Guest Fran Vázquez Posted April 9, 2008 Posted April 9, 2008 Hi, we've just installed a new printer server (Windows 2003 R2 Stdandard English). We installed all the needed drivers, and added all the printers (TCPIP ports). Everything seems OK. Then we've told our users to add the printers by adding 'network printers' in their computers. Everuthing is fine excepting one thing: the user can apparently change the 'printer setttings', but when he clicks OK on his changed printer settings and print, we see that they are not saved. In fact if we just save the printer settings and re-openn it, we see that they are the same, the default ones. This shouldnt be the behaviour of this print server, users should be able to personalize their printer settings. Weve tried to give the users all the permissions in the printers in the server but this gives the same result. What is happening? Thanks in advance for your answer.
Guest Jian-Ping Zhu [MSFT] Posted April 10, 2008 Posted April 10, 2008 RE: problem with Printer Server (Windows 2003 R2) Hello, Thank you for your post. According to your description, my understanding is that you have installed a new Windows Server 2003 printer server. After you added the printer as a network printer on your client PCs, you found you couldn't save the changes to this network printer. If there is any misunderstanding, please let me know. Analysis and Suggestions ======================== To narrow down the issue, please first answer the questions below: 1. Did this issue occur only on one of your client PC or it also occurred on other client PCs? 2. What settings could not be changed or any settings under printer properties could not be changed? 3. Could user print from client PC to printer server correctly? 4. If users login using Administrator account, could the changes of printer settings be saved correctly? As this issue might be caused by permission settings and network connection related reasons, please try to do the following steps to fix the issue. 1. Restart Print Spooler Service. To do this, please: 1). Click Start->Run, type "services.msc" in the open box and click OK. 2). Right click the service "Print Spooler". 3). Click Restart 2. Delete the printer and follow the below steps to add the same printer as a Standard TCP/IP printer using the IP address of the printer server. a. Click Start and select Printers and Faxes. b. Under Printer Tasks, click Add a Printer. Click Next. c. Select the Local Printer attached to this computer radio button. d. Uncheck the Automatically detect and install my Plug and Play printer check box. e. Click Next. f. Select the Create New Port radio button. g. From the Type of port: drop down list choose Standard TCP/IP Port. Click Next. Click Next. h. In the Printer Name or IP Address box, enter the IP Address of the device. i. Click Next. Click Finish. j. Choose your driver. Click Next. k. If you want this to be the default printer, click Yes. If not, click No. Then click Next. l. Select the Do not share this printer radio button. Click Next. m. Leave the Print a test page (recommended) button checked. Click Finish. n. When asked if the Test Page printed correctly, click Yes. After that, please check whether you could save the changed printer settings and print a test page correctly. I look forward to hearing from you. Thanks. Sincerely, Neo Zhu, Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - http://www.microsoft.com/security ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Reply-To: "Fran Vázquez" <fvazquez@newsgroup.nospam> | From: "Fran Vázquez" <fvazquez@newsgroup.nospam> | Subject: problem with Printer Server (Windows 2003 R2) | Date: Wed, 9 Apr 2008 14:45:15 +0200 | Lines: 24 | X-Priority: 3 | X-MSMail-Priority: Normal | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180 | X-RFC2646: Format=Flowed; Original | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198 | Message-ID: <#WKdR#jmIHA.944@TK2MSFTNGP05.phx.gbl> | Newsgroups: microsoft.public.windows.server.general | NNTP-Posting-Host: router.gelos.es 212.9.66.214 | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.general:36004 | X-Tomcat-NG: microsoft.public.windows.server.general | | Hi, | | | we've just installed a new printer server (Windows 2003 R2 Stdandard | English). We installed all the needed drivers, and added all the printers | (TCPIP ports). Everything seems OK. | | Then we've told our users to add the printers by adding 'network printers' | in their computers. Everuthing is fine excepting one thing: the user can | apparently change the 'printer setttings', but when he clicks OK on his | changed printer settings and print, we see that they are not saved. In fact | if we just save the printer settings and re-openn it, we see that they are | the same, the default ones. | | This shouldnt be the behaviour of this print server, users should be able to | personalize their printer settings. Weve tried to give the users all the | permissions in the printers in the server but this gives the same result. | | What is happening? | | Thanks in advance for your answer. | | | |
