Problem opening a picture in an email

[Guest PT]

I have two computers, each using Outlook Express 6 and WindowsXP Home. On

each I tried opening a picture embedded in an email by right clicking the

picture and selecting Save As.

 

On computer 1, the file opens "Save Picture" and allows a normal save as

JPEG.

On computer 2, I get an error message. "Can't find the file specified". The

help button identifies the missing file as

c:\windows\sysyem32\mshtml.hlp

 

I checked both computers' folders and find that each contains two files:

mshtml.dll and mshtml.tlb. In other words, neither has the "missing" file.

 

What's the explanation?

 

--

 

PT

[Guest PD43]

Re: Problem opening a picture in an email

 

"PT" <xyz@xyz.com> wrote:

>What's the explanation?

 

ask this again in:

 

microsoft.public.outlookexpress.general

[Guest nass]

RE: Problem opening a picture in an email

 

 

 

"PT" wrote:

> I have two computers, each using Outlook Express 6 and WindowsXP Home. On

> each I tried opening a picture embedded in an email by right clicking the

> picture and selecting Save As.

>

> On computer 1, the file opens "Save Picture" and allows a normal save as

> JPEG.

> On computer 2, I get an error message. "Can't find the file specified". The

> help button identifies the missing file as

> c:\windows\sysyem32\mshtml.hlp

>

> I checked both computers' folders and find that each contains two files:

> mshtml.dll and mshtml.tlb. In other words, neither has the "missing" file.

>

> What's the explanation?

>

> --

>

> PT

 

Simply it doesn't exist!.

Open a run command and type in:

regsvr32 urlmon.dll

regsvr32 mshtml.dll

regsvr32 shdocvw.dll

regsvr32 browseui.dll

Reboot your machine and try the save as, does it help?.

If it doesn't try to run this command:

sfc /scannow click [OK] and let it run.

 

BUG: DHTML Page Designer: Cannot find the Mshtml.hlp file

http://support.microsoft.com/kb/190250/en-us

HTH.

nass

---

http://www.nasstec.co.uk

[Guest iecustomizer]

Re: Problem opening a picture in an email

 

Hi PT,

 

Both computers are missing c:\windows\sysyem32\mshtml.hlp

 

But that is beside the point. What you want to achieve is to be able to save

As pictures on Computer 2.

 

A common cure for this sympton is to clear your internet cache.

 

In IE, select Tools>Internet Options - General tab, Delete Files button.

 

Are both computers up to date with Windows Updates?

 

It may be a good idea to ensure that you have the latest patches and

updates.

 

Regards.

"PT" <xyz@xyz.com> wrote in message

news:%2362sKublIHA.4480@TK2MSFTNGP03.phx.gbl...

>I have two computers, each using Outlook Express 6 and WindowsXP Home. On

>each I tried opening a picture embedded in an email by right clicking the

>picture and selecting Save As.

>

> On computer 1, the file opens "Save Picture" and allows a normal save as

> JPEG.

> On computer 2, I get an error message. "Can't find the file specified".

> The help button identifies the missing file as

> c:\windows\sysyem32\mshtml.hlp

>

> I checked both computers' folders and find that each contains two files:

> mshtml.dll and mshtml.tlb. In other words, neither has the "missing"

> file.

>

> What's the explanation?

>

> --

>

> PT

>

[Guest Onsokumaru]

Re: Problem opening a picture in an email

 

In the security options, do you have the "block images...", or "do not allow

harmful attatchments..." items checked?

 

Are you using the same level of security on both machines.

 

"PT" <xyz@xyz.com> wrote in message

news:%2362sKublIHA.4480@TK2MSFTNGP03.phx.gbl...

>I have two computers, each using Outlook Express 6 and WindowsXP Home. On

>each I tried opening a picture embedded in an email by right clicking the

>picture and selecting Save As.

>

> On computer 1, the file opens "Save Picture" and allows a normal save as

> JPEG.

> On computer 2, I get an error message. "Can't find the file specified".

> The help button identifies the missing file as

> c:\windows\sysyem32\mshtml.hlp

>

> I checked both computers' folders and find that each contains two files:

> mshtml.dll and mshtml.tlb. In other words, neither has the "missing"

> file.

