Guest Geoff Lane Posted April 7, 2008 Posted April 7, 2008 I posted this several days ago, but got limited response. So I'm asking again but giving fuller information in the hope that someone can point me in the right direction. I suspect that unless I can repair/reinstall the Volume Shadow Copy Service, I'm facing a "nuke and rebuild" :( This is a Windows 2003 standard server domain controller. Recently I changed anti-virus vendor and something went awry while uninstalling the old software and installing the new, so that I'm now getting the following errors when my scheduled task to back up the system state runs. All help gratefully received, Geoff. From the Application event log: Event Type: Error Event Source: VSS Event Category: None Event ID: 20 Date: 4/6/2008 Time: 23:59:19 User: N/A Computer: GJCTS03 Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {40700425-0080-11d2-851f-00c04fc21759} and Name MSSQL_ClientVirtualDeviceSet is [0x80040154]. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 2d 20 43 6f 64 65 3a 20 - Code: 0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC 0010: 30 30 30 30 30 32 31 33 00000213 0018: 2d 20 43 61 6c 6c 3a 20 - Call: 0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC 0028: 30 30 30 30 30 31 37 36 00000176 0030: 2d 20 50 49 44 3a 20 20 - PID: 0038: 30 30 30 30 34 33 32 34 00004324 0040: 2d 20 54 49 44 3a 20 20 - TID: 0048: 30 30 30 30 35 33 31 36 00005316 0050: 2d 20 43 4d 44 3a 20 20 - CMD: 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO 0060: 57 53 5c 53 79 73 74 65 WS\Syste 0068: 6d 33 32 5c 76 73 73 76 m32\vssv 0070: 63 2e 65 78 65 20 20 20 c.exe 0078: 2d 20 55 73 65 72 3a 20 - User: 0080: 4e 54 20 41 55 54 48 4f NT AUTHO 0088: 52 49 54 59 5c 53 59 53 RITY\SYS 0090: 54 45 4d 20 20 20 20 20 TEM 0098: 2d 20 53 69 64 3a 20 20 - Sid: 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18 -------------------------------------------- Event Type: Error Event Source: VSS Event Category: None Event ID: 6008 Date: 4/6/2008 Time: 23:59:19 User: N/A Computer: GJCTS03 Description: Sqllib error: Failed to create VDS object. hr = 0x80040154. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 2d 20 43 6f 64 65 3a 20 - Code: 0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC 0010: 30 30 30 30 30 32 32 33 00000223 0018: 2d 20 43 61 6c 6c 3a 20 - Call: 0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC 0028: 30 30 30 30 30 31 37 36 00000176 0030: 2d 20 50 49 44 3a 20 20 - PID: 0038: 30 30 30 30 34 33 32 34 00004324 0040: 2d 20 54 49 44 3a 20 20 - TID: 0048: 30 30 30 30 35 33 31 36 00005316 0050: 2d 20 43 4d 44 3a 20 20 - CMD: 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO 0060: 57 53 5c 53 79 73 74 65 WS\Syste 0068: 6d 33 32 5c 76 73 73 76 m32\vssv 0070: 63 2e 65 78 65 20 20 20 c.exe 0078: 2d 20 55 73 65 72 3a 20 - User: 0080: 4e 54 20 41 55 54 48 4f NT AUTHO 0088: 52 49 54 59 5c 53 59 53 RITY\SYS 0090: 54 45 4d 20 20 20 20 20 TEM 0098: 2d 20 53 69 64 3a 20 20 - Sid: 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18 ---------------------------------------------- Event Type: Error Event Source: NTBackup Event Category: None Event ID: 8019 Date: 4/6/2008 Time: 23:59:23 User: N/A Computer: GJCTS03 Description: End Operation: Warnings or errors were encountered. Consult the backup report for more details. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. ----------------------------------------------- Here's the backup report from manually attempting to backup system state: Backup Status Operation: Backup Active backup destination: File Media name: "SystemState2.bkf created 4/7/2008 at 10:13" Volume shadow copy creation: Attempt 1. "MSDEWriter" has reported an error 0x800423f4. This is part of System State. The backup cannot continue. Error returned while creating the volume shadow copy:800423f4 Aborting Backup. ---------------------- The operation did not successfully complete. ----------------------