Guest Fran Vázquez Posted April 10, 2008 Posted April 10, 2008 Re: problem with Printer Server (Windows 2003 R2) Hi Jian-Ping, Inside... "Jian-Ping Zhu [MSFT]" <v-jpzhu@online.microsoft.com> escribió en el mensaje news:iUWLYEwmIHA.10116@TK2MSFTNGHUB02.phx.gbl... > Hello, > > Thank you for your post. > > According to your description, my understanding is that you have installed > a new Windows Server 2003 printer server. After you added the printer as a > network printer on your client PCs, you found you couldn't save the > changes > to this network printer. Yeah, thats right > > If there is any misunderstanding, please let me know. > > Analysis and Suggestions > ======================== > > To narrow down the issue, please first answer the questions below: > > 1. Did this issue occur only on one of your client PC or it also occurred > on other client PCs? > It happends on all my client PCs. > 2. What settings could not be changed or any settings under printer > properties could not be changed? For example the tray where the job will be printed to. > > 3. Could user print from client PC to printer server correctly? Yes, he can print but he cannot choose settings different from the default settings > > 4. If users login using Administrator account, could the changes of > printer > settings be saved correctly? No, even if user is local administrator of the PC the settings cannot be saved > > As this issue might be caused by permission settings and network > connection > related reasons, please try to do the following steps to fix the issue. > > 1. Restart Print Spooler Service. > To do this, please: > 1). Click Start->Run, type "services.msc" in the open box and click OK. > 2). Right click the service "Print Spooler". > 3). Click Restart > 2. Delete the printer and follow the below steps to add the same printer > as > a Standard TCP/IP printer using the IP address of the printer server. > a. Click Start and select Printers and Faxes. > b. Under Printer Tasks, click Add a Printer. Click Next. > c. Select the Local Printer attached to this computer radio button. > d. Uncheck the Automatically detect and install my Plug and Play printer > check box. > e. Click Next. > f. Select the Create New Port radio button. > g. From the Type of port: drop down list choose Standard TCP/IP Port. > Click > Next. Click Next. > h. In the Printer Name or IP Address box, enter the IP Address of the > device. > i. Click Next. Click Finish. > j. Choose your driver. Click Next. > k. If you want this to be the default printer, click Yes. If not, click > No. > Then click Next. > l. Select the Do not share this printer radio button. Click Next. > m. Leave the Print a test page (recommended) button checked. Click Finish. > n. When asked if the Test Page printed correctly, click Yes. > > After that, please check whether you could save the changed printer > settings and print a test page correctly. This was the way we were working, all the users had local printers that in fact were tcp printers. Now we changed this so all users installed the 'network printers' that are local to the printer server. Thanks in advance for your help. Fran. > > I look forward to hearing from you. Thanks. > > Sincerely, > Neo Zhu, > Microsoft Online Support > Microsoft Global Technical Support Center > > Get Secure! - http://www.microsoft.com/security > ===================================================== > When responding to posts, please "Reply to Group" via your newsreader so > that others may learn and benefit from your issue. > ===================================================== > This posting is provided "AS IS" with no warranties, and confers no > rights. > > -------------------- > | Reply-To: "Fran Vázquez" <fvazquez@newsgroup.nospam> > | From: "Fran Vázquez" <fvazquez@newsgroup.nospam> > | Subject: problem with Printer Server (Windows 2003 R2) > | Date: Wed, 9 Apr 2008 14:45:15 +0200 > | Lines: 24 > | X-Priority: 3 > | X-MSMail-Priority: Normal > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180 > | X-RFC2646: Format=Flowed; Original > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198 > | Message-ID: <#WKdR#jmIHA.944@TK2MSFTNGP05.phx.gbl> > | Newsgroups: microsoft.public.windows.server.general > | NNTP-Posting-Host: router.gelos.es 212.9.66.214 > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl > | Xref: TK2MSFTNGHUB02.phx.gbl > microsoft.public.windows.server.general:36004 > | X-Tomcat-NG: microsoft.public.windows.server.general > | > | Hi, > | > | > | we've just installed a new printer server (Windows 2003 R2 Stdandard > | English). We installed all the needed drivers, and added all the > printers > | (TCPIP ports). Everything seems OK. > | > | Then we've told our users to add the printers by adding 'network > printers' > | in their computers. Everuthing is fine excepting one thing: the user can > | apparently change the 'printer setttings', but when he clicks OK on his > | changed printer settings and print, we see that they are not saved. In > fact > | if we just save the printer settings and re-openn it, we see that they > are > | the same, the default ones. > | > | This shouldnt be the behaviour of this print server, users should be > able > to > | personalize their printer settings. Weve tried to give the users all the > | permissions in the printers in the server but this gives the same > result. > | > | What is happening? > | > | Thanks in advance for your answer. > | > | > | > | >
