Problems with daughter's laptop

[Mokles]

My daughter's received an infiltration alert on her laptop which says that it is being attacked by an internet virus. It says that it could be a password-stealing attack, a trojan-dropper or similar. It says the threat is BankerFox.A

 

Also a Security Warning says the file rundll32.exe is infected and asks if we want to activate our antivirus security. When we click yes it says application cannot be executed because file aimtbserver.exe is infected.

 

also has anybody heard of Antivir Solution Pro? I don't know where this box has come from and my daughter can't remember at what point it appeared.

 

Hoping somebody can guide us through this as never done anything like this before :eek:

[PseFrank]

BankerFox.A is not a real threat to a computer. The trojan is only reported by rogue security programs trying to make an image of badly infected system. Do not buy anti-spyware or anti-virus applications that warn you about BankerFox trojan! It’s a fraud.

 

The above is a quote.....

 

Be patient and one of the malware guys will come along soon and advise you as to what to do. In the meantime do not click on any links given, or purchase any software that is offered via a popup.

[Mokles]

Thanks PseFrank. We'd just discovered it was a phoney. Found a website that tells how to remove it but I might wait to hear what some of the others have to say first.

 

Remove Antivir Solution Pro, removal instructions

 

This is the website. Can anybody tell me if it's ok and then I'll just follow their instructions.

[PseFrank]

I would still suggest that you hang on for one of the malware guys. One thing you can do though is to download Malwarebytes Anti-Malware from the link below.

 

Malwarebytes Anti-Malware - Free software downloads and software reviews - CNET Download.com

 

When you download, just save the file to your HDD. If you cannot download using the infected computer, don't worry, download using another computer. Just save the .exe file to the HDD. You can transfer it with a flash stick or some other external media.

 

I repeat though, wait until one of the malware guys comes along be you actually run any program.

[seedy21]

Hey

 

i removed the antivir solution pro of a mates pc. here is the tutorial from bleepingcomputers.com

 

 

Automated Removal Instructions for Antivir Solution Pro using Malwarebytes' Anti-Malware:

 

 

1. Print out these instructions as we may need to close every window that is open later in the fix.
   
2. It is possible that the infection you are trying to remove will not allow you to download files on the infected computer. If you run into this problem when following the steps in this guide you will need to download the files requested in this guide on another computer and then transfer them to the infected computer. You can transfer the files via a CD/DVD, external drive, or USB flash drive.
   
3. Reboot your computer into Safe Mode with Networking using the instructions for your version of Windows found in the following tutorial:
   How to start Windows in Safe Mode

   When following the steps in the above tutorial, select Safe Mode with Networking rather than just Safe Mode. When the computer reboots into Safe Mode with Networking make sure you login with the username you normally use. When you are at your Windows desktop, please continue with the rest of the steps.
   

4. This infection changes your Windows settings to use a proxy server that will not allow you to browse any pages on the Internet with Internet Explorer or update security software. Regardless of the web browser you use, for these instructions we will first need need to fix this problem so that we can download the utilities we need to remove this infection.
    
   Please start Internet Explorer, and when the program is open, click on the Tools menu and then select Internet Options as shown in the image below.
    
    
    
   
   http://www.bleepstatic.com/swr-guides/tools/proxy/tools-internet-options.jpg
    
    
   

   
   

5. You should now be in the Internet Options screen as shown in the image below.
    
    
    
   
   http://www.bleepstatic.com/swr-guides/tools/proxy/internet-options.jpg

   
    
    
    
   Now click on the Connections tab as designated by the blue arrow above.
   

6. You will now be at the Connections tab as shown by the image below.
    
    
   
   http://www.bleepstatic.com/swr-guides/tools/proxy/connections.jpg

   
    
    
    
   Now click on the Lan Settings button as designated by the blue arrow above.
   

7. You will now be at the Local Area Network (LAN) settings screen as shown by the image below.
    
    
    
   
   http://www.bleepstatic.com/swr-guides/tools/proxy/uncheck-proxy.jpg

   
    
    
    
   Under the Proxy Server section, please uncheck the checkbox labeled Use a proxy server for your LAN. Then press the OK button to close this screen. Then press the OK button to close the Internet Options screen. Now that you have disabled the proxy server you will be able to browse the web again with Internet Explorer.
   

8. Now we must end the processes that belong to Antivir Solution Pro so that it does not interfere with the cleaning procedure. To do this, download the following file to your desktop.
    
   rkill.com Download Link
    
   If you are unable to connect to the site to download rkill, please go back and do steps 3-6 again and make sure the infection has not reenabled the proxy settings. You may have to do this quite a few times before you can get the rkill.com file downloaded. If you still cannot download the rkill.com program on the infected computer, you should download it to a clean computer and copy it to the infected one via a USB flash drive or CDROM.
   
9. Once it is downloaded, double-click on the rkill.com in order to automatically attempt to stop any processes associated with Antivir Solution Pro and other Rogue programs. Please be patient while the program looks for various malware programs and ends them. When it has finished, the black window will automatically close and you can continue with the next step. If you get a message that rkill is an infection, do not be concerned. This message is just a fake warning given by Antivir Solution Pro when it terminates programs that may potentially remove it. If you run into these infections warnings that close Rkill, a trick is to leave the warning on the screen and then run Rkill again. By not closing the warning, this typically will allow you to bypass the malware trying to protect itself so that rkill can terminate Antivir Solution Pro . So, please try running Rkill until the malware is no longer running. You will then be able to proceed with the rest of the guide. If you continue having problems running rkill.com, you can download iExplore.exe or eXplorer.exe, which are renamed copies of rkill.com, and try them instead.
    
   Do not reboot your computer after running rkill as the malware programs will start again.
   
