Guest PT Posted April 3, 2008 Posted April 3, 2008 I have two computers, each using Outlook Express 6 and WindowsXP Home. On each I tried opening a picture embedded in an email by right clicking the picture and selecting Save As. On computer 1, the file opens "Save Picture" and allows a normal save as JPEG. On computer 2, I get an error message. "Can't find the file specified". The help button identifies the missing file as c:\windows\sysyem32\mshtml.hlp I checked both computers' folders and find that each contains two files: mshtml.dll and mshtml.tlb. In other words, neither has the "missing" file. What's the explanation? -- PT
Guest PD43 Posted April 3, 2008 Posted April 3, 2008 Re: Problem opening a picture in an email "PT" <xyz@xyz.com> wrote: >What's the explanation? ask this again in: microsoft.public.outlookexpress.general
Guest nass Posted April 3, 2008 Posted April 3, 2008 RE: Problem opening a picture in an email "PT" wrote: > I have two computers, each using Outlook Express 6 and WindowsXP Home. On > each I tried opening a picture embedded in an email by right clicking the > picture and selecting Save As. > > On computer 1, the file opens "Save Picture" and allows a normal save as > JPEG. > On computer 2, I get an error message. "Can't find the file specified". The > help button identifies the missing file as > c:\windows\sysyem32\mshtml.hlp > > I checked both computers' folders and find that each contains two files: > mshtml.dll and mshtml.tlb. In other words, neither has the "missing" file. > > What's the explanation? > > -- > > PT Simply it doesn't exist!. Open a run command and type in: regsvr32 urlmon.dll regsvr32 mshtml.dll regsvr32 shdocvw.dll regsvr32 browseui.dll Reboot your machine and try the save as, does it help?. If it doesn't try to run this command: sfc /scannow click [OK] and let it run. BUG: DHTML Page Designer: Cannot find the Mshtml.hlp file http://support.microsoft.com/kb/190250/en-us HTH. nass --- http://www.nasstec.co.uk
Guest iecustomizer Posted April 4, 2008 Posted April 4, 2008 Re: Problem opening a picture in an email Hi PT, Both computers are missing c:\windows\sysyem32\mshtml.hlp But that is beside the point. What you want to achieve is to be able to save As pictures on Computer 2. A common cure for this sympton is to clear your internet cache. In IE, select Tools>Internet Options - General tab, Delete Files button. Are both computers up to date with Windows Updates? It may be a good idea to ensure that you have the latest patches and updates. Regards. "PT" <xyz@xyz.com> wrote in message news:%2362sKublIHA.4480@TK2MSFTNGP03.phx.gbl... >I have two computers, each using Outlook Express 6 and WindowsXP Home. On >each I tried opening a picture embedded in an email by right clicking the >picture and selecting Save As. > > On computer 1, the file opens "Save Picture" and allows a normal save as > JPEG. > On computer 2, I get an error message. "Can't find the file specified". > The help button identifies the missing file as > c:\windows\sysyem32\mshtml.hlp > > I checked both computers' folders and find that each contains two files: > mshtml.dll and mshtml.tlb. In other words, neither has the "missing" > file. > > What's the explanation? > > -- > > PT >
Guest Onsokumaru Posted April 4, 2008 Posted April 4, 2008 Re: Problem opening a picture in an email In the security options, do you have the "block images...", or "do not allow harmful attatchments..." items checked? Are you using the same level of security on both machines. "PT" <xyz@xyz.com> wrote in message news:%2362sKublIHA.4480@TK2MSFTNGP03.phx.gbl... >I have two computers, each using Outlook Express 6 and WindowsXP Home. On >each I tried opening a picture embedded in an email by right clicking the >picture and selecting Save As. > > On computer 1, the file opens "Save Picture" and allows a normal save as > JPEG. > On computer 2, I get an error message. "Can't find the file specified". > The help button identifies the missing file as > c:\windows\sysyem32\mshtml.hlp > > I checked both computers' folders and find that each contains two files: > mshtml.dll and mshtml.tlb. In other words, neither has the "missing" > file. > > What's the explanation? > > -- > > PT >