Guest Jabez Gan [MVP] Posted April 7, 2008 Posted April 7, 2008 Re: Windows 2003 - can't back up system state Hi Geoff, Please try: Opening %win%\inf folder Locate the file volsnap.inf Right click and select Install. does this help? -- Jabez Gan Microsoft MVP: Windows Server http://www.msblog.org "Geoff Lane" <geoff@nospam.invalid> wrote in message news:Xns9A796876988A8geoffnospam097akdsh@207.46.248.16... >I posted this several days ago, but got limited response. So I'm asking > again but giving fuller information in the hope that someone can point > me in the right direction. I suspect that unless I can repair/reinstall > the Volume Shadow Copy Service, I'm facing a "nuke and rebuild" :( > > This is a Windows 2003 standard server domain controller. Recently I > changed anti-virus vendor and something went awry while uninstalling the > old software and installing the new, so that I'm now getting the > following errors when my scheduled task to back up the system state > runs. > > All help gratefully received, > > Geoff. > > > From the Application event log: > > Event Type: Error > Event Source: VSS > Event Category: None > Event ID: 20 > Date: 4/6/2008 > Time: 23:59:19 > User: N/A > Computer: GJCTS03 > Description: > Volume Shadow Copy Service error: A critical component required by the > Volume Shadow Copy service is not registered. This might happened if an > error occurred during Windows setup or during installation of a Shadow > Copy provider. The error returned from CoCreateInstance on class with > CLSID {40700425-0080-11d2-851f-00c04fc21759} and Name > MSSQL_ClientVirtualDeviceSet is [0x80040154]. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 2d 20 43 6f 64 65 3a 20 - Code: > 0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC > 0010: 30 30 30 30 30 32 31 33 00000213 > 0018: 2d 20 43 61 6c 6c 3a 20 - Call: > 0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC > 0028: 30 30 30 30 30 31 37 36 00000176 > 0030: 2d 20 50 49 44 3a 20 20 - PID: > 0038: 30 30 30 30 34 33 32 34 00004324 > 0040: 2d 20 54 49 44 3a 20 20 - TID: > 0048: 30 30 30 30 35 33 31 36 00005316 > 0050: 2d 20 43 4d 44 3a 20 20 - CMD: > 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO > 0060: 57 53 5c 53 79 73 74 65 WS\Syste > 0068: 6d 33 32 5c 76 73 73 76 m32\vssv > 0070: 63 2e 65 78 65 20 20 20 c.exe > 0078: 2d 20 55 73 65 72 3a 20 - User: > 0080: 4e 54 20 41 55 54 48 4f NT AUTHO > 0088: 52 49 54 59 5c 53 59 53 RITY\SYS > 0090: 54 45 4d 20 20 20 20 20 TEM > 0098: 2d 20 53 69 64 3a 20 20 - Sid: > 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18 > > -------------------------------------------- > > Event Type: Error > Event Source: VSS > Event Category: None > Event ID: 6008 > Date: 4/6/2008 > Time: 23:59:19 > User: N/A > Computer: GJCTS03 > Description: > Sqllib error: Failed to create VDS object. hr = 0x80040154. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > Data: > 0000: 2d 20 43 6f 64 65 3a 20 - Code: > 0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC > 0010: 30 30 30 30 30 32 32 33 00000223 > 0018: 2d 20 43 61 6c 6c 3a 20 - Call: > 0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC > 0028: 30 30 30 30 30 31 37 36 00000176 > 0030: 2d 20 50 49 44 3a 20 20 - PID: > 0038: 30 30 30 30 34 33 32 34 00004324 > 0040: 2d 20 54 49 44 3a 20 20 - TID: > 0048: 30 30 30 30 35 33 31 36 00005316 > 0050: 2d 20 43 4d 44 3a 20 20 - CMD: > 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO > 0060: 57 53 5c 53 79 73 74 65 WS\Syste > 0068: 6d 33 32 5c 76 73 73 76 m32\vssv > 0070: 63 2e 65 78 65 20 20 20 c.exe > 0078: 2d 20 55 73 65 72 3a 20 - User: > 0080: 4e 54 20 41 55 54 48 4f NT AUTHO > 0088: 52 49 54 59 5c 53 59 53 RITY\SYS > 0090: 54 45 4d 20 20 20 20 20 TEM > 0098: 2d 20 53 69 64 3a 20 20 - Sid: > 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18 > > ---------------------------------------------- > > Event Type: Error > Event Source: NTBackup > Event Category: None > Event ID: 8019 > Date: 4/6/2008 > Time: 23:59:23 > User: N/A > Computer: GJCTS03 > Description: > End Operation: Warnings or errors were encountered. > Consult the backup report for more details. > > For more information, see Help and Support Center at > http://go.microsoft.com/fwlink/events.asp. > > > ----------------------------------------------- > > Here's the backup report from manually attempting to backup system > state: > > Backup Status > Operation: Backup > Active backup destination: File > Media name: "SystemState2.bkf created 4/7/2008 at 10:13" > > Volume shadow copy creation: Attempt 1. > "MSDEWriter" has reported an error 0x800423f4. This is part of System > State. The backup cannot continue. > > Error returned while creating the volume shadow copy:800423f4 > Aborting Backup. > > ---------------------- > > The operation did not successfully complete. > > ----------------------