Guest Jian-Ping Zhu [MSFT] Posted April 11, 2008 Posted April 11, 2008 Re: problem with Printer Server (Windows 2003 R2) Hello Fran, Thanks for your update. I performed some tests on my side; however, to locate the root cause, I still need to collect more information for further investigation. 1. Are your Client PCs in an AD domain environment or in a WORKGROUP environment? 2. How did you configure the security settings of the shared printer? (For example, you give a specific user full control to print, manager printers and manager documents and logon using this user account.) 3. Which settings do you want to change? Please let me know the details or give me a screen shot. 4. Which printer has this problem? Please let me know the exact printer model and driver so that I can try to reproduce this issue in my lab environment. 5. Does this problem exist for all printers or a specific printer? 6. Does this problem exist for all users or just some specific users? Meanwhile, please perform the following tests: 1. Please logon as a user which has Administrator right on the printer server. Does it work? 2. Please test if there are some changes that could be saved or any changes could not be saved. 3. Please also test whether the same settings could be saved on printer server. Thanks for your attention and I look forward to hearing from you. : ) Sincerely, Neo Zhu, Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - http://www.microsoft.com/security ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Reply-To: "Fran Vázquez" <fvazquez@newsgroup.nospam> | From: "Fran Vázquez" <fvazquez@newsgroup.nospam> | References: <#WKdR#jmIHA.944@TK2MSFTNGP05.phx.gbl> <iUWLYEwmIHA.10116@TK2MSFTNGHUB02.phx.gbl> | Subject: Re: problem with Printer Server (Windows 2003 R2) | Date: Thu, 10 Apr 2008 15:05:36 +0200 | Lines: 176 | X-Priority: 3 | X-MSMail-Priority: Normal | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180 | X-RFC2646: Format=Flowed; Original | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198 | Message-ID: <u$TeRuwmIHA.1188@TK2MSFTNGP04.phx.gbl> | Newsgroups: microsoft.public.windows.server.general | NNTP-Posting-Host: router.gelos.es 212.9.66.214 | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.general:36086 | X-Tomcat-NG: microsoft.public.windows.server.general | | Hi Jian-Ping, | | Inside... | | | "Jian-Ping Zhu [MSFT]" <v-jpzhu@online.microsoft.com> escribió en el mensaje | news:iUWLYEwmIHA.10116@TK2MSFTNGHUB02.phx.gbl... | > Hello, | > | > Thank you for your post. | > | > According to your description, my understanding is that you have installed | > a new Windows Server 2003 printer server. After you added the printer as a | > network printer on your client PCs, you found you couldn't save the | > changes | > to this network printer. | | Yeah, thats right | | | > | > If there is any misunderstanding, please let me know. | > | > Analysis and Suggestions | > ======================== | > | > To narrow down the issue, please first answer the questions below: | > | > 1. Did this issue occur only on one of your client PC or it also occurred | > on other client PCs? | > | | | It happends on all my client PCs. | | > 2. What settings could not be changed or any settings under printer | > properties could not be changed? | | | For example the tray where the job will be printed to. | | > | > 3. Could user print from client PC to printer server correctly? | | Yes, he can print but he cannot choose settings different from the default | settings | | | > | > 4. If users login using Administrator account, could the changes of | > printer | > settings be saved correctly? | | No, even if user is local administrator of the PC the settings cannot be | saved | | > | > As this issue might be caused by permission settings and network | > connection | > related reasons, please try to do the following steps to fix the issue. | > | > 1. Restart Print Spooler Service. | > To do this, please: | > 1). Click Start->Run, type "services.msc" in the open box and click OK. | > 2). Right click the service "Print Spooler". | > 3). Click Restart | > 2. Delete the printer and follow the below steps to add the same printer | > as | > a Standard TCP/IP printer using the IP address of the