Printer Redirection Problem

[Guest Vincent]

One of our customers is experiencing some bizarre problems with

printer redirection via terminal services. There are 3 printers that

are being redirected and the appropriate drivers for each of these

printers has been installed on the terminal server. Periodically, the

redirected printers will dissappear from the printers folder and they

will call us up and complain. Each time we encounter this issue, we

log them off, restart the spooler on the terminal server and log them

back in. Like magic, the printers reappear and work correctly. Has

anyone experienced similar issues with redirected printers

disappearing from a terminal services session? Any help is

appreciated. Thanks.

 

Vincent

[Guest moncho]

Re: Printer Redirection Problem

 

Vincent wrote:

> One of our customers is experiencing some bizarre problems with

> printer redirection via terminal services. There are 3 printers that

> are being redirected and the appropriate drivers for each of these

> printers has been installed on the terminal server.

 

Non-MS print drivers sometimes have the uncanny ability to screw

up the print spooler on a TS server. Yep, this is based on

experience.

>Periodically, the

> redirected printers will dissappear from the printers folder and they

> will call us up and complain. Each time we encounter this issue, we

> log them off, restart the spooler on the terminal server and log them

> back in. Like magic, the printers reappear and work correctly. Has

> anyone experienced similar issues with redirected printers

> disappearing from a terminal services session? Any help is

> appreciated. Thanks.

 

What type of printers are they?

 

Check to see if MS has a print driver at

http://catalog.update.microsoft.com

 

moncho

[Guest Vincent]

Re: Printer Redirection Problem

 

On Apr 11, 9:52 am, moncho <mon...@NOspmanywhere.com> wrote:

> Vincent wrote:

> >      One of our customers is experiencing some bizarre problems with

> > printer redirection via terminal services.  There are 3 printers that

> > are being redirected and the appropriate drivers for each of these

> > printers has been installed on the terminal server.  

>

> Non-MS print drivers sometimes have the uncanny ability to screw

> up the print spooler on a TS server.  Yep, this is based on

> experience.

>

> >Periodically, the

> > redirected printers will dissappear from the printers folder and they

> > will call us up and complain.  Each time we encounter this issue, we

> > log them off, restart the spooler on the terminal server and log them

> > back in.  Like magic, the printers reappear and work correctly.  Has

> > anyone experienced similar issues with redirected printers

> > disappearing from a terminal services session?  Any help is

> > appreciated.  Thanks.

>

> What type of printers are they?

>

> Check to see if MS has a print driver athttp://catalog.update.microsoft.com

>

> moncho

 

They are 3 different printers:

 

HP Laserjet

Zebra barcode printer

Star receipt printer

[Guest moncho]

Re: Printer Redirection Problem

 

Vincent wrote:

> On Apr 11, 9:52 am, moncho <mon...@NOspmanywhere.com> wrote:

>> Vincent wrote:

>>> One of our customers is experiencing some bizarre problems with

>>> printer redirection via terminal services. There are 3 printers that

>>> are being redirected and the appropriate drivers for each of these

>>> printers has been installed on the terminal server.

>> Non-MS print drivers sometimes have the uncanny ability to screw

>> up the print spooler on a TS server. Yep, this is based on

>> experience.

>>

>>> Periodically, the

>>> redirected printers will dissappear from the printers folder and they

>>> will call us up and complain. Each time we encounter this issue, we

>>> log them off, restart the spooler on the terminal server and log them

>>> back in. Like magic, the printers reappear and work correctly. Has

>>> anyone experienced similar issues with redirected printers

>>> disappearing from a terminal services session? Any help is

>>> appreciated. Thanks.

>> What type of printers are they?

>>

>> Check to see if MS has a print driver athttp://catalog.update.microsoft.com

>>

>> moncho

>

> They are 3 different printers:

>

> HP Laserjet

> Zebra barcode printer

> Star receipt printer

 

If any of the printer at the following links match your printer

and model, I would remove the current drivers and install these.

 

http://catalog.update.microsoft.com/v7/site/Search.aspx?q=Zebra%20

http://catalog.update.microsoft.com/v7/site/Search.aspx?q=star

 

If these drivers do not match, you may need to use a third party

printing solution like Thin Print.

 

moncho