Aimee88 Posted June 19, 2010 Posted June 19, 2010 We purchased what appears to be a genuine Office 2007 Pro set from an ebay seller. When we try to load the CD on our computer it AVG flags the autorun.exe file on the CD as malware. The option is to quarantine or continue. When I click to quarantine, it goes through that routine, then prompts a restart. Same thing on successive tries, as it isn't actually removing the file from the CD. We have a couple laptops in the house, as well, so I tried it in each of them. In one it didn't load, no response to the CD at all. In the second, it started as in our computer, but after clicking quarantine, it appeared that the setup would continue, but I didn't do it as we don't want to install it on that computer. We are all running Vista. Ours is Home Premium. The laptop it appeared to work on is Home Basic, I think. I have sent an email to Microsoft and AVG, and searched the web in forums like this, but I'm not finding a good answer. Do you think the CDs are geniune? Would you risk skipping the quarantine to see what happens? Any ideas will be greatly appreciated! Thank you. Quote
Aimee88 Posted June 19, 2010 Author Posted June 19, 2010 Well, after writing this, we did some more searching, and I'm pretty sure it's a fake! The hologram on the CD looks good, but it is a sticker. Any advice on this? It seems that Microsoft will give you a replacement for turning this one in. Is that a good option? Thank you! Quote
KenB Posted June 19, 2010 Posted June 19, 2010 Hi, I suspect, as you do, that you have a copy. There is no way that a genuine copy of Office 2007 will be infected. If it is a "good" fake then Microsoft will, as you suggest, provide you with a replacement. You will need to provide MS with specific information. See here: http://www.microsoft.com/genuine/office/ogakitinformation.aspx?displaylang=en Quote There is an email going around offering processed pork - gelatin - and salt in a can ......this is simply SPAM !! MiniToolBoxNetwork TestWireless Test
Aimee88 Posted June 19, 2010 Author Posted June 19, 2010 Thank you for taking the time to resond. We are pursuing that. I also started a claim in Ebay. It's a good fake, I'll give them that. In any event, I'm glad I've found this forum. :) Quote
Dalo Harkin Posted June 23, 2010 Posted June 23, 2010 if its picking the autorun.exe as a virus dont jump to the conclusion that it is, there are many false positives, but as you have said if the hologram around the outside of the disk is a sticker then its a fake. If you post a pic i'll tell you if its genuine or not. The company may have a volume licence key and then just burn images of the original disk (which is naughty, but seen worse on ebay :eek:) seem them where people actually just write office 2007 on the disk lmao Quote Intel Q6600 @ 4Ghz (Watercooled)Asus P5K premium black pearl4GB OCZ Reaper 8500260GTX Join Free PC Help - Register here Donations are welcome - here PC Build We are all members helping other members.Please return here where you may be able to help someone else.After all, no one knows everything and you may have the answer that someone needs.
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