Guest PT Posted April 4, 2008 Posted April 4, 2008 Re: Problem opening a picture in an email I emptied the cache and ran Windows Update to update IE7. Same problem. I can't account for the difference in behavior on the two machines -- PT "iecustomizer" <iecustomizer@hotmail.com> wrote in message news:eLq4JuglIHA.5208@TK2MSFTNGP04.phx.gbl... > Hi PT, > > Both computers are missing c:\windows\sysyem32\mshtml.hlp > > But that is beside the point. What you want to achieve is to be able to > save As pictures on Computer 2. > > A common cure for this sympton is to clear your internet cache. > > In IE, select Tools>Internet Options - General tab, Delete Files button. > > Are both computers up to date with Windows Updates? > > It may be a good idea to ensure that you have the latest patches and > updates. > > Regards. > "PT" <xyz@xyz.com> wrote in message > news:%2362sKublIHA.4480@TK2MSFTNGP03.phx.gbl... >>I have two computers, each using Outlook Express 6 and WindowsXP Home. On >>each I tried opening a picture embedded in an email by right clicking the >>picture and selecting Save As. >> >> On computer 1, the file opens "Save Picture" and allows a normal save as >> JPEG. >> On computer 2, I get an error message. "Can't find the file specified". >> The help button identifies the missing file as >> c:\windows\sysyem32\mshtml.hlp >> >> I checked both computers' folders and find that each contains two files: >> mshtml.dll and mshtml.tlb. In other words, neither has the "missing" >> file. >> >> What's the explanation? >> >> -- >> >> PT >> > >
Guest Frank Saunders MS-MVP IE,OE/WM Posted April 4, 2008 Posted April 4, 2008 Re: Problem opening a picture in an email Do a thorough check for malware, following all of the steps at one of these Web pages. Help with malware: All MS-MVP Sites. http://aumha.org/a/parasite.htm http://aumha.org/a/quickfix.htm http://www.elephantboycomputers.com/page2.html#Removing_Malware http://mvps.org/winhelp2002/unwanted.htm http://inetexplorer.mvps.org/darnit.html http://www.mvps.org/sramesh2k/Malware_Defence.htm Unexplained computer behavior may be caused by deceptive software. http://support.microsoft.com/kb/827315 So How Did I Get Infected Anyway? For quite a few people it's by installing programs like Messenger Plus, whose ads for malware don't identify the malware as such and try to convince you that you owe it to the author. See also: http://www.wilderssecurity.com/showthread.php?t=27971 Don't ever do a "default" install of anything. Always choose Custom and see what else is being carried along. Don't install any extras you're not sure of. "PT" <xyz@xyz.com> wrote in message news:e$Oio0olIHA.2268@TK2MSFTNGP02.phx.gbl... >I emptied the cache and ran Windows Update to update IE7. Same problem. I >can't account for the difference in behavior on the two machines > > "iecustomizer" <iecustomizer@hotmail.com> wrote in message > news:eLq4JuglIHA.5208@TK2MSFTNGP04.phx.gbl... >> Hi PT, >> >> Both computers are missing c:\windows\sysyem32\mshtml.hlp >> >> But that is beside the point. What you want to achieve is to be able to >> save As pictures on Computer 2. >> >> A common cure for this sympton is to clear your internet cache. >> >> In IE, select Tools>Internet Options - General tab, Delete Files button. >> >> Are both computers up to date with Windows Updates? >> >> It may be a good idea to ensure that you have the latest patches and >> updates. >> >> Regards. >> "PT" <xyz@xyz.com> wrote in message >> news:%2362sKublIHA.4480@TK2MSFTNGP03.phx.gbl... >>>I have two computers, each using Outlook Express 6 and WindowsXP Home. >>>On each I tried opening a picture embedded in an email by right clicking >>>the picture and selecting Save As. >>> >>> On computer 1, the file opens "Save Picture" and allows a normal save as >>> JPEG. >>> On computer 2, I get an error message. "Can't find the file specified". >>> The help button identifies the missing file as >>> c:\windows\sysyem32\mshtml.hlp >>> >>> I checked both computers' folders and find that each contains two files: >>> mshtml.dll and mshtml.tlb. In other words, neither has the "missing" >>> file.