10. Now you should download Malwarebytes' Anti-Malware, or MBAM, from the following location and save it to your desktop:
     
    Malwarebytes' Anti-Malware Download Link (Download page will open in a new window)
     
    If you are unable to connect to the site to download Malwarebytes', please go back and do steps 3-6 again and make sure the infection has not reenabled the proxy settings.
    
11. Once downloaded, close all programs and Windows on your computer, including this one.
    
12. Double-click on the icon on your desktop named mbam-setup.exe. This will start the installation of MBAM onto your computer.
    
13. When the installation begins, keep following the prompts in order to continue with the installation process. Do not make any changes to default settings and when the program has finished installing, make sure you leave both the Update Malwarebytes' Anti-Malware and Launch Malwarebytes' Anti-Malware checked. Then click on the Finish button. If MalwareBytes' prompts you to reboot, please do not do so.
    
14. MBAM will now automatically start and you will see a message stating that you should update the program before performing a scan. As MBAM will automatically update itself after the install, you can press the OK button to close that box and you will now be at the main program as shown below.
     
     
    
    http://www.bleepstatic.com/swr-guides/mbam/mbam.jpg
    

    
    

15. On the Scanner tab, make sure the the Perform full scan option is selected and then click on the Scan button to start scanning your computer for Antivir Solution Pro related files.
    
16. MBAM will now start scanning your computer for malware. This process can take quite a while, so we suggest you go and do something else and periodically check on the status of the scan. When MBAM is scanning it will look like the image below.
     
     
    
    http://www.bleepstatic.com/swr-guides/mbam/scanning.jpg
    

    
    

17. When the scan is finished a message box will appear as shown in the image below.
     
     
    
    http://www.bleepstatic.com/swr-guides/mbam/scan-finished.jpg
     
    

    
    You should click on the OK button to close the message box and continue with the Antivir Solution Pro removal process.
    

18. You will now be back at the main Scanner screen. At this point you should click on the Show Results button.
    
19. A screen displaying all the malware that the program found will be shown as seen in the image below. Please note that the infections found may be different than what is shown in the image.
     
     
    
    http://www.bleepstatic.com//swr-guides/a/antivir-solution-pro/mbam-antivir-solution-pro.jpg
     
    

    
     
    You should now click on the Remove Selected button to remove all the listed malware. MBAM will now delete all of the files and registry keys and add them to the programs quarantine. When removing the files, MBAM may require a reboot in order to remove some of them. If it displays a message stating that it needs to reboot, please allow it to do so. Once your computer has rebooted, and you are logged in, please continue with the rest of the steps.
    

20. When MBAM has finished removing the malware, it will open the scan log and display it in Notepad. Review the log as desired, and then close the Notepad window.
    
21. You can now exit the MBAM program.
    

Your computer should now be free of the Antivir Solution Pro program.

 

To get rid of it with hjackthis you need to run the log and fix these too processses

 

%UserProfile%\Local Settings\Application Data\<random>\

%UserProfile%\Local Settings\Application Data\<random>\<random>.exe

 

Hope it helps

 

 

 

Seedy21 __________

[Mokles]

Thanks for that Seedy, it does seem to have done the job.

[seedy21]

  Mokles said:

Thanks for that Seedy, it does seem to have done the job.

 

Thats good to know. If you dont mind can you tell me what your anti-virus and anti spyware software is.

 

Please download HijackThis from here

 

Please install and run Do a system scan .

 

After this is completed save the log to your Desktop and postyour results in your next post.

 

Ill have a look to make sure that you have got rid of it, but you may want one of the malware experts to have a look first before we say that your computer is clean again :D

 

 

Thanks

 

Seedy21

[Starbuck]

As Hjt doesn't give us much info anymore.......

An OTL report would be more beneficial

 

• Download OTL to your desktop.
  right click on the link and select 'Save Link/Target As'.
   
  if you have problems, try this download link:
  OTL
  
• Double click on the icon to run it. Make sure all other windows are closed and to let it run uninterrupted.
  
• When the window appears, underneath Output at the top change it to Minimal Output.
  
• Check the boxes beside LOP Check and Purity Check

.

 

.

http://img.photobucket.com/albums/v708/starbuck50/new/newOtl2.png

Now copy the lines in bold below.
 
netsvcs
msconfig
%SYSTEMDRIVE%\*.exe
/md5start
eventlog.dll
scecli.dll
netlogon.dll
cngaudit.dll
sceclt.dll
ntelogon.dll
logevent.dll
iaStor.sys
nvstor.sys
atapi.sys
IdeChnDr.sys
viasraid.sys
AGP440.sys
vaxscsi.sys
nvatabus.sys
viamraid.sys
nvata.sys
nvgts.sys
iastorv.sys
ViPrt.sys
eNetHook.dll
ahcix86.sys
KR10N.sys
nvstor32.sys
ahcix86s.sys
nvrd32.sys
symmpi.sys
adp3132.sys
/md5stop
%systemroot%\*. /mp /s
%systemroot%\system32\*.dll /lockedfiles
%systemroot%\Tasks\*.job /lockedfiles
%systemroot%\system32\drivers\*.sys /lockedfiles
CREATERESTOREPOINT
 
 

• right click in the Custom Scans/Fixes window (under the blue bar) and choose Paste.
   
  http://img.photobucket.com/albums/v708/starbuck50/new%20forum/scan-fix.png
  .
  
• Click the Run Scan button.
   
  http://img.photobucket.com/albums/v708/starbuck50/runscan.png
   
  
• Do not change any settings unless otherwise told to do so. The scan wont take long.
  
• When the scan completes, it will open two notepad windows. OTL.Txt and Extras.Txt. These are saved in the same location as OTL.
  
• Please copy (Edit->Select All, Edit->Copy) the contents of these files, one at a time, and post them with your next reply.

 

Thanks