printer server. | > a. Click Start and select Printers and Faxes. | > b. Under Printer Tasks, click Add a Printer. Click Next. | > c. Select the Local Printer attached to this computer radio button. | > d. Uncheck the Automatically detect and install my Plug and Play printer | > check box. | > e. Click Next. | > f. Select the Create New Port radio button. | > g. From the Type of port: drop down list choose Standard TCP/IP Port. | > Click | > Next. Click Next. | > h. In the Printer Name or IP Address box, enter the IP Address of the | > device. | > i. Click Next. Click Finish. | > j. Choose your driver. Click Next. | > k. If you want this to be the default printer, click Yes. If not, click | > No. | > Then click Next. | > l. Select the Do not share this printer radio button. Click Next. | > m. Leave the Print a test page (recommended) button checked. Click Finish. | > n. When asked if the Test Page printed correctly, click Yes. | > | > After that, please check whether you could save the changed printer | > settings and print a test page correctly. | | | This was the way we were working, all the users had local printers that in | fact were tcp printers. Now we changed this so all users installed the | 'network printers' that are local to the printer server. | | | Thanks in advance for your help. | | | Fran. | | | | > | > I look forward to hearing from you. Thanks. | > | > Sincerely, | > Neo Zhu, | > Microsoft Online Support | > Microsoft Global Technical Support Center | > | > Get Secure! - http://www.microsoft.com/security | > ===================================================== | > When responding to posts, please "Reply to Group" via your newsreader so | > that others may learn and benefit from your issue. | > ===================================================== | > This posting is provided "AS IS" with no warranties, and confers no | > rights. | > | > -------------------- | > | Reply-To: "Fran Vázquez" <fvazquez@newsgroup.nospam> | > | From: "Fran Vázquez" <fvazquez@newsgroup.nospam> | > | Subject: problem with Printer Server (Windows 2003 R2) | > | Date: Wed, 9 Apr 2008 14:45:15 +0200 | > | Lines: 24 | > | X-Priority: 3 | > | X-MSMail-Priority: Normal | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180 | > | X-RFC2646: Format=Flowed; Original | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198 | > | Message-ID: <#WKdR#jmIHA.944@TK2MSFTNGP05.phx.gbl> | > | Newsgroups: microsoft.public.windows.server.general | > | NNTP-Posting-Host: router.gelos.es 212.9.66.214 | > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl | > | Xref: TK2MSFTNGHUB02.phx.gbl | > microsoft.public.windows.server.general:36004 | > | X-Tomcat-NG: microsoft.public.windows.server.general | > | | > | Hi, | > | | > | | > | we've just installed a new printer server (Windows 2003 R2 Stdandard | > | English). We installed all the needed drivers, and added all the | > printers | > | (TCPIP ports). Everything seems OK. | > | | > | Then we've told our users to add the printers by adding 'network | > printers' | > | in their computers. Everuthing is fine excepting one thing: the user can | > | apparently change the 'printer setttings', but when he clicks OK on his | > | changed printer settings and print, we see that they are not saved. In | > fact | > | if we just save the printer settings and re-openn it, we see that they | > are | > | the same, the default ones. | > | | > | This shouldnt be the behaviour of this print server, users should be | > able | > to | > | personalize their printer settings. Weve tried to give the users all the | > | permissions in the printers in the server but this gives the same | > result. | > | | > | What is happening? | > | | > | Thanks in advance for your answer. | > | | > | | > | | > | | > | | |
Guest Fran Vázquez Posted April 17, 2008 Posted April 17, 2008 Re: problem with Printer Server (Windows 2003 R2) Hi Jian-Ping Finnaly we managed to solve the problem. We noticed that with a specific printer this wasnt happening, so it was perhaps because of a driver issue. We updated all the drivers of all the printers and the problem vanished! So everything is OK now. Thank you anyway for your help! "Jian-Ping Zhu [MSFT]" <v-jpzhu@online.microsoft.com> escribió en el mensaje news:XW9lYG8mIHA.3756@TK2MSFTNGHUB02.phx.gbl... > Hello Fran, > > Thanks for your update. > > I performed some tests on my side; however, to locate the root cause, I > still need to collect more information for further investigation. > > 1. Are your Client PCs in an AD domain environment or in a WORKGROUP > environment? > 2. How did you configure the security settings of the shared printer? (For > example, you give a specific user full control to print, manager printers > and manager documents and logon using this user account.) > 3. Which settings do you want to change? Please let me know the details or > give me a screen shot. > 4. Which printer has this problem? Please