Can't view reg key HKLM\SW\MS\Windows\CurrentVersion

[Guest JT]

I have a Windows 2003 Server (SP1). It's primary role is a production

database server running SQL 2000. It runs IIS and a few other custom apps,

but mostly it is SQL intensive. We had some minor SQL problems and then our

DBA noticed that Outlook / mapi was not working for SQL alerts.

 

In troubleshooting the Outlook problem, I noticed that I could not view the

registry key HKLM\SW\MS\Windows\CurrentVersion. When I try to expand the

key, I get an error 'Cannot open CurrentVersion - Error while opening key'.

 

I am also unable to open most of the applications under Control Panel.

 

Has anyone seen this before? I have not rebooted the server yet. I am

concerned that Windows may not start. Is there anything that I can do before

a reboot to fix the registry problems?

 

I have a good backup, but would like to mitigate the issue if possible

before rebooting.

 

Thanks for any suggestions (and Yes I know it needs SP2 :)

 

- JT

[Guest Jabez Gan [MVP]]

Re: Can't view reg key HKLM\SW\MS\Windows\CurrentVersion

 

Have you tried right clicking on HKLM\SW\MS\Windows\CurrentVersion and

seleect Permission and make sure that the logged on uesr has the ncecessary

permissions?

 

--

Jabez Gan

Microsoft MVP: Windows Server

http://www.msblog.org

 

 

"JT" <JT@discussions.microsoft.com> wrote in message

news:15C63650-9DF9-4525-B343-D41B28DF8902@microsoft.com...

>I have a Windows 2003 Server (SP1). It's primary role is a production

> database server running SQL 2000. It runs IIS and a few other custom

> apps,

> but mostly it is SQL intensive. We had some minor SQL problems and then

> our

> DBA noticed that Outlook / mapi was not working for SQL alerts.

>

> In troubleshooting the Outlook problem, I noticed that I could not view

> the

> registry key HKLM\SW\MS\Windows\CurrentVersion. When I try to expand the

> key, I get an error 'Cannot open CurrentVersion - Error while opening

> key'.

>

> I am also unable to open most of the applications under Control Panel.

>

> Has anyone seen this before? I have not rebooted the server yet. I am

> concerned that Windows may not start. Is there anything that I can do

> before

> a reboot to fix the registry problems?

>

> I have a good backup, but would like to mitigate the issue if possible

> before rebooting.

>

> Thanks for any suggestions (and Yes I know it needs SP2 :)

>

> - JT

[Guest JT]

Re: Can't view reg key HKLM\SW\MS\Windows\CurrentVersion

 

Yes, we checked all of the permissions, but were unable to propogate them to

the key, as Windows could not verifiy permissions on the 'missing key'

 

A reboot fixed the problem completely. Seems like a no brainer but we have

had serious SAN problems on reboots of that server, so we were very hesitant

to reboot it.

 

Thank you for the suggestion - it is resolved.

 

"Jabez Gan [MVP]" wrote:

> Have you tried right clicking on HKLM\SW\MS\Windows\CurrentVersion and

> seleect Permission and make sure that the logged on uesr has the ncecessary

> permissions?

>

> --

> Jabez Gan

> Microsoft MVP: Windows Server

> http://www.msblog.org

>

>

> "JT" <JT@discussions.microsoft.com> wrote in message

> news:15C63650-9DF9-4525-B343-D41B28DF8902@microsoft.com...

> >I have a Windows 2003 Server (SP1). It's primary role is a production

> > database server running SQL 2000. It runs IIS and a few other custom

> > apps,

> > but mostly it is SQL intensive. We had some minor SQL problems and then

> > our

> > DBA noticed that Outlook / mapi was not working for SQL alerts.

> >

> > In troubleshooting the Outlook problem, I noticed that I could not view

> > the

> > registry key HKLM\SW\MS\Windows\CurrentVersion. When I try to expand the

> > key, I get an error 'Cannot open CurrentVersion - Error while opening

> > key'.

> >

> > I am also unable to open most of the applications under Control Panel.

> >

> > Has anyone seen this before? I have not rebooted the server yet. I am

> > concerned that Windows may not start. Is there anything that I can do

> > before

> > a reboot to fix the registry problems?

> >

> > I have a good backup, but would like to mitigate the issue if possible

> > before rebooting.

> >

> > Thanks for any suggestions (and Yes I know it needs SP2 :)

> >

> > - JT

>

[Guest Jabez Gan [MVP]]

Re: Can't view reg key HKLM\SW\MS\Windows\CurrentVersion

 

Thanks for the update ;)

 

--

Jabez Gan

Microsoft MVP: Windows Server

http://www.msblog.org

 

 

"JT" <JT@discussions.microsoft.com> wrote in message

news:AD7D8138-B508-40B1-B48C-4E51971A0F97@microsoft.com...

> Yes, we checked all of the permissions, but were unable to propogate them

> to

> the key, as Windows could not verifiy permissions on the 'missing key'

>

> A reboot fixed the problem completely. Seems like a no brainer but we

> have

> had serious SAN problems on reboots of that server, so we were very

> hesitant

> to reboot it.

>

> Thank you for the suggestion - it is resolved.

>

> "Jabez Gan [MVP]" wrote:

>

>> Have you tried right clicking on HKLM\SW\MS\Windows\CurrentVersion and

>> seleect Permission and make sure that the logged on uesr has the

>> ncecessary

>> permissions?

>>

>> --

>> Jabez Gan

>> Microsoft MVP: Windows Server

>> http://www.msblog.org

>>

>>

>> "JT" <JT@discussions.microsoft.com> wrote in message

>> news:15C63650-9DF9-4525-B343-D41B28DF8902@microsoft.com...

>> >I have a Windows 2003 Server (SP1). It's primary role is a production

>> > database server running SQL 2000. It runs IIS and a few other custom

>> > apps,

>> > but mostly it is SQL intensive. We had some minor SQL problems and

>> > then

>> > our

>> > DBA noticed that Outlook / mapi was not working for SQL alerts.

>> >

>> > In troubleshooting the Outlook problem, I noticed that I could not view

>> > the

>> > registry key HKLM\SW\MS\Windows\CurrentVersion. When I try to expand

>> > the

>> > key, I get an error 'Cannot open CurrentVersion - Error while opening

>> > key'.

>> >

>> > I am also unable to open most of the applications under Control Panel.

>> >

>> > Has anyone seen this before? I have not rebooted the server yet. I am

>> > concerned that Windows may not start. Is there anything that I can do

>> > before

>> > a reboot to fix the registry problems?

>> >

>> > I have a good backup, but would like to mitigate the issue if possible

>> > before rebooting.

>> >

>> > Thanks for any suggestions (and Yes I know it needs SP2 :)

>> >

>> > - JT

>>