Please HELP! Choose a program to open the file you want

[PCStupid]

I am self taught when it comes to my PC. :cool: I am more or less computer illiterate and have really had no issues up until recently.:p I am a gamer and at one point or another I must have downloaded an infected game.:mad: I have installed new anti-virus software and removed the problem, however, this has created a whole new set of issues.:( I'm having a hell of a time figuring out. :confused:

 

Anytime I try to open something, be it a downloaded game, Google Chrome or Firefox, I am asked to Choose a program to open the file you want. Most of the time i have no clue what program to use. I miss the good ole days when my computer used to do this for me.

 

I would really appreciate any assistance you can offer me to fix this. I haven't been able to open several files, and i'm getting totally frusterated! I can't even download from a disk anymore without being asked what program to use. :confused:

 

PLEASE, PLEASE, PLEASE HELP ME! :o

[Starbuck]

Hi there and welcome Extreme Tech Support - Free PC Help

 

I've moved your thread here as this is the correct place to get the help you need.

 

Ok, let's see what we can do about this.

 

Step 1

Please download exeHelper to your desktop.

If your AV program throws up a warning about the program, ignore the warning. Some AV's flag this program because of how it works... that's all.

• Double-click on exeHelper.com to run the fix.
  
• A black window should pop up, press any key to close once the fix is completed.
  
• Post the contents of exehelperlog.txt ( Will be created in the directory where you ran exeHelper.com and should open at the end of the scan)
  

Note : If the window shows a message that says "Error deleting file", please re-run the program before posting a log - and post the two logs together ( they will both be in the one file ).

 

Step 2

• Download OTL to your desktop.
  right click on the link and select 'Save Link/Target As'.
   
  if you have problems, try this download link:
  OTL
  
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• When the window appears, underneath Output at the top change it to Minimal Output.
  
• Check the boxes beside LOP Check and Purity Check

.

 

.

http://img.photobucket.com/albums/v708/starbuck50/new/newOtl2.png

Now copy the lines in bold below.
 
netsvcs
msconfig
%SYSTEMDRIVE%*.exe
/md5start
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
ahcix86s.sys
nvrd32.sys
symmpi.sys
adp3132.sys
/md5stop
%systemroot%*. /mp /s
%systemroot%system32*.dll /lockedfiles
%systemroot%Tasks*.job /lockedfiles
%systemroot%system32drivers*.sys /lockedfiles
CREATERESTOREPOINT
 
 

• right click in the Custom Scans/Fixes window (under the blue bar) and choose Paste.
   
  http://img.photobucket.com/albums/v708/starbuck50/new%20forum/scan-fix.png
  .
  
• Click the Run Scan button.
   
  http://img.photobucket.com/albums/v708/starbuck50/runscan.png
   
  
• Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them with your next reply.

 

In your next reply, please submit:

exehelperlog.txt

and both reports from OTL.

 

If the reports are too big to post here, add then as attachments.

 

 

Thanks.