let me know the exact printer > model and driver so that I can try to reproduce this issue in my lab > environment. > 5. Does this problem exist for all printers or a specific printer? > 6. Does this problem exist for all users or just some specific users? > > Meanwhile, please perform the following tests: > > 1. Please logon as a user which has Administrator right on the printer > server. Does it work? > 2. Please test if there are some changes that could be saved or any > changes > could not be saved. > 3. Please also test whether the same settings could be saved on printer > server. > > Thanks for your attention and I look forward to hearing from you. : ) > > Sincerely, > Neo Zhu, > Microsoft Online Support > Microsoft Global Technical Support Center > > Get Secure! - http://www.microsoft.com/security > ===================================================== > When responding to posts, please "Reply to Group" via your newsreader so > that others may learn and benefit from your issue. > ===================================================== > This posting is provided "AS IS" with no warranties, and confers no > rights. > > -------------------- > | Reply-To: "Fran Vázquez" <fvazquez@newsgroup.nospam> > | From: "Fran Vázquez" <fvazquez@newsgroup.nospam> > | References: <#WKdR#jmIHA.944@TK2MSFTNGP05.phx.gbl> > <iUWLYEwmIHA.10116@TK2MSFTNGHUB02.phx.gbl> > | Subject: Re: problem with Printer Server (Windows 2003 R2) > | Date: Thu, 10 Apr 2008 15:05:36 +0200 > | Lines: 176 > | X-Priority: 3 > | X-MSMail-Priority: Normal > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180 > | X-RFC2646: Format=Flowed; Original > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198 > | Message-ID: <u$TeRuwmIHA.1188@TK2MSFTNGP04.phx.gbl> > | Newsgroups: microsoft.public.windows.server.general > | NNTP-Posting-Host: router.gelos.es 212.9.66.214 > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl > | Xref: TK2MSFTNGHUB02.phx.gbl > microsoft.public.windows.server.general:36086 > | X-Tomcat-NG: microsoft.public.windows.server.general > | > | Hi Jian-Ping, > | > | Inside... > | > | > | "Jian-Ping Zhu [MSFT]" <v-jpzhu@online.microsoft.com> escribió en el > mensaje > | news:iUWLYEwmIHA.10116@TK2MSFTNGHUB02.phx.gbl... > | > Hello, > | > > | > Thank you for your post. > | > > | > According to your description, my understanding is that you have > installed > | > a new Windows Server 2003 printer server. After you added the printer > as a > | > network printer on your client PCs, you found you couldn't save the > | > changes > | > to this network printer. > | > | Yeah, thats right > | > | > | > > | > If there is any misunderstanding, please let me know. > | > > | > Analysis and Suggestions > | > ======================== > | > > | > To narrow down the issue, please first answer the questions below: > | > > | > 1. Did this issue occur only on one of your client PC or it also > occurred > | > on other client PCs? > | > > | > | > | It happends on all my client PCs. > | > | > 2. What settings could not be changed or any settings under printer > | > properties could not be changed? > | > | > | For example the tray where the job will be printed to. > | > | > > | > 3. Could user print from client PC to printer server correctly? > | > | Yes, he can print but he cannot choose settings different from the > default > | settings > | > | > | > > | > 4. If users login using Administrator account, could the changes of > | > printer > | > settings be saved correctly? > | > | No, even if user is local administrator of the PC the settings cannot be > | saved > | > | > > | > As this issue might be caused by permission settings and network > | > connection > | > related reasons, please try to do the following steps to fix the > issue. > | > > | > 1. Restart Print Spooler Service. > | > To do this, please: > | > 1). Click Start->Run, type "services.msc" in the open box and click > OK. > | > 2). Right click the service "Print Spooler". > | > 3). Click Restart > | > 2. Delete the printer and follow the below steps to add the same > printer > | > as > | > a Standard TCP/IP printer using the IP address of the printer server. > | > a. Click Start and select Printers and Faxes. > | > b. Under Printer Tasks, click Add a Printer. Click Next. > | > c. Select the Local Printer attached to this computer radio button. > | > d. Uncheck the Automatically detect and install my Plug and Play > printer > | > check box. > | > e. Click Next. > | > f. Select the Create New Port radio button. > | > g. From the Type of port: drop down list choose Standard TCP/IP Port. > | > Click > | > Next. Click Next. > | > h. In the Printer Name or IP Address box, enter the IP Address of the > | > device. > | > i. Click Next. Click Finish. > | > j. Choose your driver. Click Next. > | > k. If you want this to be the default printer, click Yes. If not, > click > | > No. > | > Then click Next. > | > l. Select the Do not share this