Guest Geoff Lane Posted April 7, 2008 Posted April 7, 2008 Re: Windows 2003 - can't back up system state "Jabez Gan [MVP]" <mingteikg@blizNOSPAMhosting.com> wrote in news:75A87279- BF85-4F2C-BFBF-D100ECB3667C@microsoft.com: > Please try: > > Opening %win%\inf folder > Locate the file volsnap.inf > Right click and select Install. > > does this help? Thanks for your help. Unfortunately, installing volsnap.inf doesn't seem to change things. I rebooted following the install, but I still get the same errors in the Application Log and the same reason for backup failure when I try to manually back up system state. Geoff
Guest Pegasus \(MVP\) Posted April 7, 2008 Posted April 7, 2008 Re: Windows 2003 - can't back up system state "Geoff Lane" <geoff@nospam.invalid> wrote in message news:Xns9A796876988A8geoffnospam097akdsh@207.46.248.16... >I posted this several days ago, but got limited response. So I'm asking > again but giving fuller information in the hope that someone can point > me in the right direction. I suspect that unless I can repair/reinstall > the Volume Shadow Copy Service, I'm facing a "nuke and rebuild" :( > > This is a Windows 2003 standard server domain controller. Recently I > changed anti-virus vendor and something went awry while uninstalling the > old software and installing the new, so that I'm now getting the > following errors when my scheduled task to back up the system state > runs. > > All help gratefully received, > > Geoff. Below is a copy of a report from a different post on the same subject. I have not tried this by myself - you would need to run it at your own risk. Start a Command Prompt, then run these commands: Net stop vss Net stop swprv regsvr32 ole32.dll regsvr32 vss_ps.dll Vssvc /Register regsvr32 /i swprv.dll regsvr32 /i eventcls.dll regsvr32 es.dll regsvr32 stdprov.dll regsvr32 vssui.dll regsvr32 msxml.dll regsvr32 msxml3.dll regsvr32 msxml4.dll Reinstalled COM+ 1. Backup and then delete HKLM\Software\Microsoft\COM3 2. Boot to Recovery console and rename clbcatq.dll to ~clbcatq.dll. 3. Boot to normal mode and in Control Panel, open the Add or Remove Programs tool, and then open the Add/Remove Windows Components tool. Checked DCOMCNFG and red down arrow on Computer 2. Distributed Transaction coordinator is running and started. 3. Followed Q315296 How to clean up a damaged COM+ catalog 4. Errored again with: "sub-component Com+ raised an exception" 0x8007041b 5. Stopped the System event Notification serivce and attempted to reinstall Com+ again 6. This time it was successful 7. Created a Shadow Copy on C:\ and that was successful 8. Attempted the System State backup of the server to C:\ Successful
Guest Geoff Lane Posted April 7, 2008 Posted April 7, 2008 Re: Windows 2003 - can't back up system state "Pegasus \(MVP\)" <I.can@fly.com.oz> wrote in news:O2YEByKmIHA.4244 @TK2MSFTNGP06.phx.gbl: > Below is a copy of a report from a different post on the same subject. > I have not tried this by myself - you would need to run it at your own > risk. Thanks - tried that and I'm now getting a different behaviour on attempting to back up system state, but it's still unsuccessful. It seems that I can't reinstall COM+ properly, because when I try via add/remove programs I get the following error: Sub-component COM+ raised an exception while processing the OC_COMPLETE_INSTALLATION setup message. d:\nt\com\complus\src\complussetup\comsetup\ccompluscore.cpp (line 563) Error Code = 0x80040206 An unexpected internal error was detected The COM+ event classes could not be registered. I have a horrible feeling about this :(
