day a playing

with permissions ect. we narrowed the problem down to Dell's Embassy

edge security software upon removal of said software offline sync all

working again

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maxdog

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June 4, 2008

Re: Offline files synchronization fails for 4 files, "access denied"

The solution worked perfectly. It seems nearly all users don't even need

Dell's Embassy edge security software in the first place. If you are not

using that security chip that they are talking about on your machine, it

probably isn't worth the trouble of not being able to sync offline

files.

--

rrizzi7210

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August 15, 2008

Re: Offline files synchronization fails for 4 files, "access denied"

Thanks for help. I had the same problem on 4 new Dell Laptops.

Everything is working fine once Wave software removed.

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September 11, 2008

Re: Offline files synchronization fails for 4 files, "access denied"

Several months ago, one of my clients had this same problem with their

newer Dell laptops. It was something that was starting up (go into

MSCONFIG and disable all the stuff you don't need, including non-MS

services). This resolved the problem.

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