>

> What's the explanation?

>

> --

>

> PT

>

[Guest PT]

Re: Problem opening a picture in an email

 

I emptied the cache and ran Windows Update to update IE7. Same problem. I

can't account for the difference in behavior on the two machines

--

 

PT

 

"iecustomizer" <iecustomizer@hotmail.com> wrote in message

news:eLq4JuglIHA.5208@TK2MSFTNGP04.phx.gbl...

> Hi PT,

>

> Both computers are missing c:\windows\sysyem32\mshtml.hlp

>

> But that is beside the point. What you want to achieve is to be able to

> save As pictures on Computer 2.

>

> A common cure for this sympton is to clear your internet cache.

>

> In IE, select Tools>Internet Options - General tab, Delete Files button.

>

> Are both computers up to date with Windows Updates?

>

> It may be a good idea to ensure that you have the latest patches and

> updates.

>

> Regards.

> "PT" <xyz@xyz.com> wrote in message

> news:%2362sKublIHA.4480@TK2MSFTNGP03.phx.gbl...

>>I have two computers, each using Outlook Express 6 and WindowsXP Home. On

>>each I tried opening a picture embedded in an email by right clicking the

>>picture and selecting Save As.

>>

>> On computer 1, the file opens "Save Picture" and allows a normal save as

>> JPEG.

>> On computer 2, I get an error message. "Can't find the file specified".

>> The help button identifies the missing file as

>> c:\windows\sysyem32\mshtml.hlp

>>

>> I checked both computers' folders and find that each contains two files:

>> mshtml.dll and mshtml.tlb. In other words, neither has the "missing"

>> file.

>>

>> What's the explanation?

>>

>> --

>>

>> PT

>>

>

>

[Guest Frank Saunders MS-MVP IE,OE/WM]

Re: Problem opening a picture in an email

 

Do a thorough check for malware, following all of the steps at one of these

Web pages.

Help with malware:

All MS-MVP Sites.

http://aumha.org/a/parasite.htm

http://aumha.org/a/quickfix.htm

http://www.elephantboycomputers.com/page2.html#Removing_Malware

http://mvps.org/winhelp2002/unwanted.htm

http://inetexplorer.mvps.org/darnit.html

http://www.mvps.org/sramesh2k/Malware_Defence.htm

 

Unexplained computer behavior may be caused by deceptive software.

http://support.microsoft.com/kb/827315

 

So How Did I Get Infected Anyway?

For quite a few people it's by installing programs like Messenger Plus,

whose ads for malware don't identify the malware as such and try to convince

you that you owe it to the author. See also:

http://www.wilderssecurity.com/showthread.php?t=27971

Don't ever do a "default" install of anything. Always choose Custom and see

what else is being carried along. Don't install any extras you're not sure

of.

 

"PT" <xyz@xyz.com> wrote in message

news:e$Oio0olIHA.2268@TK2MSFTNGP02.phx.gbl...

>I emptied the cache and ran Windows Update to update IE7. Same problem. I

>can't account for the difference in behavior on the two machines

>

> "iecustomizer" <iecustomizer@hotmail.com> wrote in message

> news:eLq4JuglIHA.5208@TK2MSFTNGP04.phx.gbl...

>> Hi PT,

>>

>> Both computers are missing c:\windows\sysyem32\mshtml.hlp

>>

>> But that is beside the point. What you want to achieve is to be able to

>> save As pictures on Computer 2.

>>

>> A common cure for this sympton is to clear your internet cache.

>>

>> In IE, select Tools>Internet Options - General tab, Delete Files button.

>>

>> Are both computers up to date with Windows Updates?

>>

>> It may be a good idea to ensure that you have the latest patches and

>> updates.

>>

>> Regards.

>> "PT" <xyz@xyz.com> wrote in message

>> news:%2362sKublIHA.4480@TK2MSFTNGP03.phx.gbl...

>>>I have two computers, each using Outlook Express 6 and WindowsXP Home.

>>>On each I tried opening a picture embedded in an email by right clicking

>>>the picture and selecting Save As.

>>>

>>> On computer 1, the file opens "Save Picture" and allows a normal save as

>>> JPEG.