Guest Peter Jam Posted May 21, 2008 Posted May 21, 2008 Re: Windows 2003 - can't back up system state Geoff, I have been fighting similar issues ID 6008 & ID 20 on the DPM forum with no relief. Below are the two app errors I keep seeing on a W2k3SP2 Protected Server (through DPM 2007Enterprise) with SQL200SP4. Shares and System State perform correctly but the Replicas are inconsistent for 19 SQL jobs. The Microsoft Shadow Copy Service provider keeps stopping. I would love to hear if you have an answer short of nuking, because I am close to that myself. Not sure that will even help! My errors: Event Type: Error Event Source: VSS Event Category: None Event ID: 6008 Date: 5/20/2008 Time: 3:05:37 PM User: N/A Computer: EBONYDRAKE Description: Sqllib error: Failed to create VDS object. hr = 0x80040154. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 2d 20 43 6f 64 65 3a 20 - Code: 0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC 0010: 30 30 30 30 30 32 32 33 00000223 0018: 2d 20 43 61 6c 6c 3a 20 - Call: 0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC 0028: 30 30 30 30 30 31 37 36 00000176 0030: 2d 20 50 49 44 3a 20 20 - PID: 0038: 30 30 30 30 33 39 30 34 00003904 0040: 2d 20 54 49 44 3a 20 20 - TID: 0048: 30 30 30 30 30 39 31 32 00000912 0050: 2d 20 43 4d 44 3a 20 20 - CMD: 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO 0060: 57 53 5c 53 79 73 74 65 WS\Syste 0068: 6d 33 32 5c 76 73 73 76 m32\vssv 0070: 63 2e 65 78 65 20 20 20 c.exe 0078: 2d 20 55 73 65 72 3a 20 - User: 0080: 4e 54 20 41 55 54 48 4f NT AUTHO 0088: 52 49 54 59 5c 53 59 53 RITY\SYS 0090: 54 45 4d 20 20 20 20 20 TEM 0098: 2d 20 53 69 64 3a 20 20 - Sid: 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18 Event Type: Error Event Source: VSS Event Category: None Event ID: 20 Date: 5/20/2008 Time: 3:05:37 PM User: N/A Computer: EBONYDRAKE Description: Volume Shadow Copy Service error: A critical component required by the Volume Shadow Copy service is not registered. This might happened if an error occurred during Windows setup or during installation of a Shadow Copy provider. The error returned from CoCreateInstance on class with CLSID {40700425-0080-11d2-851f-00c04fc21759} and Name MSSQL_ClientVirtualDeviceSet is [0x80040154]. For more information, see Help and Support Center at http://go.microsoft.com/fwlink/events.asp. Data: 0000: 2d 20 43 6f 64 65 3a 20 - Code: 0008: 53 51 4c 56 46 52 5a 43 SQLVFRZC 0010: 30 30 30 30 30 32 31 33 00000213 0018: 2d 20 43 61 6c 6c 3a 20 - Call: 0020: 53 51 4c 56 46 52 5a 43 SQLVFRZC 0028: 30 30 30 30 30 31 37 36 00000176 0030: 2d 20 50 49 44 3a 20 20 - PID: 0038: 30 30 30 30 33 39 30 34 00003904 0040: 2d 20 54 49 44 3a 20 20 - TID: 0048: 30 30 30 30 30 39 31 32 00000912 0050: 2d 20 43 4d 44 3a 20 20 - CMD: 0058: 43 3a 5c 57 49 4e 44 4f C:\WINDO 0060: 57 53 5c 53 79 73 74 65 WS\Syste 0068: 6d 33 32 5c 76 73 73 76 m32\vssv 0070: 63 2e 65 78 65 20 20 20 c.exe 0078: 2d 20 55 73 65 72 3a 20 - User: 0080: 4e 54 20 41 55 54 48 4f NT AUTHO 0088: 52 49 54 59 5c 53 59 53 RITY\SYS 0090: 54 45 4d 20 20 20 20 20 TEM 0098: 2d 20 53 69 64 3a 20 20 - Sid: 00a0: 53 2d 31 2d 35 2d 31 38 S-1-5-18 -- Peter Jam Network System Administrator Lorch Microwave Inc "Geoff Lane" wrote: > "Pegasus \(MVP\)" <I.can@fly.com.oz> wrote in news:O2YEByKmIHA.4244 > @TK2MSFTNGP06.phx.gbl: > > > Below is a copy of a report from a different post on the same subject. > > I have not tried this by myself - you would need to run it at your own > > risk. > > Thanks - tried that and I'm now getting a different behaviour on attempting > to back up system state, but it's still unsuccessful. It seems that I can't > reinstall COM+ properly, because when I try via add/remove programs I get > the following error: > > Sub-component COM+ raised an exception while processing the > OC_COMPLETE_INSTALLATION setup message. > > d:\nt\com\complus\src\complussetup\comsetup\ccompluscore.cpp (line 563) > > Error Code = 0x80040206 > > > > An unexpected internal error was detected > > The COM+ event classes could not be registered. > > I have a horrible feeling about this :( >
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