Guest Bob Posted April 4, 2008 Posted April 4, 2008 Re: Problem opening a picture in an email Possible solutions in no particular order. 1. System Restore to a time before the problem began. 2. sfc /scannow. 3. Reset IE7. ------- *Report back, please* "PT" <xyz@xyz.com> wrote in message news:e$Oio0olIHA.2268@TK2MSFTNGP02.phx.gbl... >I emptied the cache and ran Windows Update to update IE7. Same problem. I >can't account for the difference in behavior on the two machines > -- > > PT > > "iecustomizer" <iecustomizer@hotmail.com> wrote in message > news:eLq4JuglIHA.5208@TK2MSFTNGP04.phx.gbl... >> Hi PT, >> >> Both computers are missing c:\windows\sysyem32\mshtml.hlp >> >> But that is beside the point. What you want to achieve is to be able to >> save As pictures on Computer 2. >> >> A common cure for this sympton is to clear your internet cache. >> >> In IE, select Tools>Internet Options - General tab, Delete Files button. >> >> Are both computers up to date with Windows Updates? >> >> It may be a good idea to ensure that you have the latest patches and >> updates. >> >> Regards. >> "PT" <xyz@xyz.com> wrote in message >> news:%2362sKublIHA.4480@TK2MSFTNGP03.phx.gbl... >>>I have two computers, each using Outlook Express 6 and WindowsXP Home. >>>On each I tried opening a picture embedded in an email by right clicking >>>the picture and selecting Save As. >>> >>> On computer 1, the file opens "Save Picture" and allows a normal save as >>> JPEG. >>> On computer 2, I get an error message. "Can't find the file specified". >>> The help button identifies the missing file as >>> c:\windows\sysyem32\mshtml.hlp >>> >>> I checked both computers' folders and find that each contains two files: >>> mshtml.dll and mshtml.tlb. In other words, neither has the "missing" >>> file. >>> >>> What's the explanation? >>> >>> -- >>> >>> PT >>> >> >> > >
Guest picture girl Posted July 20, 2008 Posted July 20, 2008 RE: Problem opening a picture in an email You're not the only one with this copy problem. I've been reading several forums. The consensus is that OE 6 is incompatible with IE 7. I can't believe this is the case. I right clicked a pic last week, in my email and saved it. Now I get the missing MSHTML.HLP file error too on the same picture. Has anyone found the solution??? "PT" wrote: > I have two computers, each using Outlook Express 6 and WindowsXP Home. On > each I tried opening a picture embedded in an email by right clicking the > picture and selecting Save As. > > On computer 1, the file opens "Save Picture" and allows a normal save as > JPEG. > On computer 2, I get an error message. "Can't find the file specified". The > help button identifies the missing file as > c:\windows\sysyem32\mshtml.hlp > > I checked both computers' folders and find that each contains two files: > mshtml.dll and mshtml.tlb. In other words, neither has the "missing" file. > > What's the explanation? > > -- > > PT > > >
Guest Daave Posted July 21, 2008 Posted July 21, 2008 Re: Problem opening a picture in an email "picture girl" <picture girl@discussions.microsoft.com> wrote in message news:ABBD4F26-F7A1-483F-A5FE-805A9AA91470@microsoft.com... > You're not the only one with this copy problem. I've been reading > several > forums. The consensus is that OE 6 is incompatible with IE 7. I > can't > believe this is the case. I right clicked a pic last week, in my > email and > saved it. Now I get the missing MSHTML.HLP file error too on the same > picture. Has anyone found the solution??? Did you try everything listed here?: http://groups.google.com/group/microsoft.public.outlookexpress.general/msg/d31a669f8d114fc3?hl=en
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