>>> On computer 2, I get an error message. "Can't find the file specified".

>>> The help button identifies the missing file as

>>> c:\windows\sysyem32\mshtml.hlp

>>>

>>> I checked both computers' folders and find that each contains two files:

>>> mshtml.dll and mshtml.tlb. In other words, neither has the "missing"

>>> file.

[Guest Bob]

Re: Problem opening a picture in an email

 

Possible solutions in no particular order.

 

1. System Restore to a time before the problem began.

2. sfc /scannow.

3. Reset IE7.

-------

*Report back, please*

 

 

"PT" <xyz@xyz.com> wrote in message

news:e$Oio0olIHA.2268@TK2MSFTNGP02.phx.gbl...

>I emptied the cache and ran Windows Update to update IE7. Same problem. I

>can't account for the difference in behavior on the two machines

> --

>

> PT

>

> "iecustomizer" <iecustomizer@hotmail.com> wrote in message

> news:eLq4JuglIHA.5208@TK2MSFTNGP04.phx.gbl...

>> Hi PT,

>>

>> Both computers are missing c:\windows\sysyem32\mshtml.hlp

>>

>> But that is beside the point. What you want to achieve is to be able to

>> save As pictures on Computer 2.

>>

>> A common cure for this sympton is to clear your internet cache.

>>

>> In IE, select Tools>Internet Options - General tab, Delete Files button.

>>

>> Are both computers up to date with Windows Updates?

>>

>> It may be a good idea to ensure that you have the latest patches and

>> updates.

>>

>> Regards.

>> "PT" <xyz@xyz.com> wrote in message

>> news:%2362sKublIHA.4480@TK2MSFTNGP03.phx.gbl...

>>>I have two computers, each using Outlook Express 6 and WindowsXP Home.

>>>On each I tried opening a picture embedded in an email by right clicking

>>>the picture and selecting Save As.

>>>

>>> On computer 1, the file opens "Save Picture" and allows a normal save as

>>> JPEG.

>>> On computer 2, I get an error message. "Can't find the file specified".

>>> The help button identifies the missing file as

>>> c:\windows\sysyem32\mshtml.hlp

>>>

>>> I checked both computers' folders and find that each contains two files:

>>> mshtml.dll and mshtml.tlb. In other words, neither has the "missing"

>>> file.

>>>

>>> What's the explanation?

>>>

>>> --

>>>

>>> PT

>>>

>>

>>

>

>

[Guest picture girl]

RE: Problem opening a picture in an email

 

You're not the only one with this copy problem. I've been reading several

forums. The consensus is that OE 6 is incompatible with IE 7. I can't

believe this is the case. I right clicked a pic last week, in my email and

saved it. Now I get the missing MSHTML.HLP file error too on the same

picture. Has anyone found the solution???

 

"PT" wrote:

> I have two computers, each using Outlook Express 6 and WindowsXP Home. On

> each I tried opening a picture embedded in an email by right clicking the

> picture and selecting Save As.

>

> On computer 1, the file opens "Save Picture" and allows a normal save as

> JPEG.

> On computer 2, I get an error message. "Can't find the file specified". The

> help button identifies the missing file as

> c:\windows\sysyem32\mshtml.hlp

>

> I checked both computers' folders and find that each contains two files:

> mshtml.dll and mshtml.tlb. In other words, neither has the "missing" file.

>

> What's the explanation?

>

> --

>

> PT

>

>

>

[Guest Daave]

Re: Problem opening a picture in an email

 

"picture girl" <picture girl@discussions.microsoft.com> wrote in message

news:ABBD4F26-F7A1-483F-A5FE-805A9AA91470@microsoft.com...

> You're not the only one with this copy problem. I've been reading

> several

> forums. The consensus is that OE 6 is incompatible with IE 7. I

> can't

> believe this is the case. I right clicked a pic last week, in my

> email and

> saved it. Now I get the missing MSHTML.HLP file error too on the same

> picture. Has anyone found the solution???

 

Did you try everything listed here?:

 

http://groups.google.com/group/microsoft.public.outlookexpress.general/msg/d31a669f8d114fc3?hl=en