printer radio button. Click Next. > | > m. Leave the Print a test page (recommended) button checked. Click > Finish. > | > n. When asked if the Test Page printed correctly, click Yes. > | > > | > After that, please check whether you could save the changed printer > | > settings and print a test page correctly. > | > | > | This was the way we were working, all the users had local printers that > in > | fact were tcp printers. Now we changed this so all users installed the > | 'network printers' that are local to the printer server. > | > | > | Thanks in advance for your help. > | > | > | Fran. > | > | > | > | > > | > I look forward to hearing from you. Thanks. > | > > | > Sincerely, > | > Neo Zhu, > | > Microsoft Online Support > | > Microsoft Global Technical Support Center > | > > | > Get Secure! - http://www.microsoft.com/security > | > ===================================================== > | > When responding to posts, please "Reply to Group" via your newsreader > so > | > that others may learn and benefit from your issue. > | > ===================================================== > | > This posting is provided "AS IS" with no warranties, and confers no > | > rights. > | > > | > -------------------- > | > | Reply-To: "Fran Vázquez" <fvazquez@newsgroup.nospam> > | > | From: "Fran Vázquez" <fvazquez@newsgroup.nospam> > | > | Subject: problem with Printer Server (Windows 2003 R2) > | > | Date: Wed, 9 Apr 2008 14:45:15 +0200 > | > | Lines: 24 > | > | X-Priority: 3 > | > | X-MSMail-Priority: Normal > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180 > | > | X-RFC2646: Format=Flowed; Original > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198 > | > | Message-ID: <#WKdR#jmIHA.944@TK2MSFTNGP05.phx.gbl> > | > | Newsgroups: microsoft.public.windows.server.general > | > | NNTP-Posting-Host: router.gelos.es 212.9.66.214 > | > | Path: > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl > | > | Xref: TK2MSFTNGHUB02.phx.gbl > | > microsoft.public.windows.server.general:36004 > | > | X-Tomcat-NG: microsoft.public.windows.server.general > | > | > | > | Hi, > | > | > | > | > | > | we've just installed a new printer server (Windows 2003 R2 Stdandard > | > | English). We installed all the needed drivers, and added all the > | > printers > | > | (TCPIP ports). Everything seems OK. > | > | > | > | Then we've told our users to add the printers by adding 'network > | > printers' > | > | in their computers. Everuthing is fine excepting one thing: the user > can > | > | apparently change the 'printer setttings', but when he clicks OK on > his > | > | changed printer settings and print, we see that they are not saved. > In > | > fact > | > | if we just save the printer settings and re-openn it, we see that > they > | > are > | > | the same, the default ones. > | > | > | > | This shouldnt be the behaviour of this print server, users should be > | > able > | > to > | > | personalize their printer settings. Weve tried to give the users all > the > | > | permissions in the printers in the server but this gives the same > | > result. > | > | > | > | What is happening? > | > | > | > | Thanks in advance for your answer. > | > | > | > | > | > | > | > | > | > > | > | > | >
Guest Jian-Ping Zhu [MSFT] Posted April 17, 2008 Posted April 17, 2008 Re: problem with Printer Server (Windows 2003 R2) Hello Fran, Thanks for your feedback. I'm glad to hear that the issue has been solved. If you need further assistance, please feel free to let me know. Thanks for using newsgroup and hope you have a nice day! Sincerely, Neo Zhu, Microsoft Online Support Microsoft Global Technical Support Center Get Secure! - http://www.microsoft.com/security ===================================================== When responding to posts, please "Reply to Group" via your newsreader so that others may learn and benefit from your issue. ===================================================== This posting is provided "AS IS" with no warranties, and confers no rights. -------------------- | Reply-To: "Fran Vázquez" <fvazquez@newsgroup.nospam> | From: "Fran Vázquez" <fvazquez@newsgroup.nospam> | References: <#WKdR#jmIHA.944@TK2MSFTNGP05.phx.gbl> <iUWLYEwmIHA.10116@TK2MSFTNGHUB02.phx.gbl> <u$TeRuwmIHA.1188@TK2MSFTNGP04.phx.gbl> <XW9lYG8mIHA.3756@TK2MSFTNGHUB02.phx.gbl> | Subject: Re: problem with Printer Server (Windows 2003 R2) | Date: Thu, 17 Apr 2008 09:08:36 +0200 | Lines: 279 | X-Priority: 3 | X-MSMail-Priority: Normal | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180 | X-RFC2646: Format=Flowed; Original | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198 | Message-ID: <O9OEdnFoIHA.2208@TK2MSFTNGP04.phx.gbl> | Newsgroups: microsoft.public.windows.server.general | NNTP-Posting-Host: router.gelos.es 212.9.66.214 | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl | Xref: TK2MSFTNGHUB02.phx.gbl microsoft.public.windows.server.general:36514 | X-Tomcat-NG: microsoft.public.windows.server.general | | Hi Jian-Ping | | Finnaly we managed to solve the problem. We noticed that with a specific | printer this wasnt happening, so it was perhaps because of a driver issue. | We updated all the drivers of all the printers and the problem vanished! | | So everything is OK now. | | Thank you anyway for your help! | | | | "Jian-Ping Zhu [MSFT]" <v-jpzhu@online.microsoft.com> escribió en el mensaje | news:XW9lYG8mIHA.3756@TK2MSFTNGHUB02.phx.gbl... | > Hello Fran, | > | > Thanks for your update. | > | > I performed some tests on my side; however, to locate the root cause, I | > still need to collect more information for further investigation. | > | > 1. Are your Client PCs in an AD domain environment or in a WORKGROUP | > environment? | > 2. How did you configure the security settings of the shared printer? (For | > example, you give a specific user full control to print, manager printers | > and manager documents and logon using this user account.) | > 3. Which settings do you want to change? Please let me know the details or | > give me a screen shot. | > 4. Which printer has this problem? Please let me know the exact printer | > model and driver so that I can try to reproduce this issue in my lab | > environment. | > 5. Does this problem exist for all printers or a specific printer? | > 6. Does this problem exist for all users or just some specific users? | > | > Meanwhile, please perform the following tests: | > | > 1. Please logon as a user which has Administrator right on the printer | > server. Does it work? | > 2. Please test if there are some changes that could be saved or any | > changes | > could not be saved. | > 3. Please also test whether the same settings could be saved on printer | > server. | > | > Thanks for your attention and I look forward to hearing from you. : ) | > | > Sincerely, | > Neo Zhu, | > Microsoft Online Support | > Microsoft Global Technical Support Center | > | > Get Secure! - http://www.microsoft.com/security | > ===================================================== | > When responding to posts, please "Reply to Group" via your newsreader so | > that others may learn and benefit from your issue. | > ===================================================== | > This posting is provided "AS IS" with no warranties, and confers no | > rights. | > | > -------------------- | > | Reply-To: "Fran Vázquez" <fvazquez@newsgroup.nospam> | > | From: "Fran Vázquez" <fvazquez@newsgroup.nospam> | > | References: <#WKdR#jmIHA.944@TK2MSFTNGP05.phx.gbl> | > <iUWLYEwmIHA.10116@TK2MSFTNGHUB02.phx.gbl> | > | Subject: Re: problem with Printer Server (Windows 2003 R2) | > | Date: Thu, 10 Apr 2008 15:05:36 +0200 | > | Lines: 176 | > | X-Priority: 3 | > | X-MSMail-Priority: Normal | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180 | > | X-RFC2646: Format=Flowed; Original | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198 | > | Message-ID: <u$TeRuwmIHA.1188@TK2MSFTNGP04.phx.gbl> | > | Newsgroups: microsoft.public.windows.server.general | > | NNTP-Posting-Host: router.gelos.es 212.9.66.214 | > | Path: TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP04.phx.gbl | > | Xref: TK2MSFTNGHUB02.phx.gbl | > microsoft.public.windows.server.general:36086 | > | X-Tomcat-NG: microsoft.public.windows.server.general | > | | > | Hi Jian-Ping, | > | | > | Inside... | > | | > | | > | "Jian-Ping Zhu [MSFT]" <v-jpzhu@online.microsoft.com> escribió en el | > mensaje | > | news:iUWLYEwmIHA.10116@TK2MSFTNGHUB02.phx.gbl... | > | > Hello, | > | > | > | > Thank you for your post. | > | > | > | > According to your description, my understanding is that you have | > installed | > | > a new Windows Server 2003 printer server. After you added the printer | > as a | > | > network printer on your client PCs, you found you couldn't save the | > | > changes | > | > to this network printer. | > | | > | Yeah, thats right | > | | > | | > | > | > | > If there is any misunderstanding, please let me know. | > | > | > | > Analysis and Suggestions | > | > ======================== | > | > | > | > To narrow down the issue, please first answer the questions below: | > | > | > | > 1. Did this issue occur only on one of your client PC or it also | > occurred | > | > on other client PCs? | > | > | > | | > | | > | It happends on all my client PCs. | > | | > | > 2. What settings could not be changed or any settings under printer | > | > properties could not be changed? | > | | > | | > | For example the tray where the job will be printed to. | > | | > | > | > | > 3. Could user print from client PC to printer server correctly? | > | | > | Yes, he can print but he cannot choose settings different from the | > default | > | settings | > | | > | | > | > | > | > 4. If users login using Administrator account, could the changes of | > | > printer | > | > settings be saved correctly? | > | | > | No, even if user is local administrator of the PC the settings cannot be | > | saved | > | | > | > | > | > As this issue might be caused by permission settings and network | > | > connection | > | > related reasons, please try to do the following steps to fix the | > issue. | > | > | > | > 1. Restart Print Spooler Service. | > | > To do this, please: | > | > 1). Click Start->Run, type "services.msc" in the open box and click | > OK. | > | > 2). Right click the service "Print Spooler". | > | > 3). Click Restart | > | > 2. Delete the printer and follow the below steps to add the same | > printer | > | > as | > | > a Standard TCP/IP printer using the IP address of the printer server. | > | > a. Click Start and select Printers and Faxes. | > | > b. Under Printer Tasks, click Add a Printer. Click Next. | > | > c. Select the Local Printer attached to this computer radio button. | > | > d. Uncheck the Automatically detect and install my Plug and Play | > printer | > | > check box. | > | > e. Click Next. | > | > f. Select the Create New Port radio button. | > | > g. From the Type of port: drop down list choose Standard TCP/IP Port. | > | > Click | > | > Next. Click Next. | > | > h. In the Printer Name or IP Address box, enter the IP Address of the | > | > device. | > | > i. Click Next. Click Finish. | > | > j. Choose your driver. Click Next. | > | > k. If you want this to be the default printer, click Yes. If not, | > click | > | > No. | > | > Then click Next. | > | > l. Select the Do not share this printer radio button. Click Next. | > | > m. Leave the Print a test page (recommended) button checked. Click | > Finish. | > | > n. When asked if the Test Page printed correctly, click Yes. | > | > | > | > After that, please check whether you could save the changed printer | > | > settings and print a test page correctly. | > | | > | | > | This was the way we were working, all the users had local printers that | > in | > | fact were tcp printers. Now we changed this so all users installed the | > | 'network printers' that are local to the printer server. | > | | > | | > | Thanks in advance for your help. | > | | > | | > | Fran. | > | | > | | > | | > | > | > | > I look forward to hearing from you. Thanks. | > | > | > | > Sincerely, | > | > Neo Zhu, | > | > Microsoft Online Support | > | > Microsoft Global Technical Support Center | > | > | > | > Get Secure! - http://www.microsoft.com/security | > | > ===================================================== | > | > When responding to posts, please "Reply to Group" via your newsreader | > so | > | > that others may learn and benefit from your issue. | > | > ===================================================== | > | > This posting is provided "AS IS" with no warranties, and confers no | > | > rights. | > | > | > | > -------------------- | > | > | Reply-To: "Fran Vázquez" <fvazquez@newsgroup.nospam> | > | > | From: "Fran Vázquez" <fvazquez@newsgroup.nospam> | > | > | Subject: problem with Printer Server (Windows 2003 R2) | > | > | Date: Wed, 9 Apr 2008 14:45:15 +0200 | > | > | Lines: 24 | > | > | X-Priority: 3 | > | > | X-MSMail-Priority: Normal | > | > | X-Newsreader: Microsoft Outlook Express 6.00.2900.2180 | > | > | X-RFC2646: Format=Flowed; Original | > | > | X-MimeOLE: Produced By Microsoft MimeOLE V6.00.2900.3198 | > | > | Message-ID: <#WKdR#jmIHA.944@TK2MSFTNGP05.phx.gbl> | > | > | Newsgroups: microsoft.public.windows.server.general | > | > | NNTP-Posting-Host: router.gelos.es 212.9.66.214 | > | > | Path: | > TK2MSFTNGHUB02.phx.gbl!TK2MSFTNGP01.phx.gbl!TK2MSFTNGP05.phx.gbl | > | > | Xref: TK2MSFTNGHUB02.phx.gbl | > | > microsoft.public.windows.server.general:36004 | > | > | X-Tomcat-NG: microsoft.public.windows.server.general | > | > | | > | > | Hi, | > | > | | > | > | | > | > | we've just installed a new printer server (Windows 2003 R2 Stdandard | > | > | English). We installed all the needed drivers, and added all the | > | > printers | > | > | (TCPIP ports). Everything seems OK. | > | > | | > | > | Then we've told our users to add the printers by adding 'network | > | > printers' | > | > | in their computers. Everuthing is fine excepting one thing: the user | > can | > | > | apparently change the 'printer setttings', but when he clicks OK on | > his | > | > | changed printer settings and print, we see that they are not saved. | > In | > | > fact | > | > | if we just save the printer settings and re-openn it, we see that | > they | > | > are | > | > | the same, the default ones. | > | > | | > | > | This shouldnt be the behaviour of this print server, users should be | > | > able | > | > to | > | > | personalize their printer settings. Weve tried to give the users all | > the | > | > | permissions in the printers in the server but this gives the same | > | > result. | > | > | | > | > | What is happening? | > | > | | > | > | Thanks in advance for your answer. | > | > | | > | > | | > | > | | > | > | | > | > | > | | > | | > | | > | | |
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